managing food allergens at food service

ABRAPA 2006ABRAPA 2006Managing Food Allergens at Managing Food Allergens at

Food ServiceFood Service

ABRAPA 2006ABRAPA 2006

ABRAPA 2006ABRAPA 2006• Walt Disney World ~ Food Walt Disney World ~ Food Allergy Fast FactsAllergy Fast Facts• Dining Out with Food Allergies Dining Out with Food Allergies

is Magical… But it Doesn’t is Magical… But it Doesn’t Magically HappenMagically Happen

• The Guest’s Role When Dining The Guest’s Role When Dining Out with Food Allergies Out with Food Allergies

ABRAPA 2006ABRAPA 2006

WorldWorld

ABRAPA 2006ABRAPA 2006

Eight foods Eight foods account account

for 90% of all for 90% of all food allergen food allergen

reactions reactions

ABRAPA 2006ABRAPA 2006

Personalized Guest ServicePersonalized Guest Service

ABRAPA 2006ABRAPA 2006

ABRAPA 2006ABRAPA 2006

Estimated that approximately Estimated that approximately 11 million Americans 11 million Americans

suffer from true food allergiessuffer from true food allergies

ABRAPA 2006ABRAPA 2006

Special Dietary Special Dietary RequestsRequests

ABRAPA 2006ABRAPA 2006

Dining Out with Dining Out with Food Allergies is Food Allergies is Magical… But it Magical… But it

Doesn’t Magically Doesn’t Magically HappenHappen

ABRAPA 2006ABRAPA 2006

Science and Science and Education Instead Education Instead of Magic to of Magic to Manage Food Manage Food Allergy Requests Allergy Requests

Systems Systems Approach to Approach to Managing Food Managing Food Allergy RequestsAllergy Requests

ABRAPA 2006ABRAPA 2006Vendor Food Safety Vendor Food Safety

ProgramProgramNew Vendor Pre-New Vendor Pre-QualificationQualification

Existing Vendor-Existing Vendor-RoutineRoutineMonitoring & Monitoring & Requirements Requirements

• Food Safety AuditFood Safety Audit

• Allergen Allergen Control PlanControl Plan• Product Product LabelingLabeling

• SSOPSSSOPS• Recall Recall ProcedureProcedure

• Food Safety AuditsFood Safety Audits• Allergen Control PlanAllergen Control Plan

ABRAPA 2006ABRAPA 2006Central Dining Reservation Central Dining Reservation

SystemSystem

ABRAPA 2006ABRAPA 2006Central Dining Reservation Central Dining Reservation

SystemSystem

ABRAPA 2006ABRAPA 2006Central Dining Reservation Central Dining Reservation

SystemSystem

ABRAPA 2006ABRAPA 2006Food & Beverage Cast Food & Beverage Cast

MembersMembers

Over 14,000Over 14,000

ABRAPA 2006ABRAPA 2006

“You can dream, create, design, and build the most wonderful place in the world…but it requires people to make the dream a reality.”

ABRAPA 2006ABRAPA 2006Food Allergy Education & Food Allergy Education &

TrainingTraining•Focus on changing Focus on changing behaviorbehavior•Simple and user Simple and user friendlyfriendly•Based on the 4RsBased on the 4Rs

•In all classes offered In all classes offered

ABRAPA 2006ABRAPA 2006BFS e-LearningBFS e-Learning

ABRAPA 2006ABRAPA 2006BFS e-LearningBFS e-Learning

ABRAPA 2006ABRAPA 2006Information & CommunicationInformation & Communication

• FoodTools (Portal)FoodTools (Portal)

ABRAPA 2006ABRAPA 2006

ABRAPA 2006ABRAPA 2006Information & CommunicationInformation & Communication

• Electronic Food Safety & Electronic Food Safety & Health ReportHealth Report

• FoodTools (Portal)FoodTools (Portal)

ABRAPA 2006ABRAPA 2006

ABRAPA 2006ABRAPA 2006Information & CommunicationInformation & Communication

• Food Safety AlertFood Safety Alert

• Electronic Food Safety & Electronic Food Safety & Health ReportHealth Report

• FoodTools (Portal)FoodTools (Portal)

ABRAPA 2006ABRAPA 2006

ABRAPA 2006ABRAPA 2006Information & CommunicationInformation & Communication

• Food Safety AlertFood Safety Alert

• Electronic Food Safety & Electronic Food Safety & Health ReportHealth Report

• FoodTools (Portal)FoodTools (Portal)

• FAAN Food Allergy PosterFAAN Food Allergy Poster

ABRAPA 2006ABRAPA 2006

• Food Allergy ChecklistFood Allergy Checklist

Information & CommunicationInformation & Communication

• Food Safety AlertFood Safety Alert

• Electronic Food Safety & Electronic Food Safety & Health ReportHealth Report

• FoodTools (Portal)FoodTools (Portal)

• FAAN Food Allergy PosterFAAN Food Allergy Poster

ABRAPA 2006ABRAPA 2006Internal Food Safety AuditsInternal Food Safety Audits

“Evaluations”“Evaluations”

• UnannouncedUnannounced• Coaches/ConsultaCoaches/Consultantsnts• Food Allergy Food Allergy ChecksChecks• Hand Held Hand Held Computer Computer Technology Technology (CAFÉ)(CAFÉ)

ABRAPA 2006ABRAPA 2006Evaluation Evaluation

Handheld DemonstrationHandheld Demonstration

ABRAPA 2006ABRAPA 2006What Our Guests SayWhat Our Guests Say

“At each Disney restaurant we visited, we were greeted and taken care of personally by a member of a most wonderful group of people – Disney Chefs. While most kids look for characters to sign their autograph books, our son saw the chefs as celebrities. For the First time Reed ate breakfast in a restaurant. Furthermore, he had pancakes (that tasted and looked like real pancakes) – which he had never had before! We want to thank the chefs who took care of us and thank Disney for your obvious commitment to keeping those with food allergies safe and happy.”

-S. Lee, Wendy, Reed, and Graham, Mooresville, NC

ABRAPA 2006ABRAPA 2006What Our Guests SayWhat Our Guests Say

“Our family went to Disney World a couple of weeks ago and had a fabulous time! At each restaurant, we told the staff about our daughter’s allergies and the chef came out to talk to us and take Caroline’s order. The chef prepared and served the meal to limit cross contamination. Everyone was kind and creative and questions were answered graciously throughout the park.”

-FAAN Member

ABRAPA 2006ABRAPA 2006What Our Guests SayWhat Our Guests Say

“We had a wonderful experience at Walt Disney World. We made reservations at four restaurants before arriving; the people on the phone were all helpful and pleasant. My Son Kevin is allergic to milk, eggs, and peanuts. At each restaurant the chef came out and talked to us and made sure all of Kevin’s foods were safe. It was an incredible treat to go on vacation, not cook all of the meals ourselves and know that Kevin could enjoy himself and be safe. We can’t wait to go again!”

-Karen, Ashburn, VA

ABRAPA 2006ABRAPA 2006

The The Guest’s Guest’s Role when Role when Dining Out Dining Out with Food with Food AllergiesAllergies

ABRAPA 2006ABRAPA 2006Eight Tips for Food Allergic Eight Tips for Food Allergic

GuestsGuests1.1. Be educated, informed, and preparedBe educated, informed, and prepared2. Contact the restaurant in advance2. Contact the restaurant in advance3. Tell your server upon arrival3. Tell your server upon arrival4. Ask questions (ingredients, cross 4. Ask questions (ingredients, cross

contact, etc.)contact, etc.)5. Avoid buffets, certain foods, and 5. Avoid buffets, certain foods, and restaurantsrestaurants6. Order simple dishes6. Order simple dishes

7. Be understanding and realistic7. Be understanding and realistic8. Don’t take any chances8. Don’t take any chances

ABRAPA 2006ABRAPA 2006

Shared ResponsibilityShared Responsibility For Food Allergy For Food Allergy

EducationEducation

ABRAPA 2006ABRAPA 2006Different RolesDifferent Roles

• IndustryIndustry• RegulatoryRegulatory• AcademiaAcademia• ConsumersConsumers• MediaMedia

The End