listening. poor listening skills after listening to a 10-minute presentation, how much is understood...
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Listening
Poor Listening Skills
After listening to a 10-minute presentation, how much is understood and retained?
Ten minutes later: 50%
Two days later: 25%
Dr. Lyman K. Steil of the University of Minnesota in St. Paul
Hearing vs. Listening
• Hearing -- your ears pick up sound waves being transmitted by a speaker
• Listening -- making sense out of what is being transmitted
Listening Levels
Pseudo Fake Listening Highly passive Should be avoided
Appreciative For personal pleasure
Passive or active Used in an entertaining speech
Empathic To help the speaker
Active Used in parts of a speech or in therapy groups
Comprehensive To learn or understand
Highly active Used in most speeches
Critical To analyze or evaluate
Highly active Used in most speeches
How to Listen Effectively
• Be willing to expend energy
• Listen analytically
Prepare yourself physically and intellectually
How to Listen Effectively
Take notes
(1) gives you a record of the speaker’s most important points
(2) sharpens your ability to listen analytically
(3) keeps your attention on the speaker’s words and not let your mind wander
How to Listen Effectively
• Option A
Main Ideas
Shortage of organs
Many will die waiting
Situation worse than it looks
Support material
All parts of U.S.
Liver—13% died last year
Heart—20% died
1000s die before names can reach lists
Response
Why is heart stat higher?
Shortage of organs
All parts of U.S.
Many will die waiting
Liver—13% died last year
Heart—20% died—why higher?
Situation worse than it looks
1000s die before names can reach lists
How to Listen Effectively
• Option B
Shortage of organs
All parts of U.S.
Many will die waiting
Liver—13% died last year
Heart—20% died—why higher?
Situation worse than it looks
1000s die before names can reach lists
How to Listen Effectively
• Resist distractions
1. auditory
2. visual
3. physical
4. mental
The Listener’s Responsibilities
• Give every speaker a fair chance
• Control emotions
The Listener’s Responsibilities
• Avoid Rudeness: Follow the Golden Rule of Listening
The Listener’s Responsibilities
• Listen unto others as you would have others listen unto you.
• In other words, you should listen attentively and courteously because when the situation is reversed – and you are the speaker – you would want your audience to listen attentively and courteously.
The Listener’s Responsibilities
• Avoid rudeness: Reject electronic intrusion
The Listener’s Responsibilities
• Don’t multi-task during a speech
The Listener’s Responsibilities
• Provide encouragement
Speech Evaluations
• Listen objectively
• Take notes
Speech Evaluations
• Look for both positive and negative aspects
• Give positive comments first
• Couple negative comments with positive alternatives
Speech Evaluations
• In most cases, ignore nervousness
• Be specific and measurable
Speech Evaluations
Unhelpful Helpful
Your eye contact was poor Your eye contact favored the left side of the class room. Or you looked too much at the floor.
I liked your speech Your topic was well chosen. Your enthusiastic delivery helped me stay connected to your ideas.
You looked tense and
scared Put your notes on the lectern so that your
trembling hands don’t rustle the paper.
Speech Evaluations
• Don’t be defensive
• Seek clarification
• Strive for improvement
When receiving evaluations:
Tip 1 Take Notes in Important Conversationsand Small-Group Meetings
It’s a nonverbal way of saying, “Your ideas are important to me—so important that I want to make sure I get them down correctly.”
Tip 2 Confront Electronic Rudeness
(1) If you are in a position of authority, tell listeners to put away their cell phones and iPods.
(2) Explain to the audience that you have trouble
concentrating when people are working on electronic devices, and ask them politely to please put away their devices.
(3) Open with an attention-getter that is so captivating that the audience becomes absorbed in your presentation.
Ethics for Public Speaking Class
Speaker Audience
1. Always show up when scheduled to speak
1. Support speaker, no daydreaming or homework, don’t distract speaker in any way
2. Respect audience opinions 2. Respect speaker’s opinions
3. Be honest 3. Be open-minded, don’t take offense during speeches or class discussion
4. Carefully research all sides of topic
4. Give honest, tactful critiques
Analyzing the Audience
The Self-Centered Speaker
Focus on self
Will I look good?
Will the audience like me?
The Audience-Centered Speaker
Focus on audience
Who are my listeners?
How can I reach them with my message?
Analyzing and Adapting
• Analyze
• Adapt
What do listeners know about ice
packs as first aid?
Analyzing and Adapting
• Your Classmates as an Audience• View the classroom as an artificial speaking
situation• Or see your fellow students as an authentic
audience
What do listeners know about ice
packs as first aid?
Getting InformationAbout the Audience
• Demographic data• Statistical trait of the audience such as
age, gender etc
• Attitudinal data• Audience attitudes, values, and beliefs
such as feelings about the topic, level of agreement with speech’s thesis,
• Attitude toward attendance (Is the audience present voluntarily or out of obligation)
Getting Informationabout the Audience
• Surveys
• Interviews
Audience Diversity
Listeners with Disabilities
Scott H. Lewis, a member of a Toastmasters club in Washington state, “Ask the disabled participant.”
Audience Diversity
Listeners with Disabilitiesp.63
• Listeners who have mobility impairments
• Listeners who are deaf or hearing-impaired
• Listeners who are blind or visually impaired
Audience Diversity
• Gender
• Age
• Educational background
• Occupation
• Religious affiliation
• Economic and social status
Audience Knowledge
• Audiences that know a lot about the topic
Early in your speech, reassure them that you will cover new ground.
Audience Knowledge
• Audiences that know little or nothing about the topic
Visual aidsExamples, stories
Audience Knowledge
• Mixed audiences
Start off at simple level and add complexityas you go along.
Example:“I realize that some of you know nothing at all about this problem, while some of you have already become victims. I want to begin by defining what identity theft is, and I’ll get into the nitty-gritty of how we can defeat the crime”
Audience Psychology
Interest level
• Assess with a survey
• Create interest
Audience Psychology
Attitudes toward the goal p.65
• Unfavorable
• Neutral
• Favorable
Audience Psychology
Attitudes toward the speaker
establish your credibility
Attitudes toward the occasion
show an awareness of their situation and show that you sincerely want to help them
The Occasion
Time limit
The Occasion
Purpose of the event
The Occasion
Audience size
Tip
A.U.D.I.E.N.C.E. Analysis by Lenny Laskowski
• A nalysis - Who are they? How many will be there?
• U nderstanding - What is their knowledge of the subject?
• D emographics - What is their age, sex, educational background?
• I nterest - Why are they there? Who asked them to be there?
• E nvironment - Where will I stand? Can they all see & hear me?
• N eeds - What are their needs? What are your needs as the speaker?
• C ustomized - What specific needs do you need to address?
• E xpectations - What do they expect to learn or hear from you?
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