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Local Open Government Innovation Summit, Nowra, 18 May 2011
InnovationJohn Lenehan
IT ManagerShoalhaven City Council
Local Open Government Innovation Summit, Nowra, 18 May 2011
New Council Website
• Old Site• New Site• Alternate Site
Local Open Government Innovation Summit, Nowra, 18 May 2011
GIPAA
• Government Information (Public Access) Act 2009
Local Open Government Innovation Summit, Nowra, 18 May 2011
Web 2.0 in ActionSharePoint 2010
• Collaboration• Sharing of knowledge• Integration with Office tools
Local Open Government Innovation Summit, Nowra, 18 May 2011
Local Open Government Innovation Summit, Nowra, 18 May 2011
Social MediaBen Harnwell
Economic Development OfficerShoalhaven City Council
Local Open Government Innovation Summit, Nowra, 18 May 2011
Social Media
Overview
• What is Social Media
• Role of Social Media in Local Government
• How is Social Media used in Local Government
• Current and Future uses of Social Media at
Shoalhaven City Council
Local Open Government Innovation Summit, Nowra, 18 May 2011Sourced: http://www.smartsocialmedia.com.au
Local Open Government Innovation Summit, Nowra, 18 May 2011Sourced: http://www.ere.net
Local Open Government Innovation Summit, Nowra, 18 May 2011
What is Social Media?
• Social Media is the use of web-based and mobile technologies to turn communication into interactive dialogue.
• Virtual; coffee-shop, Noticeboard, TV channel, photo album…
• Connects; Social groups, friends, family, interest groups…
• Business use Social Media to link back to website
Local Open Government Innovation Summit, Nowra, 18 May 2011
What is Social Media?
• Examples…
Local Open Government Innovation Summit, Nowra, 18 May 2011Source: http://www.thestrategyweb.com/the-social-media-effect-infographic
Local Open Government Innovation Summit, Nowra, 18 May 2011
Role of Social Media in Local Government
• Attract visitors to website• Starting a conversation with; ratepayers,
constituents, citizens and community• Spreading good news• Informing or creating awareness and
interest in topical issues
Local Open Government Innovation Summit, Nowra, 18 May 2011
How Social Media is used in Local Government
• Example of Parramatta City Council– Facebook, Twitter, YouTube and Flickr
• Policy and Procedure (still being adopted)– Integrated approach– Single voice on all forms– Community Liaison
• Aims of Social Media use…– Promote, Extend Reach, Educate, Learn
Local Open Government Innovation Summit, Nowra, 18 May 2011
How Social Media is used in Local Government
Local Open Government Innovation Summit, Nowra, 18 May 2011
How Social Media is used in Local Government
Local Open Government Innovation Summit, Nowra, 18 May 2011
How Social Media is used in Local Government
Local Open Government Innovation Summit, Nowra, 18 May 2011
How Social Media is used in Local Government
Local Open Government Innovation Summit, Nowra, 18 May 2011
How Social Media is used in Local Government
• Where is Shoalhaven City Council in all this?–Currently has a limited Social Media policy
(under review)–Has selected uses for Social Media• Shoalhaven Entertainment Centre – Facebook• Shoalhaven Tourism – Flickr• Shoalhaven City Council – You Tube
Local Open Government Innovation Summit, Nowra, 18 May 2011
Shoalhaven City Council
Local Open Government Innovation Summit, Nowra, 18 May 2011
Shoalhaven City Council
and Tourism and Tourism
Local Open Government Innovation Summit, Nowra, 18 May 2011
Shoalhaven City Council
Local Open Government Innovation Summit, Nowra, 18 May 2011
Current and Future uses of Social Media at Shoalhaven City Council
• Shoalhaven City Council is using Social Media– Ad-Hoc commencement– Resources
• Moving forward– Development of new policy and procedure– Clear direction and focus– Dedicated staff/resources– Support from Community
Local Open Government Innovation Summit, Nowra, 18 May 2011
Thank you
Ben HarnwellShoalhaven City CouncilEconomic Development Officerharnwellb@shoalhaven.nsw.gov.au 02 4429 3388
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