mccrudden training: the art of delegation for leaders

The Art of Delegation:

Seven ‘rights’ of effective delegation

delegation

• Delegation is.....

– A powerful developmental tool– A way of motivating other – A long-term time management technique

- Not always easy........

What stops people delegating to others?

“They won’t do as good a job as I would!”“By the time I’ve shown them, I could have done

it myself”“Heck, they might be better at it than me!”

Who benefits from effective delegation?You The staff The organisation

Free up timeReduce stress levels

Work done by the best person for the job

Motivated staffEncourages trust

Skills developmentIncreases motivation

levelsStimulates creativity and

problem solving

More people who can do critical roles

Builds a stronger teamGreater efficiency

The ‘rights’ of effective delegation

1. The right task: Create a list of everything you do. Cross out anything you should NOT delegate (things delegated to you, things that need you personally). From what’s left – what do you know well enough to teach someone else? What’s large enough, or done regularly enough, that it’s worth teaching someone else to do it?

The ‘rights’ of effective delegation

2. The right person: It’s so easy to always delegate to the person you trust the most – your ‘right hand’. Before you delegate, make a list of who could do it. Who has the time? Who has the expertise? Who might enjoy it? Who could be developed?

The ‘rights’ of effective delegation

3. The right reason: Before you actively delegate a task – think about why you’re doing it. What do you expect to get from delegating it? Why have you chose the person you have?

The ‘rights’ of effective delegation

4. The briefing: Effective delegation is easily undermined by poor briefings. Paint a picture in your mind of the outcome your expecting – then explain that to the person you’re delegating too!

The ‘rights’ of effective delegation

5. The right timescale: When agreeing a deadline – remember that this task is familiar to you, but may be the first time the delegatee has seen it. Ask them how long they feel they need. And once agreed – stick to it!

The ‘rights’ of effective delegation

6. The right resources: There’s little more frustrating than being asked to do something for someone without being given the access to the resources needed to do the job. Make sure the equipment, budget and training/support needed is available.

The ‘rights’ of effective delegation

7. The right monitoring: Delegation is ‘eyes on, hands off’. From the outset agree when you expect to be up-dated without creating a situation where you end up investing as much time checking off every little detail that you could have done it yourself.

3 Things to Remember:1. Delegation is a two-way process; seek

feedback on what you did well when delegating

2. Delegation can go up as well as down3. Other people will do thingsdifferently to you. That doesn’tnecessarily mean it’s wrong!

“I not only use all the brains that I have, but all that I can

borrow”

McCrudden Training LtdArcher HouseBritland Estate

Northbourne RoadEastbourneEast SussexBN22 8PW

www.mccrudden-training.co.uk0845 257 5871

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