kpi - weekly dashboard template - padang 12 july 2011
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8/12/2019 KPI - Weekly Dashboard Template - Padang 12 July 2011
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WIP (Work in Process)
Goal/Aim
Optimize cash flow. The faster you can bill or invoice a work order (withcost applied), the sooner you get your return on investment
WIP by Age = Current Date – WIP First Cost Applied Date
WIP = WIP Labor Cost of Sales + WIP Parts Cost of Sales + WIP Misc. Cost of S
WIP % Open Jobs > = Number of WIP > 5 days / Total WIP] x 100
PIP – Paper in Process
Goal/AimInvoice jobs quickly as they are closed. Benchmark is 12 hours (in shop) and 24 h
Paper In Process = Invoice Date/Time – Last Labor Applied Date/Ti
Labor Utilization
Goal/AimOptimize workshop management efficiency as opposed to technician efficiency
Definition
This measure reflects the degree to which a service location keeps available labo
The lower the labor utilization, the higher the cost to run the shop.
Labor Utilization = [Applied Hours / Available Hours]x100
Labor Recovery Rate
Goal/Aim
Gives visibility to understand what you are billing versus what you expect per hou
Definition
This is a measure of average labor revenue for each hour a technician is assignedIt is similar to the Billing
Recovery Rate = Service Labor Sales Revenue / Applied Hours
Billing Efficiency
Goal/Aim
Indicator of quoting performance, technician efficiency, labour discounting.
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Definition
Billing efficiency measures what you invoice to the customer versus the labor th
put into the job
Labor Billing Efficiency = [Hours Invoiced / Hours Applied]x100
Productivity
Goal/Aim
Optimize both labor management and Service profitability.
Definition
This KPI shows the percentage of available hours that are billed
Productivity = [Billed Hours / Available Hours]x100
T/B Ratio (Total to Billed Ratio)
Goal/Aim
To maximize the hours productively applied and billed while minimizing the hours
Definition
KPI that measures how well the branch converts payroll hours into chargeable hoThe higher the T/B ratio, the lower the labor income
T/B Ratio = Total Hours / Billed Hours
% Quoted
% Quoted = [No. of Repair Orders Quoted / Total No. of Repair Orders] X 1
% Met
% Met =[ No. of Invoices < or = Quotation / Total No. Quotations] x 100
Outstanding Claims > 30 Days ($)
Outstanding Claims > 30 Days ($) = Value of Outstanding Claims > 30 days
RECT (Repair Event Cycle Time)
Definition
Repair Event Cycle Time is measured from the time the equipment is made availa to your Service Department through the time the work order is invoiced
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le
urs (mobile) measured from last labor applied.
e
r applied to productive jobs.
r.
to a billable job. Efficiency measure but measured in $ / hr
8/12/2019 KPI - Weekly Dashboard Template - Padang 12 July 2011
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at has been
expensed.
urs (how well labor hours are used).
0
le
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Branch Name
Service DaDate:
MeasureQTD %
Sales
Goal
QTD
Target
QTD
Actual
% Sales
Goal
Sales, Parts through ServiceSales, Service Labor Productivity = or > 81%Labor Utilization = or > 85%Billing Efficiency % - All = or > 90%RECT In Shop (<= 3 Days) = or > 65%RECT Mobile (<= 3 Days) = or > 65%
PIP In Shop (hours) = or < 24 hrsPIP Mobile (hours) = or < 72 hrsWIP % Open Jobs > 5 Days = or < 15%WIP in $$ for Jobs > 5 daysIn Shop % Quoted = or > 50%Mobile % Quoted = or > 50%In Shop % Met = or > 75%Mobile % Met = or > 75%Outstanding Claims > 30 Days ($)
QSNPS - Net Promoter Score= > 60% or 8%
improvementT/B Ratio
Safety = or > 75%
Quarter Measures
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hboard
Daily Measures
MTD Target MTD Actual 1/29
1/30 1/28 1/27 1/26 1/25
= or > 81% = or > 81%
= or > 85% = or > 85%= or > 90% = or > 90%= or > 65% = or > 65%= or > 65% = or > 65%
= or < 24 hrs = or < 24 hrs= or < 72 hrs = or < 72 hrs= or < 15% = or < 15%
= or > 50% = or > 50%= or > 50% = or > 50%= or > 75% = or > 75%
= or > 75% = or > 75%
= > 60% or 8%
improvement
= or > 75%
Month Measures
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1/23
1/22 1/21 1/20 1/19 1/18
1/15
1/16 1/14 1/13 1/12
$178,763 $51,438 $62,770 $76,290 $40,381 $107,546 $82,490
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1/11
1/8
1/9 1/7 1/6 1/5 1/4
1/1
1/2
$44,813 $100,737 $84,941 $120,771 $144,796
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Branch Name
Service DaDate:
MeasureQTD %
Sales
Goal
QTD
Target
QTD
Actual
% Sales
Goal
Sales, Parts through ServiceSales, Service Labor Productivity = or > 81%Labor Utilization = or > 85%Billing Efficiency % - All = or > 90%RECT In Shop (<= 3 Days) = or > 65%RECT Mobile (<= 3 Days) = or > 65%
PIP In Shop (hours) = or < 24 hrsPIP Mobile (hours) = or < 72 hrsWIP % Open Jobs > 5 Days = or < 15%WIP in $$ for Jobs > 5 daysIn Shop % Quoted = or > 50%Mobile % Quoted = or > 50%In Shop % Met = or > 75%Mobile % Met = or > 75%Outstanding Claims > 30 Days ($)
QSNPS - Net Promoter Score= > 60% or 8%
improvementT/B Ratio
Safety = or > 75%
Quarter Measures
8/12/2019 KPI - Weekly Dashboard Template - Padang 12 July 2011
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hboard
Daily Measures
MTD Target MTD Actual 1/29
1/30 1/28 1/27 1/26 1/25
= or > 81% = or > 81%
= or > 85% = or > 85%= or > 90% = or > 90%= or > 65% = or > 65%= or > 65% = or > 65%
= or < 24 hrs = or < 24 hrs= or < 72 hrs = or < 72 hrs= or < 15% = or < 15%
= or > 50% = or > 50%= or > 50% = or > 50%= or > 75% = or > 75%
= or > 75% = or > 75%
= > 60% or 8%
improvement
= or > 75%
Month Measures
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1/23
1/22 1/21 1/20 1/19 1/18
1/15
1/16 1/14 1/13 1/12
$178,763 $51,438 $62,770 $76,290 $40,381 $107,546 $82,490
8/12/2019 KPI - Weekly Dashboard Template - Padang 12 July 2011
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1/11
1/8
1/9 1/7 1/6 1/5 1/4
1/1
1/2
$44,813 $100,737 $84,941 $120,771 $144,796
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Branch Name
Service DaDate:
MeasureQTD %
Sales
Goal
QTD
Target
QTD
Actual
% Sales
Goal
Sales, Parts through ServiceSales, Service Labor Productivity = or > 81%Labor Utilization = or > 85%Billing Efficiency % - All = or > 90%RECT In Shop (<= 3 Days) = or > 65%RECT Mobile (<= 3 Days) = or > 65%
PIP In Shop (hours) = or < 24 hrsPIP Mobile (hours) = or < 72 hrsWIP % Open Jobs > 5 Days = or < 15%WIP in $$ for Jobs > 5 daysIn Shop % Quoted = or > 50%Mobile % Quoted = or > 50%In Shop % Met = or > 75%Mobile % Met = or > 75%Outstanding Claims > 30 Days ($)
QSNPS - Net Promoter Score= > 60% or 8%
improvementT/B Ratio
Safety = or > 75%
Quarter Measures
8/12/2019 KPI - Weekly Dashboard Template - Padang 12 July 2011
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hboard
Daily Measures
MTD Target MTD Actual 1/29
1/30 1/28 1/27 1/26 1/25
= or > 81% = or > 81%
= or > 85% = or > 85%= or > 90% = or > 90%= or > 65% = or > 65%= or > 65% = or > 65%
= or < 24 hrs = or < 24 hrs= or < 72 hrs = or < 72 hrs= or < 15% = or < 15%
= or > 50% = or > 50%= or > 50% = or > 50%= or > 75% = or > 75%
= or > 75% = or > 75%
= > 60% or 8%
improvement
= or > 75%
Month Measures
8/12/2019 KPI - Weekly Dashboard Template - Padang 12 July 2011
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1/23
1/22 1/21 1/20 1/19 1/18
1/15
1/16 1/14 1/13 1/12
$178,763 $51,438 $62,770 $76,290 $40,381 $107,546 $82,490
8/12/2019 KPI - Weekly Dashboard Template - Padang 12 July 2011
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1/11
1/8
1/9 1/7 1/6 1/5 1/4
1/1
1/2
$44,813 $100,737 $84,941 $120,771 $144,796
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Branch Name
Service DaDate:
MeasureQTD %
Sales
Goal
QTD
Target
QTD
Actual
% Sales
Goal
Sales, Parts through ServiceSales, Service Labor Productivity = or > 81%Labor Utilization = or > 85%Billing Efficiency % - All = or > 90%RECT In Shop (<= 3 Days) = or > 65%RECT Mobile (<= 3 Days) = or > 65%
PIP In Shop (hours) = or < 24 hrsPIP Mobile (hours) = or < 72 hrsWIP % Open Jobs > 5 Days = or < 15%WIP in $$ for Jobs > 5 daysIn Shop % Quoted = or > 50%Mobile % Quoted = or > 50%In Shop % Met = or > 75%Mobile % Met = or > 75%Outstanding Claims > 30 Days ($)
QSNPS - Net Promoter Score= > 60% or 8%
improvementT/B Ratio
Safety = or > 75%
Quarter Measures
8/12/2019 KPI - Weekly Dashboard Template - Padang 12 July 2011
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hboard
Daily Measures
MTD Target MTD Actual 1/29
1/30 1/28 1/27 1/26 1/25
= or > 81% = or > 81%
= or > 85% = or > 85%= or > 90% = or > 90%= or > 65% = or > 65%= or > 65% = or > 65%
= or < 24 hrs = or < 24 hrs= or < 72 hrs = or < 72 hrs= or < 15% = or < 15%
= or > 50% = or > 50%= or > 50% = or > 50%= or > 75% = or > 75%
= or > 75% = or > 75%
= > 60% or 8%
improvement
= or > 75%
Month Measures
8/12/2019 KPI - Weekly Dashboard Template - Padang 12 July 2011
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1/23
1/22 1/21 1/20 1/19 1/18
1/15
1/16 1/14 1/13 1/12
$178,763 $51,438 $62,770 $76,290 $40,381 $107,546 $82,490
8/12/2019 KPI - Weekly Dashboard Template - Padang 12 July 2011
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1/11
1/8
1/9 1/7 1/6 1/5 1/4
1/1
1/2
$44,813 $100,737 $84,941 $120,771 $144,796
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Branch Name
Service DaDate:
MeasureQTD %
Sales
Goal
QTD
Target
QTD
Actual
% Sales
Goal
Sales, Parts through ServiceSales, Service Labor Productivity = or > 81%Labor Utilization = or > 85%Billing Efficiency % - All = or > 90%RECT In Shop (<= 3 Days) = or > 65%RECT Mobile (<= 3 Days) = or > 65%
PIP In Shop (hours) = or < 24 hrsPIP Mobile (hours) = or < 72 hrsWIP % Open Jobs > 5 Days = or < 15%WIP in $$ for Jobs > 5 daysIn Shop % Quoted = or > 50%Mobile % Quoted = or > 50%In Shop % Met = or > 75%Mobile % Met = or > 75%Outstanding Claims > 30 Days ($)
QSNPS - Net Promoter Score= > 60% or 8%
improvementT/B Ratio
Safety = or > 75%
Quarter Measures
8/12/2019 KPI - Weekly Dashboard Template - Padang 12 July 2011
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hboard
Daily Measures
MTD Target MTD Actual 1/29
1/30 1/28 1/27 1/26 1/25
= or > 81% = or > 81%
= or > 85% = or > 85%= or > 90% = or > 90%= or > 65% = or > 65%= or > 65% = or > 65%
= or < 24 hrs = or < 24 hrs= or < 72 hrs = or < 72 hrs= or < 15% = or < 15%
= or > 50% = or > 50%= or > 50% = or > 50%= or > 75% = or > 75%
= or > 75% = or > 75%
= > 60% or 8%
improvement
= or > 75%
Month Measures
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1/23
1/22 1/21 1/20 1/19 1/18
1/15
1/16 1/14 1/13 1/12
$178,763 $51,438 $62,770 $76,290 $40,381 $107,546 $82,490
8/12/2019 KPI - Weekly Dashboard Template - Padang 12 July 2011
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1/11
1/8
1/9 1/7 1/6 1/5 1/4
1/1
1/2
$44,813 $100,737 $84,941 $120,771 $144,796
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Branch Name
Service DaReport Date:
MeasureQTD %
Sales
Goal
QTD
Target
QTD
Actual
% Sales
Goal
Sales, Parts through ServiceSales, Service Labor Productivity = or > 81%Labor Utilization = or > 85%Billing Efficiency % - All = or > 90%RECT In Shop (<= 3 Days) = or > 65%RECT Mobile (<= 3 Days) = or > 65%
PIP In Shop (hours) = or < 24 hrsPIP Mobile (hours) = or < 72 hrsWIP % Open Jobs > 5 Days = or < 15%WIP in $$ for Jobs > 5 daysIn Shop % Quoted = or > 50%Mobile % Quoted = or > 50%In Shop % Met = or > 75%Mobile % Met = or > 75%Outstanding Claims > 30 Days ($)
QSNPS - Net Promoter Score= > 60% or 8%
improvementT/B RatioSafety = or > 75%
Quarter Measures
8/12/2019 KPI - Weekly Dashboard Template - Padang 12 July 2011
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hboard
Weekly Measures
MTD Target MTD Actual 6/24 6/17 6/10
= or > 81% = or > 81%= or > 85% = or > 85%= or > 90% = or > 90%= or > 65% = or > 65%
= or > 65% = or > 65%
= or < 24 hrs = or < 24 hrs= or < 72 hrs = or < 72 hrs= or < 15% = or < 15%
= or > 50% = or > 50%= or > 50% = or > 50%= or > 75% = or > 75%= or > 75% = or > 75%
= > 60% or 8%
improvement
= or > 75%
Month Measures
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6/3
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Branch Name
Padang Service DaReport Date: 12 July 2011
For Period : 04-09 July
MeasureQTD %
Sales
Goal
QTD
Target
QTD
Actual
% Sales
Goal
Sales, Parts through ServiceSales, Service Labor Productivity = or > 81%Labor Utilization = or > 85%Billing Efficiency % - All = or > 90%RECT In Shop (<= 3 Days) = or > 65%RECT Mobile (<= 3 Days) = or > 65%
PIP In Shop (hours) = or < 24 hrsPIP Mobile (hours) = or < 72 hrsWIP % Open Jobs > 5 Days = or < 15%WIP in $$ for Jobs > 5 daysIn Shop % Quoted = or > 50%Mobile % Quoted = or > 50%In Shop % Met = or > 75%Mobile % Met = or > 75%Outstanding Claims > 30 Days ($)
QSNPS - Net Promoter Score= > 60% or 8%
improvementT/B RatioSafety = or > 75%
Quarter Measures
8/12/2019 KPI - Weekly Dashboard Template - Padang 12 July 2011
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hboard
Weekly Measures
MTD Target MTD Actual 7/29 7/22 7/15 7/8
$17,013.99
$6,764.64= or > 81% = or > 81% 2%= or > 85% = or > 85% 2%= or > 90% = or > 90% 183%= or > 65% = or > 65% N/A= or > 65% = or > 65% 0.0%
= or < 24 hrs = or < 24 hrs N/A= or < 72 hrs = or < 72 hrs 35.0= or < 15% = or < 15% 81.0%
$59,312.02= or > 50% = or > 50%= or > 50% = or > 50%= or > 75% = or > 75%= or > 75% = or > 75%
N/A= > 60% or 8%
improvementN/A
0.41= or > 75% N/A
Month Measures
8/12/2019 KPI - Weekly Dashboard Template - Padang 12 July 2011
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7/1
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Branch Name
Service DaReport Date:
MeasureQTD %
Sales
Goal
QTD
Target
QTD
Actual
% Sales
Goal
Sales, Parts through ServiceSales, Service Labor Productivity = or > 81%Labor Utilization = or > 85%Billing Efficiency % - All = or > 90%RECT In Shop (<= 3 Days) = or > 65%RECT Mobile (<= 3 Days) = or > 65%
PIP In Shop (hours) = or < 24 hrsPIP Mobile (hours) = or < 72 hrsWIP % Open Jobs > 5 Days = or < 15%WIP in $$ for Jobs > 5 daysIn Shop % Quoted = or > 50%Mobile % Quoted = or > 50%In Shop % Met = or > 75%Mobile % Met = or > 75%Outstanding Claims > 30 Days ($)
QSNPS - Net Promoter Score= > 60% or 8%
improvementT/B Ratio
Safety = or > 75%
Quarter Measures
8/12/2019 KPI - Weekly Dashboard Template - Padang 12 July 2011
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hboard
Weekly Measures
MTD Target MTD Actual 8/26 8/19 8/12
= or > 81% = or > 81%= or > 85% = or > 85%= or > 90% = or > 90%= or > 65% = or > 65%= or > 65% = or > 65%
= or < 24 hrs = or < 24 hrs= or < 72 hrs = or < 72 hrs= or < 15% = or < 15%
= or > 50% = or > 50%= or > 50% = or > 50%= or > 75% = or > 75%= or > 75% = or > 75%
= > 60% or 8%
improvement
= or > 75%
Month Measures
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8/5
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Branch Name
Service DaReport Date:
MeasureQTD %
Sales
Goal
QTD
Target
QTD
Actual
% Sales
Goal
Sales, Parts through ServiceSales, Service Labor Productivity = or > 81%Labor Utilization = or > 85%Billing Efficiency % - All = or > 90%RECT In Shop (<= 3 Days) = or > 65%RECT Mobile (<= 3 Days) = or > 65%
PIP In Shop (hours) = or < 24 hrsPIP Mobile (hours) = or < 72 hrsWIP % Open Jobs > 5 Days = or < 15%WIP in $$ for Jobs > 5 daysIn Shop % Quoted = or > 50%Mobile % Quoted = or > 50%In Shop % Met = or > 75%Mobile % Met = or > 75%Outstanding Claims > 30 Days ($)
QSNPS - Net Promoter Score= > 60% or 8%
improvementT/B Ratio
Safety = or > 75%
Quarter Measures
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9/2
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Branch Name
Service DaReport Date:
MeasureQTD %
Sales
Goal
QTD
Target
QTD
Actual
% Sales
Goal
Sales, Parts through ServiceSales, Service Labor Productivity = or > 81%Labor Utilization = or > 85%Billing Efficiency % - All = or > 90%RECT In Shop (<= 3 Days) = or > 65%RECT Mobile (<= 3 Days) = or > 65%
PIP In Shop (hours) = or < 24 hrsPIP Mobile (hours) = or < 72 hrsWIP % Open Jobs > 5 Days = or < 15%WIP in $$ for Jobs > 5 daysIn Shop % Quoted = or > 50%Mobile % Quoted = or > 50%In Shop % Met = or > 75%Mobile % Met = or > 75%Outstanding Claims > 30 Days ($)
QSNPS - Net Promoter Score= > 60% or 8%
improvementT/B Ratio
Safety = or > 75%
Quarter Measures
8/12/2019 KPI - Weekly Dashboard Template - Padang 12 July 2011
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hboard
Weekly Measures
MTD Target MTD Actual 10/28 10/21
= or > 81% = or > 81%= or > 85% = or > 85%= or > 90% = or > 90%= or > 65% = or > 65%= or > 65% = or > 65%
= or < 24 hrs = or < 24 hrs= or < 72 hrs = or < 72 hrs= or < 15% = or < 15%
= or > 50% = or > 50%= or > 50% = or > 50%= or > 75% = or > 75%= or > 75% = or > 75%
= > 60% or 8%
improvement
= or > 75%
Month Measures
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10/14 10/7
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Branch Name
Service DaReport Date:
MeasureQTD %
Sales
Goal
QTD
Target
QTD
Actual
% Sales
Goal
Sales, Parts through ServiceSales, Service Labor Productivity = or > 81%Labor Utilization = or > 85%Billing Efficiency % - All = or > 90%RECT In Shop (<= 3 Days) = or > 65%RECT Mobile (<= 3 Days) = or > 65%
PIP In Shop (hours) = or < 24 hrsPIP Mobile (hours) = or < 72 hrsWIP % Open Jobs > 5 Days = or < 15%WIP in $$ for Jobs > 5 daysIn Shop % Quoted = or > 50%Mobile % Quoted = or > 50%In Shop % Met = or > 75%Mobile % Met = or > 75%Outstanding Claims > 30 Days ($)
QSNPS - Net Promoter Score= > 60% or 8%
improvementT/B Ratio
Safety = or > 75%
Quarter Measures
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11/4
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Branch Name
Service DaReport Date:
MeasureQTD %
Sales
Goal
QTD
Target
QTD
Actual
% Sales
Goal
Sales, Parts through ServiceSales, Service Labor Productivity = or > 81%Labor Utilization = or > 85%Billing Efficiency % - All = or > 90%RECT In Shop (<= 3 Days) = or > 65%RECT Mobile (<= 3 Days) = or > 65%
PIP In Shop (hours) = or < 24 hrsPIP Mobile (hours) = or < 72 hrsWIP % Open Jobs > 5 Days = or < 15%WIP in $$ for Jobs > 5 daysIn Shop % Quoted = or > 50%Mobile % Quoted = or > 50%In Shop % Met = or > 75%Mobile % Met = or > 75%Outstanding Claims > 30 Days ($)
QSNPS - Net Promoter Score= > 60% or 8%
improvementT/B Ratio
Safety = or > 75%
Quarter Measures
8/12/2019 KPI - Weekly Dashboard Template - Padang 12 July 2011
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hboard
Weekly Measures
MTD Target MTD Actual 12/30 12/23 12/16
= or > 81% = or > 81%= or > 85% = or > 85%= or > 90% = or > 90%= or > 65% = or > 65%= or > 65% = or > 65%
= or < 24 hrs = or < 24 hrs= or < 72 hrs = or < 72 hrs= or < 15% = or < 15%
= or > 50% = or > 50%= or > 50% = or > 50%= or > 75% = or > 75%= or > 75% = or > 75%
= > 60% or 8%
improvement
= or > 75%
Month Measures
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12/9 12/2
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