managing conflict at home and work - ipa.udel. · pdf filethis is a program of the university...

This is a program of the University of Delaware’s Institute for Public Administration—serving the public good, shaping tomorrow’s leaders.

Managing Conflict at Home and Work November 2, 2012

9:00 a.m.–4:00 p.m. Buena Vista Conference Center, New Castle, Del.

Presented by:

Kathy Murphy Conflict Resolution Program, Institute for Public Administration, University of Delaware

Jennifer Clement Delaware Center for Youth Development, Children’s Beach House

Cost: $85 (includes lunch, beverages and materials) This interactive workshop introduces practical processes and develops skills that can be used in your personal and professional life. This workshop is for anyone who is ready to re-think their approach to conflict. These techniques are relevant whether you are engaged in a minor disagreement with a family member or co-worker or struggling with a major conflict that is having a negative impact on the quality of your life. You will learn… • Various conflict management styles and when to use them • How to get to the core issues within a conflict and find resolution • The secrets to negotiating win-win solutions • A five step process to help with “difficult conversations”

Please print clearly. Name Title/Agency

Address

City State Zip

E-Mail Address Business Phone

Business Fax

__ Enclosed is a check for $85 (payable to the University of Delaware) (Fed. I.D. 51-6000297 C1) __ I understand the cancellation policy and guarantee my registration will be paid. Signature Name Phone (Authorizing Person, Supervisor, etc.) Signature Name Phone (Your Agency’s Fiscal Officer)

Note: Your registration will not be confirmed until we receive this signed form by mail or fax. If you need an invoice, let us know. If you find that you cannot attend, you must cancel by October 26, 2012, to avoid being billed. Your paid registration may be transferred to a colleague; just notify us of the change.

Mail or fax (302-831-0450) to: Conflict Resolution Program, UD

ATTN: Caitlin Del Collo 177 Graham Hall

University of Delaware Newark, DE 19716-7380

For more information email Caitlin Del Collo at delcollo@udel.edu or call 302-831-8158.