lasting change part 2: creating pain and pleasure (part 2

Lasting Change Part 2: Creating Pain and Pleasure

(Part 2 of 3)

Presented By:

Carlann Fergusson Propel Forward

Orlando, FL

Presented at: ACLEA 55th Mid-Year Meeting

January 25, 2019 Phoenix, Arizona

Carlann Fergusson PropelForwardOrlando,FL

Leadership  change expert  and  author Carlann  Fergusson  inspires  audiences  to  create  lasting  change. Using  her  unique  mix  of  expertise  in  executive  leadership,  change  management  and  behavioral psychology,  she  prepares  her  audiences  to  lead  others  and  themselves  through  the  desired transformation. Her memorable advice  is based on  leading  large‐scale changes such as restructurings, downsizings, acquisitions, and global expansion.  It also  reflects over  twenty years of coaching  leaders through deep personal change. Though the type of change may be different but the journey to success is the same. Carlann  led award winning global and national teams for Intel, Visteon, Meijer, Press Ganey Florida  Power  and  the  US  Government.  Her  roles  included  overseeing  organizational  and  talent development, strategic planning, corporate communications and manufacturing. Her graduate degree is in  Industrial‐Organizational Psychology. As  the owner of Propel  Forward  LLC,  she provides  consulting and  executive  coaching  to  leaders  across  all  industries. Carlann  also  gets  the pleasure of  influencing future executives as an adjunct instructor for Northwestern University’s Leadership Program. Carlann is the author of the highly acclaimed book The  Insightful Leader: Find Your Superpowers, Crush Limiting Beliefs and Abolish Self‐Sabotaging Behaviors  (Praeger,  June 2018). The book  received endorsements from Marshall Goldmith, New York Times #1 Best‐Selling Author as well as from Jack Stahl, former CEO of Revlon and former President of The Coca‐Cola Company. Carlann has been a featured guest on ABC News Radio, Wharton Business Radio and has been cited  in CBS MoneyWatch,  International Business Times, Newsday  and Workday.  Carlann  resides  in Orlando,  Florida with  her  husband who works  for Disney. They shamelessly lure their two married children into family visits with free park tickets 

Creating Lasting Change

Part 2: Creating Pain & Pleasure

Carlann Fergussonwww.propelforward.com

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• Part 1 – Predicting Success or Failure– Identifying the 3 essential elements to change that will ensure

your success

• Part 2 – Creating Pain and Pleasure– Understanding fear and motivation to overcome

resistance

• Part 3 – Energizing Others to Action– Making your change something others will gladly help you

achieve

Creating Lasting Change

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D x V x FS > RDissatisfaction with the Current State

Resistance to Change

Knowledge of the First Steps

Clear, Compelling, Realistic Vision of the Future

The Change Equation by David Gleicher,promoted by Richard Beckhard & Reuben Harris, and simplified by Kathie Dannemiller

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4

D x V x FS > RDissatisfaction with the Current State

Resistance to Change

Knowledge of the First Steps

Clear, Compelling, Realistic Vision of the Future

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Slide 4

CF1 Carlann Fergusson, 12/5/2018

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Motor Cortex

Olfactory Bulb

BrainstemSpinal Cord

Cerebellum

Occipital Lobe

Parietal Lobe

Somatosensory Cortex

Temporal Lobe

2Change6

Frontal Lobe

Motor Cortex

Olfactory Bulb

BrainstemSpinal Cord

Cerebellum

Occipital Lobe

Parietal Lobe

Somatosensory Cortex

Temporal Lobe

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The Midbrain

Cingulate Cortex

Septal Area

Hypothalmus

Hippocampus

Amygdala

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WIIFM? What’s in it for Me?

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Avoidance of Pain

Attainment of Pleasure

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Getting Admins to Complete Training Forms

Pleasureassociated with current state

Pain associated with current state

• If something goes wrong with the training request it’s training’s fault

• Pace is currently not stressful – I don’t have to work too hard

• It’s the way it’s been for 40 years

• Don’t know status of my department’s forms when they are being processed

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Getting Admins to Complete Training Forms

Pleasureassociated with current state

Pain associated with current state

• If something goes wrong with the training request it’s training’s fault

• Pace is currently not stressful – I don’t have to work too hard

• It’s the way it’s been for 40 years

• Don’t know status of my department’s forms when they are being processed

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Pleasureassociated with

future

Pain associated with future

• Extra paperwork burden

• Fear of being blamed for any mistakes made

• Not knowing how to fill out the forms correctly

• Having to deny training that isn’t within guidelines (become the bad guys)

• Gain an additional skill

• Will know the status of my department’s training forms

• Will be able to calendar my team’s confirmed training dates

Future State Analysis

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Pleasureassociated with

future

Pain associated with future

• Extra paperwork burden

• Fear of being blamed for any mistakes made

• Not knowing how to fill out the forms correctly

• Having to deny training that isn’t within guidelines (become the bad guys)

• Gain an additional skill

• Will know the status of my department’s training forms

• Will be able to calendar my team’s confirmed training dates

Future State Analysis

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Pleasureassociated with current state

Pain associated with current state

• If something goes wrong with the training request it’s training’s fault

• Pace is currently not stressful – I don’t have to work too hard

• It’s the way it’s been for 40 years

• Don’t know status of my department’s forms when they are being processed

• No professional admin training

• Don’t feel respected as a professional

New Current State

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Pleasureassociated with desired state

Pain associated with desired state• Extra paperwork burden

• Fear of being blamed for any mistakes made

• Not knowing how to fill out the forms correctly

• Having to deny training that isn’t within guidelines (become the bad guys)

• Gain an additional skill

• Will know the status of my department’s training forms

• Will be able to calendar my team’s confirmed training dates

• Will receive professional training

• Job will be recognized as being important

• I will be recognized as being important

Future State Analysis

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• Develop and deliver high quality training for admins that demonstrates respect of the profession – and make certain they are the first group to receive training

• Train the admins on filling out the forms

• Set up Superusers so they have someone to go to within their peer group for questions

• Set up and distribute clear policy for training approval to all employees so that the policy minimizes the number of requests that are denied

• Inform managers and admins that mistakes in training forms cannot impact their performance feedback for the initial 6 months.

Strategies for Change

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• Increase magnesium retention

• Reduced inflammation

• Reduced pain

• Reduced muscle spasms

• Reduce risk of diabetes

• Absence of prescription related side effects

WIIFM?

Personal Change – Frontal Lobe

X

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Current State

Pleasureassociated with current state

Pain associated with current state

• Get to eat the foods I love

• Can drink whatever I want

• Don’t have to think about the content of food

• Eating and drinking is social

• Don’t want to be a pain at restaurants

• Somewhere there is a pill for that

• Constant pain

• Brain fog

• Muscle spasms

• Restless sleep

• Exhaustion

• Body will find something new to attack

• Fear losing ability to be active

• Fear my family having to take care of me 22

Force Field Analysis

Pleasureassociated with

changePain associated with

change• Reduced pain, inflammation, spasms and

other symptoms

• Will probably slow down progression

• May reverse disease

• Increases need to be creative with cooking

• Better brain function

• More energy for self and family

• Able to take vacations without wearing out

• Able to have quality of life later in life

• Have to consider every ingredient

• Have to be very selective of where I eat

• Have to cook more• Will have cravings• Socially pain – may not

accept some invites based on my dietary needs

• No easy food sources – e.g. airports

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• Create allergy card for eating out• Find recipes based on my needs• Learn substitutions so I can use some loved recipes• Continue to exercise to reinforce that I am mobile,

flexible• Find restaurants that can accommodate my diet

Strategies for Dietary Change

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What pleasure and pain is associated with one change you want to make? (for your key stakeholder – or for you)

Use your handouts to assess to both status quo and the desired future state.

Based on your assessment what strategies would you need to increase your chances of success?

Individual WorkSelect a professional or personal change

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Insights?

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If pain of current state and pleasure of future state is not high enough, can you eliminate status quo?

One last thing

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If pain of current state and pleasure of future state is not high enough:

One last thing

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D x V x FS > RDissatisfaction with the Current State

Resistance to Change

Knowledge of the First Steps

Clear, Compelling, Realistic Vision of the Future

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Part 3: Energizing Others to Action

Slide 29

CF1 Carlann Fergusson, 12/5/2018

Connect

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Carlann FergussonCarlann@propelforward.com321-600-4080

www.propelforward.comwww.theinsightfulleader.com

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Change Your Leadership