making space for itsm
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Making Space for ITSM
Thursday November 14, 2013
David MainvilleCEO / Co-founder
dmainville@navvia.com
Twitter @mainville
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Navigating ITSM via our software and services
Over 14 years of ITSM success!
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The Navvia Process Management Platform
Simple Social Effective
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The HUB of your Service Management program
When you need the help we are here!
• ITSM Accelerators
• Onsite ITSM Services from assessments through to strategy and implementations
• ITSM tool selection & implementation
• ITSM education
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“It’s the space between the bars that holds the tiger”Zen Koan
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My perspective on “making space” is based on 33 years of ITSM experience
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I’ve also get to attend many ITSM events and conferences…
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Then why are we always discussing the same old things?
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All our great intentions are quickly over- shadowed…
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Problem is that ITSM programs face significant noise…disharmony
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“Music is the space between the notes” Claude Debussy
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The practice of ITSM requires you to make some space
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Where are you on your path to ITSM enlightenment?
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You need to carve out some time for your ITSM program
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Service management cannot exist without a plan
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When it comes to ITSM, you can't do it alone
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Service Management requires a structured approach
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Service Management requires practice & discipline
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Above all, Service Management requires governance
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And if you do all these things you will achieve ITSM balance
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“Remember…Service Management doesn't just happen...you've got to take
the time & make the space"
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Free Trial @ www.navvia.com
Thank You!David Mainville
dmainville@navvia.com
Twitter: @mainville
navvia.com/library
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