knowledge/argument/dialogue mapping and social software
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Knowledge/Argument/ Dialogue Mapping and Social SoftwareSimon Buckingham ShumSimon Buckingham ShumKnowledge Media InstituteKnowledge Media InstituteOpen UniversityOpen UniversityUKUK
www.kmi.open.ac.uk/sbs sbs@acm.org
KM4Dev Workshop, Geneva, June 2005KM4Dev Workshop, Geneva, June 2005
Goal of this session
…to open a conversation……to flash up examples of
learning/knowledge tools to trigger reactions…
My background
Disciplines…PsychologyCognitive ErgonomicsHuman-Computer InteractionHypermedia
…converge to develop:sensemaking support tools
…now applied to:e-Science / e-Learning / e-Publishing
Knowledge Management
KMi Strategic Threads
• Knowledge Management
• Semantic Web / Semantic Web Services
• Social Software
• Narrative Hypermedia
• Multimedia (esp. on the Web)
resourcesresourcesdocuments, datasets, etc…documents, datasets, etc…
metadatametadata generally uncontroversial: generally uncontroversial:
minimise inconsistency, ambiguity, controversyminimise inconsistency, ambiguity, controversy
domain ontologiesdomain ontologies richer formalisation of consensus: richer formalisation of consensus:
minimise inconsistency, ambiguity, controversyminimise inconsistency, ambiguity, controversy
interpretations?interpretations?
The missing layer to support collective sensemaking…
consensus
knowledgeco
nteste
d
knowledge
unformalized
knowledgeform
alized
knowledge
sensemaking+ knowledge
sharing
Sensemaking and knowledge sharing tools should support fluid movement around the space of…
Taking ‘content’ to the next level
From raw learning resources… (what we push to the learner)
QuickTime™ and aTIFF (LZW) decompressor
are needed to see this picture.
Taking ‘content’ to the next level
…to layers of tools for sensemaking (what the learners construct for
themselves)
QuickTime™ and aTIFF (LZW) decompressor
are needed to see this picture.
Taking ‘content’ to the next level
…creating a web of ideas, open and evolving
QuickTime™ and aTIFF (LZW) decompressor
are needed to see this picture.
QuickTime™ and aTIFF (LZW) decompressor
are needed to see this picture.
QuickTime™ and aTIFF (LZW) decompressor
are needed to see this picture.
Taking ‘content’ to the next level
…creating a learning community
QuickTime™ and aTIFF (LZW) decompressor
are needed to see this picture.
QuickTime™ and aTIFF (LZW) decompressor
are needed to see this picture.
QuickTime™ and aTIFF (LZW) decompressor
are needed to see this picture.
Presence visualization• Instant
messaging+
• Presence overlaid onto geographic and conceptual maps
• 200,000 downloads to date
Hexagon: lo-fi visual presence & awareness• Small ‘Hexes’ show
periodically updated snapshots of people, availability, and activity in the department
• ‘Coffee room’ for audio chat
• Webcam and Flash plug-in for Web browser
Beyond ‘Add a Comment’…
Integrated web boards + documents
Generating a threaded discussion space on the fly from a document(D3E)
Generating a threaded discussion space on the fly from a document(D3E)
Community of Practice blogspace/ RSS newsfeeds + PDAs etc
is an assumption behind…
Semantic annotation + linking between resources (interface concept)
Connecting ideas+documents via a conceptual schema
What is Compendium?
• A tool for rapidly building a knowledge management environment
• Highly visual, drag+drop interface with no need to understand the underlying database
• Manage different kinds of connections between knowledge elements (‘nodes’)
• Use individually or in a group to capture and explore key issues, options and arguments in meetings
• With programming, it can be linked with other systems you already use
Case Study 1
Communicating arguments in a complex debate
Case Study 2
International (and interplanetary!) scientific collaboration
CoAKTinG NASA testbed:Compendium scientific feedback map from Earth geologists to Mars colleagues about their map
Copyright, 2004, RIACS/NASA Ames, Open University, Southampton UniversityNot to be used without permission
CoAKTinG NASA testbed:Meeting Replay tool for Earth scientists, synchronising video of Mars crew’s discussion with their Compendium maps
Copyright, 2004, RIACS/NASA Ames, Open University, Southampton UniversityNot to be used without permission
RIACS/NASA Ames Research CenterMobile Agents ProjectMaarten Sierhuis
KMi Open UniversityCoAKTinG ProjectSimon Buckingham-Shum & Al Selvin
Southampton UniversityCoAKTinG ProjectKevin PageDanius MichaelidesDave De RoureNigel Shadbolt
Case Study 3
Emergency Response & Decision Support(for Personnel Recovery)
Mixing hard logistics, decision methodology, and analysis of ‘messy’
issues
(Joint work with Austin Tate, Univ. Edinburgh)
Issue Templates for e-Response
• A set of interlinked Issue templates to structure and capture planning deliberations
• Navigation bar to step through the analysis and decision making methodology
JTFC Briefing: Intent template
Answers may be constrained by predefined options, as specified
in the XML schema
COA Comparison WorksheetSummary of how COAs trade off against each other, derived from each COA worksheet
Constraints
Restraints
Compendium: KM4Dev applications?• Brainstorming and discussions
• Structured interviews or reviews
• Meeting capture/organizational memory
• Participatory design and decision support
• Support a methodology you already use
• Extract, index and publish ‘formal’ knowledge, but open to
further dialogue/counter-examples, etc
• Oral history hypermedia engine?…
• Use as a personal or group tool …Your own ideas…?
www.CompendiumInstitute.org >>> software, community, papers
Compendium resources…
• Compendium tutorials + hands-on exercises– www.CompendiumInstitute.org/training/training.htm
• Training workshops in Dialogue Mapping– www.CogNexus.org
• NASA distributed science teams case study– eprints.aktors.org/375
• Personnel Recovery e-Response case study– www.aiai.ed.ac.uk/projects/co-opr
• Facilitated Hypertext for Collective Sensemaking: 15 Years on from gIBIS
– www.uvt.nl/lap2003
• Compendium: Making Meetings into Knowledge Events– www2.gca.org/knowledgetechnologies/2001/proceedings/Conklin&Selvin%20Slides.pdf
• Conflict Cartography: A Methodology Designed to Support the Efficient and Effective
Resolution of Complex,Multi-Stakeholder Conflicts – www.CompendiumInstitute.org/compendium/papers/conflictcartography42.03.pdf
Software tool resources…
• BuddySpace instant messaging + presence– www.buddyspace.org
• Web+Flash video conferencing– www.flashmeeting.org
• Web+Flash Hexagon video presence– cnm.open.ac.uk/projects/hexagon
• Access Grid video conferencing– www.accessgrid.org
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