jeffmorrisonresume2016
Post on 13-Apr-2017
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Jeffrey Todd Morrison 116 4
th St. #1
Key West , Florida 33040 305-395-0786 JeffreyToddMorrison@gmail.com
CAREER OBJECTIVE To secure a management position with a growing organization where I can utilize my hospitality and retail management skills, experience and education.
SUMMARY OF QUALIFICATIONS Customer service oriented style with professional presentation skills Experienced with RoomMaster, Rezovations and Microsoft Applications
Excellent organizational, interpersonal and administrative skills Ability to interact with all sorts of people from different walks of life and varied cultural origins
EXPERIENCE Alexander’s Guesthouse
Operations Manager
Key West, Florida (Nov. 2011 – Jan. 2016)
Provided operational support and guidance to staff and general manager
Conducted interviews, hiring, training and all levels of human resources
Maintained accurate and clear documentation for operational procedures and activities
Ensured staff followed standard operating procedures for all operational functions which included coaching sessions if
needed
Conducted regular staff meetings with general manager to discuss issues, concerns, updates and events
Completed weekly schedules, calculated payroll hours, distribution of tips and commissions
Ensured staff provided the highest level of customer service to exceed guest’s expectations
Managed TripAdvisor program, increased reviews and consistently achieved the #1 ranking out of 89 properties
Worked closely with housekeeping and maintenance supervisors to ensure all departments ran accordingly and up to company standards
Las Posadas of Sedona
Front Desk Manager / Concierge
Sedona, Arizona (June 2006 – Oct. 2011)
Managed all operations of front desk and concierge desk
Ensured policies and procedures were complied with the highest standard of customer service
Daily review of room availability and inventory
Processed and reviewed daily audits
Offered concierge service for the Sedona / Grand Canyon area
Worked with housekeeping and maintenance on daily operations
Exercised excellent time management and organizational skills with ability to multitask and set priorities
Conducted and performed interviews, training, counseling, scheduling and evaluating of staff and front office personnel
Blockbuster Video
Store Manager
Akron, Ohio (Aug. 1997 – July 2003)
Key West, Florida (July 2003 – May 2006)
Recruit, hire, train and develop store employees
Ensured all daily store required activities were performed per company standards
Ensured the overall execution of merchandising standards and marketing programs while maintaining a clean store environment
Overall accountability to ensure that proper cash controls and loss prevention procedures were in place and followed per company standards
Overall responsibility for achieving sales goals
Controlled costs and ensured inventory management to achieve sales and profit goals
EDUCATION Bachelor of Arts / English
Kent State University
Kent, Ohio 1997
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