key components for a journey to a customer centric organisation
Post on 23-Jan-2015
147 Views
Preview:
DESCRIPTION
This infographic helps explain the core components of the transformational journey and the customer-strategy, and is based upon the SCHEMA Customer Management Framework which is the methodology we use to drive customer-centric transformation. **If graphicresolution in slideshare view is not optimal, try downloading via slideshare, it should give a 11 mb PDF file in high quality**
TRANSCRIPT
top related