leadership academy 8 - 2017 -...

Leadership AcademyWelcome!

August 2017

Gabrielle K. Gabrielli, Ph.D.

Ground Rules

1. Turn any cell phones or anything else thatmakes sound to the off or silent position.

2. Be on time including from breaks.3. Listen actively.4. Keep an open mind.5. Be respectful to everyone; don’t interrupt.6. If you break any rules, you sing.

Updates

• Anything new to share?• Any positive changes as a result of last

month’s session?• How are your mentor pairings going?• Has anyone not reached out to his or

her mentor or mentee lately?• 360 leader evaluations

• Leader of the Year form coming soon!

AgendaFriday 17 August 2017

1230 Ground Rules, Objectives, Updates, Agenda

1300 Developing Creativity and Applied Imagination to Problem SolvingActivitiesDiscussionsApplication

1615 Leadership Academy Mentoring ProgramQuestions and Answers

1630 Adjourn

Learning Objectives

By the end of this session, you will be able to:• Illustrate how visual thinking can improve

creativity, innovation, and collaboration indesign, delivery, and evaluation of solutions.

• Describe the role of innovative learning.• Apply tools to help creatively focus needs and

solve problems visually.• Given challenges and scenarios, use tools to

implement solutions and make adjustments toplans as needed.

Developing Creativity and AppliedImagination to Problem Solving

Importance of Creativity

• Study of more than 1,500 CEOs from 60countries and 33 industries, it was foundthat creativity is the most critical skill tohelp CEOs navigate our ever changing,complex world.

• Unfortunately, top executives often don’tpractice their creative skills enough to besuccessful in using them.

Blocks to Creative Thinking

• Looking for the “right” answer• Logical, practical thinking• Following rules• Being too serious• Avoiding ambiguity• Saying you are not creative

SuperBrain Yoga

• Developed by pranic healing Master KoaChok Sui

• Practiced with different audiences rangingfrom children with special needs toAlzheimer’s patients

• Increases brain function and creativity• Earlobes stimulate neural pathways in brain

Powerful Brain Exercise

• With your feet pointing straight ahead,spread them apart about shoulder width.

• Grab your right earlobe with the thumband finger of your left hand.

• Cross over your left arm and do the sameusing your right hand on the left earlobe.

• Squat as fully as you can, breathing in.• Then breathe out as you stand.• Synchronize breathing with the squats.

Continue repetitively for three minutes.

Put on Your Creative Thinking Caps

Brain Exercise

• Use any 3 of the 4 random words below tocreate a statement that is grammaticallycorrect but actually makes no sense at all.– discombobulated– question– dog– elevator

Innovation

What does innovation mean to you?

Visual Thinking

• ~75% of brain’s neurons that processsensory information dedicated to vision.

Brain Exercises

Brain Game

• Which way is the dancer spinning?

Visual Thinking

Visual thinking means taking advantage ofour innate ability to see- both with our eyesand with our mind’s eye- in order to discoverideas that are otherwise invisible, developthose ideas quickly and intuitively, and thenshare those ideas with other people in a waythey simply get.

-Dan Roam

Visual Thinking Process

1. Look2. See3. Imagine4. Show

Look-See-Imagine-Show

Southwest Airlines Story

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Which Color is Your Pen?

• For the assessment that follows, note yournumber for each question.

Question A

I am in a brainstorming session in a conferenceroom that has a big whiteboard. I want to:1.Go to the board and start drawing circles andboxes.2.Go to the board and start writing categorizedlists.3.Add something to clarify what’s already upthere.4.Forget the whiteboard - we’ve got work to do!5.I hate brainstorming sessions.

Question B

Someone hands me a pen and asks me tosketch out a particular idea. I:1.Ask for more pens- in at least three colors.2.Just start sketching and see what emerges.3.Say, “I can’t draw, but....” and makesomething ugly.4.Write a few words then put boxes aroundthem.5.Put the pen on the table and start talking.

Question C

Someone hands me a complex, multipagespreadsheet printout. I first:1.Glaze over and hope it will go away.2.Flip through it and see if anything interestingpops out.3.Read across the column headers to identifycategories.4.Look for common data results across multiplecells.5.Notice that OPEX variance to budget is down2nd Quarter.

Question D

On my way home from a conference, I run into acolleague at the airport bar, and he or she asksme what I do. I:1.Grab a napkin and ask the waiter for a pen.2.Give my best elevator speech.3.Build an org chart with packs of sugar.4.Say, “Better buy another round - this will take awhile.”5.Shift the conversation to something moreinteresting.

Question E

If I were an astronaut in space, the first thing Iwould do is:1.Take a deep breath and take in the wholeview.2.Pull out my camera.3.Start describing what I see.4.Close my eyes.5.Find a way to get back into my spacecraft.

Results

5-9 10-14 15+

Exercise: Name 3 Problems

• Write down 3 business problems that havebeen on your mind lately.– Small problem (low-grade bother and would be nice

to solve but doesn’t really impact your business)– Medium problem (impacts either multiple people or

multiple parts of your business but doesn’t yet threatento explode)

– Large problem (seriously threatening your businessand would take a lot to solve, if it can be solved)

Root Cause Analysis - 5 Whys

The 5 Whys– Simple tool to identify root cause quickly– Toyota Production System made it popular– Not a problem solving technique

ProblemIdentifyRoot

Cause

Develop andImplementCorrective

Action

5Whys

5 Whys ExampleInterviewer: Why was the patient readmitted?Interviewee: Because he developed an infection postoperatively.Interviewer: Why did the patient develop an infection?Interviewee: Because the antibiotic was not administered within one

hour postoperatively.Interviewer: Why was the medication not administered within one hour

postoperatively?Interviewee: Because the pharmacy didn’t deliver the medication on

time.Interviewer: Why did the medication not get delivered on time?Interviewee: Because STAT medications are not properly identified in

pharmacy workflow.Interviewer: Why are STAT meds not properly identified in the

pharmacy?Interviewee: The pharmacy currently has no way to monitor STAT

meds in real time within the order fulfillment process.

Problem-Solving Techniques

• Brainstorming• Mind mapping• Reverse storming

Why Pictures?

• The best way to solve a problem is toprovide the clearest picture possible ofwhat the problem looks like.

Drawing Drill

• Take a minute to draw each item below.

Drawing Drill

Draw yourself. It can be a stick figure, butmake sure there are unique identifiers sowe know it is you.

Ask Basic Questions First

• Who and what problems relate to things,people, and roles.

• When problems relate to scheduling and timing.• Where problems related to direction and how

things fit together.• Why problems relate to seeing the big picture.• How problems relate to how things influence

one another.• How much problems involve measuring and

counting.35

Who and What Problems

• Who are all the players in this problem,and what do they do?

• What makes this thing different than thatone? Which do I prefer?

• Who is in charge and who else isinvolved? Where does responsibility lie?

Who and What Problems

Portraits

How Much Problems

• Do we have enough of X to last as long aswe need?

• How much do we need to keep going?• If we increase this, can we decrease that?

How Many and How MuchProblems

Charts

When Problems

• What comes first?• What comes next?• What do we need to do, and when, to get

everything done on time?

When Problems

Timeline

Where Problems

• Where do all these pieces fit?• What is most important, and what matters

less?• Where are we going now?• Are we headed in the right direction, or

should we be moving elsewhere?

Where Problems

Map

How Problems

• What will happen if we do this? Whatabout that?

• Can we alter the outcomes of a situationby altering our actions?

How Problems

Flowcharts

Why Problems

• What are we really doing and why?• Is it the right thing, or should we be doing

something else?• If we need to change, what are our

options?• How can we decide which of those options

are best?

Why Problems

Multi-variable plot

Problem Identification Drill

• Select which of the problem types bestrelates to the following eight problems.– I am a project manager and I need to make

sure we launch our new product this quarter.– I am on the business strategy team, and we

are struggling to determine the best directionfor our company.

– I am on the marketing team, and we thinkwe’ve identified the best market segment forour new service but aren’t entirely sure.

Problem Identification Drill

– I am a consultant, and my client wants toknow what it can do to increase market share.

– I am the executive director, and I want to leteveryone know about some big changes weare going to make around here.

– I am in HR and have been told to plan forlayoffs, but I don’t know what to tell people.

– I am a financial analyst, and I need to justifymy cost-cutting recommendations.

– I am an author, and I need to know if self-publishing is the best method?

Classify Your Problems

• For each of the S, M, and L problems youhave, classify them in the 6/6 tool.

SQVID

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SQVID Example

SQVID Example

• Simple vs. Elaborate• Quality vs. Quantity• Vision vs. Execution (or in other words,

where we want to be vs. how we would getthere)

• Individual Attributes vs. Comparison• Delta vs. Status Quo (or in other words,

how things might be if they change vs.how things are now)

Drill: Use 6/6 Rule

• Go back to your own S, M, L problems.• Draw possible solutions.• Use 6/6 rule.

• “Creativity is essentially a lonely art. Aneven lonelier struggle. To some ablessing. To others a curse. It is in realitythe ability to reach inside yourself anddrag forth from your very soul an idea.”

~Lou Dorfsman

See What Others Don’t See

Exercise Your Brain

Exercise Your Brain

Conclusions

• We must exercise our brains to staycreative.

• Drawing is a great way to presentinnovative ideas.

• The best way to solve a problem is toprovide the clearest picture possible ofwhat the problem looks like.

Questions?

Your website portal:http://gabrielleconsulting.com/leader2017