lessons learned scaling kanban in a large organization
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Richard HensleyAVP ProcessMcKesson Corprichard.hensley@mckesson.comrhensley99@msn.comwww.linkedin.com/in/richardhensley
Lessons Learned Scaling Kanban in a Large Organization
• Stable, Deep Rooted Traditions• 175 year old drug distribution company• More than 100 billion dollars in revenue• More than 35 thousand employees• Worldwide operations
Copyright 2012 - Richard Hensley
Working with the people in your
system so that way your business
team thinks and the way your
product development team executes
are in alignment
Goal of This Talk
Business and technology can peacefully co-create!
Alignment
Copyright 2012 - Richard Hensley
• Growth Business• Federation of 3 Businesses• Change Target
– Product Development– Product Management– Documentation Development– Training Development– Clinical Content
Development– Product Strategy– Product Services
McKesson Health Solutions
Copyright 2012 - Richard Hensley
When is it going to be done? What is it going to cost?
What Matters
Copyright 2012 - Richard Hensley
Kanban MethodPeopleBusiness System
Topics
Copyright 2012 - Richard Hensley
4 Principles
1. Start with what you do now
2. Agree to pursue incremental, evolutionary change
3. Initially, respect current roles, responsibilities, and job titles
4. Encourage acts of leadership at all levels in the organization
6 Core Practices
1. Visualize
2. Limit Work-In-Process (WIP)
3. Manage Flow
4. Make Management Policies Explicit
5. Develop feedback mechanisms at workflow, inter-workflow, and organizational levels
6. Improve collaboratively using “Safe to Fail” experiments
Kanban Method in One Page
Copyright 2012 - Richard Hensley
People
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Disinterest to Engagement to Ownership
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Change Journey
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People are Social
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Mystery and Imagination
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Frequently Expose a Bit
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Going Viral
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Continuously Improve
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Watch Out
• Resistors• Dangerous Enthusiasm• Improvements with Wild Abandon• Shotgun Metrics• Stigmatizing Change with Negative Events
Copyright 2012 - Richard Hensley
Let’s Chat
Copyright 2012 - Richard Hensley
Business System
Copyright 2012 - Richard Hensley
Starting Up – Creating a Sturdy Foundation
• Start with what you do now• Apply the core practices of Kanban• Start within a safe scope of authority and influence• Add to your system within your scope of comfortable influence• Add to your system as the viral nature takes a-hold
Copyright 2012 - Richard Hensley
Construct Quality
Copyright 2012 - Richard Hensley
Construct Quality Deliver Deploy
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Analyze DesignConstru
ctQuality Deliver Deploy
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Copyright 2012 - Richard Hensley
Scaling Up – Engaging the Business
• Dates and Dollars• Model Future Performance• Whole System Accountability
Copyright 2012 - Richard Hensley
Dates and Dollars
Copyright 2012 - Richard Hensley
Model Future Performance
Copyright 2012 - Richard Hensley
Whole System Accountability
Copyright 2012 - Richard Hensley
Scaling Out – Engaging Across the Portfolio
• Cross Appropriation• Catalog the ideas from each implementation• Use the ideas in each new implementation• Do not assert the ideas into the implementation
• Reconfiguration• Change ideas from you catalog to be appropriate in your new
implementation• Articulation
• Document and report out how the ideas have changed• With each new business you are starting over without starting from
the beginning
From Disclosing New Worlds by Charles Spinosa, Fernando Flores, Hubert L. Dreyfus
Copyright 2012 - Richard Hensley
Working with the people in your
system so that way your business
team thinks and the way your
technology team executes are in
total alignment
Checking in on the Goal
Business and technology can peacefully co-create!
Alignment
Copyright 2012 - Richard Hensley
Let’s Chat
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