kanban for it operations “we’re it operations, agile doesn’t apply to

www.IanCarroll.com

Kanban for IT Operations“We’re IT Operations,

Agile doesn’t apply to us!”

@caza_no7

Why?

???

DoingNot Started Done

PERCEIVED SYSTEM (the process)

SYSTEMIC INFLUENCE (below the surface)

MS Excel Drive by PM’s ‘Cool stuff’

What did we learn?•How are priorities decided? (Who Shouts Loudest)•What is value? “do the old tickets so we don’t look

bad”•Staff cherry pick work to meet targets (again value?!)•Lot’s of task switching•Work is pushed, not pulled•Not just service desk calls but many types of work,

projects, maintenance, BAU, incidents•Line managers ‘doing favours’ or making promises on

behalf of the team•All work gets blocked!

Retrospectives

PAIRING

Tom Long term blocked22

WasteWaste

BAU

Incid

ents

Proj

ects

Done

Release

Backlog Paul Sue Emily John22 22 22 22

Expedite

Project XDeadline 21/08/11

Org change lessons

Highest PriorityLowest Priority

#2124343Deadline 21/08/11

Signifies a blocker

22 Signifies a limit11

Cultural Impact

http://vimeo.com/30738319

Thanks!ITopsKanban.wordpress.com