jen white, ms, sphr mgr, employee engagement and development methodist peoria april 17, 2012

Jen White, MS, SPHRMgr, Employee Engagement and Development

Methodist Peoria

April 17, 2012

In Peoria, we know recognitionis one of the most powerful drivers

of an engaged culture.We’ve known it since 1900.

It Starts at the Top

Employee Strategic Plan

All-Employee Meetings

- Offered 5x live & posted on ConnectMe- Linked to m, v, v, & strategic plan goals- Finance review, pt sat results, clinical key

indicators, IHS update, recognition & events- Random drawings for gift cards- CBC for active participation- “I Dialogue-ed with Debbie” pride stickers

QUARTERLY – NEXT IS 6/21

SPECIAL INVITATION ONLY!

- CEO Recognition of Top 1% Performers. Invite the best.

- This is a leader-driven celebration (Debbie style).

- Guests share stories and laughs, leave with $10 Subway cards and 5,000 CBC points.

- Expect appropriate hugging.

CEO Breakfast with Champions

LAST ONE WAS LAST WEEK – 4/12

Dining with Debbie: CEO Luncheon for

EmployeesNEXT IS 5/17

- This is a staff-driven celebration. Open to all!

- Employees email to reserve their spot.

- Typically casual Q&A.- Grass roots feedback and

suggestions are captured, and delegated for follow up.

Executive RoundingCOMING UP AGAIN – 4/26

And Bubbles Upfrom the Bottom

Team Appreciation Days(Thanking Everyone at Methodist)

LAST DAY OF EVERY MONTH- Jeans or fun scrubs

(team sticker required)- Free fountain soda/healthy

snack in Cafeteria- Random drawings for

PTO/ET, $25 Visa Gift Cards, event tickets…

11

THE LEADER’S JOB:

GUIDE PEOPLE TO

OUR INTRANET!

How do our team members know what’s happening?

https://intranet.mmci.org/

- Happy Anniversary! Card (Electronic) - Happy Birthday! Card (Electronic)- Happy Holidays $10 Kroger Gift Card (Electronic) - Service Awards (every 5 years of service)- 3 – “I Care” Employees of the Month (36 Yearly) - 3 – “I Care” Employees of the Year- 1 – Leader of the Year- 1 – Physician of the Year- 1 – Mentor of the Year- 1 – Mentee of the Year- 1 – Preceptor of the Year

“Corporate” Recognition

Introduced CBC, January 2009

- 257 awards were given 1/09- 2,637 awards were given 1/12

Introduced CBC, January 2009

WOW!

2009 2010 2011Someone

Who Cares 1,695 2,291 1,899

Patient Driven

1,294 1,528 1,905

Highfive 3,000 4,527 6,946

Total CBC Awards

19,199 32,133 34,753

Peer-to-peer

for Values

Leadership

for pt sat

Leadership

for Top 5%

CBC Facts

2009 2010 2011Total CBC

Gifts Redeemed

32 164 300

CBC Facts

EVERYONE HAS THE OPPORTUNITY TO RECEIVE POINTS

- Happy Anniversary (CBC & gift options)- Dialogue/Dining with Debbie- National Healthcare Week- United Way- Happy Birthday MMG- Workforce Commitment Survey/Ambassadors- Safety Resource Persons- Employee of the Year Voting- Special Recognition, like…

Magnet, Baldrige, Most Wired, NPSG, IHS Affiliation, 110th Birthday, Hi’ing Around Town, Beacon, Breakfast with Champions…

CBC Recognition

New Hires- New Employee Orientation Demo- Retention Surveys/Casey Fink Survey- NHS Roundtable- CBC Survey

New, Creative, CustomCBC Recognition

Wellness (It Pays to be Healthy)- Stairwell/Walking- Focus On You- Team Lean- Nutrition Know How

Quality and Safety - Near Miss Event in PEMENIC Reporting- Caught Being Safe- Fall Prevention

Department or Group Recognition- Need a spreadsheet that lists:

- Employee first name/last name/ID - # of CBC points- ‘Words’ for message

New, Creative, CustomCBC Recognition

WHAT ARE THE KEY PRIORITIES

IN YOUR DEPARTMENT?

HOW CAN YOU USE CBC TO ACHIEVE THEM?

1/12 – Leaders Were Asked

Can we have some kind of rapid

recognition CBC cards to use on-the-

spot…and maybe even give to select

staff so they can recognize excellent

performers in other departments?

Their Answer

3/12 We Delivered

You can’t motivate people. You can CREATE AN

ENVIRONMENT

that you think will be motivating, and hope people

choose to do the rest.

Food For Thought