medusa overview 2011
Post on 16-Apr-2017
609 Views
Preview:
TRANSCRIPT
Infrastructure-as-a-Servicein SharedSpace
Medusa is a product of
Who Are We?Leading Specialists in Shared Space (MTU)
400 locations worldwide
14,400 connected businesses
almost 100,000 workstations
+ 12 years industry leaders
+ 2000 site-years experience
greater than $1bn facilitated revenues
What do we do?
Infrastructure as a Service:• Deliver Internet & resources as a
service plan to customer
• Infrastructure is the correct network environment AND the ability to change it. Now.
• Mission Critical availability
How do we do it?
Tasking: Provide, Bill, Investigate
Immediate action by front line staff* using web interface.
Most actions take less than 1 minute to complete.
For everything else: There’s the support process.
We have the Knowledge.
No Fault; 30%
Own
Config
22%
Exter-nal 20%
Ad-
vice
12%
Wrong plan 8%
Error / fix 8%
Shared-Space is DifferentThere is ONLY the SLA*. Customers judge Operator by:
• Failures of service provision• Speed of response to requests• Knowledge and resources
Medusa ensures the SLA through “Enable & Respond”
(*SLA : Service Level Agreement)
Customer owns SLA... Operator offsets SLA Suppliers Enable and respond
Errors are rarely the problem!
Support Ticket Distribution
Wha
t do
we d
o?Internet Traffic Manage/QoS. Multi-WANs. Load balance
Service plans Provide & bill bandwidth
Voice support Hosted or CPE. Converged voice & data
Security Firewall, IPs, Segregate
Networking Wired & WiFi. Multi-floor and building. Multi -service.
Environments Managed & Unmanaged networks, Visitors, Roaming
Common Services Copier/Scanner/fax, Data centre for Cust. systems
Admin Management and security fabric.
Integration APIs, APPS, Billing, Automation
Physical Access Internal and external locks
Alerts & Diagnostics Tools, Alerts, Reports, Graphs, Probes
Medusa
Switches
Switches
Switches
Comms room
Meeting
Copier / Scanner
Medusa creates different types of space
Hotdesks /CoWork
Company Y - Room 21
Reception & Admin
Common services
User Equipment
User Equipment
User Equipment
User Equipment
Breakout & Public areas
Company A - Room 1
Company B – Room 2
Company C - Room 3
Company C- Room 23
Company D- Room 12
Company D - Room 11
Company X - Room 20
Company D - Room 10
REVISE
1 2 3 4 ..
Medusa Voice Switch or Other Gateway
ISDN / PRI
SIP
Converged Voice + Data
Vlan Switches
Internet
VoIP Trunk
Medusa VoIP
Controller port
Data only dropVoice only DropVoice AND data drop
Independent Voice & Data
Customer Types
Customers can be
treated as 4 TYPES,
each with specific
needs
But Customers
evolve between
types as well.
Roamers, Virtuals, ThirdplacersMeetingsReusable space, hotdesks, and CoWorkingOrganise as individuals or teams
Small businesses (SME)Usually 2-5 people - Needs easily satisfied. Start-ups
Branch offices, public and larger businessesMore complex data & voice needs
Specialist businesses with custom needsData or Voice is mission critical
Future (proof) Medusa always Evolves
Integration with management software (2012)
Customer self-management portals
Social Media integration
Coworking & other 3rd Places
Door lock automation & camera security
Smartphone management
Centre Charge - Customer Portal View (Cassie)
WiFi-2Future-proof for when everyone
has 3 devicesGuaranteed to 36Mbps raw-airFull Spec 300 Mbps raw air
PLUS
Medusa’s Roaming user technology.
This has been: Infrastructure as a Service,
by Medusa
For information on PBL and Medusainfo@medusabusiness.com www.medusabusiness.com
This presentation at
Internet, networks, environments.
Delivered as Service Plans.
From the leading shared-space
providers.And WiFi too..
top related