may 14, 2008 gail banach, ms,idde, ms,ed upstate new york poison center 911/poison center interface...
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May 14, 2008 Gail Banach, MS,IDDE, MS,EdUpstate New York Poison Center
911/Poison CenterInterface
A plan that works!
May 14, 2008 Gail Banach, MS,IDDE, MS,EdUpstate New York Poison Center
What is a Poison Center?
Respond to poison emergency and poison information calls
Free-confidential service 24/7/365 service Management by registered nurses specially
trained in toxicology Staff of medical and clinical toxicologists 24/7 Ongoing professional and public education
May 14, 2008 Gail Banach, MS,IDDE, MS,EdUpstate New York Poison Center
Why do Poison Centers exist?
NYS Poison Centers wereestablished by law to reduce:The numberThe cost The severity
of poisonings in NYS
May 14, 2008 Gail Banach, MS,IDDE, MS,EdUpstate New York Poison Center
Sites of PoisoningsAt homeAt workHealthcare sitesIn the field
May 14, 2008 Gail Banach, MS,IDDE, MS,EdUpstate New York Poison Center
ScopeAbout 40,000 calls annually85% of calls are accidents82% of calls are managed AT HOME55% of calls are about children >5Only 3% of calls require an emergency
vehicle
May 14, 2008 Gail Banach, MS,IDDE, MS,EdUpstate New York Poison Center
Service area of the Upstate Poison
Center
May 14, 2008 Gail Banach, MS,IDDE, MS,EdUpstate New York Poison Center
Rationale for 911/PC Interface
Maximize medical resources in the communities we mutually serve
Provide excellence in medical service in the most cost-efficient manner possible
Provide an opportunity for developing a dynamic collaborative between our centers
For every dollar spent on the Poison Center side, seven dollars are saved on the medical intervention side.
May 14, 2008 Gail Banach, MS,IDDE, MS,EdUpstate New York Poison Center
History of 911/UNYPC Interface
1990-1992Steering Committee was formed for the Start-up of 911 Onondaga County
1992- The first Protocol and Procedure was developed for the interface of Onondaga County 911 and the Upstate New York Poison Center in Syracuse
1997- Oswego County 911 signed onToday,both serve as the benchmark for this
effective interface process
May 14, 2008 Gail Banach, MS,IDDE, MS,EdUpstate New York Poison Center
Steps for Initiating 911/PC Interface
911 director reviews/ approves 911/Poison Center interface
911 director signs off on P&P, formalized as part of 911 Directives
Training provided by Poison Center using P&P as base
May 14, 2008 Gail Banach, MS,IDDE, MS,EdUpstate New York Poison Center
Training Consists of: Pre-test, providing examples of typical
poisoning scenarios History of Poison Center Intro to Poison Center staff & service area Rationale and purpose of training Provide P&P, summarized Discussion Group post-test
May 14, 2008 Gail Banach, MS,IDDE, MS,EdUpstate New York Poison Center
Typical Call Call to 911
Caller has:EatenSwallowedSpilled or splashed in eyes or on skinInhaledBite or sting
911 call-taker assesses the situation according to 911 protocol
May 14, 2008 Gail Banach, MS,IDDE, MS,EdUpstate New York Poison Center
Typical CallIF there is no:
Loss of consciousnessBlocked airwaySuicide attemptSuspicious nature
Call is transferred to the Poison Center
Exception: If caller demands vehicle be sent, it will be sent.
May 14, 2008 Gail Banach, MS,IDDE, MS,EdUpstate New York Poison Center
Typical CallTransfer process (depending on center’s
capabilities)911 call taker ID’s him/herself as 911 + by
countyProvides brief history of callPoison Control will
Take control of call, PC is then liable for call just as if it originated at Poison Control
PC may ask 911 to stay on line till PC asks a few questions
May 14, 2008 Gail Banach, MS,IDDE, MS,EdUpstate New York Poison Center
Typical Call911 is welcome to stay on the line to
hear how case is managed, however911 tells Poison Center they will be
remaining on the line to listenIf the PC takes control of call, there can be
no continuing discussion of management
82% of calls to Poison Centers are managed on site
May 14, 2008 Gail Banach, MS,IDDE, MS,EdUpstate New York Poison Center
Future PlansDevelop a computer-assisted 6 month
post-test for 1st time participants for QA purposes
Develop an annual assessment for all past participants for QA purposes
Develop the training program for video conferencing purposes for 1st time participants
May 14, 2008 Gail Banach, MS,IDDE, MS,EdUpstate New York Poison Center
Interested? Qualified? Check to see if your county is in the
service area of the Upstate NY Poison Center
If so, agree to review the P&P developed by 911 Onondaga and the Upstate NY Poison Center
Sign off on P&P Arrange for training for your staff
May 14, 2008 Gail Banach, MS,IDDE, MS,EdUpstate New York Poison Center
Contact informationThanks for participating in today’s program!
Gail Banach, MS,IDDE, MS,EdDirector of Public EducationUpstate New York Poison Center315-464-5423banachg@upstate.edu
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