letter of complaint
Post on 31-Dec-2015
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Letter of Complaint
Business Communication
PurposeThe purpose of the letter of complaint is not to blow off steam.The less whiny your letter sounds, the more likely you are to get a positive response from your reader.
Include facts…The TransactionNote:
WhereWhen How
You purchased the product or received the service
IncludePhotocopies of evidence
ReceiptCanceled checkWarranty
The Product or ServiceInclude the model or serial number
Serial NumberSerial Number123-67-9821123-67-9821
The ProblemBe specific about what is wrong.Be sure to include any inconvenience the problem is causing you.
Attempted SolutionIf you have already tried to solve the problem:
Explain what you didWho you talked to
The SolutionExplain what action you want the reader to take
A refundA replacementAn apology
Format of the letterPersonal Business LetterBe sure to include your:
NameAddressCity, State and Zip
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