liam maxwell utrecht

Government as a Service

@liammax

Government as a Service

Political and Operational Perspective

Does Central Government IT have a role?

Open Source

Reading

Southampton

Brighton

London

142,000 residents

66,000 homes

42 kT to landfill

4% tax cut in 2010

lean systems

transparency

incentives

£100/tonne

?

recycle rewardmeasure

£130 p.a.

Results

Activation Rate 64%

Recycling up 40%

Contamination down 60%

More careful recycling 74%

Reward Points £2m

Net Saving yr 1 £1-200 k

plus.....

better communications

community engagement

complimentary currency

increased charitable giving

increased local trade

GovernmentLab

64% online

beta

IT£16-26bn

IT£16-26bn

Procurement Process

A new approach

Open...

Local

Identity

Capability

Control

Outcomes

TRANSPARENCYPERSONAL IDENTITYCOST

3 key steps

The Thompson Report, 2008

It's ours, 2009

Better for Less, 2010

Personal Ownership of dataPresumption of open data, reversing current logicNo £100m+ contracts‘Risk parsing’ of all major contracts, Disaggregation of large outsourcing contractsFocus on 80/20 rule in specifying systemsRing-fenced innovation fundingFocus on OSS across government estateRelentless drive of apps/infrastructure/services to commodity statusPiece by piece examination of high capex contractsPenalising ‘scorched earth’ activities (eg spike of pre-April contract renewals)

“Political leaders will have to let go… of the ideathat “we know best” – that people can’t be trustedto run their own lives and their own communities …because if we get things right we can now moveconfidently into a new, post bureaucratic era…where true freedom of information makes possiblea new world of responsibility, citizenship, choiceand local control.”

David Cameron, Google Zeitgeist Conference,

October 2007.

The most important is the principle of diversity. We will create a new presumption – backed up by new rights for public service users and a new system of independent adjudication – that public services should be open to a range of providers competing to offer a better service. Of course there are some areas – such as national security or the judiciary – where this wouldn't make sense. But everywhere else should be open to diversity; open to everyone who gets and values the importance of our public service ethos. This is a transformation: instead of having to justify why it makes sense to introduce competition in some public services – as we are now doing with schools and in the NHS – the state will have to justify why it should ever operate a monopoly.

public services should be open to a range of

providers competing to offer a better service

Adult Social Care Tax Educa-tion BenefitsWaste

Collect’nLeisure

service delivery

Adult Social Care Tax Educa-tion BenefitsWaste

Collect’nLeisure

service delivery

Adult Social Care Tax Educa-tion BenefitsWaste

Collect’nLeisure

cassette mechanismWasteCollect’n

How do we get there?

GovernmentLab

no!The Department of

STANDARDISESTANDARDISE

AGNOSTIC, AGNOSTIC, PLURALPLURAL

UTILITY UTILITY MODELMODEL

GOVERNMENT GOVERNMENT TRADITIONTRADITION

Business Logic

Open Tech Standards

Technology

Suppliers

Commercial Delivery

Technology

Suppliers

Commercial Delivery

Business Logic

Open Tech Standards

How do we get there?

Platform

TransparencyAudit

Service Transformation

Personal Identity & Consumerisation

Competitive tension

ILC

Helping small businesses help us deliver agile IT

Cost ControlDesktop £354 pa

Desktop £2,000 pa

Adult Social Care Tax Educa-tion Benefits Health Leisure

cassette mechanismHealth

Personal Data Store

Open Standards

Project Initiat'n Design Development Pilot Deploy-ment Delivery

procurement reformDeploy-ment

gov

How do we get there?

Platform

TransparencyAudit

Service Transformation

Personal Identity & Consumerisation

Competitive tension

ILC

Commodity

Drives cost down

e.g. Office Productivity

Needs...

Open Standards

Drives cost down

e.g. Office Productivity

Needs...

Open Standards

Level Playing Field for Open Source

Compulsory Open Standards

Comprehensive asset register

Educate & promote the culture of Open Source

Learn from the pioneers...

OPEN GOVERNMENT

CONSUMER-DRIVEN, STANDARDISED UTILITY SERVICE-DELIVERY-MODELSPUBLIC SECTOR ARCHITECTURE

CULTURE CHANGE: GOVT. COMMISSIONS SERVICESREQUIRES

SERVICE DRIVEN PROCUREMENT MODELS & PRACTICESENABLED BY

INCREASING TRANSPARENCYDRIVEN BY

COMMON COMPONENTSSUPPORTED WITH

INTEROPERABILITY & OPEN DATAMADE POSSIBLE THROUGH

EFFECTIVE IDENTITY & SECURITYAND CREDIBLE BY