meetxo_corpcapabilities_2015
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Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 2
CHALLENGESLean IT Staff
Tight IT BudgetLimited Expertise
Network Complexity
MARKET TRENDS
VirtualizationCloud Computing
MobilityBig Data
Unified Comms
RISKS & EXPOSURECompliance | Security | Business Continuity
Source: Gartner, Agenda for IT Strategies for Midsize Businesses, June 25, 2012
BUSINESS GOALS
Higher RevenuesBetter Profits
Customer SatisfactionOperational EfficiencyIncreased Productivity
Helping Solve Today’s Business ChallengesSolutions that Meet Key IP Communications, Network and IT Services Needs
Our SolutionsIntelligent WAN | Unified Communications | Managed Networks
On Demand IT Infrastructure | Business Continuity
CIOCMOCFO
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 3
Why We’re Different
The Solutions You Want.We provide the key IP communications, managed network and IT infrastructure solutions your business needs to accelerate performance, control costs and simplify operations.
Delivering Value through a Superior Customer Experience
The Performance You Expect.We’ve built one of the most advanced networks with the performance, reliability and scalability your business requires – that is in the places you need us to be.
The Support You Need.With XO you’re not just buying cutting edge technology; you’re getting the people behind it. We provide a dedicated account team, expert solutions engineers, and online tools to ensure a consistent and superior customer experience.
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 4
Robust Services Portfolio
Internet connectivity and intelligent networks.
Voice, collaboration and communications.
Cloud computing, hosting and IT services.
Faster application and network performance.
Network security and data protection.
With Simple Pricing to Meet Key Communications, Networking & IT Services Needs
Internet Access
Ethernet Services
MPLS IP-VPN
VPLS
Private Line
Wavelength
Fixed Wireless Access
IP Flex
IP Flex with VPN
SIP Trunking
Enterprise SIP
Hosted PBX
Web/Audio Conferencing
Contact Center / IVR
Enterprise Cloud
Cloud Drive
Cloud Vault
Backup
Colocation
Web Hosting
Hosted Exchange
Applications Performance Management
Content Delivery Networks
Hosted Security
Managed Security
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 5
The XO NetworkSuperior Performance, Reach and Reliability
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 6
The XO Network
Extensive Coverage• 85 major metropolitan markets
across United States• Global service delivery to 50+
countries on 5 continents• 4,100 on-net buildings• Ethernet access to hundreds of
thousands business locations
Robust Assets• 100 Gbps Coast-to-Coast• Tier 1 IP network• Built using advanced IP and optical
technology from Ciena, Cisco, Infinera and Juniper Networks
• 20,000 route mile inter-city miles• 1 million metro fiber miles• 50+ colocation facilities• Fixed wireless spectrum in 80 major
metropolitan markets
One of the Industry’s Largest and Most Advanced IP Networks
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 7
Customer ExperienceBecause Service Matters Most
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 8
Providing a Total Customer Experience
Designated Points of Contact
Consistent Customer Experience
Smooth Implementation for Every XO Service
24x7 Customer Care Representatives
Customer Portal and Online Tools to Manage Your Account and Services Easily
A Dedicated Team of Professionals and Resources from End-to-End
XO BusinessCenter
SolutionsEngineer
Account Executive
ProjectManager
Client ServicesManager
CustomerCare
ServiceDelivery
Billing & AuditManager
CUSTOMER
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 9
XO Customer Portals
Easy Account Management & Billing• Single sign-on for all services• View, download and analyze bills and call detail reports• Pay bills online via credit card or debit from your bank account• Set up Autopay so bill payments are deducted each month• Change billing address online• Sign up for paperless billing and email payment reminders• Designate four account access levels (including Master
Administrator)
Mobile Access• Create repair tickets, view ticket status, and make ticket
updates from any web-enabled mobile device
24/7 Customer Care• Initiate trouble tickets online 24/7• Email requests or issues directly to a Customer Care agent• Review current trouble ticket status or get notified by email• Sign up to receive network outage and proactive maintenance
notifications
Online Service Management• Configure features for your VoIP services
Network Visibility & Statistics• Monitor performance on each Internet access circuit
Online Tools to Manage Your Account Anytime, Anywhere
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 10
Committed to a Superior Customer Experience
The Solutions You Want.Comprehensive IP communications, managed network and IT solutions.
The Support You Need.Our employees are passionate about providing the best customer experience.
The Performance You Expect.Our network has the proven performance, reliability and reach to support the needs of the most demanding businesses.
Because It Matters Most
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 11
About XO Communications
• Leading nationwide provider of data and IP services
• Comprehensive portfolio of IP communications, managed network and IT services
• Headquartered in Herndon, VA• More than 3,000 employees• Annual revenues of more than $1.5B
• Focus on business, large enterprise and wholesale customers
• Customers include more than 50% of the Fortune 500
• Leading brands across major industries• Major cable, content, mobile wireless and
domestic/global telecommunications companies
Large Enterprise Mid-Market Wholesale
Our Customers
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 12
A Recognized Data & IP Services LeaderBy Top Analyst and Research Firms
Leading Competitive Services Provider (Gartner)• Gartner gave XO the 3rd highest Overall Use rating in its ability to support the needs of large and
midsize enterprises in its Critical Capabilities for U.S. Telecom Services (March 2013) report.• The Gartner report said, “Midsize and distributed enterprises should strongly consider XO for voice
and data, while large enterprises should focus on XO offerings for dedicated Internet, SIP trunking and wavelength services.”
#1 Business VoIP & SIP Trunking Provider• Leading provider in terms of number of end users, with more than 1.5 million business VoIP end users.
Recognized by Frost & Sullivan and Infonetics as among the leading VoIP and SIP trunking providers (Infonetics North American Business VoIP Service Leadership Scorecard, 2013).
Among Top U.S Business Internet Service Providers• Ranked by Renesys as having #3 largest IP network in U.S. and #12 globally.• Recognized by Frost & Sullivan in 2011 as having the fastest growth rate for business Dedicated
Internet Access services (2011 North American Competitive Strategy Leadership Award for Retail DIA Services) and ranked #5 in terms of market share by revenue.
Among Top U.S. Business Ethernet Services Providers• Ranked #6 U.S business Ethernet provider by Vertical Systems in terms of Ethernet port market share
(Mid-Year 2013 U.S. Business Ethernet LEADERBOARD).
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