l’azurde training plan

2012 – 2013 Training Department

Targeted sector

New Joiner

Current Employee

Retail show room’s and whole Sale Team

New Joiner Training agenda

Company Induction

Customer service skills

Sales and KPI’s Understanding

Company Induction

Headlines

Company introduction and history

Value and vision

Company structure

Duty’s and responsibility

Development system in the group

Company policy and procedure (HR. Sales. Op’s. etc. )

Training Room

Tow to three hours + the ice breaking activity

Location And time fram

Customer Service skills

Headlines

Strategic Preparation

Importance of customer service

Greeting and approach

Asking the right question

Building Rapport & Showing Empathy

Effective listening

After sale and follow up benefit

Training Room

Tow to three hours + the ice breaking activity

On Job Training in the show room’s

Location And time fram

Sales and KPI’s understanding

Headlines

Determining the needs of a potential client

Matching the customer needs

Talking the customer language

KPI benefit and definition

Target setting and bonus scheme

Understanding on (U.P.T/A.T.V/L.F.L)

Training Room

Tow to three hours + the ice breaking activity

On Job Training in the show room’s

Location And time fram

Current Employee Training agenda

Leader ship training

Team building

Customer service skills

Sales and KPI’s Understanding

Leader ship training

Headlines

Envision and goal setting

Developing the team morale

Managing tough situation

Empower

Leading by example

Supporting and motivating the team

Training Room

Tow to three hours + the ice breaking activity

On Job Training in the show room’s

Location And time fram

Team building

Headlines

Team Communication

Team Conflict Resolution

Understanding Team Development

Openness's

Case study and giving feed back

Focusing on result

Training Room

Tow to three hours + the ice breaking activity

On Job Training in the show room’s

Location And time fram

Customer Service skills

Headlines

Strategic Preparation

Importance of customer service

Greeting and approach

Asking the right question

Building Rapport & Showing Empathy

Effective listening

After sale and follow up benefit

Training Room

Tow to three hours + the ice breaking activity

On Job Training in the show room’s

Location And time fram

Sales and KPI’s understanding

Headlines

Determining the needs of a potential client

Matching the customer needs

Talking the customer language

KPI benefit and definition

Target setting and bonus scheme

Understanding on (U.P.T/A.T.V/L.F.L)

Training Room

Tow to three hours + the ice breaking activity

On Job Training in the show room’s

Location And time fram

Oday Ghaly