medimpact and fido a case study of a uaf deploymentthis presentation may not be reproduced,...

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ThecontentsofthispresentationareconfidentialandproprietarytoMedImpactHealthcareSystems,Inc.andmaycontainmaterialMedImpactconsidersTradeSecrets.Thispresentationmaynotbereproduced,transmitted,published,ordisclosedtootherswithoutMedImpact’spriorwrittenauthorization.

MedImpactandFIDOACaseStudyofaUAFDeploymentFIDO Alliance SeminarWashington DCOct 6th 2015

Presented by Steven Secker

MedImpactHealthcareSystems,Inc.

©2015MedImpact,Inc.Allrightsreserved.

TopicsforthisCaseStudy

•WhyFIDOforMedImpact?•OurUseCases•DeploymentStrategy:WheretoStart&Why•WhyFIDOUAFratherthanFIDOU2F?• FuturePlans•Discussion/Q&A

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WhatMedImpactDoes:PBMMedImpactmanagespharmacybenefitsformorethan50millionlivesaroundtheglobe

PharmacyBenefitManager

Claim

ApprovalCopayAmount

Drug-to-DrugWarnings

Invoice

Health InsuranceCompany

PayPharmacyforApprovedClaims

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SoWhyFIDO?

PharmacyBenefitManager

Claim

ApprovalCopayAmount

Drug-to-DrugWarnings

Invoice

Health InsuranceCompany

PayPharmacyforApprovedClaims

Allofthisstuffisbehindthescenesasfarastheaverageconsumeris

concerned.

SowheredoesFIDOfit?

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OurBusinessRequiresDataAccess

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ITSecurityinHealthcare:HIGHPRIORITY!

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HealthcareDataTargetedSpecifically

“Yourmedicalinformationisworth10timesmorethanyourcreditcardnumberontheblackmarket.”

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LikeEveryoneElse,We’veReliedonPasswords

Foryearswe’veknowthisisbroken,buttherewasn’taclearlybetterwayuntilFIDO!

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UseCasesforMedImpact

MembersofHealthInsurancePlans:

• Whatdrugsarecovered?• What’smycopayforthisdrug?• DoIneedaPriorAuthorization?• HaveImetmydeductible?• Whatpharmaciesareinmynetwork?• HowmuchdidIspendonprescriptionsfortaxesor

FlexSpendingAccount(FSA)reimbursement?• HowgoodhaveIbeenabouttakingmymaintenance

meds(gettingthemrefilledontime)?

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UseCasesforMedImpact

HealthcareProviders:

• Whatotherdrugsismypatienttakingthatotherdoctorsprescribed?

• Hasmypatientbeentakinghisorhermaintenancemeds(gettingthemrefilledontime)?

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UseCasesforMedImpact

Pharmacists:

• HaveIbeenaccuratelyreimbursedforalltheclaimsI’vesubmitted?

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UseCasesforMedImpact

HealthInsuranceCompanies,MCOs,HMOs,Self-InsuredPlans:

• ManageMemberEligibility• BenefitDesign• FormularyManagement• PriorAuthorizationManagement• ManageDeniedClaimsAppeals• Allmanorofreporting

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UseCasesforMedImpact

MedImpactEmployeesauthorizedtoaccessproductiondata

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UserCommunityProfiles– WheretoStart?#ofUsers FrequencyofUse OS/Browser Mobile

BrowerApp

PotentiallyMillions

+90daysbetweenvisits

AllUncontrolled Yes Future

PotentiallyThousands

VariesGreatly

WindowsIE11/Firefox

No NoPlans

TensofThousands

WeeklytoMonthly WindowsIE11/Firefox No

NoPlans

Thousands Daily WindowsIE11/Firefox

No Future

Thousands Daily WindowsIE11/Firefox

NoPlans

NoPlans

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SecurityandUsability– ROIforUserCommunities

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UAFvs.U2F• Followtheleadofearly

deployments (Google,Dropbox)

• Userexperience buildsontopofongoodold,familiarusernamepassword

• Lesspotential forconfusionaboutusingmultiple computers

U2F

UAF

• Getsridofthepasswordcompletely

• Usersalwayshavetheirphones,andmillions ofthosephoneshavefingerprintreaders

Arguably,U2Fwouldhavebeenaneasierpathgivenourtargetusercommunityandtheirusecasesforthe initialdeployment. Butyoustill forceuserstochoseandrememberapassword

“Getsridofthepasswordcompletely”wonthedayforus

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DeviceKnowsYou,WebsiteKnowsYourDevice

AccessWebsite1

SwipesFingerprint3

FIDOAuthenticationRequest Sentto

Laptop

2

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DeviceKnowsYou,WebsiteKnowsYourDevice

AccessGranted

5

Cryptographicallysignedmessage

confirmsuserbacktowebsite

4

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LongTermVision:WorkswithPhoneToo

AccessWebsite1

SwipesFingerprint3

FIDOAuthenticationRequest Sentto

Phone

2

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Challenges/DiscussionPoints

• Prioritization:gettingthebusinesstoagreetoallocatedevelopmentcyclestoaddingFIDOsupportrequireseducation,internalandexternalmarketing,evangelismandhigh-levelexecutivesponsorship

• FallbackSolution:whatdousersdoiftheyneedtologinanddon’thavetheirlaptop(orinthefuture,phone)withthefingerprintreader?

• Messaging:howdoyouexplainthistouserswhoarenotlikelytogoreadwww.fidoalliance.organdrealizewhatagreatsolutionthisis?DoyoucallattentiontotheFIDObrand?Howdoyouovercomefearslike“Icanresetapasswordifit’sstolenfromyourserver,butIcan’tresetmyfingerprint!”

• Client-SideObstacles:Lackofbuilt-insupportforFIDOclientatOSlevelmeansusersneedinstall/configureaFIDOclientfortheirbrowser(FIDO2.0IbelieveaimstosolvethisandalreadyWin10hasbuilt-insupport)

• Support:RollingoutFIDOsuccessfullyrequireseducatingtheentireITsupportteam,fromfront-linecallcenterstafftoLevel2and3engineers.

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Questions