managing different generations in the workplace a yougotclass on-line course

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Managing Different Generations in the Workplace

A YouGotClass on-line course

presented by Kassia Dellabough, PhD

I need to Communicate more

effectively

Emerging Issues at Work

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Global Work Environment

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The Pew Internet & American Life project

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Generational Communication

Wassup? Get my text?

Were you at the meeting?

Did you get my e-mail? I sent a memo This is a waste of time, I work better alone

He called me that he can’t make it

What happened to the work ethic?

Course Agenda

Unit 1 - What makes these generations different ?The transition from the Industrial Age to the Internet AgeHow Gen X, Boomers, Gen Y differ Work values in the 21st Century

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Course Agenda

Unit 2 - How Gen X and Gen Y perceive time.Knowledge work and the value of timeTime as key to profitabilityThe focus on outcomes Meetings the work

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Course AgendaUnit 3 - What motivates Gen X and Gen Y at work?The reinvention of familyWork hard and play hardMonetary and non-monetary rewardsThe new career development path

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Course Agenda

Unit 4 - Work styles and technologyCustomizing work styles & process Peak work time and placeA new role for technology at workWorking collaborativelyAnd what about the NEXT Generation?

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YOUR GOALS

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Communication

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Inventions That Changed the Way We

Communicate

The car Telephone Airplane Answering machine Computers E-mail Cell phones Digital cameras Cloud computing

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Innovations in Communication

Ball Point Pen 1945

Telegraph 1828 Radio - 1866 Television - 1930’s

Airplanes - 1903 Telephone 1870’s

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1980 1990 1995 2000 2002 2004 2006 2008 2010

•Fax•Modem•Answering Machine

•Newsletter•BBS•Pagers

•Web•Email•PowerPoint•Voice Mail•Cell Phone

•Instant Messenger•Contact Managers

•VOIP•Wikki / Forums•Survey Monkey•Zoomerang•E-Commerce•Newsletters•Amazon •Blackberry

•PDA•RSS Feeds•Blogs•Ebay•Google•Paypal

•Podcasts•YouTube•MySpace•Web Support•CraigsList•Skype

•Digital Signage•Videophone•Tele-commuting

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Preferred Communication Tools

SENIORS: face-to-face, phone (land-line), U.S. mail, newspapers, magazines

BOOMERS: email, phone, face-to-face, newspapers, magazines, on-line resources

GEN X: web sites, email, on-line newspapers & resources, cell phone

GEN Y: Facebook (etc.), Text, Cell Phone, web sites, skype

GEN NEW - ?

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Cell phone or Computer?

A long way from DOS…

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Defining the Generations*

Seniors1920 – 1944

Baby Boomer 1946-1964

Generation X1965-1980

Generation Y1981-2000

Generation Next? I, X, G2000- now

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GENERATIONS:The Cohort ExperienceMembers of a generation are linked by experiences shared during their formative years. These shared experiences contribute to the creation of shared values, attitudes and behaviors.

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What Were YOU doing in High School?

Favorite music Values:

Work, sexual behavior, drugs, dress How did you refer to your teachers? What did you do after school? How did you stay in touch with your friends?

What was the political climate? What were your career goals? What was the job outlook? What was the technology of the day?

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Generation Gaps Attitudes Expectations Perceive Differently Learn Differently Teach Differently Work Differently

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Learning Working

MarketplaceBehaviors

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Loyal, the recycling generation

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Daily Life and Society:

•Prosperity•Stability•uniform

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The Baby Boomers Born: 1946-1964 McCarthy Hearings Polio Vaccine Rosa Parks Sputnik First Nuclear Power

Plant JFK Peace Corps Cold War John Glenn Vietnam Martin Luther King Woodstock Kent State

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Understanding Generation X

Photo, Courtesy of Grease, Tattoos from Grease, St. Paul Minnesota (http://tattoosfromgrease.com/)

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I AM NOT A BABY BOOMER!

Work “under the radar”

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The MillennialGen Y

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Who is Generation Y?

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78 Million People

Technology Savvy 20,000 TV commercials/year since birth

Most media savvy generation

Confident Optimistic Politically active

The NEXT Generation……

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• Find out how your co-workers in other generations approach work

• discover something new about yourself and your generation. 

• Get an understanding of each of the four generations.

Course Outcomes

• Learn the distinguishing characteristics of each that impact their approach to the workplace.

• Take back practical tips and techniques for communicating generationally in the workplace.

Course Outcomes

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Next ClassApril 7 - May 2, 2014

questions? Contact kassia@uoregon.edu