melanie hall manager melanie.hall@rotherhamhealthwatch.uk
Post on 22-Feb-2016
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Melanie Hall Manager
Melanie.hall@rotherhamhealthwatch.org.uk
What is Healthwatch?
We make sure that the overall views and experiences of people who use health and social care services are • heard and • taken seriously at a local and national level.
Aim
• Healthwatch Rotherham is here to voice Rotherham’s communities views and feedback on Health and social care
• Influence change at a high level of decision making about your services
• Help to direct money, resources and services to where they are needed
• Acknowledge the services that work well (from the perspective of the residents of Rotherham)
How can we be heard?
• We are part of The Health and wellbeing board where local decisions about the health and social care priorities are made
• Working with Care Quality Commission, who look at the quality of services and inspect health and social care services
• Reporting to and working with Healthwatch England.
Independent Complaints Advocacy Service
• Advocacy• Trends• Work with NHS providers • Work with other advocates
How we collect views
• Shop/office Mon- Fri 9.30 -4.30 Sat 10-2• Events• Focus groups• Meeting groups • Email• Joining local networks
How we decide what to look at
• Public views• Health and Wellbeing Board priorities • CCG priorities• Scrutiny • Healthwatch England
We shall work to a work plan agreed by the Healthwatch Rotherham Board
How to get involved
Sign up as a member• Bronze• Silver• Gold • Platinum
• Email info@healthwatchrotherham.org.uk • Shop: 33 High Street Rotherham Centre (next to Low Corn
Rhymer)
• Phone 01709 717130
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