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Jump Start Communication after Deployment (MAR 2103)

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Jump Start Communication after Deployment

FACILITATOR’S NAMEDATE

Jump Start Communication after Deployment (MAR 2103)

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Communication is impacted 7% by words, 38% by voice qualities, and 55% by body movements.

- A. Barbour “Louder than Words: Nonverbal Communication”

Jump Start Communication after Deployment (MAR 2103)

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Recognize the components of effective communication.

Discuss best practices for effective communication.

Apply communication tips to ease reintegration after deployment

Objectives

Jump Start Communication after Deployment (MAR 2103)

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Setting the Stage for Communication

• Respect

• Active Effort

• Timing

• No Attacks

– “I” messages

• Be Honest

Jump Start Communication after Deployment (MAR 2103)

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YOU vs. “I”YOU MESSAGE:

YOU are not listening to what I am saying!

“I” MESSAGE:

I feel frustrated when I have to repeat my point because I think I am not being

heard.

Jump Start Communication after Deployment (MAR 2103)

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Setting the Stage for Communication

• Respect

• Active Effort

• Timing

• No Attacks

– “I” messages

• Be Honest

Jump Start Communication after Deployment (MAR 2103)

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Communication Skill Tips Exercise

With your table brainstorm tips for your assigned

communication skill and record them on a piece of butcher

block paper.

Verbal – what do you need to consider when speaking to someone?

Non-verbal – what do you need to consider about body language?

Listening – what do good listeners do?

Feedback – what is feedback? What makes it effective?

Manage Stress – what can you do if you start to get upset during communication?

Jump Start Communication after Deployment (MAR 2103)

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Verbal Communication Tips

• Think before you speak

• Make eye contact

• Be specific and clear

• Be concise

• Be positive

• Verbal Modeling

Jump Start Communication after Deployment (MAR 2103)

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Nonverbal Communication Tips

• Reading nonverbal communication

– Practice observing people

– Be aware of individual differences

– Look at nonverbal signals as a group

• Using nonverbal communication

– Use nonverbal signals that match your words

– Adjust you nonverbal signals to the context

– Use body language to convey positive feelings

Jump Start Communication after Deployment (MAR 2103)

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Active Listening Tips

• Focus fully on the speaker

• Avoid interrupting

• Avoid appearing judgmental

• Show your interest

• Provide feedback

Jump Start Communication after Deployment (MAR 2103)

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Feedback Tips

• Restate the original content and feeling

(Parrot/Paraphrase)

• Don’t express opinion as fact

• Explain your reasons

• Ask questions

• Be courteous

• Critique the content not the person

• Respond, don’t react

Jump Start Communication after Deployment (MAR 2103)

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Manage Stress during Communication

• Recognize you are becoming stressed

• Take a moment to calm down

• Bring senses to the rescue

• Look for humor

• Be willing to compromise

• Agree to disagree

Jump Start Communication after Deployment (MAR 2103)

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Handling Communication When You Are Upset

• 48 hour rule

• Stop

• Think

• Talk

• Listen

Jump Start Communication after Deployment (MAR 2103)

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Recognize the components of effective communication.

Discuss best practices for effective communication.

Apply communication tips to ease reintegration after deployment

Objectives

Jump Start Communication after Deployment (MAR 2103)

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Jump Start Communication after Deployment

FACILITATOR’S NAMEDATE