logo chapter 7 technology with information and knowledge management
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LOGO
Chapter 7 Technology with information and
knowledge management
Contents
From data to knowledge1
2
3
4
Types of knowledge
5
4
Definition of Knowledge Management
Process of knowledge management
Types of Information technology and Knowledge management
6 The benefits of IT in knowledge management
From data to knowledge
Data is a fact that is recorded without any interpretation. The purpose is to either investigate or crosscheck whether there are any problems or happenings at work. Recording data is considered basic work that must be accomplished.
From data to knowledge
Information is the data that is filtered, analyzed or synthesized in order to make information applicable. The recorded data is transformed to make it easier to understand. Information management results from transforming information systematically and continually to achieve the qualified information we need.
There are 5 steps of transforming information:
1. entering input
2. processing data
3. storing
4. Displaying output
5. communicating information
From data to knowledge
Knowledge is what is accumulated from practice, experience, phenomenon perceived through hearing and listing and insight from everyday life or natural knowledge. It can also be obtained from learning, researching and studying in each academic field.
Wisdom is knowledge that is applied or adapted to create values or great benefits.
Data
Information
Knowledge
Wisdom
ICT
KM
Use & Utilize
Types of knowledge
1. Tacit
knowledge
Knowledge
2. Explicit knowle
dge
1. Tacit Knowledge : is personal knowledge learned from
experience, belief or creative ideas at work such as transfer of knowledge and thoughts through observation, conversation, training and etc.
2. Explicit Knowledge:
is recorded knowledge used in various kinds
of media such as publications, office
documents, e-mails, websites and intranets
etc. This kind of knowledge is expressed by
using symbolic systems so that it is easily
communicated and transmitted.
Knowledge management is the systematic
management focusing on work development
together with mutual learning of people in an
organization to create values as well as new
knowledge. Everybody in an organization can
get access to knowledge and develop
themselves to be specialists. This also
facilitates effective working which leads to
competition in an organization.
Definition of Knowledge Management
1. Specification of Knowledge Desired
2. Knowledge Creation or Knowledge
Acquisition
3. Refining or Classifying Systematic
Knowledge Saving
4. Knowledge Utilization
5. Knowledge Sharing and Exchange
Process of knowledge management Process of knowledge management
6. Knowledge Application
7. Knowledge Codification & Knowledge
Measurement
8. Recognition and Rewards
9. Knowledge Distribution
Available from:
http://www.qa.kmutnb.ac.th/qa_news/2548/QANEWS
109_25481201.pdf
Process of knowledge management Process of knowledge management
Types of Information technology and Knowledge management
Information technology for knowledge accumulation and management
Information technology for knowledge creation Information technology for knowledge access
such as… Information technology for knowledge application Information technology to support tacit
knowledge management Information technology for knowledge processing
Types of Information technology and Knowledge management
The benefits of IT in knowledge management
To protect knowledge loss. To increase decision efficiency. To enable personal adaptation and flexibility To provide advantages in competition To enable the organization to gain benefits from
present intellectual property. To improve products. To bring in satisfaction, increase sales volume and
earn income. To increase competitive ability through mutual
learning.
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