klas2009pacs digest
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VENDOR BRIEFS
AGFA DATA
AMICAS DATA
AMICAS (EMAGEON)
DATA
ASPYRA DATA
AVREO DATA
BRIT DATA
CARESTREAM DATA
CERNER DATA
DR SYSTEMS DATA
ERAD DATA
FUJIFILM DATA
GE DATA
GE (DYNAMIC IMAGING)
DATA
INFINITT DATA
INTELERAD DATA
MCKESSON DATA
MEDSTRAT DATA
MERGE DATA
NOVARAD DATA
PHILIPS DATA
RAMSOFT DATA
SECTRA DATA
SIEMENS DATA
STRYKER DATA
PACS Digest I 33
Vendor Briefs
AGFA IMPAX
Segment Overall Score Ranking
Acute Care 77.4 9th (of 13)
Community 79.4 14th (of 16)
Ambulatory* 71.9* N/A
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 19: Agfa: Provider Sizes (acute care n=46, community n=29, ambulatory n=11)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
79.2
79.9*
72.0*77.9
81.1*
Ambulatory
Acute Care
Community
34 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 20: Agfa: Scores by Years Live (acute care n=53, community n=28)
Figure 21: Agfa: Scores by Region (acute care n=53, community n=29)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
79.5*
73.9*
77.6
80.5
70.0
72.0
74.0
76.0
78.0
80.0
82.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
77.3
71.8*
74.6*
76.9*
82.4*83.0*
66.0
68.0
70.0
72.0
74.0
76.0
78.0
80.0
82.0
84.0
Acute Care Community Ambulatory
Central East South West
PACS Digest I 35
Vendor Briefs
Figure 22: Agfa: Score Frequency
Figure 23: Agfa: Score Trending
* Preliminary scores do not meet KLAS’ minimum konfidence level.
0%
5%
10%
15%
20%
25%
30%
35%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
83.8
80.4
77.877.4
81.8
86.6
81.4
79.4
70.0*
76.0*
78.3
71.9*
68.0
70.0
72.0
74.0
76.0
78.0
80.0
82.0
84.0
86.0
88.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
36 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 24: Agfa: Support and Documentation Positive vs. Negative Commentary
Figure 25: Agfa: Vulnerability (out of 100%)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
90%
79%
75%*
88%
86%
92%*
70%
75%
80%
85%
90%
95%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
11 10 5
6 6 3
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
PACS Digest I 37
Vendor Briefs
Figure 26: Agfa: Product Quality (out of 9)
Figure 27: Agfa: Service (out of 9)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
7.1
7.4
6.8*
7.3
7.6
7.2*
6.7
7.0
6.0*
5.5
6.0
6.5
7.0
7.5
8.0
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
7.1
7.5
6.8*
6.4
6.6
6.4*
6.8
7.0
5.7*
5.0
5.5
6.0
6.5
7.0
7.5
8.0
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
38 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
AMICAS PACS
Segment Overall Score Ranking
Acute Care 82.3 7th (of 13)
Community 85.9 6th (of 16)
Ambulatory 84.3 6th (of 18)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 28: AMICAS: Provider Sizes (acute care n=26, community n=26, ambulatory n=19)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
84.1
83.8*
86.5*
Ambulatory
Acute Care
Community
PACS Digest I 39
Vendor Briefs
Figure 29: AMICAS: Scores by Years Live (acute care n=39, community n=27, ambulatory n=24)
Figure 30: AMICAS: Scores by Region (acute care n=39, community n=27, ambulatory n=24)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
87.3*
90.1
85.8*
77.2*
75.3
83.5*
88.7*
65.0
70.0
75.0
80.0
85.0
90.0
95.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
86.886.5*
81.2
87.1*
84.8*
81.1*
77.4*
80.1*
72.0
74.0
76.0
78.0
80.0
82.0
84.0
86.0
88.0
Acute Care Community Ambulatory
Central East South West
40 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 31: AMICAS: Score Frequency
Figure 32: AMICAS: Score Trending
0%
5%
10%
15%
20%
25%
30%
35%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
83.6
83.0
82.3
85.3
83.4
86.8
85.986.1
79.5
84.3
78.0
80.0
82.0
84.0
86.0
88.0
90.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
PACS Digest I 41
Vendor Briefs
Figure 33: AMICAS: Support and Documentation Positive vs. Negative Commentary
Figure 34: AMICAS: Vulnerability (out of 100%)
90%
93%
96%
97%
100% 100%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
12
10
8
7
3
4
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
42 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 35: AMICAS: Product Quality (out of 9)
Figure 36: AMICAS: Service (out of 9)
7.4
8.0
7.9
7.8
8.1
7.9
7.2
7.5
7.4
6.6
6.8
7.0
7.2
7.4
7.6
7.8
8.0
8.2
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
7.1
7.6 7.6
6.9
7.0
6.7
7.1
7.3 7.3
6.2
6.4
6.6
6.8
7.0
7.2
7.4
7.6
7.8
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
PACS Digest I 43
Vendor Briefs
AMICAS RADSUITE (EMAGEON)
Segment Overall Score Ranking
Acute Care 68.2 T10th (of 13)
Community* 86.7* N/A
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 37: AMICAS (Emageon): Provider Sizes (acute care n=28, community n=10)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
67.4
Ambulatory
Acute Care
Community
44 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 38: AMICAS (Emageon): Scores by Years Live (acute care n=34)
Figure 39: AMICAS (Emageon): Scores by Region (acute care n=35)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
66.7*67.1
60.0
61.0
62.0
63.0
64.0
65.0
66.0
67.0
68.0
69.0
70.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
56.0
85.2*
50.0
55.0
60.0
65.0
70.0
75.0
80.0
85.0
90.0
Acute Care Community Ambulatory
Central East South West
PACS Digest I 45
Vendor Briefs
Figure 40: AMICAS (Emageon): Score Frequency
Figure 41: AMICAS (Emageon): Score Trending
* Preliminary scores do not meet KLAS’ minimum konfidence level.
0%
10%
20%
30%
40%
50%
60%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
78.4
79.6
71.9
68.2
86.8* 86.7*
88.2*
86.7*
66.0
70.0
74.0
78.0
82.0
86.0
90.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
46 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 42: AMICAS (Emageon): Support and Documentation Positive vs. Negative Commentary
Figure 43: AMICAS (Emageon): Vulnerability (out of 100%)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
64%
100%*
79%
100%*
60%
65%
70%
75%
80%
85%
90%
95%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
7
4
15
2
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
PACS Digest I 47
Vendor Briefs
Figure 44: AMICAS (Emageon): Product Quality (out of 9)
Figure 45: AMICAS (Emageon): Service (out of 9)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
6.0
8.0*
6.9
7.9*
5.2
7.2*
4.5
5.0
5.5
6.0
6.5
7.0
7.5
8.0
8.5
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
5.8
7.9*
5.6
7.3*
5.6
7.5*
5.0
5.5
6.0
6.5
7.0
7.5
8.0
8.5
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
48 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
ASPYRA ACCESSNET
Segment Overall Score Ranking
Community 84.2 8th (of 16)
Ambulatory 81.3 11th (of 18)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 46: Aspyra: Provider Sizes (community n=16, ambulatory n=20)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
90.3*
Ambulatory
Acute Care
Community
PACS Digest I 49
Vendor Briefs
Figure 47: Aspyra: Scores by Years Live (community n=19, ambulatory n=22)
Figure 48: Aspyra: Scores by Region (community n=19, ambulatory n=22)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
90.6*
82.2*
80.7
74.0
76.0
78.0
80.0
82.0
84.0
86.0
88.0
90.0
92.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
91.6*
80.0*
76.5*
65.0
70.0
75.0
80.0
85.0
90.0
95.0
Acute Care Community Ambulatory
Central East South West
50 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 49: Aspyra: Score Frequency
Figure 50: Aspyra: Score Trending
* Preliminary scores do not meet KLAS’ minimum konfidence level.
0%
5%
10%
15%
20%
25%
30%
35%
40%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
70.1*
66.2*
64.4*
84.7*
82.8
84.3
84.285.0*
85.786.6
81.3
62.0
66.0
70.0
74.0
78.0
82.0
86.0
90.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
PACS Digest I 51
Vendor Briefs
Figure 51: Aspyra: Support and Documentation Positive vs. Negative Commentary
Figure 52: Aspyra: Vulnerability (out of 100%)
89%
86%
89%
95%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
12
5
1
4
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
52 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 53: Aspyra: Product Quality (out of 9)
Figure 54: Aspyra: Service (out of 9)
7.8
7.9
8.1
7.7
7.3
7.8
6.8
7.0
7.2
7.4
7.6
7.8
8.0
8.2
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
7.7
6.9
7.4
6.7
7.6
7.3
6.2
6.4
6.6
6.8
7.0
7.2
7.4
7.6
7.8
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
PACS Digest I 53
Vendor Briefs
AVREO INTERVIEW
Segment Overall Score Ranking
Community 85.4 7th (of 16)
Ambulatory 86.9 3rd (of 18)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 55: Avreo: Provider Sizes (community n=20, ambulatory n=16)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
83.5*
84.5*
Ambulatory
Acute Care
Community
54 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 56: Avreo: Scores by Years Live (community n=20, ambulatory n=15)
Figure 57: Avreo: Scores by Region (community n=20, ambulatory n=16)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
77.8*
89.3*
84.0*83.5*
87.9*
72.0
74.0
76.0
78.0
80.0
82.0
84.0
86.0
88.0
90.0
92.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
86.9
88.1*
80.0
81.0
82.0
83.0
84.0
85.0
86.0
87.0
88.0
89.0
90.0
Acute Care Community Ambulatory
Central East South West
PACS Digest I 55
Vendor Briefs
Figure 58: Avreo: Score Frequency
Figure 59: Avreo: Score Trending
* Preliminary scores do not meet KLAS’ minimum konfidence level.
0%
10%
20%
30%
40%
50%
60%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
91.2
92.3*
93.6
85.4
90.5
85.1
84.0
86.9
82.0
84.0
86.0
88.0
90.0
92.0
94.0
96.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
56 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 60: Avreo: Support and Documentation Positive vs. Negative Commentary
Figure 61: Avreo: Vulnerability (out of 100%)
80%
88%
85%
94%
70%
75%
80%
85%
90%
95%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
6
5
1
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
PACS Digest I 57
Vendor Briefs
Figure 62: Avreo: Product Quality (out of 9)
Figure 63: Avreo: Service (out of 9)
8.0
7.7
7.5
8.3
7.4
7.8
6.8
7.0
7.2
7.4
7.6
7.8
8.0
8.2
8.4
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
7.8
8.0
7.5
7.7
7.5
7.9
7.2
7.3
7.4
7.5
7.6
7.7
7.8
7.9
8.0
8.1
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
58 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
BRIT SYSTEMS PACS – ROENTGEN FILES
Segment Overall Score Ranking
Community 82.6 11th (of 16)
Ambulatory* 83.4* N/A
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 64: BRIT: Provider Sizes (community n=16, ambulatory n=6)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
77.9*
83.1*
Ambulatory
Acute Care
Community
PACS Digest I 59
Vendor Briefs
Figure 65: BRIT: Scores by Years Live (community n=19)
Figure 66: BRIT: Scores by Region (community n=19)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
83.3*
80.1*
78.0
79.0
80.0
81.0
82.0
83.0
84.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
77.6*
88.4*
72.0
74.0
76.0
78.0
80.0
82.0
84.0
86.0
88.0
90.0
Acute Care Community Ambulatory
Central East South West
60 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 67: BRIT: Score Frequency
Figure 68: BRIT: Score Trending
* Preliminary scores do not meet KLAS’ minimum konfidence level.
0%
5%
10%
15%
20%
25%
30%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
89.4
82.0 82.2
82.6
86.8*
76.2*
83.4*
74.0
76.0
78.0
80.0
82.0
84.0
86.0
88.0
90.0
92.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
PACS Digest I 61
Vendor Briefs
Figure 69: BRIT: Support and Documentation Positive vs. Negative Commentary
Figure 70: BRIT: Vulnerability (out of 100%)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
84%
86%*
89%
100%*
75%
80%
85%
90%
95%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
10
3
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
62 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 71: BRIT: Product Quality (out of 9)
Figure 72: BRIT: Service (out of 9)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
7.6
7.7*
7.2
8.1*
6.8
6.7*
6.4
6.6
6.8
7.0
7.2
7.4
7.6
7.8
8.0
8.2
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
7.4
7.7*
7.2
7.1*
7.6
7.1*
6.8
6.9
7.0
7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
PACS Digest I 63
Vendor Briefs
CARESTREAM PACS (DIRECTVIEW)
Segment Overall Score Ranking
Acute Care 78.0 8th (of 13)
Community 79.8 13th (of 16)
Ambulatory 79.3 16th (of 18)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 73: Carestream: Provider Sizes (acute care n=24, community n=26, ambulatory n=14)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
74.9
83.5*
78.6*
80.7
Ambulatory
Acute Care
Community
64 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 74: Carestream: Scores by Years Live (acute care n=30, community n=26, ambulatory n=16)
Figure 75: Carestream: Scores by Region (acute care n=30, community n=27, ambulatory n=16)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
76.1*
79.2*
77.9 77.8*
79.0*
72.0
73.0
74.0
75.0
76.0
77.0
78.0
79.0
80.0
81.0
82.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
85.5*
81.8*
70.3*
75.1*
77.6*
65.0
70.0
75.0
80.0
85.0
90.0
Acute Care Community Ambulatory
Central East South West
PACS Digest I 65
Vendor Briefs
Figure 76: Carestream: Score Frequency
Figure 77: Carestream: Score Trending
* Preliminary scores do not meet KLAS’ minimum konfidence level.
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
76.7 77.0 77.178.0
81.2*
84.0*
80.9
79.8
67.4*
79.3
66.0
68.0
70.0
72.0
74.0
76.0
78.0
80.0
82.0
84.0
86.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
66 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 78: Carestream: Support and Documentation Positive vs. Negative Commentary
Figure 79: Carestream: Vulnerability (out of 100%)
79%
88%
93%
79%
93% 93%
70%
75%
80%
85%
90%
95%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
4
4
6
4
8
2
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
PACS Digest I 67
Vendor Briefs
Figure 80: Carestream: Product Quality (out of 9)
Figure 81: Carestream: Service (out of 9)
7.6
7.3
7.1
7.2
7.3
7.5
6.8
7.6
6.6
6.0
6.2
6.4
6.6
6.8
7.0
7.2
7.4
7.6
7.8
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
7.0
7.2
6.6
6.5
6.9
6.5
7.0
6.9
6.3
5.8
6.0
6.2
6.4
6.6
6.8
7.0
7.2
7.4
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
68 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
CERNER MILLENNIUM PROVISION
Segment Overall Score Ranking
Acute Care 65.0 13th (of 13)
Community* 56.6* N/A
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 82: Cerner: Provider Sizes (acute care n=19, community n=6)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
63.5*
71.3*
Ambulatory
Acute Care
Community
PACS Digest I 69
Vendor Briefs
Figure 83: Cerner: Scores by Years Live (acute care n=23)
Figure 84: Cerner: Scores by Region (acute care n=23)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
63.4*
66.4*
60.0
61.0
62.0
63.0
64.0
65.0
66.0
67.0
68.0
69.0
70.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
68.9*
64.9*
62.0
63.0
64.0
65.0
66.0
67.0
68.0
69.0
70.0
Acute Care Community Ambulatory
Central East South West
70 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 85: Cerner: Score Frequency
Figure 86: Cerner: Score Trending
* Preliminary scores do not meet KLAS’ minimum konfidence level.
0%
10%
20%
30%
40%
50%
60%
70%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
67.2*
70.0*
66.7
65.0
67.7*
65.9*
56.6*
54.0
56.0
58.0
60.0
62.0
64.0
66.0
68.0
70.0
72.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
PACS Digest I 71
Vendor Briefs
Figure 87: Cerner: Support and Documentation Positive vs. Negative Commentary
Figure 88: Cerner: Vulnerability (out of 100%)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
67%
57%*
83%
86%*
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
5
2
2
3
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
72 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 89: Cerner: Product Quality (out of 9)
Figure 90: Cerner: Service (out of 9)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
6.2
5.1*
6.4
6.0*6.0
5.2*
4.5
5.0
5.5
6.0
6.5
7.0
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
6.1
4.9*
5.7
5.4*
6.3
5.4*
4.0
4.5
5.0
5.5
6.0
6.5
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
PACS Digest I 73
Vendor Briefs
DR SYSTEMS UNITY PACS
Segment Overall Score Ranking
Acute Care 83.1 6th (of 13)
Community 86.1 T3rd (of 16)
Ambulatory 81.5 10th (of 18)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 91: DR Systems: Provider Sizes (acute care n=26, community n=23, ambulatory n=22)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
83.4
81.7*
83.0*
87.8*
Ambulatory
Acute Care
Community
74 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 92: DR Systems: Scores by Years Live (acute care n=32, community n=25, ambulatory n=24)
Figure 93: DR Systems: Scores by Region (acute care n=31, community n=26, ambulatory n=25)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
83.2*
88.4*
84.5
86.4*
77.6
72.0
74.0
76.0
78.0
80.0
82.0
84.0
86.0
88.0
90.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
86.2*
72.4*
85.2*
90.4*
85.8*
82.0*
79.9
65.0
70.0
75.0
80.0
85.0
90.0
95.0
Acute Care Community Ambulatory
Central East South West
PACS Digest I 75
Vendor Briefs
Figure 94: DR Systems: Score Frequency
Figure 95: DR Systems: Score Trending
0%
5%
10%
15%
20%
25%
30%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
91.3
88.4
83.6
83.1
90.1
91.2
88.9
86.1
87.5
87.9
86.0
81.5
80.0
82.0
84.0
86.0
88.0
90.0
92.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
76 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 96: DR Systems: Support and Documentation Positive vs. Negative Commentary
Figure 97: DR Systems: Vulnerability (out of 100%)
84%
88%
80%
94%
100%
92%
75%
80%
85%
90%
95%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
5 10
6
3 6
7
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
PACS Digest I 77
Vendor Briefs
Figure 98: DR Systems: Product Quality (out of 9)
Figure 99: DR Systems: Service (out of 9)
7.8
8.3
7.7
7.8 7.8
7.9
7.3
7.7
7.1
6.4
6.6
6.8
7.0
7.2
7.4
7.6
7.8
8.0
8.2
8.4
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
7.3
7.9
6.8
6.9
7.2
6.7
7.4
7.6
6.7
6.0
6.2
6.4
6.6
6.8
7.0
7.2
7.4
7.6
7.8
8.0
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
78 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
ERAD PACS
Segment Overall Score Ranking
Community* 61.7* N/A
Ambulatory 78.0 17th (of 18)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 100: eRAD: Provider Sizes (community n=9, ambulatory n=17)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
Ambulatory
Acute Care
Community
PACS Digest I 79
Vendor Briefs
Figure 101: eRAD: Scores by Years Live (ambulatory n=17)
Figure 102: eRAD: Scores by Region (ambulatory n=18)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
78.8*
70.0
71.0
72.0
73.0
74.0
75.0
76.0
77.0
78.0
79.0
80.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
81.7*
74.0
75.0
76.0
77.0
78.0
79.0
80.0
81.0
82.0
83.0
84.0
Acute Care Community Ambulatory
Central East South West
80 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 103: eRAD: Score Frequency
Figure 104: eRAD: Score Trending
* Preliminary scores do not meet KLAS’ minimum konfidence level.
0%
5%
10%
15%
20%
25%
30%
35%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
59.0*
82.0*
76.5
61.7*
76.1*
83.5
82.0
78.0
58.0
62.0
66.0
70.0
74.0
78.0
82.0
86.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
PACS Digest I 81
Vendor Briefs
Figure 105: eRAD: Support and Documentation Positive vs. Negative Commentary
Figure 106: eRAD: Vulnerability (out of 100%)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
44%*
65%
70%*
78%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
4
5
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
82 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 107: eRAD: Product Quality (out of 9)
Figure 108: eRAD: Service (out of 9)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
5.8*
7.4
6.8*
7.2
5.7*
6.3
5.0
5.5
6.0
6.5
7.0
7.5
8.0
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
4.8*
7.3
4.5*
6.2
5.0*
7.1
4.0
4.5
5.0
5.5
6.0
6.5
7.0
7.5
8.0
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
PACS Digest I 83
Vendor Briefs
FUJIFILM SYNAPSE
Segment Overall Score Ranking
Acute Care 83.3 5th (of 13)
Community 83.8 10th (of 16)
Ambulatory 85.2 T4th (of 18)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 109: FUJIFILM: Provider Sizes (acute care n=49, community n=38, ambulatory n=22)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
85.0
81.9*
83.3
83.4*
Ambulatory
Acute Care
Community
84 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 110: FUJIFILM: Scores by Years Live (acute care n=58, community n=44, ambulatory n=22)
Figure 111: FUJIFILM: Scores by Region (acute care n=57, community n=44, ambulatory n=22)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
84.4*
82.6*
85.8*
83.0
84.0
84.7*
81.0
82.0
83.0
84.0
85.0
86.0
87.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
81.5*81.9*
84.3
85.1*
84.2
90.5*
89.2*
82.4*
80.2*
82.7*
76.0
78.0
80.0
82.0
84.0
86.0
88.0
90.0
92.0
94.0
Acute Care Community Ambulatory
Central East South West
PACS Digest I 85
Vendor Briefs
Figure 112: FUJIFILM: Score Frequency
Figure 113: FUJIFILM: Score Trending
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
83.6
85.285.7
83.3
85.9
86.8
85.8
83.8
86.4
81.4
84.7
85.2
80.0
81.0
82.0
83.0
84.0
85.0
86.0
87.0
88.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
86 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 114: FUJIFILM: Support and Documentation Positive vs. Negative Commentary
Figure 115: FUJIFILM: Vulnerability (out of 100%)
90%
93%
95%
97%
100% 100%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
10
8
7
8
10
3
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
PACS Digest I 87
Vendor Briefs
Figure 116: FUJIFILM: Product Quality (out of 9)
Figure 117: FUJIFILM: Service (out of 9)
7.6
7.7
8.1
8.0
7.7
8.0
7.1
7.2
7.0
6.4
6.6
6.8
7.0
7.2
7.4
7.6
7.8
8.0
8.2
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
7.3
7.4 7.4
6.7
7.1
7.27.2
7.5
7.6
6.2
6.4
6.6
6.8
7.0
7.2
7.4
7.6
7.8
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
88 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
GE CENTRICITY PACS
Segment Overall Score Ranking
Acute Care 68.2 T10th (of 13)
Community 79.3 15th (of 16)
Ambulatory* 77.7* N/A
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 118: GE: Provider Sizes (acute care n=67, community n=37, ambulatory n=11)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
67.3
63.3*
71.778.1
81.4*
Ambulatory
Acute Care
Community
PACS Digest I 89
Vendor Briefs
Figure 119: GE: Scores by Years Live (acute care n=71, community n=41)
Figure 120: GE: Scores by Region (acute care n=72, community n=42)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
64.6
87.6*
70.0
76.9
60.0
65.0
70.0
75.0
80.0
85.0
90.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
70.0
79.1
66.4
75.6*
72.8
79.2*
63.2
80.7*
55.0
60.0
65.0
70.0
75.0
80.0
85.0
Acute Care Community Ambulatory
Central East South West
90 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 121: GE: Score Frequency
Figure 122: GE: Score Trending
* Preliminary scores do not meet KLAS’ minimum konfidence level.
0%
10%
20%
30%
40%
50%
60%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
78.6
77.6
75.6
68.2
77.0
83.6
80.4
79.3
78.3*
74.0*
72.5
77.7*
66.0
68.0
70.0
72.0
74.0
76.0
78.0
80.0
82.0
84.0
86.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
PACS Digest I 91
Vendor Briefs
Figure 123: GE: Support and Documentation Positive vs. Negative Commentary
Figure 124: GE: Vulnerability (out of 100%)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
64%
85%
96%*
85%
93%
88%*
60%
65%
70%
75%
80%
85%
90%
95%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
10
10
2
16
5
2
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
92 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 125: GE: Product Quality (out of 9)
Figure 126: GE: Service (out of 9)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
6.4
7.5
7.7*
6.9
7.5
7.1*
6.1
7.2
6.5*
5.5
6.0
6.5
7.0
7.5
8.0
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
6.4
7.1
7.3*
5.7
6.9
6.2*6.1
6.9 6.9*
5.0
5.5
6.0
6.5
7.0
7.5
8.0
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
PACS Digest I 93
Vendor Briefs
GE CENTRICITY PACS-IW (DYNAMIC IMAGING)
Segment Overall Score Ranking
Acute Care 88.1 1st (of 13)
Community 80.3 12th (of 16)
Ambulatory 80.2 14th (of 18)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 127: GE (Dynamic Imaging): Provider Sizes (acute care n=27, community n=31, ambulatory n=21)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
88.3
86.4*
81.1
80.2
Ambulatory
Acute Care
Community
94 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 128: GE (Dynamic Imaging): Scores by Years Live (acute care n=38, community n=33, ambulatory n=22)
Figure 129: GE (Dynamic Imaging): Scores by Region (acute care n=38, community n=34, ambulatory n=23)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
79.9*
88.2
82.9*
81.6*
87.0
81.5*
78.6*
72.0
74.0
76.0
78.0
80.0
82.0
84.0
86.0
88.0
90.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
67.7*
87.9
83.8*
81.8*
86.1*
88.8*
79.3*
60.0
65.0
70.0
75.0
80.0
85.0
90.0
95.0
Acute Care Community Ambulatory
Central East South West
PACS Digest I 95
Vendor Briefs
Figure 130: GE (Dynamic Imaging): Score Frequency
Figure 131: GE (Dynamic Imaging): Score Trending
* Preliminary scores do not meet KLAS’ minimum konfidence level.
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
88.0 88.0*
90.0
88.1
90.2*
89.0
86.3
80.3
91.9
90.0
87.2
80.2
78.0
80.0
82.0
84.0
86.0
88.0
90.0
92.0
94.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
96 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 132: GE (Dynamic Imaging): Support and Documentation Positive vs. Negative Commentary
Figure 133: GE (Dynamic Imaging): Vulnerability (out of 100%)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
97%
91%
87%
97%
91% 91%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
6
11
4
6
6
5
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
PACS Digest I 97
Vendor Briefs
Figure 134: GE (Dynamic Imaging): Product Quality (out of 9)
Figure 135: GE (Dynamic Imaging): Service (out of 9)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
8.1
7.7
8.0
8.5
8.28.3
7.8
6.76.6
6.0
6.5
7.0
7.5
8.0
8.5
9.0
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
7.9
7.2
7.0
7.3
6.7 6.7
7.7
6.8
6.9
6.0
6.2
6.4
6.6
6.8
7.0
7.2
7.4
7.6
7.8
8.0
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
98 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
INFINITT PACS
Segment Overall Score Ranking
Community 87.5 1st (of 16)
Ambulatory 81.9 9th (of 18)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 136: Infinitt: Provider Sizes (community n=19, ambulatory n=15)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
88.1*
87.5*
Ambulatory
Acute Care
Community
PACS Digest I 99
Vendor Briefs
Figure 137: Infinitt: Scores by Years Live (community n=21, ambulatory n=16)
Figure 138: Infinitt: Scores by Region (community n=21, ambulatory n=16)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
79.0*
87.7*
74.0
76.0
78.0
80.0
82.0
84.0
86.0
88.0
90.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
85.8*86.2*
78.0*
72.0
74.0
76.0
78.0
80.0
82.0
84.0
86.0
88.0
Acute Care Community Ambulatory
Central East South West
100 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 139: Infinitt: Score Frequency
Figure 140: Infinitt: Score Trending
* Preliminary scores do not meet KLAS’ minimum konfidence level.
0%
5%
10%
15%
20%
25%
30%
35%
40%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
88.288.5
89.0
87.5
77.5*
82.5
78.4
81.9
76.0
78.0
80.0
82.0
84.0
86.0
88.0
90.0
92.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
PACS Digest I 101
Vendor Briefs
Figure 141: Infinitt: Support and Documentation Positive vs. Negative Commentary
Figure 142: Infinitt: Vulnerability (out of 100%)
100%
81%
95%
93%
75%
80%
85%
90%
95%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
8
5
3
1
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
102 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 143: Infinitt: Product Quality (out of 9)
Figure 144: Infinitt: Service (out of 9)
7.8
7.7
7.9
7.7
7.1
7.7
6.6
6.8
7.0
7.2
7.4
7.6
7.8
8.0
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
7.9 7.9
7.6
7.1
7.5
7.7
6.6
6.8
7.0
7.2
7.4
7.6
7.8
8.0
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
PACS Digest I 103
Vendor Briefs
INTELERAD INTELEPACS
Segment Overall Score Ranking
Acute Care* 90.0* N/A
Community* 88.2* N/A
Ambulatory 89.2 1st (of 18)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 145: Intelerad: Provider Sizes (acute care n=8, community n=8, ambulatory n=21)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
Ambulatory
Acute Care
Community
104 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 146: Intelerad: Scores by Years Live (ambulatory n=23)
Figure 147: Intelerad: Scores by Region (ambulatory n=23)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
94.3*
85.0
86.0
87.0
88.0
89.0
90.0
91.0
92.0
93.0
94.0
95.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
83.7*
96.7*
75.0
80.0
85.0
90.0
95.0
100.0
Acute Care Community Ambulatory
Central East South West
PACS Digest I 105
Vendor Briefs
Figure 148: Intelerad: Score Frequency
Figure 149: Intelerad: Score Trending
* Preliminary scores do not meet KLAS’ minimum konfidence level.
0%
5%
10%
15%
20%
25%
30%
35%
40%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
91.7*
90.3*
90.0* 90.0*
89.1*
89.6*
88.1* 88.2*
91.892.0 91.9
89.2
86.0
87.0
88.0
89.0
90.0
91.0
92.0
93.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
106 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 150: Intelerad: Support and Documentation Positive vs. Negative Commentary
Figure 151: Intelerad: Vulnerability (out of 100%)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
100%* 100%*
96%
100%* 100%*
95%
90%
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
25
9
12
1
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
PACS Digest I 107
Vendor Briefs
Figure 152: Intelerad: Product Quality (out of 9)
Figure 153: Intelerad: Service (out of 9)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
7.9*
8.1* 8.1
8.2* 8.2*
8.3
7.8*
7.6*
8.1
7.2
7.4
7.6
7.8
8.0
8.2
8.4
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
8.4*
7.9*
8.3
7.4*
7.2*
7.9
8.0*
7.7*
8.1
6.6
6.8
7.0
7.2
7.4
7.6
7.8
8.0
8.2
8.4
8.6
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
108 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
MCKESSON HORIZON MEDICAL IMAGING
Segment Overall Score Ranking
Acute Care 84.9 T2nd (of 13)
Community 86.7 2nd (of 16)
Ambulatory 80.3 13th (of 18)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 154: McKesson: Provider Sizes (acute care n=93, community n=45, ambulatory n=24)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
85.8
83.6*
82.0
85.8
87.8
Ambulatory
Acute Care
Community
PACS Digest I 109
Vendor Briefs
Figure 155: McKesson: Scores by Years Live (acute care n=121, community n=46, ambulatory n=29)
Figure 156: McKesson: Scores by Region (acute care n=121, community n=47, ambulatory n=29)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
87.2*
92.9*
82.8
86.6
83.7*
85.6
83.4*
78.4*
70.0
75.0
80.0
85.0
90.0
95.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
83.0
89.8
71.1*
83.1
89.4
87.1
88.7*
85.5
83.9*
80.5*
65.0
70.0
75.0
80.0
85.0
90.0
95.0
Acute Care Community Ambulatory
Central East South West
110 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 157: McKesson: Score Frequency
Figure 158: McKesson: Score Trending
0%
5%
10%
15%
20%
25%
30%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
86.1
84.582.9
84.9
91.6
85.9 85.9
86.7
88.8
81.2
81.9
80.3
78.0
80.0
82.0
84.0
86.0
88.0
90.0
92.0
94.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
PACS Digest I 111
Vendor Briefs
Figure 159: McKesson: Support and Documentation Positive vs. Negative Commentary
Figure 160: McKesson: Vulnerability (out of 100%)
97%
96%
90%
98%
100%
97%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
32
14
10
18
4
9
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
112 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 161: McKesson: Product Quality (out of 9)
Figure 162: McKesson: Service (out of 9)
7.9
8.1
7.87.8
8.2
7.7
7.4
7.5
7.1
6.4
6.6
6.8
7.0
7.2
7.4
7.6
7.8
8.0
8.2
8.4
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
7.6 7.6
6.9
7.0
7.3
6.5
7.3
7.6
6.9
5.8
6.0
6.2
6.4
6.6
6.8
7.0
7.2
7.4
7.6
7.8
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
PACS Digest I 113
Vendor Briefs
MEDSTRAT ECHOESYSTEM (ORTHO.)
Segment Overall Score Ranking
Ambulatory 84.2 T7th (of 18)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 163: Medstrat: Provider Sizes (ambulatory n=18)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
Ambulatory
Acute Care
Community
114 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 164: Medstrat: Scores by Years Live (ambulatory n=18)
Figure 165: Medstrat: Scores by Region (ambulatory n=18)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
84.8*
76.0
78.0
80.0
82.0
84.0
86.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
83.4*
76.0
77.0
78.0
79.0
80.0
81.0
82.0
83.0
84.0
85.0
86.0
Acute Care Community Ambulatory
Central East South West
PACS Digest I 115
Vendor Briefs
Figure 166: Medstrat: Score Frequency
Figure 167: Medstrat: Score Trending
0%
5%
10%
15%
20%
25%
30%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
81.1
84.2
80.0
81.0
82.0
83.0
84.0
85.0
86.0
87.0
88.0
89.0
90.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
116 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 168: Medstrat: Support and Documentation Positive vs. Negative Commentary
Figure 169: Medstrat: Vulnerability (out of 100%)
88%
100%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
5
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
PACS Digest I 117
Vendor Briefs
Figure 170: Medstrat: Product Quality (out of 9)
Figure 171: Medstrat: Service (out of 9)
7.6
8.0
7.2
6.8
7.0
7.2
7.4
7.6
7.8
8.0
8.2
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
7.4
7.1
7.6
6.8
6.9
7.0
7.1
7.2
7.3
7.4
7.5
7.6
7.7
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
118 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
MERGE HEALTHCARE FUSION PACS
Segment Overall Score Ranking
Acute Care* 52.4* N/A
Community* 60.3* N/A
Ambulatory 75.2 18th (of 18)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 172: Merge: Provider Sizes (acute care n=8, community n=9, ambulatory n=25)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
Ambulatory
Acute Care
Community
PACS Digest I 119
Vendor Briefs
Figure 173: Merge: Scores by Years Live (ambulatory n=27)
Figure 174: Merge: Scores by Region (ambulatory n=27)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
72.1
65.0
66.0
67.0
68.0
69.0
70.0
71.0
72.0
73.0
74.0
75.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
68.4*
79.3*79.8*
62.0
64.0
66.0
68.0
70.0
72.0
74.0
76.0
78.0
80.0
82.0
Acute Care Community Ambulatory
Central East South West
120 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 175: Merge: Score Frequency
Figure 176: Merge: Score Trending
* Preliminary scores do not meet KLAS’ minimum konfidence level.
0%
5%
10%
15%
20%
25%
30%
35%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
85.8*
72.2*
52.4*
81.8
70.0*
59.660.3*
78.5
81.4
71.0
75.2
50.0
54.0
58.0
62.0
66.0
70.0
74.0
78.0
82.0
86.0
90.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
PACS Digest I 121
Vendor Briefs
Figure 177: Merge: Support and Documentation Positive vs. Negative Commentary
Figure 178: Merge: Vulnerability (out of 100%)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
36%*
50%*
74%
27%*
50%*
78%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
2
3
5
3
2
5
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
122 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 179: Merge: Product Quality (out of 9)
Figure 180: Merge: Service (out of 9)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
5.2*
6.1*
6.9
5.9*
6.6*
7.1
4.0*
5.7*
6.3
3.5
4.0
4.5
5.0
5.5
6.0
6.5
7.0
7.5
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
5.0*
5.3*
7.1
3.9*
5.6*
6.5
4.2*
5.1*
6.1
3.5
4.0
4.5
5.0
5.5
6.0
6.5
7.0
7.5
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
PACS Digest I 123
Vendor Briefs
NOVARAD NOVAPACS
Segment Overall Score Ranking
Acute Care* 78.5* N/A
Community 84.1 9th (of 16)
Ambulatory 85.2 T4th (of 18)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 181: NovaRad: Provider Sizes (acute care n=8, community n=35, ambulatory n=20)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
83.7*
84.7
Ambulatory
Acute Care
Community
124 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 182: NovaRad: Scores by Years Live (community n=38, ambulatory n=20)
Figure 183: NovaRad: Scores by Region (community n=38, ambulatory n=20)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
88.3
83.3*
80.4
89.3*
76.0
78.0
80.0
82.0
84.0
86.0
88.0
90.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
80.5*
89.9*
82.1*
84.8*
74.0
76.0
78.0
80.0
82.0
84.0
86.0
88.0
90.0
92.0
Acute Care Community Ambulatory
Central East South West
PACS Digest I 125
Vendor Briefs
Figure 184: NovaRad: Score Frequency
Figure 185: NovaRad: Score Trending
* Preliminary scores do not meet KLAS’ minimum konfidence level.
0%
5%
10%
15%
20%
25%
30%
35%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
83.7*
78.5*
86.786.4 86.5
84.1
90.4
86.185.3
85.2
76.0
78.0
80.0
82.0
84.0
86.0
88.0
90.0
92.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
126 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 186: NovaRad: Support and Documentation Positive vs. Negative Commentary
Figure 187: NovaRad: Vulnerability (out of 100%)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
86%*
92%
90%
88%*
97%
95%
80%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
1
15
6
3
6
5
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
PACS Digest I 127
Vendor Briefs
Figure 188: NovaRad: Product Quality (out of 9)
Figure 189: NovaRad: Service (out of 9)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
6.9*
7.6
7.9
7.0*
7.8
8.0
6.8*
7.3 7.3
6.2
6.4
6.6
6.8
7.0
7.2
7.4
7.6
7.8
8.0
8.2
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
7.4*
7.6
7.5
6.8*
7.3
6.9
6.6*
7.2 7.2
6.0
6.2
6.4
6.6
6.8
7.0
7.2
7.4
7.6
7.8
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
128 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
PHILIPS ISITE PACS
Segment Overall Score Ranking
Acute Care 84.9 T2nd (of 13)
Community 86.1 T3rd (of 16)
Ambulatory 84.2 T7th (of 18)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 190: Philips: Provider Sizes (acute care n=61, community n=34, ambulatory n=24)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
85.6
83.7*
82.783.5
87.8
Ambulatory
Acute Care
Community
PACS Digest I 129
Vendor Briefs
Figure 191: Philips: Scores by Years Live (acute care n=65, community n=35, ambulatory n=27)
Figure 192: Philips: Scores by Region (acute care n=66, community n=35, ambulatory n=27)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
82.4
85.7*86.2
92.0*
86.5*
85.6
81.6 81.8*
76.0
78.0
80.0
82.0
84.0
86.0
88.0
90.0
92.0
94.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
81.8
90.2*
86.2*86.7
88.3*
86.1*
88.0*
82.9
73.9*
82.9*
65.0
70.0
75.0
80.0
85.0
90.0
95.0
Acute Care Community Ambulatory
Central East South West
130 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 193: Philips: Score Frequency
Figure 194: Philips: Score Trending
0%
5%
10%
15%
20%
25%
30%
35%
40%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
88.6
87.4
84.0
84.9
86.0
86.1
87.8
86.1
84.5
81.781.5
84.2
80.0
81.0
82.0
83.0
84.0
85.0
86.0
87.0
88.0
89.0
90.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
PACS Digest I 131
Vendor Briefs
Figure 195: Philips: Support and Documentation Positive vs. Negative Commentary
Figure 196: Philips: Vulnerability (out of 100%)
97%
94%
93%
98%
97%
96%
90%
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
147
10
104
4
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
132 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 197: Philips: Product Quality (out of 9)
Figure 198: Philips: Service (out of 9)
8.0
7.9
7.8
8.0
8.2
7.7
7.1
7.4
7.6
6.4
6.6
6.8
7.0
7.2
7.4
7.6
7.8
8.0
8.2
8.4
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
7.3
7.7 7.7
7.1
7.5
7.47.4
7.6
7.5
6.8
6.9
7.0
7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
PACS Digest I 133
Vendor Briefs
RAMSOFT POWERSERVER PACS
Segment Overall Score Ranking
Ambulatory 88.7 2nd (of 18)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 199: RamSoft: Provider Sizes (ambulatory n=15)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
Ambulatory
Acute Care
Community
134 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 200: RamSoft: Scores by Years Live (ambulatory n=16)
Figure 201: RamSoft: Scores by Region (ambulatory n=16)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
91.6*
83.0
84.0
85.0
86.0
87.0
88.0
89.0
90.0
91.0
92.0
93.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
80.0*
90.1*
74.0
76.0
78.0
80.0
82.0
84.0
86.0
88.0
90.0
92.0
Acute Care Community Ambulatory
Central East South West
PACS Digest I 135
Vendor Briefs
Figure 202: RamSoft: Score Frequency
Figure 203: RamSoft: Score Trending
* Preliminary scores do not meet KLAS’ minimum konfidence level.
0%
5%
10%
15%
20%
25%
30%
35%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
86.4*
86.8
85.6
89.1
88.7
83.0
84.0
85.0
86.0
87.0
88.0
89.0
90.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
136 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 204: RamSoft: Support and Documentation Positive vs. Negative Commentary
Figure 205: RamSoft: Vulnerability (out of 100%)
100%
94%
90%
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
6
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
PACS Digest I 137
Vendor Briefs
Figure 206: RamSoft: Product Quality (out of 9)
Figure 207: RamSoft: Service (out of 9)
7.9
8.1
7.6
7.3
7.4
7.5
7.6
7.7
7.8
7.9
8.0
8.1
8.2
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
8.3
7.4
8.1
6.8
7.0
7.2
7.4
7.6
7.8
8.0
8.2
8.4
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
138 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
SECTRA PACS
Segment Overall Score Ranking
Acute Care 84.2 4th (of 13)
Community 86.1 T3rd (of 16)
Ambulatory 80.6 12th (of 18)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 208: Sectra: Provider Sizes (acute care n=16, community n=25, ambulatory n=29)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
83.9
82.1*
88.1
Ambulatory
Acute Care
Community
PACS Digest I 139
Vendor Briefs
Figure 209: Sectra: Scores by Years Live (acute care n=17, community n=27, ambulatory n=29)
Figure 210: Sectra: Scores by Region (acute care n=16, community n=27, ambulatory n=29)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
82.5*
85.5*
82.3*
83.8*
85.8*
78.7
74.0
76.0
78.0
80.0
82.0
84.0
86.0
88.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
83.7*
81.9*
76.8*
88.1*
75.6*
91.1*
83.2*
70.0
75.0
80.0
85.0
90.0
95.0
Acute Care Community Ambulatory
Central East South West
140 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 211: Sectra: Score Frequency
Figure 212: Sectra: Score Trending
* Preliminary scores do not meet KLAS’ minimum konfidence level.
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
88.9*
82.5*
84.2
92.2*
90.1
91.3
86.1
91.0
89.4
84.2
80.6
78.0
80.0
82.0
84.0
86.0
88.0
90.0
92.0
94.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
PACS Digest I 141
Vendor Briefs
Figure 213: Sectra: Support and Documentation Positive vs. Negative Commentary
Figure 214: Sectra: Vulnerability (out of 100%)
81%
93%
86%
94%93% 93%
70%
75%
80%
85%
90%
95%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
8 10 7
2 3 2
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
142 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 215: Sectra: Product Quality (out of 9)
Figure 216: Sectra: Service (out of 9)
7.8
8.0
7.7
7.9
8.2
7.6
7.7
7.8
7.0
6.4
6.6
6.8
7.0
7.2
7.4
7.6
7.8
8.0
8.2
8.4
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
8.0
7.8
7.7
7.9
7.8
6.9
7.8 7.8
7.3
6.2
6.4
6.6
6.8
7.0
7.2
7.4
7.6
7.8
8.0
8.2
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
PACS Digest I 143
Vendor Briefs
SIEMENS SYNGO IMAGING
Segment Overall Score Ranking
Acute Care 65.3 12th (of 13)
Community 71.7 16th (of 16)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 217: Siemens: Provider Sizes (acute care n=21, community n=15)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
64.5
65.1*
73.3*
Ambulatory
Acute Care
Community
144 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 218: Siemens: Scores by Years Live (acute care n=23, community n=17)
Figure 219: Siemens: Scores by Region (acute care n=23, community n=17)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
64.6
68.3*
62.0
63.0
64.0
65.0
66.0
67.0
68.0
69.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
62.3*
65.7*
61.3*
59.0
60.0
61.0
62.0
63.0
64.0
65.0
66.0
67.0
68.0
Acute Care Community Ambulatory
Central East South West
PACS Digest I 145
Vendor Briefs
Figure 220: Siemens: Score Frequency
Figure 221: Siemens: Score Trending
* Preliminary scores do not meet KLAS’ minimum konfidence level.
0%
10%
20%
30%
40%
50%
60%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
81.2*
68.7*
64.4
65.3
70.3*
73.6*
69.7
71.7
62.0
64.0
66.0
68.0
70.0
72.0
74.0
76.0
78.0
80.0
82.0
84.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
146 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 222: Siemens: Support and Documentation Positive vs. Negative Commentary
Figure 223: Siemens: Vulnerability (out of 100%)
61%
59%
82%
94%
55%
60%
65%
70%
75%
80%
85%
90%
95%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
1
4
7
4
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
PACS Digest I 147
Vendor Briefs
Figure 224: Siemens: Product Quality (out of 9)
Figure 225: Siemens: Service (out of 9)
6.0
6.6
6.1
7.0
5.8
7.1
5.4
5.6
5.8
6.0
6.2
6.4
6.6
6.8
7.0
7.2
7.4
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
5.9
6.6
5.0
6.5
5.7
6.3
4.5
5.0
5.5
6.0
6.5
7.0
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
148 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
STRYKER IMAGING OFFICEPACS POWER (ORTHO.)
Segment Overall Score Ranking
Ambulatory 80.1 15th (of 18)
* Preliminary scores do not meet KLAS’ minimum konfidence level.
Figure 226: Stryker: Provider Sizes (ambulatory n=16)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Over 100 Physicians
26–100 Physicians
6–25 Physicians
2–5 Physicians
1 Physician
100–200 Beds
Under 100 Beds
Over 1,000 Beds
501–1,000 Beds
201–500 Beds
Ambulatory
Acute Care
Community
PACS Digest I 149
Vendor Briefs
Figure 227: Stryker: Scores by Years Live (ambulatory n=16)
Figure 228: Stryker: Scores by Region (ambulatory n=16)
* Preliminary scores do not meet KLAS’ minimum konfidence level. No data is shown for any area with less than six respondents.
81.0*
73.0
74.0
75.0
76.0
77.0
78.0
79.0
80.0
81.0
82.0
83.0
Acute Care Community Ambulatory
0–1 Years 2–3 Years 4+ Years
80.4*
73.0
74.0
75.0
76.0
77.0
78.0
79.0
80.0
81.0
82.0
83.0
Acute Care Community Ambulatory
Central East South West
150 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 229: Stryker: Score Frequency
Figure 230: Stryker: Score Trending
* Preliminary scores do not meet KLAS’ minimum konfidence level.
0%
5%
10%
15%
20%
25%
30%
35%
Under 75 75–80 81–85 86–90 91–95 96–100
Acute Care
Community
Ambulatory
87.7
82.1*
80.1
76.0
78.0
80.0
82.0
84.0
86.0
88.0
90.0
2006 2007 2008 2009
Acute Care
Community
Ambulatory
PACS Digest I 151
Vendor Briefs
Figure 231: Stryker: Support and Documentation Positive vs. Negative Commentary
Figure 232: Stryker: Vulnerability (out of 100%)
87%
100%
80%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Acute Care Community Ambulatory
Would You Buy it Again Part of Long-Term Plan
6
3
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Acute Care Community Ambulatory
Negative
Positive
152 I PACS Digest This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price.
Figure 233: Stryker: Product Quality (out of 9)
Figure 234: Stryker: Service (out of 9)
7.6
7.8
6.5
5.5
6.0
6.5
7.0
7.5
8.0
Acute Care Community Ambulatory
Product Quality Rating Ease of Use Quality of Releases or Updates
7.1
6.5 6.5
6.2
6.3
6.4
6.5
6.6
6.7
6.8
6.9
7.0
7.1
7.2
Acute Care Community Ambulatory
Quality of Telephone/Web Support Proactive Service Errors Addressed Quickly
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