leveraging partnerships in a tight economy
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Leveraging Partnerships in a Tight Economy
Sandra Crumlish, MSAscrumlish@sjm.com2011 NCNMLG/MLGSCA Joint Meeting
Tight Economy, Dwindling Budgets, Threats to Resources
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Benefits of the Working Relationship
Level o
Library
Organization
Vendor
PartnershipsCustomer Service
Library Support – 15,000 Employees
4
1500
Heavy
Users
3500 Light Users 2500
Moderate
Users
What are We Facing?
LIBRARYRECRUIT
Pathway to Success
6
Strat Marketing
CSEs
Research
Clinical Studies
Regulatory
Vendor Extras
7
What Does This Mean?
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• Library-Vendor• Library-SJM• Vendor-SJM
• Trust• Reciprocal
Relationship
• Organizational Goals
• User Satisfaction
Library
Develop Partnerships
Mutually Beneficial
Continuous Improvement
Take the Leap!Sandra Crumlish, ManagerLibrary & Resource CenterSt. Jude Medical CRMDscrumlish@sjm.com
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