meeting the transformation challenge: leading people through change

Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland | T 00353 061 518408 | E info@lbspartners.ie

Meeting the Transformation Challenge

Niall Tuite, LBSPartners

Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland | T 00353 061 518408 | E info@llbspartners.ie

About Niall

Director & Principal Lean Consultant with LBSPartners

Certified Black Belt & Kaizen Leader

Lead Trainer on the UL Certified IMDA Lean Leadership programme

Currently supporting lean transformation clients in:– Meat Processing

– MDF Production

– Architectural Mouldings

– BioMedical Manufacturing

Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland | T 00353 061 518408 | E info@llbspartners.ie

Lean Transformation

Capital Driven Knowledge Driven

Blame Culture Coaching Culture

Hiding Problems Solving Problems

Volume First Customer First

Work Harder Work Smarter

Command & Control Empowerment

Learning Organisation

FROM TO

Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland | T 00353 061 518408 | E info@llbspartners.ie

Lean Nirvana

Toyota House of Quality

MÓR Model (IMDA)

Shingo Prize

Proprietary Model

Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland | T 00353 061 518408 | E info@llbspartners.ie

Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland | T 00353 061 518408 | E info@llbspartners.ie

Setbacks

Soul Searching

Stagnation

Complacency

Lean Transformation: A Long Journey

Quick Wins

Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland | T 00353 061 518408 | E info@llbspartners.ie

Training Site VisitsChampion Programme Plan

Gathering Momentum

Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland | T 00353 061 518408 | E info@llbspartners.ie

Changing Momentum to Inertia

Change / Sustainability?

Learning Organisation

Inertia

Momentum

Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland | T 00353 061 518408 | E info@llbspartners.ie

Change and Sustainability

Recommended Reading: SWTICH: How to Change Things When Change is Hard.

Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland | T 00353 061 518408 | E info@llbspartners.ie

SWITCH: Heart & Brian Working Together

Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland | T 00353 061 518408 | E info@llbspartners.ie

SWITCH: Elephant & Rider Analogy

BUT!Who is the boss?

The rider (the brain/logical) attempts to

set the direction

The elephant (the heart/emotion) has the

strength to move

Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland | T 00353 061 518408 | E info@llbspartners.ie

The Elephant Is In Charge

BUT!Who is the boss?

The rider attempts to set the direction

The elephant has the strength to move

Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland | T 00353 061 518408 | E info@llbspartners.ie

3 Surprising Things About Change

Resistance may be lack of clarity

Laziness may be exhaustion of willpower & self control

People problems may actually be situation problems

1

2

3

Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland | T 00353 061 518408 | E info@llbspartners.ie

SWITCH: 3 Phase Framework For Change

Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland | T 00353 061 518408 | E info@llbspartners.ie

Direct the Rider• Follow the bright spot• Script the critical moves• Point of destination

Motivate the Elephant• Find the change• Shrink the change• Grow your people

Shape the path• Tweak the environment• Build Habits• Rally the Herd

Resistance may be lack of clarity

Laziness may be exhaustion

People problems may actually be situation problems

SWITCH: 3 Phase Framework For Change

Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland | T 00353 061 518408 | E info@llbspartners.ie

Switch Framework

Component of Operational Excellence

6S PIT Problem Solving Gemba VSM Hoshin

Planning

Direct The Rider

Follow the Bright Spots ✔ ✔ ✔ ✔Script the Critical Moves

✔ ✔ ✔ ✔ ✔Point to the Destination ✔ ✔ ✔ ✔ ✔

Motivate the

Elephant

Find the Feeling ✔ ✔ ✔ ✔Shrink the Change ✔ ✔ ✔ ✔ ✔Grow the People ✔ ✔ ✔ ✔ ✔ ✔

Shape the Path

Tweak the Environment ✔ ✔ ✔Build Habits ✔ ✔ ✔ ✔ ✔Rally the Herd ✔ ✔ ✔ ✔ ✔ ✔

Lean Tools to Support Changes

Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland | T 00353 061 518408 | E info@llbspartners.ie

Final Thoughts & Take Aways

Build inertia; have as many people as possible invested in the transformation.Motivation comes from feelings: “Think Feelings First”.Where you use Lean Tools, be clear on why you are using them and implement them properly.

Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland | T 00353 061 518408 | E info@llbspartners.ie

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