managing projects in a social world, by james evans

Managing Projects in a Social World James Evans Customer Success Manager (CSM), EMEA

Agenda

“We believe that every company, of every size, in every industry, in every country needs its own private social network around which its people, communication, and culture revolve” - David Sacks, Yammer CEO

Personalised

Transparent

Asynchronous

Ubiquitous

Serendipitous

See information you’re interested in, from people you know, and people you don’t

Get more visibility of, and contribute to, what’s going on in your organisation

Contribute when you have time

Contribute from wherever you are and with any device

Peripheral awareness and visibility

Social for Project Management

Project stakeholders

People involved !in delivering !the project!

People !impacted by !the project!

Project stakeholders: Involved

People involved !in delivering !the project!

People !impacted by !the project!

Benefits of Social Project Management

Locating!expertise!

Greater!visibility!

Higher quality output!

Distributed team collaboration!

Collaboration!with 3rd Parties!

Process!efficiency !

Crowd source team members outside of traditional HR systems Not just about your current job title, previous experience can be highly beneficial and relevant Benefit from applying lessons learnt from previous projects

Locating Expertise

Everyone knows what is going on and can contribute Improved visibility leads to reduced duplication of effort Visibility improves engagement across the organisation

Greater Visibility

Working out loud enables colleagues to contribute Rapid iterative development of products and deliverables Focus on continuous improvement and peer review

Higher Quality Output

Engaging teams across geographical and time zones Mobile devices enable field based employees to contribute Language translation enables international collaboration

Distributed Team Collaboration

Working with 3rd parties is part of most large projects Difficult to engage using traditional collaboration tools Create an external network so 3rd parties cannot access main Yammer network

Collaboration with 3rd Parties

Inefficient and manual processes waste time on projects Focus on higher value add activities to make best use of resources Shared ownership of tasks improved engagement and reduces time taken

Process Efficiency

Project stakeholders: Impacted

People involved !in delivering !the project!

People !impacted by !the project!

•  Projects typically result in new ways of working

•  Communication is key and a move from broadcast to conversation

•  Yammer gives you a way to engage with everyone impacted by the project

Making change more effective

Project Management at Yammer

How Yammer builds software StandardDevelopmentMethodology

RapidIteration

Keys to Social Success

“Build it and they will come” does not work!

The keys to social success Maintaining momentum!

Adapting!

Clarity of Purpose!

Integration!

Effective moderation!

Lead by Example!

•  Social is different to traditional communication channels!

•  Social can improve project delivery!

•  Social can benefit both those Involved and those Impacted!

•  Follow the 6 keys to social success!

Summary