lecture 4: landside

Lecture 4: Landside

By: Zuliana Ismail

Learning Outcomes

Students able to:• Describe major terminal design concepts• Passenger’s Check in• Explain the apron and gate system• Describe about the passenger movement and

baggage handling.• Explain the ground access to airport

Landside Services

• For Passengers operations• Facilities associated with the movement of

passengers and baggage.

LANDSIDE

Landside Facilities

TERMINAL BUILDING

PASSENGER MOVEMENT

BAGGAGE HANDLING

PARKING LOTS

ACCESS ROAD

PUBLIC TRANSPORTATION

Terminal Building

Terminal Building

• Terminal building is the main building where passengers embark and disembark aircrafts.

• The terminals are the ‘front door’ to the Airport and serve as the public interface between the airside and landside elements.

The world's largest airport terminal

• The Hong Kong International Airport passenger terminal building is 1.3 km long and covers an area of 135.9 acres and is the world's largest single airport building.

• It also has 48 aircraft parking stands with boarding gates and air bridges, the terminal has a capacity of 45 million passengers a year, arriving on 460 flights every day.

Airport Terminal Design

• Piers offer high aircraft capacity and simplicity of design, but often result in a long distance from the check-in counter to the gate (this way called as Contact Pier).

• Most large international airports have piers, including Chicago's O'Hare International Airport, Frankfurt International Airport, London Heathrow Airport, Amsterdam Schiphol Airport, Kuala Lumpur International Airport, Bangkok International Airport, Beirut International Airport and Miami International Airport.

Kansai International Airport

Pier Finger Terminals

• This configuration involves a single terminal where all the ticketing and passenger processing takes place.

• Connected to this are numerous concourses that lead to one or more satellite structures.

• Need high speed escalators, monorails or electric-powered carts to reduce walking distances.

Pier Satellite Terminal

Airport Terminal DesignKLIA Airport

Tampa Airport

Transporter TerminalAirport Terminal Design

• In this concept passengers are transported to and from the building to the parked airplane. • With this concept, aircraft can be parked remotely from the terminal buildings thus increasing the

amount of aircraft embarking and disembarking passengers. • Airplane taxiing time to and from the runway is decreased as well as the amount of aircraft engine

noise around the terminal.

Advantages:• Short distance• Low cost construction

Incheon Airport

Semicircular Terminal Airport Terminal Design

What are the functions of Terminal Building?

Four Key Functions of Terminal

• To process passengers (ticket check, customs clearance, immigration control)

• To provide various facilities for passenger (shopping, toilets, eating, meeting & greeting, business & conference).

• To organize passengers before journey by plane.

• To facilitate a change of transfer mode (ex: from train to plane, from car to plane, etc.).

Inside Terminal Building

Parts of Terminal Building

A terminal building could be made for passengers, cargo and for any other specific purposes. It comprises the basic physical parts as

•  Front side of the Terminal • Visitors Area and Check-in Area• Shop retails• Security Hold Area & Baggage Make Up area• Passengers Meet and Greet area• Airlines offices, counters for Tour and Travel

agencies counters for Taxi services• Lounges of Business class or Executive Class

passengers

Any airport’s aim is to provide high quality terminal facilities

WHY??

• T o handle the passengers traffic flows effectively .

• To provide a quality experience for customers, because terminals provide the first and last impressions for visitors to the airport.

• To become a HUB

DEFINITION OF A HUB

• A hub for air travel is a major airport which has direct service to many other airports, but not necessarily by the same airline.

• An Airline hub, refers to an airport where a specific airline maintains large operations. These airports often have maintenance hangars, VIP lounges, and many international flights on that airline.

Definition of A Hub …

• Hubs are airports where a specific airline will concentrate operations so that they can funnel connections to each of the "spokes" in the network.

Steps to become HUB

1. Provide Excellent Services (both Airside and Terminal)

2. Provide Adequate Facilities

3. Build Attractive and Effective Terminal.

4. Heavy Promotions.

5. Suitable charge fees.

What are the key factors to build an ATTRACTIVE & EFFECTIVE

airport terminal building?

Attractive and Effective Terminal

• Ambiance (character/atmosphere of place)• Cleanliness

Ambiance Singapore Changi

Ambiance Singapore Changi

Attractive and Effective Terminal

• Unique Architectural

Incheon

Attractive and Effective Terminal

• Good and adequate signage

Attractive and Effective Terminal

• Less walking distance for passengers

Attractive and Effective Terminal

• Excellent retail stores• Becoming mini township• Branded stores

Dubai Airport Retail Shops

Attractive and Effective Terminal

• Many activities for passengers

Attractive and Effective Terminal

• Pleasing & good waiting environment

Attractive and Effective Terminal

• Accurate information

Attractive and Effective Terminal

• Passengers friendly• Excellent customer service.

Effective Terminal

• Efficient public transportation • Hotels and rest rooms walking distance• Well located facilities & services (restaurants,

etc.)• High security level, safe from any threat

potential•

Passenger’s Movement

Flow chart of an embarking passenger

Flow chart of an EMBARKING passenger

Check-in

• Airport Check-in are service counters found at commercial airports handling commercial air travel. The check-in is normally handled by an airline or a handling agent working on behalf of an airline. Passengers usually hand over any baggage they do not wish or are not allowed to carry-on to the aircraft's cabin and receive a boarding pass before they can proceed to board their aircraft.

Aer Lingus Self Check-in Kiosk at Dublin Airport

Check-in counters

Immigration Duties

• Immigration responsible for:

• Monitor persons who leave or enter the country,• Checking for appropriate documentation,• Arresting people wanted by international arrest

warrants.• Block the entry of dangerous people to the country.

Security Checks

• Confirming the identity of travelers, Checking a photo ID & transports.

• Body Screening using Metal Detector Gate

• Baggage scanning using X-ray machine

Flow chart of an DISEMBARKING passenger

Custom Duties

• Customs responsible for :

• The processing of people, carriers, cargo, and mail into and out of the country.(including animals & hazardous items)

• The proper collection of taxes, fees, penalties for imported items.

• The prohibition of narcotics and illegal drugs.

BAGGAGE HANDLING

Baggage Handling System

Functions : To process and move the passengers’s baggage

• From the check in area to the departure area or• From the arrival gate to the baggage-claim area.

Goals: • Faster• Safe

Methods of Moving Bags• Manual Methods

• Multiple luggage pieces in one cart

• Not automatically sorted

• Automatic Methods• DCV – Destination Coded Vehicles

• Each cart contains a single piece of baggage• Automatically sorted• Little or no human interaction required

DCV – Destination Coded Vehicles

• DCVs = Destination-coded vehicles

• Automatic Scanner=scan the labels

on the baggage• Conveyors- Like a local ‘roads’

Baggage Handling using DCVs• Check-in: Agents put tag on baggage

• Bag’s owner, Flight number, Final destination, Intermediate connections and airlines

• Automated bar code scanner• After reading the bar-code, the system will know where that bag is at

all times.• Hundred of computers keep track of the bag.

• Conveyors• Hundreds of conveyors with junctions connecting all of them• Sort all of the bags from all of the different airlines and send them to

DCVs that are headed to the proper terminal and gate• DCVs –Destination Coded Vehicles

• Headed to proper destination• Move bag quickly (5 times faster than conveyors)• Tracked by computers