looking after your mobile workforce in a globalising economy

Looking after your mobile workforce in a

globalising economy

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Today’s experts

Kris de Meester

Manager Health & Safety Affairs

International Industrial Relations

VBO-FEB

Philippe Maezelle

Global Sales Director

International SOS

Werner Cooreman

Group Security Director

Solvay

Tim Willis

Regional Security Director

International SOS

Dr Laurent Taymans

Regional Medical

Director International

SOS

Gaëtan Lefèvre

Group Risk &

Insurance Manager

CMI and President of

BELRIM

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Agenda

9h15: Welcome and registration

9h30: Opening by VBO-FEB & International SOS Foundation

9h45: Travel Risk Management at Solvay - Werner Cooreman

10h10: Duty of care in action - Dr Laurent Taymans and Tim Willis

SHORT BREAK

10h50: Legal aspects of Duty of Care in Belgium - Kris de Meester

11h10: Travel Risk Management at CMI - Gaëtan Lefèvre

11h35: How to set up a travel risk management program - Dr Laurent Taymans

and Tim Willis

12h00- Closing and networking

Travel Risk Management @ SOLVAY

Werner Cooreman

Vice President

Group Security Director

Solvay

Solvay

Solvay Travel Specifics

Global means People travel !

30% of Solvay

workforce travels

for business

>100.000 travel

bookings per year

80 M EUR >150 countries

Team Approach to Travel Security

Reconciling Company Needs with Traveler Needs

• Duty of Care

• Adequate insurance coverage

• Track travelers (emergency)

• Accurate contact details

• Risk Assessment Capacity

• Emergency Assistance

• Efficient, transparent management process

• Entity responsibility

• Insurance coverage

• Medical assistance

• Security assistance

• Destination (risk) information

• Flexibility

• Accessibility of support

COMPANY TRAVELER

Solvay Travel Security Program Proactive / Risk-based / Accountability

Information & Training for Travelers

Process support

Pre-Travel

Advice/Approval

Extensive Travel Data

Flow

Customization

RISK RATINGS, MESSAGES …

Emergency Management assistance

Intelligence Capability

Compliance Reporting

Currently: almost 2,500 Assistance App downloads

Duty of care in practice

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Burkina Faso

Running out of malaria medication whilst on business travel, can be very stressful, especially

if the country of travel is a malaria high risk zone. This situation may be worsened if the

country of travel suddenly experiences a coup, therefore heightening personal security risk

and vulnerability

Reassurance during the stand fast

period

Traveller secured additional anti-

malaria through credentialed local

medical provider

Supported Ground transfer to

Ouagadougou with commercial flight

repatriation solution

Safe and low cost solution avoiding an

expensive air evacuation exercise

Constant dialogue with the client to

support internal procedures

What was the outcome?

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International SOS

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The International SOS Foundation

The foundation, established with a grant from International

SOS in 2011, is a fully independent, non-profit organisation

and has the mission to:

www.internationalsosfoundation.org

Study and provide information to

governments, employers, workers and

contractors on health, safety and security risks

linked to international and remote assignments

Encourage the

development of

international guidance

on the prevention and

mitigation of risks

associated with working

and travelling abroad

Work with

employers to

develop and

strengthen their

responsibilities of

Duty of Care

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DUTY OF CARE NATIONAL DoC EXECUTIVE SUMMARIES Co-branded with leading law firms

www.internationalsosfoundation.org

Australia

Belgium

Canada

China

Denmark

Finland

France

Germany

Hong Kong

Italy

India

Japan

Korea

Malaysia

Myanmar

Netherlands

New Zealand

Norway

Philippines

Singapore

Spain

South Africa

Sweden

Switzerland

Thailand

UK

US

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What is Duty of Care?

‘Duty of Care’ is a company’s obligation

to protect its employees from risks.

Duty of Care Duty of Loyalty

Duty of Care Culture

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Where are you as an organisation?

The Duty of Care Continuum

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Duty of Care is about…?

Paris attack, November 2015

Brussels attack, March 2016

Zika 2015 - ?

Turkey Coup, July 2016

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Most common travel risks?

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Risk: perception vs reality

Hippos kill approximately 300 people each

year, sharks kill an average of 8.

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Risk- perception vs reality

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TRAVEL RISKS

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Real life examples (1)

On the afternoon of the Bardo Museum

shooting in Tunis in March 2015, an

individual called our Assistance Centre in

London.

-I am here in Tunis with several

employees

-Some of them want to fly home

immediately

-What should we do?

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Questions

• How can policies and procedures help?

• Could the employee have been prepared for an incident

like this?

• Was there an appropriate response procedure in place?

• Would travel insurance have been enough?

• Duty of Care – Duty of Loyalty

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Mr. Jones is sent to

Sakhalin with no

preventive cardiovascular

care

He has a heart attack

Beside the pure medical

and human aspects,

what are the

possible costs ?

He needs an emergency

medical evacuation

Mr Jones’ risk and cost to the client’s business Mr Peter Jones, 57 years. Mr. Jones’ employer did not have a Health Check

Program in place. Mr Jones is sent to a remote site project in Sakhalin without

any health assessment of his medical history.

Real life examples (2)

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Questions

• How can policies and procedures help?

• Could the employee have been prepared for an incident

like this?

• Was there an appropriate response procedure in place?

• Would travel insurance have been enough?

• Duty of Care – Duty of Loyalty

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COST OF FAILURE EXPATRIATION & FAILED ASSIGNMENT

$570-950k

Cost of failure:

The cost of failed assignments ranges somewhere between US$570,000 and $950,000.

$311k

Average cost of an international assignment:

The cost of assignments ranges somewhere between US$103,000 and $396,000.

Source: Return on Prevention, Prevent

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$2.53 return for every $1 invested

Medical check programme for travellers and international assignees:

Programme scope:

Identifying pre-existing medical issues before assigning employees to a foreign country.

Ensuring employees were fit-to-work for the proposed job and work conditions.

Identify general and work-related health problems before departure.

Cost-benefit analysis showed that US$1 invested returns a benefit ranging from

$1.6 (minimum scenario) to US$2.53 (maximum scenario).

COST-BENEFITS PRE-TRAVEL HEALTH SCREENING

Source: Dr Myles Druckman and Carl Spitznagel, Measuring the benefits of global employee

health assessment programmes, International SOS, 2011.

The legal aspects of duty

of care

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Travel Risk Management

International SOS Foundation – VBO/FEB

Event 27/10/2016 Prepared by Gaëtan LEFEVRE

6/06/14 38

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Global Context for Companies

Internationalization of business and assets

More and more business travelers and expatriates

• International

• Local employees

Conflicts involving western countries on emerging countries

• A western company represents also its country

• Deep pocket effect

6/06/14 39

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Safety & Security aspects

– Prevention measures

– Protection measures

– Reaction measures

Goal: to reassure and give confidence to people /

organizations

Global tools and measures

Belrim ESAE 08042016

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Global and organized approach

Risk Governance

- Who is the owner of the identifies risks and the potential issues ?

- What is the mission of each involved function ?

- Which level of management in the organization ?

Role of the Risk Manager: coordination, animation, …

Key success factors - Understanding the issues

- Internal sponsorship

- Multiple interactions

- Strong communication

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Specific Context for Group CMI

Insurance assistance / repatriation

Target: business travelers and expatriates

Lessons learned from a major incident in Asia:

Coverage in place limited to European and American entities

Standard solution no more in line with the needs of the

Group CMI, expatriates included

Evolution of the risk profile of the Group (activities/ countries/

population)

Need for a strong solution in line with the

evolution of our business

9/12/2015 42

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Proposed solution

Schema:

Insurance Assistance / Repatriation

Completed by an international service provider specialized in health and security risk management that will be the « SPOC » for the traveler

Partners:

Insurer

Service provider

Broker

Attention points:

Coverage of all entities (worldwide)

Issue of certificates by the broker (visas)

9/12/2015 43

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Reasons for the choice of service provider

Leader for the management of international health and security issues (clients: multinationals, governments and NGO)

Worldwide presence in line with our entities or actual and future projects

Possibility to assist our employees in all languages spoken inside the Group

Integrated solution :

Before the travel: « duty of care » (employer’s responsibility based on an European Directive on security and health of workers)

During the travel : assistance in case of emergency of problem, including the localization if the travelers at any time (travel tracking)

After the travel: follow up of the problem and lessons learned

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Focus on proposed services

Intervention guarantee “all causes” trough the

“SPOC”:

Access 24/7 unlimited to a medical and security information

on specific website and/or through a call center

Operational Procedure dedicated to the Group CMI

Access to all Assistance Centers, worldwide

Travel Tracking tool :

To identify business travelers and expatriates (based on data

from travel agency or expatriates date or « assistance app »

via Smartphone)

To assess the exposition to medical and security risks

To communicate with travelers and expatriates

9/12/2015 45

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Conclusion

Hope the best

But

Be prepared for the worst !

Belrim ESAE 08042016

|

www.cmigroupe.com

6/06/14 47

How to set up a travel risk

management program

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Assess Company Risks

Plan Strategically

Develop Policies & Procedures

Manage Global Mobility

Communicate, Educate, Train

Track, Monitor & Inform

Advise, Assist, Evacuate

Control & Analyse

The Travel Risk Management Process

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DUTY OF CARE STAKEHOLDERS

DUTY OF

CARE

Safety and

Security

QHSE

PR/Communication

Travel

Medical

Risk and Insurance

Legal

HR

Project Manager

C-level

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DUTY OF CARE RESEARCH / WHITEPAPERS

A selection..

www.internationalsosfoundation.org

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Questions?

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Key take aways

1. Perceived risks ≠ real risks -> what is your risk appetite

2. Duty of Care + Duty of Loyalty

3. Prevention is better than cure; train and prepare your

people

4. Insurance is only part of the solution

5. Travel Risk Management requires a structured and

integrated approach

Thank you!