magnus fasth - get out of e-mail

Post on 12-May-2015

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We should really tell the customer to turn internal e-mail off but we can’t really do that!This was one of the main points when discussing a successful implementation of IBM Connections. Giving it some thought we realized that WE can shut down internal e-mail. We can set an example. We can prove it’s possible.On Jan 1st, 2013 we banned internal e-mail. This is what happened.

TRANSCRIPT

Out of mail Experiment

Out of mailWhy?

What?

How?

Analysis

Conclusion

Lessons learned

Mail is a problem

Create change

Curiosity

Why?

Resistans to change

Resistans to share

FearIt w

ill n

ot

wo

rk!

ChangeCEO

Leadership

Courage

Passion

Trust

Goal

Employees

Creativity

Experience

Persistence

Engagement

Re

ve

rse

me

nto

rin

g

Trends

1. Em

plo

ye

e

2. In

no

va

tio

n

3. C

ust

om

ers

Insp

ira

tio

n

Where good ideas come from

Hunch

Steven Johnson

Two

id

ea

s

Active

Non-active

Silos80 /

20

Salary

Ad-hoc

CustomersWh

en

do

we

n

ee

d m

ail?

Re: Re:Re: Re: Re: Re: Re: Re: Re:

One sent mail…

…generates another

What?Policy

Competition

New Year resolution

Inte

rna

l /

Exte

rna

l

Ok to CC internally

Every recipient countsRu

les

Calendar

ConnectionsExc

lud

e

Wh

at

ha

pp

en

ed

?

Confusion

When I send a mail

When I post an update

Responsibility

Many mails

Notifications…

Noice reductionModify your network

Analysis

Collaboration or interruption

11338 mails

5787 unique

Ch

an

ge

an

d q

ty

VP

ConsultingIT

Team-

leaders

To(o) many

283 mail > 5 recipients

Generating 3284 mails (29 %)

91 mail > 10 recipients

Generating 1928 mail (17 %)

Interruption

E-mails sent

86 % decreased

20 / 80

40 % decrease

Conclusion

The

la

st m

ile

Knowledge platform

Technical platform

Form a new structure

Change

will

remain

No !

Would you recommend this approach to a customer?

Lessons learned

Tell me why

Form the networks

Analyze communication

Random Wikipedia

Who do you want to sit with?

Who do you play with?

In school

At work

Who do you want in your project?

Who do you want to travel with?

List

Popular

Not so popular

Atlas?Les

mis

era

ble

s

Les

mis

era

ble

s

So

cio

gra

m

Lessons learned

Tell me why

Form the networks

Analyze communication

Remember

I can eliminate 40 mail per day

Magnus Fasth

http://statusraden.se

@lyckan7

Uppsala, Sweden

Questions

creative commons and other picture credits (where applicable) at http://statusraden.se

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