knowledge management presentation1 (3)

Using Knowledge Management and Competitive Intelligence

Techniques in a Public Sector Organization

Presented by Dr. John Persico Jr.

ASQ Conference

Minneapolis, Minnesota

Thoughts about Knowledge•Know thyself: -Socrates

•Understand your abilities, win 1/2 your battles, understand your opponents, win 1/2 your battles, understand both yourself and your opponent, win all your battles: -Sun Tzu

•Successful organizations have a theory of the business: -P. Drucker

•We don’t have time to think in our organization, we are too busy fighting fires. We frown on people doing nothing: - A. Manager

Knowledge Administration

Knowledge Creation

Knowledge Sharing

Knowledge Management?

Search Harvest Compile Organize Index

Categorize Summarize Relate Associate

Distribute

Most Knowledge Management tools and software address the above components.

Model Metaphor Build Hypothesize Test

Theory Construct Fantasize Dream Question

Play

Few if any tools address Knowledge Creation

Maybe Knowledge Management is the biggest Oxymoron of all time?

•Do we really suppose that anyone is intelligent enough to manage knowledge?

•If knowledge is only thought of as “Business Information” we leave out entire domains of thought and feelings that are germane, if not essential, to Wisdom.

Data

Information

Knowledge

Wisdom

Explicit Knowledge

Tacit Knowledge

Wisdom = KQ + EQ + MQ + RQ + BQ + SQ

KQ = Knowledge Quotient

EQ = Emotional Quotient

MQ = Moral Quotient

RQ = Relationship Quotient

BQ = Behavioral Quotient

SQ = Spiritual Quotient

What wisdom can you find that is greater than kindness? Rousseau

So for us, Knowledge Management is only a convention that allows us to speak to others with some degree of mutual understanding.

Our Goal: To facilitate an open system that finds, creates and allows the maximum transfer and understanding of data, information, knowledge and ideas into, between and out of our organization, with an end result of optimized value for our customers and stakeholders.

Seven Key Principles of Knowledge Management

� Leverage� Balance� Dynamism� Vision

� Focus/Integration� Shared Meaning� Risk

Five Primary Strategies of Competitive Intelligence Professionals

1 Benchmarking2 Internet/Documentation3 Insider Information4 Networking/Shows/Associations5 Gaming/Modeling/Fantasy

Systems Thinking

Total Quality

Knowledge Management

Galaxies, black holes,universes.

The world is a verysmall place.

The world is beyondour "management."

The world is verysimple.

"Good" is as importantas Big.

Big is most important.

We learn by theory andexperience

We can learn byexperience.

Complexity Theory

New Views Old Views

Total Quality Knowledge Management

Complexity TheorySystems Thinking

Thank You

� Questions or comments please