leadership: continuous improvement...dianne ray, cpa, mpa . colorado state auditor . mountain and...
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Dianne Ray, CPA, MPA Colorado State Auditor
Mountain and Plains Intergovernmental Audit Forum Conference
August 30, 2017
Leadership: Continuous Improvement
Leadership Styles Peacock
Eagle
Owl
Dove
Green Yellow Red Blue
Dominator Avoider
Collaborator Accommodator
Leadership: Continuous Improvement
Effective Leadership has a Strategic Vision
Strategic Vision: Continuous Improvement Engages Everyone in the Vision
• OSA approach – Outside help – SWOT – Team approach – Reporting back
Strategic Vision: Continuous Improvement Betters Business Processes
• Strategic Vision: Audits with Greater Impact – Business Process: Statistical Sampling
• Additional Results: Change in scope and sampling discussions
Leadership: Continuous Improvement
Responsive Leadership is Fluid and Adaptable
Responsive Leadership: Continuous Improvement Learns from Others
• Peers and Industry Leaders • Trade journals • Daily feeds • OSA
– Learning Actions • You Make a Difference • Fraud Hotline
Responsive Leadership: Continuous Improvement Evaluates Opportunities
• OSA – Mission-driven
• Tax Expenditures • Fraud Hotline
– Other solutions – Create opportunities
Leadership: Continuous Improvement
Empathic Leadership Demonstrates Concern for Employees
Empathic Leadership: Continuous Improvement Seeks Ways to Connect with Staff
• Walking Around Leadership/Management
• Chats and Chocolates
ME
Empathic Leadership: Continuous Improvement Works to Better Work-Life Balance
• OSA – Flex – Wellness – Community Service – “Healthiest Employer”
Empathic Leadership: Continuous Improvement Challenges the Status Quo for Employees
• OSA – Coffee – Overtime – Wellness Budget – Standing Desks
Leadership: Continuous Improvement
Creative Leadership Looks Beyond Structure and Sees Possibilities
Creative Leadership: Continuous Improvement Looks Beyond the Confines of Job Descriptions and Sees Strengths that can be Developed • OSA
– High-performing Employees – Identify Strengths/Interests – Design Job to leverage Strengths – Win-win
Creative Leadership: Continuous Improvement Challenges the Unchallenged
• Improvement to our Audit Reports – One page highlight sheets – New look for cover of reports – Changed the standard font and spacing
(after much research)
Creative Leadership: Continuous Improvement Challenges the Unchallenged
• Other changes – Press releases
– Revamped findings report structure for
consistency
Creative Leadership: Continuous Improvement Asks for Changes even when The Outcome is Uncertain • OSA
– Budget changes – FTEs – Wellness
Leadership: Continuous Improvement
Expansive Leadership Leverages the Knowledge and Skills of Others
Expansive Leadership: Continuous Improvement is Gained through Others
• Trust • Listen • Act
1525 Sherman Street, 7th Floor, Denver, Colorado 80203
303.869.2800
http://www.colorado.gov/auditor/
@COStateAuditor
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