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CAPABILITY STATEMENT – INFECTION CONTROL CLEANS
MENZIES INTERNATIONAL (AUST.) PTY LTD
THIS PAGE IS DELIBERATELY BLANK
Commercial In Confidence Menzies International (Aust.) Pty Ltd 1 Capability Statement
Menzies International (Aust.) Pty Ltd (Menzies)
would like to discuss with you the opportunity to
work with your organisation as a supplier of
infection control cleans during this COVID-19
Pandemic.
Critically, as such a time of flux, Menzies
understands the importance of a best practice
delivery for cleaning and associated services, and
will implement proven methodologies and a
dedicated management team to ensure contract
success.
Menzies key points of difference are:
• model of self-delivery;
• Clean Start signatory;
• Supply Nation Member & GenerationOne
Signatory;
• 100% statutory compliance;
• ISO accredited Management Systems; and
• stable and dedicated team of cleaning staff
and management.
As Australia’s largest privately owned provider of
cleaning and facility services, Menzies has already
mobilised to provide infection control cleaning to
our clients, so we have the processes in place to
effectively ramp up to meet your needs.
With so many facilities, regrettably, empty due to
government restrictions, now is an ideal time for
Menzies to thoroughly deep clean your buildings
location, not just of COVID-19, but all manner of
bacterial and viral infections. Then your
operations will be ready to go as soon as the
pandemic restrictions are lifted.
Other key aspects of Menzies’ service delivery
capability include:
• experienced contract management staff;
• proven WHS management, environmental
and sustainability practises;
• ISO Global accreditation (WHS, Quality and
Environmental);
• strong financial viability (independently
audited financial accounts): and
• full safety, statutory, industrial and legal
compliance (NIL claims).
Menzies looks forward to working with your
organisation to help return it to full operations as
soon as possible.
Please don’t hesitate to contact me should you
require further information.
Greg Springall
Chief Executive Officer
Commercial In Confidence Menzies International (Aust.) Pty Ltd 1 Capability Statement
INFECTION CONTROL CLEANS
The highest hygiene standards are crucial in the control of COVID-19, not just right now, but
going forward when the curve has been flattened and needs to stay that way.
Menzies is mobilized and already supplying infection control deep
cleans to clients in the battle to reduce the COVID-19 threat and help
Australian businesses’ return to full operations.
Our infection control deep cleans use hospital-grade disinfectants. All
staff wear full PPE (shoe covers, gloves, safety glasses, face mask and
full protective overalls) and comply with strict protocols, such as
ensuring all disposable items used are disposed of in line with medical
waste practices. The full procedure is explained in the next section.
We have introduced three levels of Infection Control Cleaning, detailed
in the Safe Working Method Statements (SWMS) - included at end - to
ensure that all team members understand the safest way to work, for
the only safety and that of a location’s tenants / users.
As staff are given a SWMS to consult before beginning a job, the three
level SWMS approach also ensures they appreciate exactly what needs
to be done to return as environment to operational standards.
Hard surfaces will be sprayed and wiped with hospital-grade
disinfectant and/or bleach, while soft surfaces, including carpets, will
be sprayed with the same disinfectant. The cleaning products suitable
for use are listed at the end of this document.
With so many facilities, regrettably, empty due to government
restrictions, now is an ideal time for Menzies to thoroughly deep clean
your locations, not just of COVID-19, but all manner of bacterial and viral infections.
Then your facilities will be ready to go as soon as the pandemic restrictions are lifted.
A full infection control clean
addresses all potentially
exposed areas in a location,
including, but not limited to:
• classrooms and lecture
rooms
• offices
• meeting rooms and
reception areas
• amenities (toilets,
cupboards, switches.)
• lifts
• locker and change rooms
• kitchen areas
• breakout areas
• workshops
• sheds
• drinking fountains
• stairwells.
Commercial In Confidence Menzies International (Aust.) Pty Ltd 2 Capability Statement
MIST FOGGER BLOWERS
Menzies has equipped its infection control clean foggers to safely and effectively tackle COVID-19 related
cleaning. These units allow for the cleaning, sanitising and disinfecting of large areas without the need for
direct surface contact. As they spray hospital-
grade disinfectant as a mist they ideal for
cleaning large, open indoor areas and hard to
reach areas to kill bacteria, viruses, moulds and
fungi.
Commercial In Confidence Menzies International (Aust.) Pty Ltd 1 Capability Statement
COVID-19 DISINFECTION CLEANING PROCEDURE
PROTECTIVE PERSONAL EQUIPMENT (PPE)
MANDATORY PERSONAL PROTECTIVE EQUIPMENT: Disposable gloves, disposable long-sleeved gowns,
eye goggles or a face shield, N95 mask, and biohazard bags and fasteners.
• All PPE is to be put on before entering a contaminated area to commence cleaning procedures -
disposable gloves, disposable long-sleeved gowns, eye goggles or a face shield, and an N95 mask.
• Avoid touching the nose and mouth (goggles may help as they will prevent hands from touching eyes).
• Gloves should be immediately removed and discarded (into Biohazard bags) if they become soiled or
damaged at any time, and a new pair worn.
• All other disposable PPE should be removed and discarded (into Biohazard bags) after cleaning
activities are completed. Eye goggles, if used, should be disinfected after each use, according to the
manufacturer’s instructions.
• Cleaners must wash their hands with soap and water immediately after removing the PPE, and when
cleaning and disinfection work is completed.
• Supervisors are to remind cleaners of the COVID-19 symptoms and that they should report to their
medical practitioner or hospital, or telephone the 24/7 Coronavirus hotline on 1800 675 398 if similar
symptoms are developing.
A Menzies
cleaning team
performing a deep
infection control
clean at a
Melbourne school
last week (March
2020).
Commercial In Confidence Menzies International (Aust.) Pty Ltd 2 Capability Statement
APPROVED CLEANING PROCESS FOR COVID-2019 CONTAMINATIONS
• Where possible, seal-off contaminated area before beginning cleaning process, to prevent unsuspecting
persons from entering.
• Cleaners should be wearing the appropriate PPE before entering the area to be cleaned.
• Keep cleaning equipment to a minimum.
• Keep windows open for ventilation, where workers are using disinfectants.
• Mop floor with bleach (dilute 1-part bleach in 50 parts water, or 1000 ppm).
AREA TREATMENT
WALLS Electrostatic applicator to spray hospital-grade disinfectant(s)*, or applicator
and squeegee/flat mop to clean surfaces.
CEILINGS Electrostatic applicator to spray hospital-grade disinfectant(s)*, or applicator
and squeegee/flat mop to clean surfaces.
BLINDS Using paper towel or damp disposable microfiber cloth, wipe down with
bleach - dilute 1-part bleach in 50 parts water, or 1,000 ppm.
DESKS, BENCHES,
CABINETS
Spray application of hospital-grade disinfectant* and wipe down with damp
disposable clothes or paper towel
FREQUENTLY TOUCHED
AREAS, e.g. lift buttons,
hand rails, doorknobs,
arm rests, seat backs,
tables, air/ light controls,
keyboards, switches, etc.
Wipe down with chemical disinfectants (use according to manufacturer's
instructions) with paper towel and allow to air dry.
Bleach solution (dilute 1-part bleach in 50 parts water, or 1,000 ppm) can be
used. Alcohol (e.g. isopropyl 70% or ethyl alcohol 70%) can be used for
surfaces, where the use of bleach is not suitable.
SOFT FURNISHINGS,
e.g. chair coverings
Spray application of hospital-grade disinfectant* and wiped down with damp
disposable microfiber cloth.
FLOORS Electrostatic applicator to spray hospital-grade disinfectant(s)*, or applicator
and disposable mop to clean surfaces.
BATHROOMS, TOILETS,
URINALS
Wipe down with chemical disinfectants (use according to manufacturer's
instructions) with paper towel and allow to air dry.
Bleach solution (dilute 1-part bleach in 50 parts water, or 1,000 ppm) can be
used. Alcohol (e.g. isopropyl 70% or ethyl alcohol 70%) can be used for
surfaces, where the use of bleach is not suitable.
TOOLS Wipe down each item or immerse in bath of disinfection.
* A detailed list of suitable products from the US Center for Biocide Chemistries follows. All disinfectants
must be prepared and applied in accordance with the manufacturer’s guidelines.
Commercial In Confidence Menzies International (Aust.) Pty Ltd 3 Capability Statement
• Discard cleaning equipment made of cloth and absorbent materials, e.g. mop head and wiping cloths,
into biohazard bags after cleaning and disinfecting each area, to prevent cross contamination as these
materials are not easily disinfected. Wear a new pair of gloves and fasten the double-bagged biohazard
bag with a cable tie.
• Disinfect non-porous cleaning equipment used in each room, before using for other rooms. If possible,
keep the disinfecting equipment separated from other routine equipment.
• Disinfect buckets by soaking in bleach disinfectant solution (dilute 1-part bleach in 50 parts water, or
1,000 ppm) for at least 10 minutes, then or rinse in hot water before filling.
• Disinfectants should be applied to surfaces using a damp cloth. They should not be applied to surfaces
using a spray pack, as coverage is uncertain, and spraying may promote the production of aerosols.
The creation of aerosols caused by splashing liquid during cleaning should be avoided. Use a steady
sweeping motion when cleaning floors or horizontal surfaces, to prevent the creation of aerosols or
splashing.
• Leave the disinfected area, having notified facilities manager that it should not be used the next day.
• Discard all used PPE in a double-bagged biohazard bag, which should then be securely sealed, labelled
and disposed of appropriately.
Commercial In Confidence Menzies International (Aust.) Pty Ltd 4 Capability Statement
COMPANY PROFILE
Menzies was established in 1969 by Rod Menzies,
and is now Australia’s largest privately owned
provider of cleaning and facility services
(IBISWorld, 2016) and ranked 227 in the Top 500
private Australian companies.
Menzies’ national operations are supported by
2,200+ employees and our annual revenue
exceeds $75 million. A significant benefit that
Menzies’ customers enjoy is our unrivalled safety
& risk management approach.
Menzies provides end-to-end property
management solutions Australia-wide and has the
flexibility to meet your needs. We have experience
across all industries:
• Government (including police, councils, state
and federal governments)
• Office and Retail (250+ office buildings,
major relationships since 1980)
• Education (1,000+ schools, 30+ higher
education institutions)
• Industrial, Resources and Power Stations
(support services to major mining regions)
• Health (servicing major healthcare groups
nationally)
• Aviation and Transport (national airline
supply agreements)
Services Menzies provides include:
• Cleaning and Janitorial (including
internal/external, window cleaning, carpet
steam & dry cleaning, floor restoration,
kitchen deep clean, car park scrubbing,
graffiti removal)
• Washroom Services
• Washroom Essentials
• Building Maintenance
• Display Signage Fixtures and Elevated
Advertising
• Electrical and Maintenance Works
• Management, Consultancy, Design & Project
Work
Commercial In Confidence Menzies International (Aust.) Pty Ltd 5 Capability Statement
• Waste Management (including medical)
• Pest Control
• Grounds Maintenance
• Building Maintenance
MENZIES NATIONAL FOOTPRINT
Menzies is 'big enough to provide, small enough to
care'. We’re a national company, with a local
presence through an extensive network of state
offices.
One of the major benefits to your business of us
having such an extensive range of sites to service
is that as our portfolio grows and the clustering of
sites increases, we are able to offer you and your
tenants the reassurance that back-up staff are
close by if needed.
Menzies National Operational Footprint, detailing
our extensive capacity and resourcing is detailed
below:
Commercial In Confidence Menzies International (Aust.) Pty Ltd 6 Capability Statement
MENZIES VISION & VALUES
We believe it’s the linking of the elements such as
technical expertise and capability, engaged people
and a focus on performance drivers to deliver
continual improvement to service delivery that
ultimately achieves customer satisfaction.
The key objectives of Menzies’ Vision & Values
are:
• Safe place to work
• Team collaboration & Respect
• Exceptional Customer Service
• Passion
These objectives shall be achieved through:
• demonstrating absolute honesty and
integrity in all aspects of our business and in
our customer relations
• responsible and professional standards in
ethics and corporate governance, and by
taking accountability for our actions and
future commitments.
Menzies sets high standards for safe and
environmental responsibility involving everyone.
We aim to implement a safety and environmental
ethos through policies and practices that fit in
with our employees’ everyday activities, and we
actively take responsibility for our behaviour and
the advancement of best practices in our services
and industry.
ACCREDITATIONS & MEMBERSHIPS
Your business can be assured that Menzies
maintains all statutory/regulatory/governmental
licenses/certifications required to legally perform
the services you require.
Menzies is fully compliant with Fair Work
Principles - Cleaning Declaration (Modern Award
2010, Clean Start and applicable agreements).
We undertake both internal and external advice
from legal, accounting, tax, environmental and
other subject matter experts. Such consultation
involves risk assessments and the implementation
of control measures and toolbox meetings.
Our accredited Management Systems are subject
to third-party audit and certification:
• Quality Management System (ISO 9001)
• Environmental Management System (ISO
14001)
• OHS Management System (AS/NZS 4801).
Additionally, Menzies is an active member of the
following organisations:
• Signatory to the Clean Start Agreement
• Signatory to GenerationOne
• Supply Nation
• Green Building Council of Australia
• In Clean Australia
• FMA Australia
Commercial In Confidence Menzies International (Aust.) Pty Ltd 7 Capability Statement
EXTENSIVE CONTRACT EXPERIENCE
Menzies’ decades of experience and expertise
gives us a competitive edge over our competition.
This expertise, coupled with our 24/7 Help Desk,
ISO-accredited management systems, qualified
staff, flexible management team and proven
methodologies, will ensure your organisation
receives a cleaning service partner that is
appropriate and responsive to your needs.
You will benefit from Menzies’ extensive
experience with comparable contracts, in which
innovative service delivery methodologies have
been developed to ensure customer satisfaction,
enabling us to implement techniques so that
labour is used to its greatest capacity, ensuring
your properties are clean and safe to work in.
Selected Menzies national cleaning experience
includes:
Table 2 –Experience
SECTOR Selected Clients
GOVERNMENT
AGENCIES
Department of Defence, Department of Education, Department of Sustainability &
Environment, Department of Housing, Department of Justice, Department of Juvenile
Justice, Department of Transport and Regional Services, Department of Regional
Australia, Commonwealth Law Courts, Magistrate Courts, Forestry SA, Ministerial &
Parliamentary Services, Australian Federal Police, Department Primary Industries,
Department of Veteran Affairs, Bureau of Meteorology, 60+ Police Stations
OFFICE &
RETAIL
Rio Tinto, MYER Head Office, LION Head Office, AGL Head Office, Toyota, Bosch,
Museum Victoria (Melbourne Museum, Scienceworks, Immigration Museum, IMAX and
Royal Exhibition Building), Commonwealth Bank of Australia, Bendigo Bank
EDUCATION University of New England, Latrobe University, Curtin University, University of
Wollongong, Victoria University, Charles Darwin University, Federation Training,
30+ TAFEs, NSW Department of Education, SA Department for Education & Child
Development , ACT Education Directorate, VIC Department of Education (200+ schools)
TRANSPORT,
INDUSTRIAL,
RESOURCES
Coffs Harbour Airport, Shell, BHP Mines, Ford Australia, Toyota, Qantas, LION, Energy
Australia, Powerlink, Queensland Gas Corporation, Kimberly Clark, Carter Holt Harvey,
Western Power
MOBILISING TO MEET DEMAND SURGES
Menzies constantly advertises and recruits potential new employees, so as to maintain a pool of staff ready to
deploy in the event of turnover and for sudden increases in client needs, such is the case during this pandemic.
To that end, we have partnered with SCOUT e-recruit and HROnboard to create a rapid and seamless
recruitment process.
Commercial In Confidence Menzies International (Aust.) Pty Ltd 8 Capability Statement
The flowchart below illustrates our process:
Using these platforms has these benefits for Menzies and our clients:
• ability to track a candidate’s full application history
• reduced spam due to tailored screening questions
• establishing Menzies as an Employer of Choice, an organisation that values candidates
• builds a pool of job-ready candidates who may be called on to backfill vacancies.
Post-recruitment, new employees use HROnboard, an online-based Human Resources Information System
(HRIS), to complete all pre-requisite employment documentation. The process starts with a text and email to
the new appointee notifying them of the offer. The applicant then selects ‘view and accept my offer’ in the
email to complete the process.
The form guarantees compliance as employees cannot proceed to the next step until all tasks have been
completed, including the Police and Working with Children checks, induction, etc. All information is
electronic, including documents such as the tax file form. A live help function is available to help people with
the process.
Once an application has been completed it feeds into Menzies’ payroll system, to create a seamless
experience for candidates and clients, within minimum timeframes.
On the following page is a screen
capture from our HROnboard
system. The circled area lists the
details employees must complete
to accept their employment offer,
including personal details, work
rights, offer to contribute to
Menzies’ workplace giving program
supporting BeyondBlue, field
training checklist, offer
acceptance, tax file number
declaration and superannuation
choice form.
To avoid service delays and ensure
optimum service from day one, key
considerations during the ramp-up for a new contract with your company will be:
• ANALYSIS OF SPECIFICATIONS AND SERVICE DELIVERY – Menzies’ expertise in developing efficient
rosters and using highly productive equipment should avoid instances of low productivity and delayed
service.
Position advertised
internally & externally
Applicants shortlisted
through SCOUT
Applicants interviewed
following recruitment guidelines
Successful applicant identified
Reference Check
Complete
Working with
Children & Police Check
Complete
Applicant advised
successful
Employee commences
induction into Menzies
via HROnboad
Commercial In Confidence Menzies International (Aust.) Pty Ltd 9 Capability Statement
• UNDERSTANDING WORKFORCE’S STRENGTHS – During ramp-up, particularly when new and/or less
experienced staff are on-site, Menzies will assign highly skilled, experienced staff to areas that need
the most attention in order to maximise productivity.
• FLEXIBLE WORK SCHEDULES TO MEET RAMP-UP DEMANDS – this requirement may be the result of
a site’s cleanliness needing to be rapidly brought up to standard or to cover for unprepared staff should
mobilisation be delayed. Menzies will also maintain flexible work schedules throughout the contract to
allow for leave absences (holidays, personal leave, etc.) and work/life balance.
Commercial In Confidence Menzies International (Aust.) Pty Ltd 10 Capability Statement
Menzies has a number of unique capabilities that
cannot be matched by any other contractor. In
addition to highly tailored reporting, fully
integrated technology and ISO-accredited
management system and operating procedures,
Menzies is able to provide your business with the
following value-adding points and innovations:
• DIRECT LABOUR MODEL: Menzies is one of
the few cleaning companies that utilises
direct labour. Having a tightly controlled
network of staff, supervisors and managers
who are both flexible and reliable ensures we
will provide your business with a high level of
customer service.
• DEDICATED ACCOUNT MANAGEMENT:
Multiple tiers including Corporate Specialists,
Contract Managers, Operations Managers
and Site Supervision.
• SUPPORT SERVICES: 24/7 Help Desk; Rapid
Response van network; and established
contractor/supplier relationships.
MENZIES ELECTRONIC MANAGEMENT
SYSTEM: Staff are provided with a mobile
device for improved service delivery. Allows
customised cleaning services forms to be
submitted instantly from anywhere using
mobile devices, as well as better
management of employees and any on-site
issues by leveraging sophisticated mobile
technology. Information can be sent and
received quickly and in real time, including
the completion and sign off of quality
inspections
• TIME & ATTENDANCE SYSTEM: Recording
the electronic tracking of arrival and
departure times of Menzies staff. Each staff
member is assigned their own unique log-in,
which is entered upon entry/exit of the area.
Provides for real-time award compliance and
contract transparency.
• SUSTAINABLE CLEANING AND
EQUIPMENT SELECTION: Green cleaning
products, highly productive and innovative
equipment, Green Cleaning training and
sustainable procurement.
Commercial In Confidence Menzies International (Aust.) Pty Ltd 11 Capability Statement
MENZIES MANAGEMENT SYSTEM
The Menzies
Management System
(MMS) has been
developed over 40+
years and is comprised of all the policies,
procedures and resources needed to successfully
implement WHS, quality and environmental
management – which are regularly reviewed to
ensure ongoing relevance and currency –
certifications include:
• OHS Management System (AS/NZS 4801)
• Environmental Management System (ISO
14001)
• Quality Management System (ISO 9001).
Accessed via GoMenzies, our company intranet,
the MMS is made up of all the processes,
procedures and step-by-step methods designed to
ensure Menzies can fulfil all tasks required to
achieve particular objectives. Sections include:
• Administration
• Asset Management
• Client Services
• Contract Management
• Environmental Management
• Human Resources
• Information Management
• WHS & Risk Management
• Management Responsibility
• Quality Management
• Purchasing & Subcontractor Control
• Continuous Improvement
• System Improvement.
The MMS covers risk at the group policy level
before working down into procedures developed
in consultation with employees. This includes
updates to legislation and similar.
As statutory legislations and regulations are
altered, Menzies immediately reflects the change
in our policies and procedures and provides a
mandatory induction to all staff to ensure the
changes are understood and implemented.
WORK HEALTH & SAFETY MANAGEMENT
Menzies is committed to workplace health and
safety – the health and safety of our employees,
contractors, customers and visitors are prime
considerations. Evidence of this claim is that our
comprehensive WHS Management System is
accredited to AS/NZS 4801.
Our WHS Management System (WHSMS) is
maintained to ensure all workers understand the
company’s expectation of them and that they are
able to deliver a consistent quality service, in a
safe manner to both internal and external
customers at all times. Menzies’ WHSMS structure
allows for the consistent and systematic
management of WHS matters and gives effect to
the WHS Policy through procedures for consistent
application across Menzies’ businesses.
Commercial In Confidence Menzies International (Aust.) Pty Ltd 12 Capability Statement
ENVIRONMENTAL MANAGEMENT
At Menzies we take the responsibility of reducing
our impact on the environment very seriously. It is
essential to our core business of maintaining the
health and hygiene of our customers’ facilities,
and our shared value.
At Menzies Green Cleaning is NOT simply about
using “green” products, but is about the entire
process of cleaning and maintaining a facility.
Menzies is also pleased to be a registered member
of the Green Building Council of Australia.
Our core business can have detrimental effects on
the environment, so mitigating that risk is a key
focus across the business; we are committed to
conserving natural resources; minimising waste
and pollution; and enhancing the natural
environment via eco-sustainable practices. We are
striving for best practice and we aim to embed,
engage and inspire change within our industry.
QUALITY MANAGEMENT
Menzies’ Quality Management System (QMS) is
certified to ISO9001:2008 – Quality Management.
Our QMS defines the work processes that enable
Menzies to achieve our quality policy and
objectives, including what our clients want and
need. It covers the organisational structure,
policies, procedures, processes and resources
needed to implement quality management and
achieve and continual improvement.
Menzies uses the “Plan, Do, Review, Renew”
process to ensure quality standards are adhered to
and that there is no drop off in service outcomes
within your contract.
A series of checklists are completed at the
beginning of each contract to ensure all necessary
actions are performed to provide optimum service
from the first day. Regular site inspections are
undertaken using our online electronic
management system and mobile devices.
Menzies’ Samsung
tablet-based
Electronic Quality
Monitoring System
(eQMS) equips our
Contract Managers
to submit
customised
cleaning services
forms instantly,
from anywhere. It also allows for better employee
management and response to on-site issues by
leveraging sophisticated mobile technology, such
as photo capture, GPS and time stamping,
signature capture and more.
These tablets are loaded with custom-designed
software that provide Menzies’ Contract
Managers with instant access to policies and
procedures, customer surveys and site
requirements/KPIs to facilitate efficient and
accurate inspections, with results being stored in
the system. It also has the ability to connect
collected data with third-party systems.
Commercial In Confidence Menzies International (Aust.) Pty Ltd 13 Capability Statement
CUSTOMER RELATIONSHIP MANAGEMENT
OUR APPROACH
We take our role as your strategic partner very
seriously. We recognise that through the provision
of efficient and effective services, delivered at the
required standards of quality and managed
proactively, we can bring added value to your
business, by helping you to meet business goals.
We want to work with you to help your business
meet its objectives. We know we can do this by
focusing on the critical success factors:
• Quality of service - effectiveness,
responsiveness, flexibility, compliance;
• Cost – competitiveness, transparency, value
for money;
• Management - visibility, reliability, can-do
attitude; and
• Innovation – new ways of working or
managing, new equipment and materials
Menzies is unwavering in our commitment to your
business, in relation to continuous improvement &
innovation across all areas of our operations.
Whether it’s the training & development of our
staff, the implementation of industry-leading
processes & procedures, or ensuring that our
products & equipment meet strict quality &
environmental standards, Menzies will invest in
appropriate resources to fulfil the contract’s
needs.
CUSTOMER SERVICE INITIATIVES
We pride ourselves in providing exceptional
customer service to each of our customers and go
that extra mile to make them feel special. Our
long-term relationships with clients build and
sustain trust, reliability and best practice.
We will implement a range of customer service
initiatives and policies to establish and maintain a
strong relationship with your business including:
Table 3 – Customer Service initiatives
CUSTOMER SERVICE INITIATIVES
24/7
CONTACTABLE
SERVICE
We are in the business to serve you and are therefore proud to be contactable 24/7 –
through our Help Desk and providing management’s mobile numbers to you.
Menzies’ fully integrated help desk is able to receive and process customer
notifications 24/7. Our managers have their mobile phones turned on 24/7 so that
they are always personally available to take calls from their clients, day or night.
QUALITY
MANAGEMENT &
Menzies regards excellent communication as a key element of providing an
outstanding service. Frequent and early feedback allows most concerns to be
resolved quickly and with a minimum of fuss. A system of inspection and reporting
Commercial In Confidence Menzies International (Aust.) Pty Ltd 14 Capability Statement
CUSTOMER SERVICE INITIATIVES
REPORTING
SYSTEMS
for performance monitoring will be implemented, in accordance with Menzies ISO
accredited Management System. You will also be provided with private access to
Menzies Intranet, GoMenzies, which enables Menzies to share information with you
in a secure environment.
HIGH LEVEL
COMPLAINT
MANAGEMENT
PROCESS
Complaints or unsatisfactory service results are identified through a number of
channels captured through the database and management review process and
include: Site Communication Book; Menzies 24/7 Help Desk; Quality Monitoring
Inspections; Quality Inspection results shared; Complaints Register contained in Site
Cleaning Registers; your business Consultation Meetings
CLIENT
CONSULTATIONS
Your feedback is very important to us and helps us serve you better. During the
contract term, Menzies will schedule regular meetings between our Contract
Management Team and your representatives to assess satisfaction with the
performance of the contract and to discuss any necessary adjustments to plan or
requests for action. Following the meeting, matters raised during the meeting that
concern performance (good and improvements), customer satisfaction and special
areas of attention required will be communicated to site personnel.
CUSTOMER
SERVICE
TRAINING
Menzies “Road to Service Excellence” program will be implemented, content
includes: Overviews of both Menzies and your business; Knowing you and your
clients (including your business Code of Conduct); Quality of Service to be delivered;
Menzies Customer Service Commitments; Listening to requests; Being helpful and
taking the extra step; Personal grooming and presentation.
COMMUNITY
INVOLVEMENT
Menzies’ Community Involvement Policy encourages staff to take an active role in
the community and in particular, fund raising objectives of our customers. Menzies,
over a number of years has supported local communities directly. Examples of
Menzies’ corporate initiatives include: sponsorship of annual student awards for
academic excellence, sponsorship of community/corporate events, Lasallian
Foundation (payroll donations, event sponsorship), fundraising challenges and
employee voluntary work.
Commercial In Confidence Menzies International (Aust.) Pty Ltd 15 Capability Statement
CORPORATE SOCIAL RESPONSIBILITY
Menzies believes the long-term future of our
business is best served by respecting the interests
of all our stakeholders. Therefore, we are
committed to working with ethical and socially
responsible suppliers.
At all levels of our business we maintain a
conscious awareness that our actions and
decisions can impact on people and our
environment, in either a positive or a negative
manner. We choose to make this a positive
outcome by actively looking for opportunities to
reduce our impact on the environment and to
contribute to the wellbeing of communities less
fortunate than ourselves.
LOCAL ENGAGEMENT
As a 100% Australian-owned family business,
Menzies is a strong supporter of local and Australian-
made goods and services. Our preferred
procurement strategy is to buy locally wherever
possible, when those locally goods are comparable
to non-locally sourced goods in terms of price,
performance, quality and suitability. Menzies’
management and employees are fully committed to
providing the best value-for-money service while
maximising opportunities for local business.
INDIGENOUS COMMITMENT
As a Supply Nation and Generation One member,
Menzies is committed to fulfilling our Indigenous
commitment through Indigenous Employment
and Procurement opportunities.
Menzies’ partnership with Supply Nation aims to
ensure we are, where possible, engaging with
other like-minded companies to achieve our goal
of supporting and engaging with Aboriginal and
Torres Strait Islander communities.
Additionally, as signatory to Generation One,
Menzies is committed to creating sustainable jobs
for Indigenous Australians. Our Indigenous
Employment Program is designed to increase
participation and retention rates for Aboriginal
and Torres Strait Islanders via employment
targets, training initiatives and management
reviews against targets.
NATIONAL DISABILITY SERVICES
Menzies values the contribution that workforce
can make to the business, be it origin, age,
gender, race, cultural heritage, lifestyle,
education, physical ability, appearance, language
and other factors.
We are always investigating ways to use the
differences that in our team to improve its
business. This requires we actively and flexibly
seek to accommodate the unique needs of many
different employees. Above all, Menzies is
committed to ensuring that all employees are
treated with respect and dignity.
As an active member of National Disability
Services our target is to ensure that at all times
Menzies nationally has at minimum 1% of the
working population (per contract) recognised as
disabled in some capacity to ensure the support of
people with disabilities. All them are valued
employees and have a great length of service
tenure with Menzies.
Commercial In Confidence Menzies International (Aust.) Pty Ltd 16 Capability Statement
Commercial In Confidence Menzies International (Aust.) Pty Ltd 17 Capability Statement
Commercial In Confidence Menzies International (Aust.) Pty Ltd 18 Capability Statement
Commercial In Confidence Menzies International (Aust.) Pty Ltd 19 Capability Statement
Commercial In Confidence Menzies International (Aust.) Pty Ltd 20 Capability Statement
Commercial In Confidence Menzies International (Aust.) Pty Ltd 21 Capability Statement
Commercial In Confidence Menzies International (Aust.) Pty Ltd 22 Capability Statement
Commercial In Confidence Menzies International (Aust.) Pty Ltd 23 Capability Statement
Commercial In Confidence Menzies International (Aust.) Pty Ltd 24 Capability Statement
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 1
MMS-SWMS-06L1 Page 1 of 7 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
Activity INFECTION CONTROL - CLEANING RESPONSE LEVEL 1
SWMS No 6L1
Issue Date 24 MARCH 2020
Version No 01
Authorised by HSEQ MANAGER
Contract
Site
Regional Manager
Contract Manager
Site Supervisor
Relevant workers consulted in the development
approval & communication of this SWMS.
All persons involved in this activity must have read and understood this SWMS prior to commencing this work activity.
Name Signature Date 1. Team talks will be undertaken to identify, control and communicate additional site hazards.
2. Work must cease immediately if incident or near miss occurs. SWMS must be reviewed in consultation with relevant persons.
3. SWMS must be made available for inspection or review. SWMS will be kept until job is complete or for 2 years.
4. Where there are other parties working adjacent to Menzies work area, and our work activity could impact their health and safety, they will be consulted to ensure that they are not exposed to the worksite hazards.
5. Control measures for hazards on site are implemented as per The Risk Management Procedure (MMS-PRO-037).
6. Contract Managers, HSEQ Officers and Senior Management will monitor hazard controls and the quality of the work performed by conducting HSEQ Audit and QSIR Inspections as per the Site Inspection, Audit and Testing Procedure (MMS-PRO-038).
7. The effectiveness of hazard controls is reviewed as per the Management Review Procedure (MMS-PRO-022).
8. Control measures are to be implemented with staff by training in this SWMS and through site supervision and consultation.
9. All electrical and petrol powered assets are to be listed on the asset register. The Contract Manager is responsible for ensuring that all equipment is maintained correctly and serviced to the manufacturer’s standard.
10. Contract Managers are to ensure that all staff undergo compliance training and re-induction annually.
Always check the intranet / GoMenzies (www.gomenzies.com.au) using your employee log in details for copies of current company documentation including the procedures, legislation, manufacturer’s manuals and other references listed above.
AMAL BAILEY Amal Bailey 24-Mar-20
RUKSHAN KULATUNGA
Rukshan Kulatunga
23-Mar-20
JULIE ROCCO Julie Rocco 23-Mar-20
PRATHIBA GALLE DONA
Prathiba Galle Dona
23-Mar-20
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 1
MMS-SWMS-06L1 Page 2 of 7 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
Control Responsibilities of staff for this SWMS Legislative and other references
Listed beside each safe work instruction / control measure is the person responsible for its implementation. Abbreviations for each staff member are listed below:
• Menzies Senior Management (Mgr)
• Contract Manager (CM)
• Site Supervisor (SS)
• Cleaner (Cr)
Work, Health and Safety Act (2011) – NSW, ACT, QLD & NT ONLY Work, Health and Safety Act (2012) – SA & TAS ONLY Occupational Health and Safety Act (2004) – VIC ONLY Occupational Safety and Health Act (1984) – WA ONLY Work Health and Safety Regulation (2011) – QLD, TAS & SA ONLY Occupational Health and Safety Regulations (2017) – VIC ONLY Occupational Health and Safety Regulation (1996) – WA ONLY Work Health and Safety Regulation (2017) – NSW, NT, ONLY Work Health and Safety Regulation (2011) – ACT ONLY National Code of Practice for How to Manage Work, Health and Safety Risks (2011) SWA National Code of Practice for Hazardous Manual Task (2016) SWA National Code of Practice for Managing Risks of Hazardous Chemicals in the workplace (2012) SWA National Code of Practice for Labelling of Work Place Hazardous Chemicals (2015) SWA Slips, Trips and Falls Fact Sheet (2012)
Licences, Certification or Training PPE symbols used in this SWMS Cleaning Tools, Equipment & Consumables Pre Start Inspection / Checks Work Permit?
Menzies:
− Company induction.
− Chemical safety training.
− Back care training.
− Infection control training.
− Client site specific induction.
Client:
− Contractor induction.
− Site specific induction.
Enclosed, non-slip shoes.
Protective Gloves Safety Glasses
Hi-vis vest
The task specific PPE requirements are listed under each job step. Please also observe site specific PPE Requirements.
− Yellow bucket, yellow micro fibre cloth, yellow mops (flat, string) long handle dust pan & broom, vacuum (wet & dry, fitted with HEPA filter), scissor trolley.
− APPROVED chemicals (also dependent on client authorisation): Neutral detergent, bleach, sanitiser, vinegar, absorbent granules, measuring cup, Chux, pump-up pressure spray bottle.
− CLEANING IN PROGRESS floor sign.
− SUPPLIES: Paper towel, absorbent wipe, sharps kit, biohazard bags.
− Note: all applicable tools/equipment (i.e. Buckets, mops, cleaning cloths) must be colour coded yellow and after use should be placed in a yellow bag (which can be laundered at specialised laundry facilities, washed at a high temperature).
− Tools & equipment are CLEAN.
− Tools & equipment are DEFECT FREE.
− ELECTRICAL equipment has been TESTED & TAGGED less than 6 months ago.
− CHEMICAL containers are clearly LABELLED and securely capped.
− Multiple warning SIGNS are available.
− Personal Protective Equipment (PPE)
− Residual Current Device (RCD) tested. Any items that DO NOT pass inspection
MUST be removed from service, TAGGED OUT, and reported to your Manager.
Any equipment that has a lockout (key) or immobilisation switch should be left in a
safe state with the key removed (or otherwise immobilised) as per the
manufacturer’s instructions and never left in a condition where it could be operated
by an unauthorised person.
Nil
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 1
MMS-SWMS-06L1 Page 3 of 7 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
Job Steps / Tasks Potential Hazards Inherent
Risk Safe Work Instructions / Controls Measures
By Who
Residual Risk
1 Arranging access to the client site, specific areas to be cleaned, and amenities. PPE for this job step:
− Moving vehicles or mobile plant
− Social Isolation
− Assault
− Seasonal heat, cold, rain, snow or wind
− Poor or defective lighting
− Slip and trips hazards
− Inadequate wash and drinking facilities
D3 Moderate
1.1 All workers to complete site-specific inductions and workplace orientation prior to commencing work for the first time on site.
All B2
Low
1.2 Follow client site specific procedures and safety rules including any traffic management arrangements in place. If required, wear a hi-vis vest to be more visible to operators of vehicles or plant.
All
1.3 Park vehicles and use well-lit walkways when on the premises. All
1.4 Do not confront potential trespassers or hostile people, find a safe place, lock the doors & windows, and report to security or police.
All
1.5 Maintain social distancing protocols when entering areas where others are or may be present – i.e. Ensure you are keeping a distance of 1.5 metres between yourself and others.
All
1.6 Upon entry to site, fit protective PPE (including appropriate shoes and gloves).
All
1.7 Report safety issues such as hazards immediately to your manager and record concerns (e.g. Building maintenance issues) to your supervisor, ensuring that it is also recorded in the site Communications Book.
All
1.8 Keep cleaning tools, equipment and consumables in designated storerooms on the client site.
All
2 Transport & storage of cleaning equipment, tools and consumables required for performing work. PPE for this job step:
− Manual handling
− Weather conditions
− Slip and trip hazards
− Poor or defective lighting
− Hazardous chemicals
− Fire
D3 Moderate
2.1 Use trollies to cart your cleaning equipment on sealed surfaces around the work site.
SS, Clr B3 Low
2.2 Do not expose electrical equipment to moisture or wet weather. SS, Clr
2.3 Avoid working in inclement weather, ensure that your footwear has an appropriate level of grip for the surface you are working on and keep a clear view of your path of travel as you move to avoid trips and falls.
SS, Clr
2.4 Use ramps and lifts to move between building levels. SS, Clr
2.5 Store cleaning supplies in functional locations on the client site to minimise the need for carry items up & down stairs.
SS, Clr
2.6 Always store & handle chemicals as directed on the label. SS, Clr
2.7 If applicable, team lift any heavy items such as carpet cleaning equipment.
SS, Clr
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 1
MMS-SWMS-06L1 Page 4 of 7 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
Job Steps / Tasks Potential Hazards Inherent
Risk Safe Work Instructions / Controls Measures
By Who
Residual Risk
3 Erect warning signs & barricades, and assess the work area for soiling and potential hazards before commencing cleaning. PPE for this job step:
− Assault
− Sharps and infections substances.
− Electricity.
− Slips and trips hazards.
− Hazardous chemicals
D3 Moderate
3.1 Ensure sufficient warnings sign are on display i.e. one for each pedestrian entry point to the work area – either end of a corridor, at top and bottom of a stair well or escalator, goods lift etc.
SS, Clr B3
Low
3.2 Ensure sufficient warnings sign are on display i.e. one for each pedestrian entry point to the work area – either end of a corridor, at top and bottom of a stair well or escalator, goods lift etc.
SS, Clr
3.3 Immediately flush eyes or mouth clean if there is any exposure to chemicals or debris. If you are injured by sharps or a suspected infection substance or it enters your blood stream, seek immediate medical care.
SS, Clr
3.4 Report any building maintenance issues to your supervisor, ensuring that it is also recorded in the communications book. SS, Clr
4 Cleaning duties (as per routine specifications). PPE for this job step:
− Sharps and infections substances
− Hazardous chemicals
− Hazardous manual tasks
− Cross Contamination
− Slips and trip hazards
− Resource Depletion (water)
D3 Moderate
4.1 Refer to relevant SWMS for routine task completion, depending on the activity being undertaken.
SS, Clr B3
Low
4.2 Spray all surface areas to be cleaned with sanitiser – allow at least 10 minutes to pass before wiping or patting dry the disinfectant, using paper towel. Dispose of used paper towel as per standard process.
SS, Clr
4.3 When handling chemicals, ensure you perform duties in accordance with SWMS 11 – Handling & Storage of Chemicals. Follow the directions and safety precautions when decanting and diluting chemicals as labelled on containers or Safety Data Sheets (SDS).
SS, Clr
4.4 Observe PPE requirements as applicable when handling chemicals, e.g. Wear safety glasses if necessary.
SS, Clr
4.5 DO NOT leave damp floor unattended – dry mop as required. SS, Clr
4.6 Each room marked for a clean is to be washed from top to bottom, vacuuming, and using a detergent to remove soils and dust, then sanitised using disinfectant. Paper towel are used for non-fabric furnishings, micro fibre cloths used for soft furnishings.
SS, Clr
4.7 Ensure cleaning equipment has been washed clean in warm water and detergent, then rinsed with hot water.
SS, Clr
4.8 If there is a person present who affects or poses risk to your safety, retreat to a safe place and call for help.
All
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 1
MMS-SWMS-06L1 Page 5 of 7 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
Job Steps / Tasks Potential Hazards Inherent
Risk Safe Work Instructions / Controls Measures
By Who
Residual Risk
5 Hand Hygiene PPE for this job step:
− Germs, microbes and infections material.
− Cross contamination
C2 Low
5.1 Always take time for hand hygiene to prevent the spread of illness and infection.
All B2
Low
5.2 Wash your hands thoroughly every time: - After going to the bathroom. - Before eating and after eating. - Before fitting and after removing your gloves. - Every time you use sanitiser to disinfect an area. - Before you enter a new are to clean and sanitise. - When you have finished work.
All
HOUSEKEEPING & EQUIPMENT CARE
Buckets - Rinsed out and waste water must only be emptied into the designated drain. Wipe buckets and rinse them with hot water to clean and remove soil. Store upside down on drain or sink in your cleaners’ room.
Spray bottles - Wipe spray bottles with a cloth and detergent to remove soil marks, and then rinse with cold water. Change cleaning solutions daily. Do NOT use old cleaning solutions, they may contain harmful bacteria.
Scourers and scrubbing brushes - Wash scourers and scrubbing brushes in detergent and hot water, then place them in a position where they can dry evenly.
Rubbish trolleys – Clean out trolleys and place neatly in storage area ready for next use.
Floor Pads - Wash pads in detergent and hot water, rinse pads then place them in a position where they can dry evenly.
Mops - Wash the mop head in hot water and rinse. Some mop heads may also be laundered in a washing machine (launder mops). Hang mop to dry. Do not leave mops in buckets. Note: In Health & Aged Care facilities mops are laundered after use.
Dust Mops - Use the vacuum cleaner to clean your dust mop.
Floor Scrubbers –To be emptied at the end of each shift.
Dress the area – Return all items moved in the cleaning process back to their original positions.
EMERGENCY PREPAREDNESS AND RESPONSE: STATE EMERGENCY SERVICES – Call 000 (landline) Call 112 (mobile phones)
All workers must complete a site specific Inductions and fully understand the arrangement for responding to foreseeable emergency situations, specifically covering:
✓ How to raise the alarm, where to obtain an emergency contacts list, how to notify the emergency services from land lines and mobile phones. ✓ Know communication black spots ✓ Identities of the emergency response personnel (Wardens, First Aid), locations of first aid rooms, first aid supplies, WIP phones, fire-fighting and spill response equipment. ✓ Site specific evacuation plan, evacuation routes & assemble areas, evacuation alarms & signals, and re-entry procedures. ✓ Location of our chemical register and safety data sheets.
ELECTRIC SHOCK:
1) If you suspect you have received an ELECTRIC SHOCK, stop work immediately. Turn off the power to the machine at the power point. 2) CALL AN AMBULANCE OR PROCEED DIRECTLY TO YOUR NEAREST EMERGENCY DEPARTMENT IF CLOSE BY. 3) Notify your team leader and manager by phone on route to the hospital.
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 1
MMS-SWMS-06L1 Page 6 of 7 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
NEEDLE STICK:
1) If you suspect you have received a NEEDLE STICK INJURY, stop work immediately. Wash the affected area with warm soapy water, dry and circle with a pen. 2) If the offending needle stick can be easily identified, place into an empty sharps container using you sharps kit. 3) PROCEED DIRECTLY TO YOUR NEAREST EMERGENCY DEPARTMENT. Notify your team leader and manager by phone on route to the hospital.
CHEMICAL SPLASH:
1) If you have been had CHEMICAL SPLASHED IN EYES, stop work immediately. Flush eyes with an emergency eye wash kit, saline or running water for at least 15 minutes. 2) CALL AN AMBULANCE OR PROCEED DIRECTLY TO YOUR NEAREST EMERGENCY DEPARTMENT IF CLOSE BY, should an emergency response be warranted. 3) Notify your team leader and manager by phone as soon as practicable.
ASBESTOS: 1) If you suspect asbestos has been disturbed or removed during building maintenance work, stop work, report the hazard following local emergency procedures. 2) If you find asbestos containing material at a facility i.e. Vermiculite (popcorn ceiling) that has fallen onto the floor, stop work, report the hazard following local
emergency procedures.
FIRE: 1) If you notice smoke or a fire, remember RESCUE any people in danger. Raise the ALARM by phoning 000. CLOSE doors & windows. EXTINGUISH the fire if safe to do so. 2) If your vacuum catches fire EXTINGUISH with a Dry Chemical extinguisher by PULLING the pin, AIM at the fire, PRESS the trigger, SWEEP the base of the fire. 3) ALWAYS follow the instructions of your FIRE WARDEN, Prepare to EVACUATE, Leave the LIGHTS ON, and proceed to the ASSEMBLY area, and NOTIFY YOUR MANAGER.
SERVICE STANDARDS:
Be honest - With the client, the public, fellow staff and management
Be polite at all times – Being polite will improve your health and relationships at work.
Be on time - Our clients depend you starting work on time and finishing on time.
Dress right - It is important that you always look clean, tidy and in uniform.
Quality service – Take pride in your work and always meet or exceed expectations.
Report problems – Property maintenance or damage issues, defective or missing equipment, and injuries immediately.
Security is important - Always follow site access and security procedures
Confidentiality - Any client information that you see or hear must be kept to yourself
If you are sick – Report to your supervisor well before you should start work.
Respect everyone – Treat your co-workers, our client, and the public with respect.
Work safely - Always work in a way that keep you and everyone safe & healthy.
Be prepared for emergencies – Familiarise yourself with the facilities emergency procedures, alarms & assembly points
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 1
MMS-SWMS-06L1 Page 7 of 7 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 2
MMS-SWMS-06L2 Page 1 of 7 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
Activity INFECTION CONTROL -CLEANING RESPONSE LEVEL 2
SWMS No 6L2
Issue Date 24 MARCH 2020
Version No 01
Authorised by HSEQ MANAGER
Contract DEFINITION
A ‘level 2’ response clean is a ‘deep’ clean which is a precautionary measure for effective infection control. This response involves thorough and extensive disinfecting of surfaces and areas as required.
Site
Regional Manager
Contract Manager
Site Supervisor
Relevant workers consulted in the development
approval & communication of this SWMS.
All persons involved in this activity must have read and understood this SWMS prior to commencing this work activity.
Name Signature Date 1. Team talks will be undertaken to identify, control and communicate additional site hazards.
2. Work must cease immediately if incident or near miss occurs. SWMS must be reviewed in consultation with relevant persons.
3. SWMS must be made available for inspection or review. SWMS will be kept until job is complete or for 2 years.
4. Where there are other parties working adjacent to Menzies work area, and our work activity could impact their health and safety, they will be consulted to ensure that they are not exposed to the worksite hazards.
5. Control measures for hazards on site are implemented as per The Risk Management Procedure (MMS-PRO-037).
6. Contract Managers, HSEQ Officers and Senior Management will monitor hazard controls and the quality of the work performed by conducting HSEQ Audit and QSIR Inspections as per the Site Inspection, Audit and Testing Procedure (MMS-PRO-038).
7. The effectiveness of hazard controls is reviewed as per the Management Review Procedure (MMS-PRO-022).
8. Control measures are to be implemented with staff by training in this SWMS and through site supervision and consultation.
9. All electrical and petrol powered assets are to be listed on the asset register. The Contract Manager is responsible for ensuring that all equipment is maintained correctly and serviced to the manufacturer’s standard.
10. Contract Managers are to ensure that all staff undergo compliance training and re-induction annually.
Always check the intranet / GoMenzies (www.gomenzies.com.au) using your employee log in details for copies of current company documentation including the procedures, legislation, manufacturer’s manuals and other references listed above.
AMAL BAILEY Amal Bailey 24-Mar-20
RUKSHAN KULATUNGA
Rukshan Kulatunga
23-Mar-20
JULIE ROCCO Julie Rocco 23-Mar-20
PRATHIBA GALLE DONA
Prathiba Galle Dona
23-Mar-20
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 2
MMS-SWMS-06L2 Page 2 of 7 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
Control Responsibilities of staff for this SWMS Legislative and other references
Listed beside each safe work instruction / control measure is the person responsible for its implementation. Abbreviations for each staff member are listed below:
• Menzies Senior Management (Mgr)
• Contract Manager (CM)
• Site Supervisor (SS)
• Cleaner (Cr)
Work, Health and Safety Act (2011) – NSW, ACT, QLD & NT ONLY Work, Health and Safety Act (2012) – SA & TAS ONLY Occupational Health and Safety Act (2004) – VIC ONLY Occupational Safety and Health Act (1984) – WA ONLY Work Health and Safety Regulation (2011) – QLD, TAS & SA ONLY Occupational Health and Safety Regulations (2017) – VIC ONLY Occupational Health and Safety Regulation (1996) – WA ONLY Work Health and Safety Regulation (2017) – NSW, NT, ONLY Work Health and Safety Regulation (2011) – ACT ONLY National Code of Practice for How to Manage Work, Health and Safety Risks (2011) SWA National Code of Practice for Hazardous Manual Task (2016) SWA National Code of Practice for Managing Risks of Hazardous Chemicals in the workplace (2012) SWA National Code of Practice for Labelling of Work Place Hazardous Chemicals (2015) SWA Slips, Trips and Falls Fact Sheet (2012)
Licences, Certification or Training PPE symbols used in this SWMS Cleaning Tools, Equipment & Consumables Pre Start Inspection / Checks Work Permit?
Menzies:
− Company induction.
− Chemical safety training.
− Back care training.
− Infection control training.
− Client site specific induction.
Client:
− Contractor induction.
− Site specific induction.
Enclosed, non-slip shoes.
Protective Gloves
The task specific PPE requirements are listed under each job step. Please also observe site specific PPE Requirements.
− Yellow bucket, yellow micro fibre cloth, yellow mops (flat, string) long handle dust pan & broom, vacuum (wet & dry, fitted with HEPA filter), scissor trolley.
− APPROVED chemicals (also dependent on client authorisation): Neutral detergent, bleach, sanitiser, vinegar, absorbent granules, measuring cup, Chux, pump-up pressure spray bottle.
− CLEANING IN PROGRESS floor sign.
− SUPPLIES: Paper towel, absorbent wipe, sharps kit, biohazard bags.
− Note: all applicable tools/equipment (i.e. Buckets, mops, cleaning cloths) must be colour coded yellow and after use should be placed in a yellow bag (which can be laundered at specialised laundry facilities, washed at a high temperature).
− Tools & equipment are CLEAN.
− Tools & equipment are DEFECT FREE.
− ELECTRICAL equipment has been TESTED & TAGGED less than 6 months ago.
− CHEMICAL containers are clearly LABELLED and securely capped.
− Multiple warning SIGNS are available.
− Personal Protective Equipment (PPE)
− Residual Current Device (RCD) tested. Any items that DO NOT pass inspection
MUST be removed from service, TAGGED OUT, and reported to your Manager.
Any equipment that has a lockout (key) or immobilisation switch should be left in a
safe state with the key removed (or otherwise immobilised) as per the
manufacturer’s instructions and never left in a condition where it could be operated
by an unauthorised person.
Nil
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 2
MMS-SWMS-06L2 Page 3 of 7 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
Job Steps / Tasks Potential Hazards Inherent
Risk Safe Work Instructions / Controls Measures
By Who
Residual Risk
1 Arranging access to the client site, specific areas to be cleaned, and amenities. PPE for this job step:
− Moving vehicles or mobile plant
− Social Isolation
− Assault
− Seasonal heat, cold, rain, snow or wind
− Poor or defective lighting
− Slip and trips hazards
− Inadequate wash and drinking facilities
D3 Medium
1.1 All workers to complete site-specific inductions and workplace orientation prior to commencing work for the first time on site.
All B2
Low
1.2 Follow client site specific procedures and safety rules including any traffic management arrangements in place. If required by the site, wear a hi-vis vest to be more visible to operators of vehicles or plant.
All
1.3 Park vehicles and use well-lit walkways when on the premises. All
1.4 Do not confront potential trespassers or hostile people, find a safe place, lock the doors & windows, and report to security or police.
All
1.5 Maintain social distancing protocols when entering areas where others are or may be present – i.e. Ensure you are keeping a distance of 1.5 metres between yourself and others.
All
1.6 Upon entry to site, fit protective PPE (including appropriate shoes and gloves).
All
1.7 Report safety issues such as hazards immediately to your manager and record concerns (e.g. Building maintenance issues) to your supervisor, ensuring that it is also recorded in the site Communications Book.
All
1.8 Keep cleaning tools, equipment and consumables in designated storerooms on the client site.
All
2 Transport & storage of cleaning equipment, tools and consumables required for performing work. PPE for this job step:
− Manual handling
− Weather conditions
− Slip and trip hazards
− Poor or defective lighting
− Hazardous chemicals
− Fire
D3 Medium
2.1 Use trollies to cart your cleaning equipment on sealed surfaces around the work site.
SS, Clr B3 Low
2.2 Do not expose electrical equipment to moisture or wet weather. SS, Clr
2.3 Avoid working in inclement weather, ensure that your footwear has an appropriate level of grip for the surface you are working on and keep a clear view of your path of travel as you move to avoid trips and falls.
SS, Clr
2.4 Use ramps and lifts to move between building levels. SS, Clr
2.5 Store cleaning supplies in functional locations on the client site to minimise the need for carry items up & down stairs.
SS, Clr
2.6 Always store & handle chemicals as directed on the label. SS, Clr
2.7 If applicable, team lift any heavy items such as carpet cleaning equipment.
SS, Clr
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 2
MMS-SWMS-06L2 Page 4 of 7 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
Job Steps / Tasks Potential Hazards Inherent
Risk Safe Work Instructions / Controls Measures
By Who
Residual Risk
3 Erect warning signs & barricades, and assess the work area for soiling and potential hazards before commencing cleaning. PPE for this job step:
− Assault
− Sharps and infections substances
− Electricity
− Slips and trips hazards
− Hazardous chemicals
D3 Medium
3.1 Ensure sufficient warnings sign are on display i.e. one for each pedestrian entry point to the work area – either end of a corridor, at top and bottom of a stair well or escalator, goods lift etc.
SS, Clr B3
Low
3.2 Ensure sufficient warnings sign are on display i.e. one for each pedestrian entry point to the work area – either end of a corridor, at top and bottom of a stair well or escalator, goods lift etc.
SS, Clr
3.3 Immediately flush eyes or mouth clean if there is any exposure to chemicals or debris. If you are injured by sharps or a suspected infection substance or it enters your blood stream, seek immediate medical care.
SS, Clr
3.4 Report any building maintenance issues to your supervisor, ensuring that it is also recorded in the communications book. SS, Clr
4 Cleaning a facility that is flagged for a potential outbreak of COVID-19. PPE for this job step:
− Sharps and infections substances
− Hazardous chemicals
− Hazardous manual tasks
− Cross Contamination
− Slips and trip hazards
− Resource Depletion (water)
D3 Medium
4.1 Speak to Site or Facility Manager to confirm overall health of facility, nature of the infection, cleaning plan, and infection control procedures to be followed i.e. facility lock down, waste management.
SS, Clr B3
Low
4.2 Prior to commencement it must be noted that all materials utilised during the clean need to be sterilized in bleach disinfectant. Cleaning to be undertaken section by section. All food and paperwork (as directed) to be disposed of. All surfaces where human contact is made and or possibility of contact made to be washed first with detergent, followed by disinfectant. Yellow disposable Chux is to be used and disposed of through general waste.
SS, Clr
4.3 Cleaning will commence using a neutral detergent, followed by disinfection with a TGA-listed hospital grade disinfectant with antiviral activity or a chlorine-based product such as sodium hypochlorite. Allow at least 2 minutes to pass before wiping down. Cleaning is to cover all potentially exposed areas including but not limited to: offices, meeting rooms & reception areas.
SS, Clr
4.4 A dust and disinfect clean will then proceed, covering all potentially exposed areas including but not limited to: amenities (toilets, cupboards and switches etc.), locker and change rooms, kitchen areas, breakout areas, lifts, sheds, workshops, lecture rooms, drinking fountains, stairwells, etc.
SS, Clr
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 2
MMS-SWMS-06L2 Page 5 of 7 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
Job Steps / Tasks Potential Hazards Inherent
Risk Safe Work Instructions / Controls Measures
By Who
Residual Risk
4.5 Change and bag all disposable materials which could be soiled or contaminated. SS, Clr
4.6 Remove PPE and perform hand hygiene. Hand hygiene procedures must be strictly adhered to.
SS, Clr
4.7 Clean all cleaning equipment and return it to the cleaners’ room or storage area, discard any waste within bins provided.
SS, Clr
4.8 Infectious solids are to be biohazard bagged and destroyed of as directed by the Site or Facility Manager.
SS, Clr
5 Hand Hygiene PPE for this job step:
− Germs, microbes and infections material.
− Cross contamination
C2 Low
5.1 Always take time for hand hygiene to prevent the spread of illness and infection.
All B2
Low
5.2 Wash your hands thoroughly every time: - After going to the bathroom. - Before eating and after eating. - Before fitting and after removing your gloves. - Every time you use sanitiser to disinfect an area. - Before you enter a new are to clean and sanitise. - When you have finished work.
All
HOUSEKEEPING & EQUIPMENT CARE
Buckets - Rinsed out and waste water must only be emptied into the designated drain. Wipe buckets and rinse them with hot water to clean and remove soil. Store upside down on drain or sink in your cleaners’ room.
Spray bottles - Wipe spray bottles with a cloth and detergent to remove soil marks, and then rinse with cold water. Change cleaning solutions daily. Do NOT use old cleaning solutions, they may contain harmful bacteria.
Scourers and scrubbing brushes - Wash scourers and scrubbing brushes in detergent and hot water, then place them in a position where they can dry evenly.
Rubbish trolleys – Clean out trolleys and place neatly in storage area ready for next use.
Floor Pads - Wash pads in detergent and hot water, rinse pads then place them in a position where they can dry evenly.
Mops - Wash the mop head in hot water and rinse. Some mop heads may also be laundered in a washing machine (launder mops). Hang mop to dry. Do not leave mops in buckets. Note: In Health & Aged Care facilities mops are laundered after use.
Dust Mops - Use the vacuum cleaner to clean your dust mop.
Floor Scrubbers –To be emptied at the end of each shift.
Dress the area – Return all items moved in the cleaning process back to their original positions.
EMERGENCY PREPAREDNESS AND RESPONSE: STATE EMERGENCY SERVICES – Call 000 (landline) Call 112 (mobile phones)
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 2
MMS-SWMS-06L2 Page 6 of 7 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
All workers must complete a site specific Inductions and fully understand the arrangement for responding to foreseeable emergency situations, specifically covering:
✓ How to raise the alarm, where to obtain an emergency contacts list, how to notify the emergency services from land lines and mobile phones. ✓ Know communication black spots ✓ Identities of the emergency response personnel (Wardens, First Aid), locations of first aid rooms, first aid supplies, WIP phones, fire-fighting and spill response equipment. ✓ Site specific evacuation plan, evacuation routes & assemble areas, evacuation alarms & signals, and re-entry procedures. ✓ Location of our chemical register and safety data sheets.
ELECTRIC SHOCK:
1) If you suspect you have received an ELECTRIC SHOCK, stop work immediately. Turn off the power to the machine at the power point. 2) CALL AN AMBULANCE OR PROCEED DIRECTLY TO YOUR NEAREST EMERGENCY DEPARTMENT IF CLOSE BY. 3) Notify your team leader and manager by phone on route to the hospital.
NEEDLE STICK:
1) If you suspect you have received a NEEDLE STICK INJURY, stop work immediately. Wash the affected area with warm soapy water, dry and circle with a pen. 2) If the offending needle stick can be easily identified, place into an empty sharps container using you sharps kit. 3) PROCEED DIRECTLY TO YOUR NEAREST EMERGENCY DEPARTMENT. Notify your team leader and manager by phone on route to the hospital.
CHEMICAL SPLASH:
1) If you have been had CHEMICAL SPLASHED IN EYES, stop work immediately. Flush eyes with an emergency eye wash kit, saline or running water for at least 15 minutes. 2) CALL AN AMBULANCE OR PROCEED DIRECTLY TO YOUR NEAREST EMERGENCY DEPARTMENT IF CLOSE BY, should an emergency response be warranted. 3) Notify your team leader and manager by phone as soon as practicable.
ASBESTOS: 1) If you suspect asbestos has been disturbed or removed during building maintenance work, stop work, report the hazard following local emergency procedures. 2) If you find asbestos containing material at a facility i.e. Vermiculite (popcorn ceiling) that has fallen onto the floor, stop work, report the hazard following local
emergency procedures.
FIRE: 1) If you notice smoke or a fire, remember RESCUE any people in danger. Raise the ALARM by phoning 000. CLOSE doors & windows. EXTINGUISH the fire if safe to do so. 2) If your vacuum catches fire EXTINGUISH with a Dry Chemical extinguisher by PULLING the pin, AIM at the fire, PRESS the trigger, SWEEP the base of the fire. 3) ALWAYS follow the instructions of your FIRE WARDEN, Prepare to EVACUATE, Leave the LIGHTS ON, and proceed to the ASSEMBLY area, and NOTIFY YOUR MANAGER.
SERVICE STANDARDS:
Be honest - With the client, the public, fellow staff and management
Be polite at all times – Being polite will improve your health and relationships at work.
Be on time - Our clients depend you starting work on time and finishing on time.
Dress right - It is important that you always look clean, tidy and in uniform.
Quality service – Take pride in your work and always meet or exceed expectations.
Report problems – Property maintenance or damage issues, defective or missing equipment, and injuries immediately.
Security is important - Always follow site access and security procedures
Confidentiality - Any client information that you see or hear must be kept to yourself
If you are sick – Report to your supervisor well before you should start work.
Respect everyone – Treat your co-workers, our client, and the public with respect.
Work safely - Always work in a way that keep you and everyone safe & healthy.
Be prepared for emergencies – Familiarise yourself with the facilities emergency procedures, alarms & assembly points
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 2
MMS-SWMS-06L2 Page 7 of 7 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 3
MMS-SWMS-06L3 Page 1 of 8 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
Activity INFECTION CONTROL -CLEANING RESPONSE LEVEL 3
SWMS No 6L3
Issue Date 24 MARCH 2020
Version No 01
Authorised by HSEQ MANAGER
Contract DEFINITION
A ‘level 3’ response clean is a ‘virus’ clean which is responding to a positive COVID-19 incident or environment. Specifically, full PPE needs to be worn and cleaning carried out using detergent, then full hospital grade disinfectant.
Site
Regional Manager
Contract Manager
Site Supervisor
Relevant workers consulted in the development
approval & communication of this SWMS.
All persons involved in this activity must have read and understood this SWMS prior to commencing this work activity.
Name Signature Date 1. Team talks will be undertaken to identify, control and communicate additional site hazards.
2. Work must cease immediately if incident or near miss occurs. SWMS must be reviewed in consultation with relevant persons.
3. SWMS must be made available for inspection or review. SWMS will be kept until job is complete or for 2 years.
4. Where there are other parties working adjacent to Menzies work area, and our work activity could impact their health and safety, they will be consulted to ensure that they are not exposed to the worksite hazards.
5. Control measures for hazards on site are implemented as per The Risk Management Procedure (MMS-PRO-037).
6. Contract Managers, HSEQ Officers and Senior Management will monitor hazard controls and the quality of the work performed by conducting HSEQ Audit and QSIR Inspections as per the Site Inspection, Audit and Testing Procedure (MMS-PRO-038).
7. The effectiveness of hazard controls is reviewed as per the Management Review Procedure (MMS-PRO-022).
8. Control measures are to be implemented with staff by training in this SWMS and through site supervision and consultation.
9. All electrical and petrol powered assets are to be listed on the asset register. The Contract Manager is responsible for ensuring that all equipment is maintained correctly and serviced to the manufacturer’s standard.
10. Contract Managers are to ensure that all staff undergo compliance training and re-induction annually.
Always check the intranet / GoMenzies (www.gomenzies.com.au) using your employee log in details for copies of current company documentation including the procedures, legislation, manufacturer’s manuals and other references listed above.
AMAL BAILEY Amal Bailey 24-Mar-20
RUKSHAN KULATUNGA
Rukshan Kulatunga
23-Mar-20
JULIE ROCCO Julie Rocco 23-Mar-20
PRATHIBA GALLE DONA
Prathiba Galle Dona
23-Mar-20
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 3
MMS-SWMS-06L3 Page 2 of 8 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
Control Responsibilities of staff for this SWMS Legislative and other references
Listed beside each safe work instruction / control measure is the person responsible for its implementation. Abbreviations for each staff member are listed below:
• Menzies Senior Management (Mgr)
• Contract Manager (CM)
• Site Supervisor (SS)
• Cleaner (Cr)
Work, Health and Safety Act (2011) – NSW, ACT, QLD & NT ONLY Work, Health and Safety Act (2012) – SA & TAS ONLY Occupational Health and Safety Act (2004) – VIC ONLY Occupational Safety and Health Act (1984) – WA ONLY Work Health and Safety Regulation (2011) – QLD, TAS & SA ONLY Occupational Health and Safety Regulations (2017) – VIC ONLY Occupational Health and Safety Regulation (1996) – WA ONLY Work Health and Safety Regulation (2017) – NSW, NT, ONLY Work Health and Safety Regulation (2011) – ACT ONLY National Code of Practice for How to Manage Work, Health and Safety Risks (2011) SWA National Code of Practice for Hazardous Manual Task (2016) SWA National Code of Practice for Managing Risks of Hazardous Chemicals in the workplace (2012) SWA National Code of Practice for Labelling of Work Place Hazardous Chemicals (2015) SWA Slips, Trips and Falls Fact Sheet (2012)
Licences, Certification or Training PPE symbols used in this SWMS Cleaning Tools, Equipment & Consumables Pre Start Inspection / Checks Work Permit?
Menzies:
− Company induction.
− Chemical safety training.
− Back care training.
− Infection control training.
− Client site specific induction.
Client:
− Contractor induction.
− Site specific induction.
Enclosed, non-slip shoes.
Protective Gloves Safety Glasses
Face mask Protective clothing Hi-vis vest
The task specific PPE requirements are listed under each job step. Please also observe site specific PPE Requirements.
− Yellow bucket, yellow micro fibre cloth, yellow mops (flat, string) long handle dust pan & broom, vacuum (wet & dry, fitted with HEPA filter), scissor trolley.
− APPROVED chemicals (also dependent on client authorisation): Neutral detergent, bleach, sanitiser, vinegar, absorbent granules, measuring cup, , chux, pump-up pressure spray bottle.
− CLEANING IN PROGRESS floor sign.
− SUPPLIES: Paper towel, absorbent wipe, sharps kit, biohazard bags.
− Note: all applicable tools/equipment (i.e. Buckets, mops, cleaning cloths) must be colour coded yellow and after use should be placed in a yellow bag (which can be laundered at specialised laundry facilities, washed at a high temperature).
− Tools & equipment are CLEAN.
− Tools & equipment are DEFECT FREE.
− ELECTRICAL equipment has been TESTED & TAGGED less than 6 months ago.
− CHEMICAL containers are clearly LABELLED and securely capped.
− Multiple warning SIGNS are available.
− Personal Protective Equipment (PPE)
− Residual Current Device (RCD) tested. Any items that DO NOT pass inspection
MUST be removed from service, TAGGED OUT, and reported to your Manager.
Any equipment that has a lockout (key) or immobilisation switch should be left in a
safe state with the key removed (or otherwise immobilised) as per the
manufacturer’s instructions and never left in a condition where it could be operated
by an unauthorised person.
Nil
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 3
MMS-SWMS-06L3 Page 3 of 8 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
Job Steps / Tasks Potential Hazards Inherent
Risk Safe Work Instructions / Controls Measures
By Who
Residual Risk
1 Arranging access to the client site, specific areas to be cleaned, and amenities. PPE for this job step:
− Moving vehicles or mobile plant
− Social Isolation
− Assault
− Seasonal heat, cold, rain, snow or wind
− Poor or defective lighting
− Slip and trips hazards
− Inadequate wash and drinking facilities
D3 Medium
1.1 All workers to complete site-specific inductions and workplace orientation prior to commencing work for the first time on site.
All B2
Low
1.2 Follow client site specific procedures and safety rules including any traffic management arrangements in place. If required, wear a hi-vis vest to be more visible to operators of vehicles or plant.
All
1.3 Park vehicles and use well-lit walkways when on the premises. All
1.4 Do not confront potential trespassers or hostile people, find a safe place, lock the doors & windows, and report to security or police.
All
1.5 Maintain social distancing protocols when entering areas where others are or may be present – i.e. Ensure you are keeping a distance of 1.5 metres between yourself and others.
All
1.6 Upon entry to site, fit protective PPE (including appropriate shoes and gloves).
All
1.7 Report safety issues such as hazards immediately to your manager and record concerns (e.g. Building maintenance issues) to your supervisor, ensuring that it is also recorded in the site Communications Book.
All
1.8 Keep cleaning tools, equipment and consumables in designated storerooms on the client site.
All
2 Transport & storage of cleaning equipment, tools and consumables required for performing work. PPE for this job step:
− Manual handling
− Weather conditions
− Slip and trip hazards
− Poor or defective lighting
− Hazardous chemicals
− Fire
D3 Medium
2.1 Use trollies to cart your cleaning equipment on sealed surfaces around the work site.
SS, Clr B3 Low
2.2 Do not expose electrical equipment to moisture or wet weather. SS, Clr
2.3 Avoid working in inclement weather, ensure that your footwear has an appropriate level of grip for the surface you are working on and keep a clear view of your path of travel as you move to avoid trips and falls.
SS, Clr
2.4 Use ramps and lifts to move between building levels. SS, Clr
2.5 Store cleaning supplies in functional locations on the client site to minimise the need for carry items up & down stairs.
SS, Clr
2.6 Always store & handle chemicals as directed on the label. SS, Clr
2.7 If applicable, team lift any heavy items such as carpet cleaning equipment.
SS, Clr
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 3
MMS-SWMS-06L3 Page 4 of 8 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
Job Steps / Tasks Potential Hazards Inherent
Risk Safe Work Instructions / Controls Measures
By Who
Residual Risk
3 Erect warning signs & barricades, and assess the work area for soiling and potential hazards before commencing cleaning. PPE for this job step:
− Assault
− Sharps and infections substances
− Electricity
− Slips and trips hazards
− Hazardous chemicals
D3 Medium
3.1 Ensure sufficient warnings sign are on display i.e. one for each pedestrian entry point to the work area – either end of a corridor, at top and bottom of a stair well or escalator, goods lift etc.
SS, Clr B3
Low
3.2 Ensure sufficient warnings sign are on display i.e. one for each pedestrian entry point to the work area – either end of a corridor, at top and bottom of a stair well or escalator, goods lift etc.
SS, Clr
3.3 Immediately flush eyes or mouth clean if there is any exposure to chemicals or debris. If you are injured by sharps or a suspected infection substance or it enters your blood stream, seek immediate medical care.
SS, Clr
3.4 Report any building maintenance issues to your supervisor, ensuring that it is also recorded in the communications book. SS, Clr
4 Cleaning a facility that has been exposed to a positive COVID-19 incident. PPE for this job step:
− Sharps and infections substances
− Hazardous chemicals
− Hazardous manual tasks
− Cross Contamination
− Slips and trip hazards
− Hazardous substances
− Resource Depletion (water)
D4 High
4.1 Speak to Facility Manager to confirm overall health of facility, nature of the infection, cleaning plan, and infection control procedures to be followed i.e. facility lock down, waste management.
SS, Clr B3
Low
4.2 Fit protective shoe covers, gloves, safety glasses, face mask, safety / hi-vis vest all to be worn when making assessment of the work area. Fit protective coveralls prior to commencing cleaning procedures.
SS, Clr
4.3 Prior to commencement, it must be noted that all materials utilized during each area of a clean need to be discarded into contamination waste bags. Cleaning to be undertaken section by section. To be used: wipes, Chux, cleaning cloths, gloves, mop heads. PPE, chemical bottles and yellow mop and all are to be safely discarded following use. Within infected areas, all food and paperwork to be disposed of. All surfaces where human contact is made and or possibility of contact made to be washed first with detergent, followed by disinfectant.
SS, Clr
4.4 A terminal physical clean will commence. As applicable, use of bleach shall occur after cleaning with a neutral detergent. Allow at least 2 minutes to pass before wiping down. Clean with detergent followed by disinfection with a TGA-listed hospital grade disinfectant with antiviral activity or a chlorine-based product such as sodium hypochlorite.
SS, Clr
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 3
MMS-SWMS-06L3 Page 5 of 8 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
Job Steps / Tasks Potential Hazards Inherent
Risk Safe Work Instructions / Controls Measures
By Who
Residual Risk
− 4.5 All hard surfaces are to be sprayed and wiped with hospital grade disinfectant and or bleach. All soft surfaces including carpets are to be sprayed with hospital grade disinfectant.
SS, Clr
4.6 All IT equipment to be wiped with V-Wipes or yellow Chux, sprayed with hospital grade disinfectant solutions (atomised into the air and on all surfaces) then allowed to react for eight minutes before being wiped down.
SS, Clr
4.7 Terminal clean to be followed by a 2-in-1 clean – a physical clean using a combined detergent and TGA-listed hospital-grade disinfectant with activity against viruses (according to label/product information) or a chlorine-based product such as sodium hypochlorite, where indicated for use i.e. a combined detergent/disinfectant wipe or solution.
SS, Clr
4.8 The full clean is to cover all potentially exposed areas including but not limited to; offices, meeting rooms and reception areas, amenities (toilets, cupboards and switches etc.), locker and change rooms, kitchen areas, breakout areas, lifts, sheds, workshops, lecture rooms, drinking fountains, stairwells, etc.
SS, Clr
4.9 Following cleaning, all used cloths, materials and gloves are to be placed into a single yellow bag, remain on site and then removed from site and disposed via medical waste practices via approved waste carriers (i.e. Initial Hygiene Services (additional service)).
SS, Clr
4.10 Mop buckets are to be cleaned with bleach and mop heads left soaking in the bucket (in bleach) during the clean, then discarded as above.
SS, Clr
4.11 Change and bag all disposable materials which could be soiled or contaminated.
SS, Clr
4.12 Remove PPE and perform hand hygiene. Hand hygiene procedures must be strictly adhered to.
SS, Clr
4.13 Clean all cleaning equipment and return it to the cleaners’ room or storage area, discard any waste.
SS, Clr
4.14 Infectious solids are to be biohazard bagged and destroyed of as directed by the Site or Facility Manager.
SS, Clr
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 3
MMS-SWMS-06L3 Page 6 of 8 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
Job Steps / Tasks Potential Hazards Inherent
Risk Safe Work Instructions / Controls Measures
By Who
Residual Risk
5 Hand Hygiene PPE for this job step:
− Germs, microbes and infections material.
− Cross contamination
C2 Low
5.1 Always take time for hand hygiene to prevent the spread of illness and infection.
All B2
Low
5.2 Wash your hands thoroughly every time: - After going to the bathroom. - Before eating and after eating. - Before fitting and after removing your gloves. - Every time you use sanitiser to disinfect an area. - Before you enter a new are to clean and sanitise. - When you have finished work.
All
HOUSEKEEPING & EQUIPMENT CARE
Buckets - Rinsed out and waste water must only be emptied into the designated drain. Wipe buckets and rinse them with hot water to clean and remove soil. Store upside down on drain or sink in your cleaners’ room.
Spray bottles - Wipe spray bottles with a cloth and detergent to remove soil marks, and then rinse with cold water. Change cleaning solutions daily. Do NOT use old cleaning solutions, they may contain harmful bacteria.
Scourers and scrubbing brushes - Wash scourers and scrubbing brushes in detergent and hot water, then place them in a position where they can dry evenly.
Rubbish trolleys – Clean out trolleys and place neatly in storage area ready for next use.
Floor Pads - Wash pads in detergent and hot water, rinse pads then place them in a position where they can dry evenly.
Mops - Wash the mop head in hot water and rinse. Some mop heads may also be laundered in a washing machine (launder mops). Hang mop to dry. Do not leave mops in buckets. Note: In Health & Aged Care facilities mops are laundered after use.
Dust Mops - Use the vacuum cleaner to clean your dust mop.
Floor Scrubbers –To be emptied at the end of each shift.
Dress the area – Return all items moved in the cleaning process back to their original positions.
EMERGENCY PREPAREDNESS AND RESPONSE: STATE EMERGENCY SERVICES – Call 000 (landline) Call 112 (mobile phones)
All workers must complete a site specific Inductions and fully understand the arrangement for responding to foreseeable emergency situations, specifically covering:
✓ How to raise the alarm, where to obtain an emergency contacts list, how to notify the emergency services from land lines and mobile phones. ✓ Know communication black spots ✓ Identities of the emergency response personnel (Wardens, First Aid), locations of first aid rooms, first aid supplies, WIP phones, fire-fighting and spill response equipment. ✓ Site specific evacuation plan, evacuation routes & assemble areas, evacuation alarms & signals, and re-entry procedures. ✓ Location of our chemical register and safety data sheets.
ELECTRIC SHOCK:
1) If you suspect you have received an ELECTRIC SHOCK, stop work immediately. Turn off the power to the machine at the power point. 2) CALL AN AMBULANCE OR PROCEED DIRECTLY TO YOUR NEAREST EMERGENCY DEPARTMENT IF CLOSE BY. 3) Notify your team leader and manager by phone on route to the hospital.
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 3
MMS-SWMS-06L3 Page 7 of 8 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
NEEDLE STICK:
1) If you suspect you have received a NEEDLE STICK INJURY, stop work immediately. Wash the affected area with warm soapy water, dry and circle with a pen. 2) If the offending needle stick can be easily identified, place into an empty sharps container using you sharps kit. 3) PROCEED DIRECTLY TO YOUR NEAREST EMERGENCY DEPARTMENT. Notify your team leader and manager by phone on route to the hospital.
CHEMICAL SPLASH:
1) If you have been had CHEMICAL SPLASHED IN EYES, stop work immediately. Flush eyes with an emergency eye wash kit, saline or running water for at least 15 minutes. 2) CALL AN AMBULANCE OR PROCEED DIRECTLY TO YOUR NEAREST EMERGENCY DEPARTMENT IF CLOSE BY, should an emergency response be warranted. 3) Notify your team leader and manager by phone as soon as practicable.
ASBESTOS: 1) If you suspect asbestos has been disturbed or removed during building maintenance work, stop work, report the hazard following local emergency procedures. 2) If you find asbestos containing material at a facility i.e. Vermiculite (popcorn ceiling) that has fallen onto the floor, stop work, report the hazard following local
emergency procedures.
FIRE: 1) If you notice smoke or a fire, remember RESCUE any people in danger. Raise the ALARM by phoning 000. CLOSE doors & windows. EXTINGUISH the fire if safe to do so. 2) If your vacuum catches fire EXTINGUISH with a Dry Chemical extinguisher by PULLING the pin, AIM at the fire, PRESS the trigger, SWEEP the base of the fire. 3) ALWAYS follow the instructions of your FIRE WARDEN, Prepare to EVACUATE, Leave the LIGHTS ON, and proceed to the ASSEMBLY area, and NOTIFY YOUR MANAGER.
SERVICE STANDARDS:
Be honest - With the client, the public, fellow staff and management
Be polite at all times – Being polite will improve your health and relationships at work.
Be on time - Our clients depend you starting work on time and finishing on time.
Dress right - It is important that you always look clean, tidy and in uniform.
Quality service – Take pride in your work and always meet or exceed expectations.
Report problems – Property maintenance or damage issues, defective or missing equipment, and injuries immediately.
Security is important - Always follow site access and security procedures
Confidentiality - Any client information that you see or hear must be kept to yourself
If you are sick – Report to your supervisor well before you should start work.
Respect everyone – Treat your co-workers, our client, and the public with respect.
Work safely - Always work in a way that keep you and everyone safe & healthy.
Be prepared for emergencies – Familiarise yourself with the facilities emergency procedures, alarms & assembly points
SAFE WORK METHOD STATEMENT – Infection Control: Cleaning Response - Level 3
MMS-SWMS-06L3 Page 8 of 8 Version: 01 Issue Date: 24 March 2020 Uncontrolled document when printed.
Ready to Use ProductsCommercially Available Product Name Company/Distributor EPA REG No.Accel Tb Virox Technologies, Inc. 74559-1Advantage Wechem, Inc. 1839-83-34370AERO TB FRESH AERO CHEMICAL CO 1839-83-13103Af Ultra Acid Free Total Bathroom Cleaner Ultra Chem 1839-83-57839All Purpose Virex Diversey, Inc. 1839-83-70627Aviation RTU Cleaner Zep 6836-152-1270 Avistat-D RTU Spray Disinfectant Cleaner National Chemical Laboratories, Inc. 1839-83-2296Bioesque Solutions Botanical Disinfectant Solution 12/1 qt Bioesque Solutions/Natureal, LLC 87742-1-92595
Bioesque Solutions Botanical Disinfectant Solution 4/1 gal Bioesque Solutions/Natureal, LLC 87742-1-92595
Bioesque Solutions Botanical Disinfectant Solution 5 gal Bioesque Solutions/Natureal, LLC 87742-1-92595
Bioesque Solutions Botanical Disinfectant Solution 55 gal Bioesque Solutions/Natureal, LLC 87742-1-92595BLEACH DISINFECTANT CLEANER Ecolab Inc 1677-235Bright Solutions Lemon Zip Disinfectant RTU Bright Solutions 1839-83-75473Bright Solutions RTU Bathroom Cleaner Non-Acid Bowl and Restroom Disinfectant Bright Solutions 1839-83-75473BS & H NATIONAL AMERICAN SALES CORP. 1839-83-50718Byotrol Bathroom Disinfectant Cleaner Byotrol, Inc. 83614-1Byotrol Disinfectant Cleaner Byotrol, Inc. 83614-1CaviCide Bleach Metrex 46781-15CaviCide1 Metrex 46781-12Clear Gear Sports Spray On Track Enterprises, Inc d/b/a Clear Gear 6836-152-89301Clorox 4 In One Disinfecting Spray Clorox Professional Products Company 67619-29Clorox Clean Up Cleaner + Bleach The Clorox Company 5813-21Clorox Commercial Solutions® Clorox® 4-in-One Disinfectant & Sanitizer Clorox Professional Products Company 67619-29Clorox Commercial Solutions® Clorox® Disinfecting Bathroom Cleaner Clorox Professional Products Company 5813-40-67619Clorox Commercial Solutions® Clorox® Disinfecting Biostain & Odor Remover Clorox Professional Products Company 67619-33Clorox Commercial Solutions® Clorox® Disinfecting Spray Clorox Professional Products Company 67619-21Clorox Commercial Solutions® Hydrogen Peroxide Cleaner Disinfectant Clorox Professional Products Company 67619-24Clorox Commercial Solutions® Tilex Soap Scum Remover Clorox Professional Products Company 5813-40-67619Clorox Commercial Solutions® Toilet Bowl Cleaner with Bleach1 Clorox Professional Products Company 67619-16Clorox Commericial Solutions® Clorox® Clean-Up Disinfectant Cleaner with Bleach1 Clorox Professional Products Company 67619-17Clorox Disinfecting Bathroom Cleaner The Clorox Company 5813-40Clorox Healthcare® Bleach Germicidal Cleaner Spray Clorox Professional Products Company 56392-7Clorox Healthcare® Fuzion® Cleaner Disinfectant Clorox Professional Products Company 67619-30Clorox Healthcare® Hydrogen Peroxide Cleaner Disinfectant Clorox Professional Products Company 67619-24Clorox Multi Surface Cleaner + Bleach The Clorox Company 5813-105Clorox Pet Solutions Advanced Formula Disinfecting Stain & Odor Remover The Clorox Company 5813-110Clorox Scentiva Bathroom Disinfectant Foamer The Clorox Company 5813-40Clorox Scentiva Bathroom Disinfecting Foam Cleaner The Clorox Company 5813-115Clorox Toilet Bowl Cleaner Clinging Bleach Gel The Clorox Company 5813-89Clorox Toilet Bowl Cleaner with Bleach The Clorox Company 5813-89CloroxPro™ Clorox Total 360® Disinfecting Cleaner1 Clorox Professional Products Company 67619-38DETERGENT DISINFECTANT PUMP SPRAY Stepan Company 1839-83D-Germ TB Wechem, Inc. 1839-83-34370DIC-1 Spray Disinfectant The Deirdre Imus Environmental Health Center® 1839-220-83908Disinfectant Spray Cleaner RTU Victoria Bay Victoria Bay 1839-83-68168Don-O-Mite Edward Don & Company 6836-152-14462
Novel Coronavirus (COVID-19)—Fighting Productsi
The American Chemistry Council's (ACC) Center for Biocide Chemistries (CBC) has compiled a list of products that have been pre-approved by the U.S. Environmental Protection Agency (EPA) for use against emerging enveloped viral pathogens and can be used during the 2019 novel coronavirus (COVID-19) outbreak. This product list is not exhaustive but can be used by business owners, health professionals, and the public to identify products suitable for use during the COVID-19.
The information in this document is being provided as a public service. All efforts have been made to ensure the information is accurate, but ACC and CBC make no representations or warranties as to the completeness or accuracy of the information. ACC, CBC, and the product manufacturers listed in this document reserve the right to change, delete, or otherwise modify the information without any prior notice. Persons receiving this information must make their own determination as to a product's suitability prior to use based on the product labeling. ACC and CBC do not guarantee or warrant the standard of any product referenced or imply approval of the product to the exclusion of others that may be available. All products listed are registered for labeled uses in accordance with federal laws and regulations as of the date this document is being made available. State regulations may vary. In no event will ACC or CBC be responsible for damages of any nature whatsoever resulting from the use of or reliance upon products to which the information refers.
Note: The CBC cannot make a determination of the effectiveness of a product in fighting pathogens like COVID-19. For questions related to the effectiveness of any product not listed below, please contact the manufacturer directly.
For use of the product, please contact the company/distributor to confirm use directions, or consult the EPA approved label at https://www.epa.gov/pesticide-labels/pesticide-product-label-system-ppls-more-information.
Dutch®Plus Ready-To-Use Disinfectant Spray Franklin Cleaning Technology 1839-83-1124Fight Bac RTU Betco Corporation 1839-83-4170Foster First Defense HB Fuller Construction Products Inc. 6836-152-63836GERM BANDIT TB ENVIROCHEMICAL INC 1839-83-66061Germi-Kleen Non-Acid Bowl & Bathroom Disinfectant National Chemical Laboratories, Inc. 1839-83-2296HI-TIDE RTU DISINFECTANT MID-AMERICAN RESEARCH CHEMICAL CORP. 1839-83-12204INTERvention Farm Animal Care Disinfectant Cleaner & Deodorizer Ready to Use Virox Technologies, Inc. 74559-9KLERCIDE 70/30 IPA Ecolab Inc 1677-249Lemon Disinfectant American Chemical Systems 6836-152-86408LX-0307 RTU QUAT CLEANER DISINFECTANT ABC COMPOUNDING CO., INC 1839-83-3862LYSOL BRAND BLEACH MULTI-PURPOSE CLEANERLYSOL BRAND BLEACH MOLD AND MILDEW REMOVER
RB 777-83
LYSOL BRAND CLING & FRESH TOILET BOWL CLEANER RB 777-70LYSOL BRAND POWER PLUS TOILET BOWL CLEANER RB 777-132LYSOL BRAND POWER TOILET BOWL CLEANERLYSOL BRAND LIME & RUST TOILET BOWL CLEANER
RB 777-81
LYSOL® DISINEFCTANT MAX COVER MIST RB 777-127LYSOL® DISINFECTANT SPRAYPROFESSIONAL LYSOL® DISINFECTANT SPRAY
RB 777-99
MAPS- 1 RTU SynBionic Evolution, LLC. 6836-289-92677Maxim GSC Germicidal Spray Cleaner Midlab 1839-83-45745Maxim No Acid Non-Acid Bowl & Restroom Disinfectant Cleaner RB 352 Brite Midlab 1839-83-45745Medline Micro-Kill R2 Medline Industries, Inc 1839-220-37549Micro-Kill Bleach Germicidal Bleach Solution Medline Industries, Inc 37549-2Micro-Kill Bleach Germicidal Bleach Wipes Medline Industries, Inc 37549-1Miracle Disinfectant Spray and Wipe Cleaner Swish Maintenance Limited 1839-83-67205Neutron Power Tabs Neutron Industries 71847-6-42666Non-Acid Bathroom Cleaner Victoria Bay Victoria Bay 1839-83-68168One-Step Disinfectant Cleaner Schultz Supply Company 6836-152-46493Oracle 1 Share Corporation 88494-3-11547OXIVIR 1 Diversey, Inc. 70627-74OXIVIR Tb Diversey, Inc. 70627-56PERIMO RTU SURFACE DISINFECT CERTUS MEDICAL INC 1839-83-88205PEROXIDE DISINFECTANT AND GLASS CLEANER RTU Ecolab Inc/Kay Chemical Co. 1677-251PEROXIDE MULTI SURFACE CLEANER AND DISINFECTANT RTU Ecolab Inc/Kay Chemical Co. 1677-251Peroxigard Ready to Use One-Step Disinfectant Cleaner and Deodorizer for Use in Life Sciences
Virox Technologies, Inc. 74559-9
POWER-CIDAL R-T-U MID-AMERICAN RESEARCH CHEMICAL CORP. 1839-83-12204PREempt RTU Virox Technologies, Inc. 74559-1Protection that Lives on Microban 24 Hour Keeps Killing 99.9% of Bacteria for Up to 24 Hours Multipurpose Cleaner” (Microban 24 Hour Multi-Purpose Cleaner)
The Procter & Gamble Company 4091-21-3573
“Protection that Lives on Microban 24 Hour Keeps Killing 99.9% of Bacteria for Up to 24 Hours Bathroom Cleaner” (Microban 24 hour Bathroom Cleaner)
The Procter & Gamble Company 4091-22-3573
PURACLEEN DISINFECTANT SPRAY QBASED SOLUTIONS, INC. 1839-83-83894PURELL Food Processing Surface Sanitizer GOJO Industries, Inc. 84368-1-84150PURELL Foodservice Surface Sanitizer GOJO Industries, Inc. 84368-1-84150PURELL Healthcare Surface Disinfectant GOJO Industries, Inc. 84368-1-84150PURELL Multi Surface Disinfectant GOJO Industries, Inc. 84368-1-84150PURELL Professional Surface Disinfectant GOJO Industries, Inc. 84368-1-84150Quat Plus TB Rochester Midland Corporation 1839-83-527QT-TB Hillyard Hillyard Inc./Central Sanitary Supply 1839-83-1658Quatricide TB Pharmacal Research Labs., Inc. 1839-83-8714Quick Defense Disinfectant Tabs State Industrial Products 71847-6-70799Rejuvenate Ready to Use One Step Disinfectant Cleaner For Use in Spas, Salons & Clinics
Virox Technologies, Inc. 74559-1
REScue Ready to Use One Step Disinfectant Cleaner & Deodorizer Virox Technologies, Inc. 74559-9RestorOx Virox Technologies, Inc. 74559-9RTU Disinfectant Cleaner U S Chemical 70627-2-7546Sani-24 Germicidal Spray Professional Disposables International, Inc. 42182-9-9480Sanicare TBX Buckeye International, Inc. 1839-83-559Sani-HyPerCide Germicidal Spray Professional Disposables International, Inc. 9480-14Sani-Prime Germicidal Spray Professional Disposables International, Inc. 9480-10Sani-Spritz Spray Nyco Products Company 6836-152-8370SaniZide Pro 1 Spray Safetec of America, Inc. 88494-3-67161SaniZide Pro 1 Wipes Safetec of America, Inc. 88494-4-67161SC-RTU DISINFECTANT CLEANER Stepan Company 1839-220 SC-RTU-360 DISINFECTANT Spectral Chemical Co Inc 1839-220-33466SELECT ACID FREE BROOKMEADE HARDWARE & SUPPLY COMPANY 1839-83-58336
Simple Green Clean Finish Sunshine Makers, Inc 1839-220-56782SPRITZ CARE LABS, INC 1839-83-56669
SUPER Q SELECT SPECIALTY PRODUCTS 1839-83-50735SURFACE KLEEN TB GENERAL PRODUCTS & SUPPLY INC. 1839-83-41316SUV Ultra 5 Disinfectant & Cleaner OSHA Review, Inc. 6836-366-70809TB-Cide Quat® Spartan Chemical Company, Inc. 1839-83-5741T.B. QUAT PRO CHEM, INC. 1839-83-11861TB DISINFECTANT CLEANER READY-TO-USE Ecolab Inc/Kay Chemical Co. 1839-83-1677TB Quat Gordon Food Service 70627-2-45133TB QUAT AERO CHEMICAL CO 1839-83-13103TB Quat Disinfectant Warsaw Chemical Holdings LLC 1839-83-2230Triple Quick Fresh and Clean Disinfecting Cleaner State Industrial Products 1839-83-70799Triple Quick Lavender Meadow Disinfecting Cleaner State Industrial Products 1839-83-70799VIRASEPT Ecolab Inc 1677-226Viro-Stat RTU Share Corporation 6836-152-11547Wet & Forget Indoor Mold+Mildew Disinfectant Cleaner Wet & Forget USA 6836-152-85342Xpress Detergent Disinfectant Auto-Chlor System 1839-83-6243X-Ray Apron Cleaner Disinfectant BioXco LLC / MediRedi LLC 6836-289-93240Zep Antibacterial Disinfectant & Cleaner Zep 1839-83-40849Zep Quick Clean Disinfectant Zep 1839-220-40849Zep Spirit II Zep 1839-83-1270
Dilutable ProductsCommercially Available Product Name Company/Distributor EPA REG No.
128 Disinfectant Dalco Enterprises, Inc 6836-365-87580128 E-Fecticide Multi-Clean Inc. 6836-365-544914 PLUS ANTIBACTERIAL ALL PURPOSE CLEANER Ecolab Inc 6836-349-167720 NEUTRAL DISINFECTANT CLEANER Ecolab Inc 47371-129-1677256 Century Q Multi-Clean Inc. 47371-129-54493M™ Disinfectant Cleaner RCT Concentrate 3M 6836-349-103503M™ MBS Disinfectant Cleaner Concentrate 3M 6836-361-103503M™ MBS Disinfectant Cleaner Fresh Scent Concentrate 3M 6836-361-103503M™ Neutral Quat Disinfectant Cleaner Concentrate 3M 47371-129-103503M™ Quat Disinfectant Cleaner Concentrate 3M 6836-78-10350A-456 II DISINFECTANT CLEANER Ecolab Inc 6836-78-1677Accel Concentrate Virox Technologies, Inc. 74559-4ACS Tornado 1 - One Step Disinfectant American Chemical Systems 6836-75-86408AQ+ Ultra Disinfectant Sanitizer and Deodorizer Franklin Cleaning Technology 6836-70-1124Array Non-Acid Restroom Cleaner & Disinfectant P Gordon Food Service 6836-75-45133Avert Sporicidal Disinfectant Cleaner Diversey, Inc. 70627-72BNC-15 Spartan Chemical Company 6836-348-5741BOOST 3200 Ecolab Inc 63761-8-1677BOOST 3200 CIP Ecolab Inc 63761 -8-1677BOOST SURFACE TREATMENT Ecolab Inc 63761-10-1677Brighton Professional Hepastat 256 Staples Contract & Commercial LLC 6836-78-86226Broad-Cide Plus OSCEOLA SUPPLY, INC. 6836-365-62865Buckey Sanicare Mint Quat Buckeye International, Inc. 47371-131-559Buckeye Eco Neutral Disinfectant Buckeye International, Inc. 47371-129-559Buckeye Eco One-Step Disinfectant-Deodorizer-Cleaner Buckeye International, Inc. 6836-78-559Buckeye Sanicare Lemon Quat Buckeye International, Inc. 47371-131-559Buckeye Sanicare Pine Quat Buckeye International, Inc. 47371-131-559Buckeye Sanicare Quat 128 Buckeye International, Inc. 47371-130-559Buckeye Sanicare Quat 256 Buckeye International, Inc. 47371-129-559Buckeye Sani-Q2 Buckeye International, Inc. 6836-266-559Buckeye Terminator Buckeye International, Inc. 6836-75-559Cdiff DISINFECTANT TABLETS Total Solutions 71847-6-68562CEN-KLEEN IV ARJO HUNTLEIGH, INC. D/B/A ARJOHUNTLEIGH 6836-75-45556Centraz San Sol 10 Centraz Industries, Inc. 6836-266-9194Cents-Able Disinfectant-Cleaner-Fungicide-Virucide Archer Manufacturing 6836-77-69886Classic Whirlpool Disinfectant and Cleaner Central Solutions, Inc. 6836-75-211Clean Quick Broad Range Quaternary Sanitizer The Procter & Gamble Company 6836-278-3573CLICKSAN DISINFECTANT/SANITIZER Ecolab Inc/Kay Chemical Co. 6836-305-5389Clorox Disinfecting Bleach2 The Clorox Company 5813-111Clorox Germicidal Bleach3 The Clorox Company 5813-114Clorox Performance Bleach1 The Clorox Company 5813-114CloroxPro™ Clorox® Germicidal Bleach Clorox Professional Products Company 67619-32Coastwide Professional Hepastat 256 Staples Contract & Commercial LLC 6836-78-86226CONFIDENCE PLUS 2 WALTER G LEGGE CO/MINE SAFETY APPLIANCES
COMPANY47371-130-4204
COSA OXONIA ACTIVE Ecolab Inc 1677-129Dakil S Davis Manufacturing and Packaging, Inc. 47371-129-50591Enviro Care Neutral Disinfectant Rochester Midland Corporation 47371-131-527ES364 Neutral Disinfectanat Charlotte Products Ltd. 6836-366-64900Extra Spearmint Germicidal Detergent and Deodorant U S Chemical 47371-131-7546FOOD CONTACT QUAT SANITIZER Ecolab Inc 6836-70-541Formula 17750 Wintermint Chemsafe International 47371-131-55731Formula 17822 Deo-Clean Multi Chemsafe International 47371-131-55731G-5 Sanitizer Diversey, Inc. 6836-266-70627GASCO Quaternary Sanitizer GASCO INDUSTRIAL Corp. 6836-266-81974Germ-A-Cide 64 Detco Industries, Inc. 47371-131-58111Germicidal Cleaner and Disinfectant Gordon Food Service 47371-131-45133INTERvention Farm Animal Care Disinfectant Cleaner & Deodorizer Virox Technologies, Inc. 74559-4KAY SURFACE SANITIZER Ecolab Inc/Kay Chemical Co. 6836-70-5389KAYQUAT II Ecolab Inc/Kay Chemical Co. 6836-266-5389Lemon All 1 American Formula 47371-131-72114Lemon Cleaner U S Chemical 47371-131-7546LYSOL BRAND CLEAN & FRESH MULTI-SURFACE CLEANER RB 777-89Medline Micro-Kill NQ5 Medline Industries, Inc 6836-364-37549Micronex Zep 47371-129-1270 Mint Disinfectant Plus Gurtler Industries, Inc. 6836-75-47567
MixMate Germcidal Cleaner U S Chemical 47371-131-7546MixMate Microtech Non-Acid Restroom Cleaner & Disinfectant U S Chemical 6836-75-7546MixMate Non-Acid Restroom Cleaner & Disinfectant U S Chemical 6836-75-7546MULTI-PURPOSE NEUTRAL PH GERMICIDAL DETERGENT Ecolab Inc 47371-131-1677multi-quat mega-1 Intercon Chemical Company 6836-77-48211NEUTRAL DISINFECTANT CLEANER Ecolab Inc 47371-129-1677Neutral Disinfectant Cleaner Gordon Food Service 47371-131-45133Neutra-Tec 64 Surtec, Inc. 47371-131-40714OASIS 499 HBV DISINFECTANT Ecolab Inc 6836-78-1677OPI SpaComplete OPI Products, Inc. 6836-77-70397OXONIA ACTIVE Ecolab Inc 1677-129OXYCIDE DAILY DISINFECTANT CLEANER Ecolab Inc 1677-237OXY-TEAM™ DISINFECTANT CLEAENER Diversey, Inc. 70627-58PC-30F M-KYL 128 FOAMER Pioneer Chemical Co. 6836-136-151Performex Brulin & Co., Inc. 6836-364-106PEROXIDE MULTI SURFACE CLEANER AND DISINFECTANT Ecolab Inc/Kay Chemical Co. 1677-238Peroxigard Concentrate One-Step Disinfectant Cleaner and Deodorizer for Use in Life Sciences
Virox Technologies, Inc. 74559-4
pH7Q Betco Corporation 47371-131-4170Pillage Disinfectant Tablets Share Corporation 71847-6-11547Pine Cleaner Disinfectant U S Chemical 47371-131-7546Pine Quat Betco Corporation 47371-192-4170PREempt Concentrate Virox Technologies, Inc. 74559-4PROFESSIONAL LYSOL® HEAVY DUTY BATHROOM CLEANER CONCENTRATE RB 675-54PUR:ONE EarthSafe Chemical Alterantives, LLC 71847-7-91524PURTABS EarthSafe Chemical Alterantives, LLC 71847-6-91524Q.T. 3 Hillyard Industries, Inc 6836-349-1658QT-3 Hillyard Hillyard Inc./Central Sanitary Supply 6836-349-1658Q.T.Plus Hillyard Industries, Inc 6836-77-1658QT-Plus Hillyard Hillyard Inc./Central Sanitary Supply 6836-77-1658Q-128® One-Step Germicidal Detergent And Deodorant Franklin Cleaning Technology 47371-130-1124Quat Stat 5 Betco Corporation 6836-361-4170QUATERNARY DISINFECTANT CLEANER Ecolab Inc 6836-78-1677Quaternary Disinfectant Cleaner SC Johnson Professional 6836-78-89900Quato 78 Plus Germicidal Detergent & Deoderant Swish Maintenance Limited 47371-130-67205Rejuvenate Concentrate One Step Disinfectant Cleaner For Use in Spas, Salons & Clinics
Virox Technologies, Inc. 74559-4
REScue Concentrate One Step Disinfectant Cleaner & Deodorizer Virox Technologies, Inc. 74559-4SANI QUAD FOOD SERVICE SANITIZER Ecolab Inc/Kay Chemical Co. 6836-70-1677Sanifect Plus 1 U S Chemical 47371-131-7546Sanifect Plus 2 Fresh N Clean U S Chemical 47371-131-7546SANITIZER / COMMERCIAL SANITIZER Ecolab Inc 6836-302-1677Simple Green d Pro 5 Sunshine Makers, Inc. 6836-140-56782Stepan Spray Disinfectant Concentrate Stepan Company 1839-248SUPER 60 PYM 64 FOAMER Pioneer Chemical Co. 47371-131-151SUPER SAN FOOD SERVICE SANITIZER Ecolab Inc/Kay Chemical Co. 6836-305-1677Symplicity Sanibet Multi-Range Sanitizer Betco Corporation 6836-266-4170Synergex Ecolab Inc 1677-250TEC-QUAT 128 Getinge USA Sales, LLC 6836-77-10648Triforce Betco Corporation 6836-349-4170TRIPLE PLAY Ecolab Inc/Kay Chemical Co. 47371-131-541Triple Two Health Technology Professional Products, Inc 6836-75-69146Triton Zep 6836-78-1270 Trumix® DC2 Q-128® One-Step Germicidal Detergent And Deodorant Franklin Cleaning Technology 47371-130-1124Trumix® DC2 Q-256® One-Step Germicidal Detergent And Deodorant Franklin Cleaning Technology 47371-129-1124TruShot Disinfectant Cleaner For Hospitals SC Johnson Professional 6836-348-89900TruShot Disinfectant Cleaner Restroom Cleaner & Disinfectant SC Johnson Professional 6836-348-89900United 255 DISINFECT PLUS UNITED LABORATORIES INC 47371-131-9250Vanquish Total Solutions 6836-140-68562Virex Plus Diversey, Inc. 6836-349-70627VIREX™ II / 256 Diversey, Inc. 70627-24Viro-Stat Share Corporation 6836-140-11547Whizzer Mueller Sports Medicine 6836-77-10118Wide Range II Non-Acid Disinfectant Washroom Cleaner Concentrate Diversey, Inc. 6836-75-70627
Wipe productsCommercially Available Product Name Company/Distributor EPA REG No.
Accel Tb Wipes Virox Technologies, Inc. 74559-3BROAD SPECTRUM GERMICIDAL DISINFECTANT HEALTH CARE WIPES Kandel & Son Inc 6836-340-40976Buckeye Sanicare Disinfecting Wipes Buckeye International, Inc. 6836-313-559CaviWipes Bleach Metrex 46781-14CaviWipes1 Metrex 46781-13CLAIRE BROAD SPECTRUM GERMICIDAL & DISINFECTANT WIPE Claire Manufacturing Company 6836-340-706Clorox Commercial Solutions® Clorox® Disinfecting Wipes Clorox Professional Products Company 67619-31Clorox Commerical Solutions® Hydrogen Peroxide Cleaner Disinfectant Wipes Clorox Professional Products Company 67619-25Clorox Disinfecting Wipes The Clorox Company 5813-79Clorox Healthcare® Bleach Germicidal Wipes Clorox Professional Products Company 67619-12Clorox Healthcare® Hydrogen Peroxide Cleaner Disinfectant Wipes Clorox Professional Products Company 67619-25Clorox Healthcare® VersaSure® Wipes Clorox Professional Products Company 67619-37Dispatch Clorox Healthcare 56392-8Fabuloso Complete Disinfecting Wipes Colgate-Palmolive Company 6836-336-4582Handyclean™ Steridol Wipes Diamond Wipes International, Inc. 6836-340-74058I7 DISINFECTANT WIPES Ecolab Inc/Kay Chemical Co. 6836-340-1677INTERvention Farm Animal Care Disinfectant Cleaner & Deodorizer Ready to Use Wipes Virox Technologies, Inc. 74559-10LCP BROAD SPECTRUM GERMICIDAL & DISINFECTANT WIPES LOR Cleaner Products 6836-340-88324Monk Disinfectant Wipes Dreumex USA, Inc. 6836-313-91910MULTI PURPOSE DISINFECTING WIPES Ecolab Inc 6836-340-1677NASSCO PRO SERIES 88 BROAD SPECTRUM GERMICIDAL & DISINFECTANT WIPES NASSCO Inc 6836-340-18166NCLwipes Disinfectant Wipes Lemon Fresh National Chemical Laboratories, Inc. 6836-340-2296NCLwipes Disinfectant Wipes Waterfall Fresh National Chemical Laboratories, Inc. 6836-340-2296Oxivir 1 Wipes Diversey, Inc. 70627-77OXIVIR™ WIPES Diversey, Inc. 70627-60Pathos II Disinfectant Wipes Share Corporation 6836-340-11547Peroxigard Wipes One-Step Disinfectant Cleaner and Deodorizer for Use in Life Sciences Virox Technologies, Inc. 74559-10PREempt Wipes Virox Technologies, Inc. 74559-3PURELL Foodservice Surface Sanitizing Wipes GOJO Industries, Inc. 84150-1PURELL Professional Surface Disinfectant Wipes GOJO Industries, Inc. 85150-1Rejuvenate Ready To Use Wipes One Step Disinfectant Cleaner for Use in Spas, Salons & Clinics Virox Technologies, Inc. 74559-3REScue Wipes One Step Disinfectant Cleaner & Deodorizer Virox Technologies, Inc. 74559-10Sani-Cloth Prime Germicidal Disposable Wipe Professional Disposables International,
Inc. 9480-12
SCRUBS® MEDAPHENE® Plus Disinfecting Wipes ITW Pro Brands 6836-340-11694SONO Disinfecting Wipes Advanced Ultrasound Solutions, Inc. 6836- 340-89018SONO Ultrasound Wipes Advanced Ultrasound Solutions, Inc. 6836- 340-89018Spec4 Disinfectant Wipes Total Solutions 6836-340-68562SSS TRIPLE S DISINFECTANT WIPES Triple S 6836-340-12120Touch Point Plus Disinfectant Wipes Innocore Sales & Marketing 6836-340-92977Wipes Plus Disinfecting Wipes 1 Progressive Products, LLC. 6836-340-75399
As a public service, CBC is maintaining this list of antimicrobials that have proven to be effective against stronger pathogens, such as norovirus or ebola. By publishing and maintaining this open list, CBC relieves federal, state, and local health officials’ resources in order to focus on other aspects of the important effort to limit spread of this new disease. Listing is voluntary and compliance with EPA’s “emerging viral pathogen” guidance for antimicrobial products is verified by CBC. CBC will be working with federal and state officials to disseminate the list and make it accessible to all those who need to be in the know.
i To include a product on CBC’s list of Coronavirus-Fighting Products, registrants of the products should please contact Ms. Komal K. Jain at komal_jain@americanchemistry.com. Please also refer to CBC's Frequently Asked Questions guidance at https://biocides.americanchemistry.com/CBCs-List-of-COVID-19-Fighting-Products-FAQs.html
Updated 3/12/2020
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