leave the powerpoint at home

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

Leave the PowerPoint at Home

May 11, 2010

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

Introductions

To help Georgia businesses, industries, and communities to be more competitive through science,

technology and innovation.

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

You were learn

• Quick and easy simulations for you to engage C-level to front line staff.

• Instructional guide to reference for the: – Card Exercise– 5S Numbers Game

– PIG Exercise

Assumptions: You are able to communicate the lean philosophy and tools.

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

Card Exercise

Purpose: To help illustrate the impact of batching and the advantages of one piece flow.

What you need:3x5 cards (white & colored), pens, and a flipchart (or whiteboard)

Time: 15 minutes

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

Card Exercise

• Two Rounds (or more)

• Write first and last name

• Batch Size = 5

• Rework = blue card

• Make as many as possible

• Measure

�Shipped

�WIP

�Defects

�Lead-time

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

Card Exercise - Debrief

• Simple exercise to show the effects of batching.

• Can be run on a moments notice.• Don’t take it for granted that people

understand what is “batching”.

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

5S Numbers Game

Purpose: To help illustrate the impact of 5S – it is not “Spring Cleaning.”

What you need:Handouts (preferably each round a different color)

Pens, and Slides

Time: 20 minutes

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

The 5S Numbers Game

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

5S Numbers Game

• Round 1– You are in the business of crossing out

numbers.– The sheet in front of you represents your

current work environment.

– You have 30 seconds to cross out in sequential order the numbers 1 – 49 on your sheet.

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

5S Numbers Game

• Round 2– We have accomplished the first S: Sort.

– The numbers 50-90 have been removed as they were not needed.

– You have 30 seconds to cross out in sequential order the numbers 1 – 49 on your sheet.

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

5S Numbers Game

• Round 3– We have accomplished the second S: Set

in Order.– The number 1 is in the bottom left hand

corner.

– The numbers run bottom to top and left to right.

– You have 30 seconds to cross out in sequential order the numbers 1 – 49 on your sheet.

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

5S Numbers Game

• Round 4– We skipped the third S: Shine as number

scrubbing if for the accountants.– We have accomplished the forth S:

Standardize.

– The numbers 1-49 have been re-organized in a much more standard and logical way.

– You have 30 seconds to cross out in sequential order the numbers 1 – 49 on your sheet.

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

5S Numbers Game

• Round 5– We have returned to our original work

environment.– A quality problem has been discovered,

two numbers are missing.

– 30 seconds equals one shift of work.– Find the two missing numbers and record

how long it took you.

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

5S Numbers Game

• Round 6– We are returning to our standardized work

environment.– How much easier will it be to find out

quality problems in an environment that is sorted, straightened and standardized.

– You have 30 seconds to find the quality problem.

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

Numbers Game - Debrief

• Demonstrates the length of time spent searching for “something” in an environment.

• Does not explain the mechanics of 5S.• Can use to educate executive

leadership on the impact of a 5S project – it’s not just a “feel good” project.

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

PIG Exercise

Purpose: To help illustrate the need for Standardization. Demonstrates the power of Standard Work in Continuous Improvement efforts.What you need:Handouts, stopwatch,tape, and pens

Time: 15 minutes

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

Let’s Draw - Round 1

• Draw the side profile of a pig, centered on the page.

• Make sure the pig's head is facing left.• The pig should be drawn large enough

so that a piece of it is in every box EXCEPT the top right.

• You have 2 minutes to draw your pig.

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

Let’s Try again - Round 2

• Draw another pig using the standard procedure provided.

• You have 2 minutes to draw your pig.

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

Third Times a Charm– Round 3

• Draw another pig using the new standard procedure provided.

• You have 2 minutes to draw your pig.

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

Pig Exercise – Debrief

• Tool to help explain standardization.– What it is

– Why is it important

• Addresses an individuals unique “point of reference” and experiences.

• Its not important which standard you pick, just pick one – you are going to improve the process.

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

Wrap Up

• Don’t underestimate the power of simple exercises to help educate.

• Have these exercises in your “lean kit”available to use anytime.

• Start building your “lean exercise” kit.

Healthcare Performance Group

2010 © Georgia Tech Research Corporation

WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit

Thank you!

Jenn Lingenfelter, Lean Project ManagerGeorgia Tech – Healthcare Performance GroupEmail: jenn.lingenfelter@innovate.gatech.edu

Phone: 404-386-7472