kartic kapur & sava politis
Post on 14-Jan-2015
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Where is it? Designing an intranet where information finds you!
Sava Politis
Kartic Kapur
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Presentation Overview
?Why Santos had to redevelop their Intranet
?Solutions that were developed
?Examples of tasks undertaken
?Demo
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Did you know?
4.5 hours spent searching for documents per week
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Santos – A brief history
?Leading Oil and Gas Producer for more than 50 years
?ASX Top 30 company
?2400 employees. Over 4000 staff, including contractors
?Offices in Adelaide (HQ), Brisbane, and Asia Pacific
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Intranet History
WHY ?
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The Problems
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Lack of Governance
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Lack of Governance – Use Case
Hi Kate!My team would like to reuse the IS Policy that you developed 2 years ago.
Could you point us in the right direction?
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Lack of Governance – Use Case
Hi Greg,To be honest, I can’t remember which team site I uploaded it to.
Try searching for ‘IS Governance’ on the Intranet.
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Lack of Governance – Use Case
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Lack of Governance – Use Case
Frustrated, less productive user
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Inadequate Search Functionality
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Inadequate Search functionality
“Google Instant search... reduces the average search time by two to five seconds”
guardian.co.uk (2010)
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Inadequate Search functionality
Outdated Results
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Inadequate Search functionality
Search relevance not intuitive.
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Misaligned Information Culture
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Misaligned Information Culture
? ‘Putability’ vs. ‘Findability’? Network-drive mentality
SharePoint
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Misaligned Information Culture
SharePoint
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Misaligned Information Culture
• Information stored and updated via email opposed
to Intranet?Attachment culture vs. hyperlink culture
?No single Source of Truth
CAN WE FIX IT ?
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The Solution
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IM Framework
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IM Framework
Managed Metadata Security Open for All
Ownership of ContentControlled Site Provisioning
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Training
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Training
Publisher training Lunch n Learn
Refresher courses
Training videos
Proactive Support
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Navigation
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Navigation
Forget organisational hierarchy
People are looking for topics not teams
Hierarchies Change
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Navigation
?‘Card Sorting’ exercise
Latest News
Career Planning
Oracle
Communities
DrillingVision
statement
Announcements
Performance Review
Travel Booking
Policies
Engineering
Company Profile
Events
Induction
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Navigation
?‘Card Sorting’ exercise
Latest News
Our BusinessWork and Career
Career Planning Oracle
ToolsHome Knowledge
Communities Drilling
About Santos
Visionstatement
Announcements
Performance Review
Travel Booking Policies Engineering
Company Profile
Events Induction
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Navigation
?Advantages- Appreciation of enormity and importance of task- Helped forge relationship with business users- Made users feel responsible for their content
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Navigation
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Search
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Search
Word and PowerPoint Slideshow
Contextual Search
Best Bets
?Important to involve users?Provide feedback mechanism
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Business Engagement
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Business Engagement
Endorsement from CEO
?Recorded a video to share with whole company
Business Managers
?Introduce the concepts
?Set expectations on ownership and effort required
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Business Engagement
?Understand business and technology
?Liaison between business and IT
Change Champion
How??Formalise role
?Regular meetingsWho?
?Responsible for coordinating content creation and migration
?Ongoing improvements
What?
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Business Engagement
Workshops
Content Structure Structure
Collection
Migration (parties)
•Shop front window•Not based on team structure
•Consistent Layout•Structure Content
•Train them•Help them•Provide extra hands for busy users
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Business Engagement – Culture
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Keywords
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Keywords
Information ‘pull’ model similar to targeted online advertising
Source: http://www.news.com.au
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Mapping the solution
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Mapping the solution
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Mapping the solution
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Mapping the solution
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Lessons Learnt
?Don’t reinvent the wheel, reengineer it.
?Communication is key – internal AND external
?A good Intranet is the marriage of culture, content and technology.
?Provide adequate training- users take ownership and therefore require less support
?Keywords centrally managed
?Align marketing material with the corporate culture
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Demo
Stop! …Demo time
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