manageengine - forrester webinar: maximize your application performance to ensure successful...

Maximize Your Application Performance to Ensure Successful Business Outcomes

September 9, 2014

John RakowskiAnalyst & AdvisorForrester Research

Arun Balachandran Sr. Marketing AnalystManageEngine

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John Rakowski - Analyst & AdvisorJohn serves Infrastructure & Operations Professionals. He has eight years of experience in the technology and consulting industry, with certifications from Microsoft, VMware, Citrix, BMC, and the Information Technology Infrastructure Library (ITIL). At Forrester, his research focuses on service management strategy, adoption, and implementation.

Arun Balachandran – Sr. Marketing AnalystArun is a senior marketing analyst at ManageEngine and currently works for ManageEngine’s application performance management solution. Arun is the author of application performance management white papers such as Integrated Performance Management for Physical, Virtual and Cloud Infrastructure and Going Beyond Plain Virtualization Monitoring.  He has a masters degree in computer applications.

Today’s Presenters

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• Log questions in the Questions panel located on the lower right corner of your screen

• Questions will be addressed during the Q&A session of the event

Questions

Event recording• An archived version of the event

recording will be available atwww.ManageEngine.com/apm

Event presentation

• A PDF of the PowerPoint presentation will be available

Logistics for Today’s Webinar

Maximize Your Application Performance To Ensure Successful Business Outcomes

John RakowskiAnalystSeptember 9, 2014

@momskij

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CLOSED

$840 Million! Source: http://www.nationaljournal.com/health-care/obamacare-website-has-cost-840-million-20140730

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£55

£22

£200,000!

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Business Success=

Software Success

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Agenda

›Why Applications Are Central To Business Success

›The Problems With Current Application Performance Management Approaches

›The Essentials Of Good Application Performance Management

Welcome To The Age Of The Customer

Continuous d

elivery

while m

aintaining quality

2010 2012 2015 Beyond

Digital, c

ontextually aware applica

tions

Business-ready, self-service technology

What it means:Increasingly the catalyst for success is the application choices that your company makes

Applications must engage customers and employees

Software Delivery Is Becoming More Complex

Network

Infrastructure

Middleware and Databases

Applications

Business Service

Business Process

Business Capability

WAN/LAN Optimization, Virtual, Intelligent Switching

Virtual, Cloud-Based, Appliances, Converged Infrastructure

Non-Relational Data Stores, Oracle, PaaS, WebSphere MQ,

SAP, Oracle, Siebel, Citrix, VDI, Mobile, Web

Always On, Always Available, Mobile, Contextually Aware, Delivered At Moment Of Need, Continuous Delivery

Ris

ing

Tech

nic

al C

om

ple

xity

Ris

ing

Exp

ec

tation

s

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Ensuring Application Performance Is ParamountApplication Centric Monitoring Is A Must

› Monitor

› Analyze

› Automate

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Unfortunately today’s Application Performance Management approaches are not good enough!

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Agenda

›Why Applications Are Central To Business Success

›The Problems With Current Application Performance Management Approaches

›The Essential Of Good Application Performance Management

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The problems with current Application Performance Management approaches

Tactical Fragmented

Production focused

Performance only

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Agenda

›Why Applications Are Central To Business Success

›The Problems With Current Application Performance Management Approaches

›The Essential Of Good Application Performance Management

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The essentials of good Application Performance Management

Situational Awareness

Holistic

Customer Centric

Features

Collaboration

Analytics

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A holistic solution approach is essential

Network Performance Monitoring

Unified Infrastructure Monitoring

Application Performance Monitoring

End User Experience Monitoring

AANPM IANPM

Customer centric monitoring features

VPN, Carrier, Internet

Branch Office, Home, Hotel, Transport

This app is running slow?

Synthetic versus real user monitoringSynthetic = performanceReal user = availability

Think which applications you need to monitor?Web, mobile, traditional enterprise

Beware of application changes with synthetic monitoring

Integrate alerts into your help desk/service desk

1. End user experience monitoring

Customer centric monitoring features

VPN, Carrier, Internet

Branch Office, Home, Hotel, Transport

This app is running slow?

Quickly identify the root cause of performance problems

Identify application dependencies from the source through to the backend workload

Pinpoint coding issues

Understand the code base for your applications

2. Transaction tracing and code analysis

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Application Performance Management solutions must enable collaboration

Source: The Seven Habits Of Highly Effective DevOps, September 3 rd, 2013

Left shift APM to solve DevOps (modern service delivery) challenges

Monitoring is only used here!

TOO LATE!

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Application Performance Management solutions must enable collaboration

Source: The Seven Habits Of Highly Effective DevOps, September 3 rd, 2013

Left shift APM to solve DevOps (modern service delivery) challenges

APM AT EACH STAGE OF THE APPLICATION LIFE-CYCLE

Capacity Requirements

Release Planning

SITUATIONAL AWARENESS

APM = Functional

Requirement

Monitoring needs to be planned in the design stage!

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Application Performance Management solutions must enable collaboration Focus on the right dashboards to show the right insight

Descriptive Perceptive

Outcome Dashboards

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Investing in analytics is a must

Source: December 5, 2012, “Turn Big Data Inward With IT Analytics” Forrester report

Turn ‘reactive’ into ‘proactive’ with analytics

Configuration

Topological

Statistical Pattern

Event Correlation

Textual Pattern

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Recommendations

Audit the monitoring solutions in your environment

Eliminate duplication Change the culture of APM

Left shift from live APM = the common language

Focus on customer centric monitoring features and integration

Thank youJohn Rakowski

jrakowski@forrester.com

Twitter: @momskij

Arun Balachandran

Sr. Product Marketing Analyst

ManageEngine

How a leading B2B company uses APM to ensure optimal application delivery in the cloud

The Modern Business Infrastructure

Application Management Complexities – A typical use case

The APM Strategy

Agenda

The Modern Business Infrastructure

Complex business applications

Dynamic, hybrid IT environments

Physical, virtual, cloud entities

High scalability

Large end user base

A Typical Use Case

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Application Management Complexities

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About ABC Inc.SaaS-based applications

Contact management

Expense management

apps

33

Users of the Company ApplicationsSpread across multiple geographical locations

SMBs

Consumers

SOHO

Enterprises

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The Challenges for IT

24x7 availability

High performance

Ensure great user experience

Capacity planning

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Sample ApplicationExpense management application

Used by mobile workforce

Helps in compliance with

company policies on travel

expenditure

Track travel expenses

Client servicing costs

Expense pattern of

employees

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The complexity behind the ease of useComplex interdependencies between application components

N-tiered architecture

Web tier

Application tier

Database tier

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Typical Application Architecture

Database architecture

◦ Two database clusters work together to store data

◦ One master and one slave database server

Five application servers cluster for backend jobs

Three application servers as front end web servers

Free node takes over on failure

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End User ProblemsGeneral issues reported by end users

Slow applications

Errors that corrupt data

Previous problems recurring

Improper response from L1 support

Lower morale

Productivity loss

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Issues in Application Delivery

Lack of visibility into downtime

Lack of actionable data

High time to provision due to cost

factors

Virtual machine sprawl

The Management Strategy

40

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The Ideal Monitoring Strategy Deep-dive application monitoring across physical,

virtual and cloud environments

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Application Performance Monitoring

Monitor a heterogeneous set of applications/components

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End User Experience Monitoring

Measure user satisfaction

Transaction tracing

Slow transactions

Database operations

Application errors

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ManageEngine Applications Manager www.manageengine.com/apm

The APM Solution Used

Thanks!Contact: appmanager-support@manageengine.com

Live Demo: http://demo.appmanager.com

On Twitter: @mengine_apm

More Info

Download 30-day free trialwww.manageengine.com/apm

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Q&A – Please Log Questions in the Questions Panel

Find out more about ManageEngine APM solutions athttp://www.manageengine.com/APM