jan – jun 2015 sha update• tribute to the late mr. lee kuan yew by mdm kay kuok, president of...

Jan – Jun 2015

SHA UpdAteChief Editor : Ms Margaret Heng Writers : Ms Clare Yeo, Ms Li Shaoting & Ms Shrestha Sook YeanPublished by : Singapore Hotel AssociationDesigned and printed by : Colorcom Graphics Pte Ltd

SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form or by any means without the written permission of the publisher. The views and opinions expressed are those of the authors and do not necessarily reflect those of the publisher.

EDITORIAL TEAM

MICA (P) 021/02/2015

•The2015ForbesTravelGuideStarAwardWinners

•InterContinentalSingaporeAwardedPlaqueofCommendationatMayDayAwards2015

• InternationalPropertyAwards2015-2016

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•HospitalityInformationTechnologyAssociationofSingapore(HITAS)

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•LesClefsd’OrMembersBringCheertoSingapore’sPioneersatthe‘SocietyoftheAgedSick’OverChineseNewYearwithaFundraisingCharityDinner

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•EarthHour2015 17

•HighlightsoftheSingaporeHotelIndustrySurvey2015(FinancialYear2014)

•STBpartnerswithmorethan40stakeholdersforGoldenJubileecampaignlaunch

•ExtendedvalidityofMultipleJourneyVisawillhelpattractmorevisitorstoSingapore

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•SHAInter-HotelAthleticMeet2015 1•33rdSHAInter-HotelSoccerLeague2015

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• IndustryUpdateandNetworkingSessionforGeneralManagers

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•HRSeminar“EmployeeInvestigations:RisksandPitfalls”

•YourSay:EnhancingSingapore’sAttractivenessasaTouristDestination

•SHAWelcomesNewOrdinaryMembers

•SHAWelcomesNewGeneralManagers

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•TributetothelateMr.LeeKuanYewbyMdmKayKuok,PresidentoftheSingaporeHotelAssociation

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•SHAAnnualMeeting2015 10

Email : secretariat@sha.org.sg Website : www.sha.org.sg17 Cantonment Road, Singapore 089740

SHA Inter-Hotel Athletic Meet 2015

The34thSHAInter-HotelAthleticMeet2015was held on 16 May 2015 at the Yio ChuKangStadium.

Followingfeedbackreceivedfrommembers,this year’s meet was changed to a 1-dayeventtoencouragegreaterparticipationfromourhotelmembers.

Inaddition,thescoringformatoftheannualmeet was revised whereby participatinghotels were grouped in the followingcategoriesandgradedaccordingly:

Lessthan299rooms

Between300-600rooms

Morethan600rooms

This year’s Meet saw a total of 20 teamscompeting in the various track and fieldevents.

Undeterred by the thunderstorm whichtook place halfway through the Meet, thesupporters remained high-spirited andcheeredtheirteammatesonintheevents.

Thewinnersofthe34thSHAInter-HotelAthleticMeet2015wereasfollows:

SHA NEWS

SHATEC NEWS

HOTEL CIRCUIT

TOURIST TRACKS

•Advertisment 11•Spotlight 12

Special Awards Winner

BestIndividualPerformance(Women)

MsNurAmalinaBinteNgadia,

CapellaSingaporeEvent:TripleJump(WomenOpen)

BestIndividualPerformance(Men)

MrRyanPoh,MarinaBaySandsEvent:Javelin(MenOpen)

BestTeamWomen ResortsWorldSentosa

BestTeamMen MarinaBaySands

ChampionHotelCategory:SmallHotels(Lessthan

299rooms)

CapellaSingapore

ChampionHotelCategory:Mid-SizedHotels(Between300-600rooms)

ConradCentennialSingapore

ChampionHotelCategory:LargeHotels(Morethan

600rooms)

MarinaBaySands

OverallChampionHotel MarinaBaySands

Spectatorsgrewwildwithexcitementduringthe100mGMRace.CheerseruptedastheGeneralManagersoftherespectivehotelsracedtowardsthefinishingline.

TheresultsoftheGMRacewereasfollows:

GMs’ 100M Race (45 Yrs and below)

Champion MrPeterWebster(HiltonSingapore)

1st Runner-Up MrIanWilson(MarinaBaySands)

2nd Runner up MrJovianHun(FuramaCityCentreSingapore)

Champion MrJamesChong(Jayleen1918Hotel)

1st Runner-Up MsMikaUmemura(VillageHotelBugis)

GMs’ 100M Race (46 Yrs and above)

Congratulationstoall!

33rd SHA Inter-Hotel Soccer League 2015 TheFinalsofthe33rdSHAInter-HotelSoccerLeague2015tookplaceon15June2015attheHougangStadium.

The beating of drums intensified andloud cheers soared through as defendingChampion, Resorts World Sentosa (RWS)wascrownedtheChampionofthe33rdSHAInter-HotelSoccerLeague2015withafinalscoreof4-nilattheir1st/2ndplacingmatchagainstMarinaMandarinSingapore.

The3rd/4thplacingmatchwhichtookplaceearlier during the Finals saw old-timers -ConradCentennialSingaporeandRCHotels(Pte) Ltd pitting against each other. At theblowofthefinalwhistle,thegamerecordedwith a score of 3 - 4, RCHotels (Pte) Ltd,successfully clinched the 3rd spot at themuch anticipated annual SHA Inter-HotelSoccerLeague.

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Industry Update and Networking Session for General Managers

ThefirstIndustryUpdateandNetworkingSessionforGeneralManagersfortheyear2015tookplaceon29April2015attheGoogleSingaporeoffice.

ThesessionstartedoffwithaninteractionandindustryupdatesessionbyMsMargaretHeng,ExecutiveDirectorofSHA.

ThiswasfollowedbytwoengagingpresentationsbyGoogle:

“Thriving in a Culture of Innovation”

byMsJennVillalobos,IndustryHead,Hotels,Airlines&Tourism,APAC,GoogleSingapore

“Mobile in Travel”

byMsAleSaMoreira,PerformanceSolutionsActivationExpert,SoutheastAsia,GoogleSingapore

Lastbutnot least,theattendeesweregivenaneye-openingtouroftheGoogleSingaporeoffice,duringwhichtheygainedsomeamazinginsightsontheGoogleworkculture.

Award Winners 2015

Champion ResortsWorldSentosa

1st Runner-Up Team MarinaMandarinSingapore

2nd Runner up Team RCHotels(Pte)Ltd

3rd Runner up Team ConradCentennialSingapore

1st/2nd Placing Match "Man of the Match"

AlfonsoLopezAguilar,ResortsWorldSentosa

3rd/4th Placing Match "Man of the Match"

MasalanBinMahat,ConradCentennialSingapore

CongratulationstoallWinningTeamsand“ManoftheMatch”winners!

Resultsofthe33rdSHAInter-HotelSoccerLeague2015wereasfollows:

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HR Seminar “Employee Investigations: Risks and Pitfalls”

AHRseminartitled“EmployeeInvestigations:RisksandPitfalls”wasorganisedexclusivelyforSHAhotelmemberson12March2015atBaker&McKenzie.Wong&Leow.

Conductedbylegalexpertsinemploymentlawandcorporateinvestigations,theseminarexaminedpotentialrisksandpitfalls,aswellasstrategiesforeffectiveemployeeinvestigations.

Thesessionwasverywell-attendedby55humanresourceandsecuritypractitionersfrom32hotels.

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Your Say: Enhancing Singapore’s Attractiveness as a tourist destination

Mr. Vernon LeeGeneral ManagerCapri by Fraser Changi, Singapore

ThetourismsectorinSingaporeisonewhichhasalwaysseenahealthygrowthforSingaporeanditseconomy.STBhasworkedhardandhasbeenspot-onthusfar,intappingSingapore’sresources,curatingplacesofinterests,andgrowingSingaporeasavibrantinternationalandglobaltouristdestination.

TransformativechangeiskeyifSingaporeistocontinueitsholdintheregionasametropolisthatkeepspacewiththeevolvingtrendsandthirstsoftoday’stourismindustry.Inthepast,travellerswerecontentedwith

run-of-the-millofferings.Today’sgenerationoftravellersareseekingandyearningmore.Whileiconiclandmarks(hardware)suchtheMerlion,MarinaBaySands,Sentosa,thenewlyaddedGardensbytheBayandourrecentpride-theBotanicalGardens,nowdeclaredasaWorldHeritage,willcontinuetobeimportantinSingapore’sofferings,Singaporewillneedtolooktowardsamalgamatingthese“hardware”withinnovativesoftware(technology)andthemostbasicandimportantsoftskillsets–friendly,gracious,sincere,hospitableservices–tomeetthenextdecadeoftravellerswhowillwanttravelexperiencesthataremoremulti-dimensional–allowingthemtoshareinstantaneously,learn-on-the-go,improvetheirskills(onbusinessandsociallevels),meetnewpeople–i.e.combinetravelwiththeirinterests. 

Singapore touristhighlightsshouldgobeyondofferingsof family funso thatour touristattractions for thenextdecade isabalancedkaleidoscopeofanenrichingandrichartscene,afoodhavenofferingthe‘bestof’;aleaderandatrend-setterofsmartopportunitiesforthetourismmarketsinbothleisureandMICE.

In this issue, we have invited our members to share their suggestions or ideas on how Singapore can further enhance its attractiveness as a tourist destination for both the leisure and business markets, and hence increase visitor arrivals.

Mr. Ian WilsonGeneral ManagerMarina Bay Sands

Singaporehasmadegreatstridesintourismoverthelast10years–throughworld-classeventssuchasWTAChampionshipsandiconicattractionslikeMarinaBaySands.Lookingahead,IfeelSingaporeneedstofocusondevelopingtalentandincreasingefficiencywhilecontinuallyreinventingthedestination.

Talentdevelopmentneedstobeakeyfocusforusaswemoveforward.Identifying,groominganddevelopingthenextgenerationofhospitalityleadersandtalenttorunourworld-classinfrastructureiscriticalforSingapore

tostayaheadofthegame.  Howdowedothat? Weoffermentorshipopportunitieswithleadingbrandssothatlocalscanworkwiththebestintheindustry.Companieswillneedtoinvestincontinuousretrainingsothatexistingstaffcanrecognizethatthehospitalitysectoroffersgoodlong-termcareers.Atthesametime,weneedtoworkhand-in-handwithschoolsandinstitutionstoincubateandnurtureyoungprofessionals.

Wemustalsokeep lookingatways toworksmarter to improvebothefficiencyandservice,whether it’s through leveragingtechnologyorrefiningprocesses.Finally,asadestination,wehavetokeepreinventingandimprovingourselves. Thisisnotjustintermsofcapitalinfrastructure,butalsotakingourfestivalsandeventstoanevenhigherlevelandinitiatingnewreasonsforpeopletovisitSingapore.

Ms. Tash TobiasGeneral ManagerInterContinental Singapore

Overthelast50years,Singaporehasbecomeahighlydesirabledestinationwithworld-classfacilitiesandevents. However, as consumers’ tastes change, as attractions age, new destinations emerge, existingdestinationswillneedtobecomemorecompetitive.Weneedtostepupourgametoconsistentlyprovidememorableanduniqueexperiencesforvisitors,sothattheywouldcomeback,timeaftertime.

Firstofall,weneedtomaintainexistinginfrastructureswelltoensuretheattractionsstayrelevant.SingaporealreadyhasastrongtourisminfrastructurewithworldclassattractionslikeGardensbytheBay,RiverSafari,thesoon-to-openNationalGalleryandtheSingaporeBotanicGardens,recentlynamedanUNESCOWorldHeritageSite–aprestigioustitlethataddsanewgreenangletotheSingaporetourismexperience.Atthesametime,wemustcontinuetohaveasteadypipelineofnewattractionstomaintainSingapore’sattractivenessasacompellingdestination.

Ourhardwareneeds tobecomplementedwithgoodsoftware,withdifferentiatedeventsandunforgettableexperiences thatwillmeet theneedsof increasinglysophisticated travellers.HistoricprecinctssuchasChinatown,KampongGlamandLittleIndiaallowsvisitorsaglimpseintothehistoryofSingapore;theycouldalsobefurtherleveragedontoprovideuniqueculturalexperiencestovisitorsaswell.

Lastly,tobringtheSingaporeexperiencetolife,weneedourpeopletocontinuetodeliverengagingandthoughtfulservices.Thiscanbedonethroughrecognitionprogrammes,trainingsandmysteryshopping,toensureserviceexcellencethroughouttheindustry.

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Mr. Rainer TeniusGeneral ManagerSwissotel Merchant Court

Singapore’spushtoincreaseitsappealtoawiderrangeoftourismsegmentsiswithoutadoubtaworld-classeffort.TooutpaceotherkeycitiesintheAsiaPacific,however,Singaporemustbeabletoprovidevisitorswithanoutstandingandcontinuouslyimprovingcustomerserviceexperience.Thislevelofservicecanonlybeprovidedbyengagedcolleagueswhoareexcitedtobeapartofthehospitalityandserviceindustries.Withover100vacantpositionsatourhotel,unfilledduetothelaborcrunch,itisverychallengingtomeetandexceedthelevelofserviceexpectedbyourcustomers.

Mr. Philip JonesGeneral ManagerMovenpick Heritage Hotel Sentosa

When consideringwhatmakes a destination attractive to visitors, be it leisure or corporate, there are anumberoffactorstoconsider.Theseinclude,butarenotlimitedto;cost/relativevalue,accessibility(airline/airportinfrastructure),qualityanddiversityofhospitalityproductsandofcourse;thequalityofserviceinthatdestination.

LookingatSingaporespecifically,onewouldbelievethatSingaporeiswellpositionedtocontinueitsleadingroleintheregionfortourismandtravel.Howeverweareallpainfullyawarethesinglebiggestthreatfacingtheserviceindustry,isthecurrentlackofmanpowerbroughtonbytherestrictionsinforeignlabour.Thisplacesfurtherstressonthoseleftintheoperation,andhasledmanyemployeestoeither“jobhop”insearchofabetterenvironment,orleavetheindustryaltogether.

Thereareanumberofstepsthatcouldandperhaps,shouldbetakentoensurethatservice levelsremainhighandthatthecountrycontinuestoupholditsstandingasoneoftheleadingdestinationsintheregion.Mythoughtsonthiscanbedividedintotwoareas;ProductivityandTalentBasedSelection.

Productivity:

Therehasbeenalotoftalkaboutthis,butIbelievewithoutsomeformofgovernmentorindustrymandate,therewillbenosignificantbreakthrough in thisarea.Having facedsimilarcircumstanceswith labourduringmytimeasanExecutiveHousekeeper in theUnitedStates,where there is analmost identicaldynamicwithhigh labourcost and limitedsupplyofwilling labour toclean rooms, thecompany Iworked forat that timeengagedanorganizationcalledCarpedia.Theirintentwasto identifyprocess improvementsthatcouldbemadeasaresultofconductingobservationsoverasixweekperiodofhowworkwasdoneandidentifyinglosttimeopportunities.Theselosttimeopportunitiesbecamethebasisforrecommendationstocompresstheexistingprocessandreducethemanhoursrequiredtocleanaroom.Thereductionwastranslatedintoarequiredtargetofhoursperoccupiedroomtoachieve,whilestillmaintainingthequalitylevels.TheresultswerereviewedweeklyandmeasuredagainstthetargetwithboththehotelteamandCarpedia.Oneofthemanyreasonsthisapproachwassuccessful,isthatthisorganizationactedasan“externalirritant”toensurethatthehotelremainsontrackwiththeprojecttimelineandtargetsset.

IbelievethattheSingaporeGovernmentcouldengagesuchanorganizationandmandateasimilarapproachacrosstheindustry.Indoingso,therewouldneedtobearealisticapproachandonlyhaveahotelengageinsuchaproject inonedepartmentatatime, soasnottoplacetoomuchstressontheoverallhoteloperations.

Talent based selection:

Giventhecurrentshortageoflabour,theserviceindustryhasbecomelessselectiveandthereisanattitudeof“Goodisgoodenough”.Thechallengewiththisisthatwearenotselectingindividualsbasedontheirnaturaltalentsandabilitiesandweruntheriskofhavingpeopleinarolethatdoesnotsuitthem.Theconsequencesofthisare;increasedturnover,areductioninemployeemoraleandreducedservicelevels. Theequationwhichwasoncesharedwithmecomestomind;itisGIFTbackwards:

(TALENT+FIT)XINVESTMENT=GROWTH

Thebottom line is that the raw ingredient foranyemployee isbasic talent. Inorder toachieve this thereneeds tobeacommitmentfromtheindustrytoselectaccordingly.

Ibelievethatiftheabovetwomentionedareascanbeaddressedacrosstheboard,thenwecancontinuetopositionourselvesasaleadingserviceproviderwithintheregion,butthiswillinvolvechangefromhowwecurrentlyoperate.Onthisnote,IwouldleaveuswiththewordsoftheformerChiefofStaffoftheU.S.Army;GeneralEricShinseki;“Ifyoudonotlikechange,youwilllikeirrelevanceevenless.”

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SHA Welcomes New Ordinary Members

Sofitel So Singapore, housed withinthe iconic former telecommunicationsbuilding, istheperfectblendofFrenchstylingwithachicandverySingaporeantwist, redefining luxury boutiqueaccommodationintheLionCity.ItsetstochangethefaceofSingapore’sluxuryhotelexperience.

Designed by Singapore’s only Frenchdesign house, MIAJA Design Group,ledbyaward-winningdesigner,IsabelleMiajia, Sofitel So Singaporewill reveal134exquisitelydesignedroomslocatedwithinaSoHipWingandaSoHeritageWing.Exciting features includea light-filled atrium that will welcome guestsintoalobbywithuniqueartworksandacaptivating hexagonal light installation,calledL’Hexagone,aplush ‘bed table’within the stunning restaurant and aglamorous golden-tiled rooftop poolwith unsurpassed views of the urbancity.

StrategicallylocatednearRafflesPlace,intheheartofSingapore’sCentralBusinessDistrict,SofitelSoisminutesawayfromthecity’smosticoniclandmarks.Withincloseproximitytovariousmodesofpublictransport,SofitelSoSingaporeoffersgueststheopportunitytoembracethecosmopolitanvibeoftheisland,fromtastingtheculinarydelightsofChinatownandLauPaSattoenjoyingtheattractionsofMarinaBay.

Situated alongOrchardRoad betweenthe Dhoby Ghaut and Somerset MRTStations, Hotel Chancellor @ Orchardoffers travellers a good location, greatvalueandeasyaccesstotherestofthecity.

A Green Marked Certified hoteladoption, the hotel has adoptedconstruction methods and materialsthat are eco-friendly. Additional greenmeasures implemented by the hotelinclude harvesting rainwater for thewatering of plants, equipping everyroomwithafilteredwaterdispenserandthe use of large tinted double-glazedwindowswhich allows natural sunlighttoenterwhilekeepingouttheheat.

In addition, most guestrooms faceeither the green Istana grounds or thelush inner courtyard of the hotel. AllroomsareequippedwithalargeLEDTVfittedwithasmartboxwithpre-loadedinternetapplicationssuchasYouTube,

Sofitel So Singapore

Hotel Chancellor @ Orchard

Google, Gmail and YahooMail. The smart box also allowsmedia streaming frommobiledevicestotheTV.ThehotelalsoprovidesguestswitheasyaccesstointernetsiteswithitsintegratedTVremotethatcomeswithaQWERTYkeyboard.

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SHA Welcomes New General Managers ConcordeHotelSingapore,managedbyHPLHotels&Resorts,ispleasedtoannouncetheappointmentofMr.KarlL.MuirasthenewGeneralManagerofConcordeHotelSingaporefrom1stMay2015.ANewZealandnational,Mr.MuircomestoSingaporewithawealthofexperiencegainedfrominternationalpostingswithinthehospitalityindustryoverthepast35years.

Mr.Muirstartedhiscareerasa traineemanager in1977with theTouristHotelCorporation,SouthPacificHotelsCorporation,hethenwentontomanagesevenpropertiesinAustraliaandNewZealand.Mr.MuirjoinedHPLHotels&Resortsin1999astheGeneralManagerofConcordeHotelGoldCoast,and inJune2002,hewas transferred toConcordeHotelShahAlam,wherehe tookon the roleofGeneralManagerformorethan12years.

Mr.Muirisapassionateandhighlyexperiencedhotelier.Hisfocustodriveahighlevelofcustomerservice, superior attention to detail and intuitive understanding of quality aptly demonstrate theConcordeHotelSingapore’sapproachtoimpeccablehospitality.

Mr.CheongHaiPohhasbeenappointedGeneralManagerofGrandParkCityHall. Inhisnewrole,Mr.CheongwilloverseeoperationsoftheluxuryhotellocatedatCityHallandmanagedbyParkHotelGroup.

Withmore than 25 years of experience spanning ten cities,Mr. Cheong bringswith him a proventrackrecordofbusiness,operationalandreputationalriskmanagement,havingworkedinleadinghotelgroupsprior tohiscurrentappointment.Partofhisextensiveexperiencealso includespre-openingpreparationsforahotelinTokyoaswellasresortmanagementinMaldivesandBundung.

Beyondthedailygrind,Mr.CheongisnotastrangertothelocalhospitalitysceneasheholdsvariousappointmentsinmanyassociationssuchasBoardDirectoroftheSingaporeWorkforceDevelopmentAgency,PresidentoftheFoodandBeverageManagers’Associationamongstothers.

OriginallyfromTurkey,Mr.TuncayBockinbringswithhimawealthofknowledgewithover25yearsofInternationalHotelexperiencespanningacrossRomania,Turkey,UK,Azerbaijan,Thailand,PhilippinesandVietnam.Mr.Bockinisahighlymotivatedhospitalityleader,withastrongdriveforresults.Heisrenownedforhisfocusonstrongrevenuegenerationandefficiencyoptimisationwithinhishotels.

Mr.Bockin joined IHG in1999andmost recentlyheld thepositionofAreaGeneralManagerNorthVietnamandGeneralManagerofCrownePlazaWestHanoi,wherehesuccessfullyledthehotelintotheelite“TenClub”in2014.

Mr.Bockinalsoleadsanactivelifestyle,andenjoysbothfootballandsnowboarding.

TheseasonedSingaporeanhotelier,Ms.TinaSim,hasbeenappointedas theGeneralManagerofPARKROYALonPickering.Ms.Simhasnearly threedecadesofoperationsandhotelmanagementexperience with leading global luxury brands such as Shangri-La, Westin, Ritz-Carlton, ConradCentennialandFullerton.

Notably,Ms.TinaSimenjoyedclosetoa10-yeartenurewiththeShangri-LaGroup,managingShangri-LaandTradershotelsandresortsacrossSingapore.Mostrecently,Ms.TinaSimwasGeneralManager,SpecialProjectsatShangri-LaInternationalHotelManagementLimitedwhereshewasresponsibleforrenovationprojectsinJakarta,MalaysiaandSingapore.

HotelRe!@Pearl’sHillisdelightedtoannouncethatMr.KellvinOnghasjoinedtheestablishmentasGeneralManager.InhisroleasGeneralManager,hewillberesponsiblefortheoverallmanagementoftheHotel,reportingdirectlytotheBoardofDirectors.

MrOngbringswithhimover30yearsofexperienceinthehospitalityindustry.Priortothisappointment,heheldtoplevelpositionsintheMandarinOrientalHotel,InterContinentalHotel,CarltonHotelaswellasalengthytenureatRendezvousGrandHotel.

Inparticular,hehasextensivehands-onexperienceandknowledgeintheareasofRoomsDivision,Finance,BusinessDevelopment,Sales&Marketing,Food&Beverage,ProjectManagement,Pre-Openings,RenovationsandGeneralManagement.

Mr. Karl L. MuirConcorde Hotel Singapore

General Manager

Mr. Cheong Hai PohGrand Park City Hall

General Manager

Mr. Tuncay BockinHoliday Inn Singapore Atrium

General Manager

Ms. Tina SimPARKROYAL on Pickering

General Manager

Mr. Kellvin OngHotel Re! @ Pearl’s Hill

General Manager

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Tribute to the late Mr. Lee Kuan Yew by Mdm Kay Kuok, President of the Singapore

Hotel Association

Tribute to Mr Lee Kuan Yew by Mdm Kay Kuok, President of the Singapore Hotel Association, at the Tribute Session for Mr Lee Kuan Yew, Raffles City Convention Centre, Padang and Collyer Ballroom on 28 March 2015.

As we gather here this morning tomourn the passing of our belovedfoundingPrimeMinister,MrLeeKuanYew,WeareremindedofhisgreatloveforanddevotiontoSingapore.

Althoughweareasmallnationwithhardlyanyresourcesbutourpeople,wehavecomealongway.TodaySingaporestandstallontheglobalstagebecauseofhisboldvisionandcommitmenttomakeSingaporeasuccessstory.Forthisremarkableachievement,hededicatedhis lifetoensuringthatnooneisleftbehindandthatthecountryprospersandcontinuestodoso.

The hospitality industry has benefitted enormously from his astuteleadership,whichsawSingaporebeing transformed intoamulti-facetedtouristdestinationwithinashortspanof50years.Alongtheway,wehavewonmanyaccoladesforbeingabeautifulgardencity,ashoppingparadiseand having a vibrant dining scene, world-class attractions, exccellenthotelsandanawardwinningairportthathasjustbeennamedthebestintheworldagain.SingaporeisalsoAsia’stopconventioncityandaleadingmeetingcity in theworld.All thesearepossiblebecauseof the lateMrLee’s foresight, dedication and tenacity to build Singapore into a first-worldnation.

Singaporeisnowapremierdestination,drawingmanyvisitorsfromallovertheworld—afarcryfromitshumblebeginnings.Tourismhasflourishedforus—fromlessthan100,000visitiorsintheearly1960sto15millionlastyear.

ThisachievementisbynomeansanaccidentbutratherthroughcarefulplanningandrobustmarketingstrategiesthatwereputinplaceundertheguidinghandofMrLeeKuanYew.Hissupportforsomeoftherecenttourisminitiativessuchastheintegratedresortswasagame-changerforthehospitalityindustry.MrLeewantedSingaporetobeanexcitingfascinatingcity,afunplacetovisit.HeknewwehadtomoveforwardandkeepupwiththetopcitiesinAsiaandtheworld.

HispassingisanimmenselossforSingapore.Hehasleftusawonderfullegacy—anefficient,cleanandsecurenationwithavibrantmulti-racialsocietythatweareallproudofandwhicharealsokeyreasonsoftencitedforSingapore’sstrengthasanexcitingandsafetouristdestination.

Forallthathehasdone,itisonlybefittingthatthehospitalityindustryhonourhimandkeephisspiritalivebyworkingtogethertoensurethatSingaporecontinuestobeapreferreddestinationforbothleisureandbusinessvisitors.

Thankyou,MrLeeKuanYew—trulyyouhavebeenaninspirationtoall.

In this issue, we would like to share a short tribute made to Singapore’s beloved leader and founding Prime Minister, Mr. Lee Kuan Yew.

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SHA Annual Meeting 2015

We would like to thank all whoattendedtheSHAAnnualGeneralMeeting(AGM)thattookplaceon30June2015atOneFarrerHotel&Spa.

2015 is the election year for theAssociation.  At the AGM, MdmKay Kuok announced that shewould be stepping down as thePresidentofSHAand thankedallcolleaguesandmembers for theirstrongsupportduringhertermasPresident.

The Association also took theopportunitytoexpressoursincereappreciationtoMdmKuokforhercommitmentandtime,despiteherbusyschedule, toguideand leadSHAforadecade.

ThenewSHAPresident,MrAlbert Teo, pointed out in hisacceptance speech that theAssociation has made greatstridesinthepast10years. Healso highlighted that the newlyelectedBoardmembers, togetherwith the support frommembers,will continue to engage thegovernment and all stakeholderstoworkasonestrongvoicefortheindustry.

SHA BOARD 2015 - 2017

PRESIDENT MRALBERTTEO AMARASINGAPORE

1ST VICE-PRESIDENT MRALLENLAW GRANDPARKCITYHALL

2ND VICE-PRESIDENT MRLOHLIKPENG HOTEL1929

HONORARY SECRETARY MRARTHURKIONG THEELIZABETHHOTEL

ASST. HON. SECRETARY MRCHRISTEOHONGYEOW GRANDMERCURESINGAPOREROXY

HONORARY TREASURER MSKWEEWEI-LIN THERITZ-CARLTON,MILLENIASINGAPORE

ASST. HON. TREASURER MRANDREWYAP PENINSULA.EXCELSIORHOTEL

BOARD MEMBERS MRKENNETHLI

MRTANHEETECK

MSEUCHINFEN

MRCHONGKEEHIONG

MRGEORGETANASIJEVICH

MRKWEKLENGBENG

MRSTAN-WEEWEILING

MRTEOHOBENG

MRHOKIANGUAN

MRTHOOKAHFAH

MDMKAYKUOKOONKWONG

MRTHOMASANDREWMEYER

MSJEANNENG

CARLTONHOTELSINGAPORE

CROCKFORDSTOWER(RWS)

INTERCONTINENTALSINGAPORE

MANDARINORCHARDSINGAPORE

MARINABAYSANDS

GRANDCOPTHORNEWATERFRONTHOTEL

PARKROYALONBEACHROAD

RAMADASINGAPOREATZHONGSHANPARK

RIVERVIEWHOTEL

SINGAPOREMARRIOTTTANGPLAZAHOTEL

SHANGRI-LAHOTELSINGAPORE

SWISSHOTELTHESTAMFORD

THEFULLERTONBAYHOTEL

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SHATEC NEWS

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Spotlight

In this issue, Mr. Sam Chia, Director of Sales & Marketing, The St. Regis Singapore was invited to share with us his journey to success.

Mr. Sam Chia, Director of Sales & Marketing,

The St. Regis Singapore

1) What is your most memorable experience whilst as a student at SHATEC?

SHATEC has provided me with an enriching learningjourneyandsparkedmyinterestinthehospitalityindustry.

We were once assessed for a particular RestaurantServiceSkillmodule,basedonourserviceandproductknowledge.For thisgradedassignment,our familyandfriendswerespeciallyinvitedtoparticipateasguestsatthe restaurant, whilewe performed our duties. Despitefeeling apprehensive, I overcame the anxiety and evenachievedafavourablegrading.ItwascertainlyarewardingexperienceasIhadthechancetodelivermybesttothe“guests”, and what made it even more gratifying wasreceivingtheirpraises.

3) What is your advice to current SHATEC students on how to be successful in the hospitality industry?

Instillingpassionandhavingacontinuousdrivetolearnisessentialwithinthedynamichospitalityindustry.Alwaysseektogainknowledge,both insideandoutsideof theclassroom.Nevermissanopportunity to learnsomethingnew,aslearningisalifelongprocess.

Beinganefficientteamplayerisalsocrucialinthisfast-pacedandpeople-orientedindustry.Bereadytostepoutofyourprimarydutiestorenderassistancetocolleaguesandguests.Youreffortswillberewarded!

2) Share with us your success story and how SHATEC has played a part in your career development through the years.

The real-life exposures which providedme with an in-depth understanding of the situations that I may befacedwithinahospitalitycareerwere indeedextremelybeneficial.Theysetastrongfoundationformetopreparemyselfforallaspectsoftheindustry,andalsotrainedmetohandlesituationseffectively.

I enjoyed the curriculum especially the experientiallearning component experienced during the 2.5 yearsthatiwaswithSHATEC.Iwasequippedwithadepthofknowledgeandexperience throughhands-onexposuresuch as training modules for operational managementanda6-monthindustrialattachmentprogramme,whichopenedthedoorstomanyopportunitiesandguidedmycareerpath.

SHAT

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The 2015 Forbes Travel Guide Star Award Winners

ForbesTravelGuide,formerlyMobilTravelGuide,hasprovidedthetravelindustry’smostcomprehensiveratingsandreviewsofhotels,restaurantsandspassince1958.ForbesTravelGuidehasateamofexpert inspectorswhoanonymouslyevaluatepropertiesagainstupto800rigorousandobjectivestandards,providingconsumerstheinsighttomakebetter-informedtravelandleisuredecisions.ForbesTravelGuideisthegoldstandardforluxuryhospitalityratingsworldwide.

CongratulationstofollowingForbesTravelGuidewinners!

CapellaSingaporeMandarinOrientalSingapore

TheFullertonBayHotelSingapore

Forbes Travel Guide Five-Stars Hotel

Forbes Travel Guide Four-Star Hotels

Forbes Travel Guide Recommended Hotels

ConradCentennialSingapore

GoodwoodParkHotelPanPacificSingaporeRoyalPlazaonScottsTheSt.RegisSingapore

WSingaporeSentosaCove

InterContinental Singapore Awarded Plaque of Commendation at May Day Awards 2015

Singapore, May 2015- The May Day Awardsarebestowedon individualsandorganisationsthathavemadesignificantcontributions to the LabourMovement, comprisingNTUC-affiliatedunionsandassociation,NTUCSocial Enterprises,relatedorganisationsandtripartitepartners.Theseprestigiousawardsarepresentedduringthe May Day Dinnereachyear.

In recognition of its positive contributions to the LabourMovement, InterContinental® Singapore is proud to be arecipient of thePlaqueofCommendationAwardconferredbytheNationalTradesUnionCongress(NTUC).

InterContinental Singapore is committed to workingalongside the Food, Drinks and Allied Workers Union(FDAWU)andtheBranchCommitteeinordertoensurethebettermentofemployees’welfare.Itdoessobykeepinganopenmindinadoptingsuggestionsmadebytheunions,re-employmentofmatureworkersafterretirementtilltheageof68andmaintainingclosecommunicationwiththemtobetterunderstandtheirneeds.

Over the years, InterContinental Singapore has adoptedseveralinitiativessuchastheInclusiveGrowthProgramme,ExecutiveDevelopmentProgrammeandalsotheOpenDoor

Funding.Todate,therearefourmanagementtraineesplacedinthehotelundertheExecutiveDevelopmentProgrammeandnineemployeeswithdisabilitiesemployedby thehotelundertheOpenDoorFunding.

InterContinentalSingaporealsoconsistentlyengagestheunionandtheBranchCommitteetoexplorevariousNTUCinitiatives,programmesandprojects.

FairmontSingapore RafflesHotelFourSeasonsHotel Shangri-LaHotel,Singapore

IntercontinentalSingapore TheFullertonHotelSingapore

MarinaBaySands TheRitz-Carlton,MilleniaSingapore

HOTEL CIRCUIT

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International Property Awards 2015-2016

The International Property Awards areopen to residential and commercialproperty professionals from around theglobe.Theycelebrate thehighest levelsofachievementbycompaniesoperatingin all sectors of the property and realestateindustry.AnInternationalPropertyAward is a world-renowned mark ofexcellence.

Followingarigorousjudgingprocessforthe Asia Pacific International PropertyAwards2015-2016,PanPacificServicedSuitesBeachRoad,Singapore isproudto be named Winner in the SingaporeHotel Architecture and SingaporeNew Hotel Construction and Designcategoriesamongstsomeoftheregion’smostprominentdevelopments.

“Weareextremelydelightedandproudofour latest,highlycovetedawardswhichhighlight Pan Pacific Serviced SuitesBeach Road, Singapore’s excellentqualities. Collectively, our three awardsthus far reflect the recognition theproperty has earned as an outstandingdesignproductandaffirmitsstandingatthe forefront of the global developmentindustry.” Mr. Richard Tan, VicePresidentofServicedSuites,PanPacificHotelGroup.

Hospitality Information Technology Association of Singapore (HITAS)

The Hospitality Information TechnologyAssociation of Singapore (HITAS) wasofficiallylaunchedon23January2015.

Over 80 hoteliers and industry vendorscame together to attend the inaugurallaunch event that was held at TheRitz-Carlton, Millenia Singapore. Theinvitation-only event was well receivedbyallattendees.WewouldliketothankoursponsorsandthespecialguestsfromSHAandARDE.

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HITASwasestablishedtocreateacommonplatformandvoiceforthehospitalitytechnologycommunity,aimingtopromotecollaborationandinnovationwiththegoalofimprovingtechnologyforthehospitalityindustry.

Theassociationwillbeholdingvariousactivitiesincludingnetworkingeventsandseminars.Pleasevisithttp://hitas.sgorcontactenquiry@hitas.sgformoreinformationabouttheassociation.

HOTEL CIRCUIT

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Les Clefs d’Or Members Bring Cheer to Singapore’s Pioneers at the ‘Society of the Aged

Sick’ Over Chinese New Year with a Fundraising Charity Dinner

6th March 2015, Singapore – The membersand Executive of Concierge Association, LesClefsd’OrSingapore,celebratedthecloseoftheChineseNewYearwithacharitydinnerhostedtohonortheelderlybeneficiariesof theSocietyoftheAgedSick.

The initiative saw 30 Clefs d’Or members andtheirfamiliesvisitingthewardsofthewelfareresthome,connectingwiththeoldfolksandbringingcheer to the residents, before adjourning to adinnerjointlyhostedbytheSocietyoftheAgedSick’s President, and Clefs d’Or InternationalHonoraryMember,Mr.EricTeoh.

A cheque of $1,700 raised through a charitydrive by the concierge association’s ExecutiveCommitteewasalsopresentedtoMr.EricTeohbyLesClefsd’OrSingaporeVicePresident,AliAlsagoff.

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Earth Hour 2015

Since 2011, Singapore has been the home of EarthHour –the world’s largest environmental movement to engagegovernments, businesses and individuals to take a standagainstclimatechange.Throughthismovement,WWF(WorldWide Fund for Nature) globally has activated hundreds ofmillions of people to make a united stand against climatechange.

InconjunctionwithEarthHour2015,allhotelguestsandstaffwereencouragedtogowithoutlightsandair-conditioningonthatspecialnighton28March2015ineffortstoprotectourplanetEarth.

Wearepleasedtosharethatthefollowinghotelshavepledgedtheirsupporttoprotecttheenvironment:

MsJoleneChong,ExecutiveDirectoratHotelRe!@Pearl’sHillalsoshared,“WerecognisethatclimatechangeisoneofthebiggestenvironmentalchallengesMotherEarth faces today.Byparticipating inEarthHour2015,wehope tostrengthenourhotel’songoingcommitmenttoengageourcommunity,employees,andhotelgueststomakeadifferenceinthecareforourenvironment.”

AscottRafflesPlaceSingapore PARKROYALonPickeringConcordeHotelSingapore TheRegentSingapore

ConradCentennialSingapore RoyalPlazaonScottsDaysHotelSingaporeatZhongshanPark HotelRe!@Pearl’sHill

DorsettSingapore Shangri-LaHotel,SingaporeFuramaCityCentreSingapore SwissotelMerchantCourtMandarinOriental,Singapore TheRitz-Carlton,MilleniaSingaporeMarinaMandarinSingapore WSingaporeSentosaCove

OrchardHotel TheWestinSingaporeParkRegisSingapore YorkHotel

HOTEL CIRCUIT

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Highlights of the Singapore Hotel Industry Survey 2015 (Financial Year 2014)

Conducted by Horwath HTL in collaboration with SHA, theannualSingaporeHotelIndustrySurveyforFY2014receivedthestrongparticipationof57memberhotels,representinganestimated58%ofthetotalhotelroomsavailableinSingaporein2014.

The report gives an overview of the key developments andtrendsofthehospitality industry inSingapore. It includesan

SUMMARY OF RESULTS 2014 2013 %Change

Occupancy 80.1% 83.5% -3.4%

Average Daily Room Rate $277 $275 -0.7%

RevPAR (SGD) $222 $229 -3.4%

Forenquiriesonhowyoucanobtainacopyofthereport,pleasecontactSHAatsecretariat@sha.org.sg.

Nationality Profile of Guests

Composition of Market

9%

91%

Foreign

Domestic

10%14%

76%

Transient

Group

Others

Belowaresomeofthekeyhighlightsfromthesurvey:

in-depth analysis of the operational costs and sources ofrevenue,includingbothdepartmentalrevenuesandexpenses,operating statistics by departments, as well as statisticsrelatingtohumancapitalandproductivityindicators.

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STB partners with more than 40 stakeholders for Golden Jubilee campaign launch

Singapore, 27 May 2015 – The Singapore Tourism Board(STB)unveilstodaythearrayofspecialdealsandexperiencesunder the Golden Jubilee campaign. More than 40 tourismstakeholders have come together to offer these deals andexperiences as part of a $20 million marketing outreach insevenkeymarkets.  

“2015 is not only a tremendous milestone for Singapore,butalsoanopportunityforSTBto leveragethe internationalattention to ramp up marketing efforts for destinationSingapore,”saidMsLynettePang,AssistantChiefExecutiveofSTB’sMarketingGroup.“Weinvitedthetourismindustrytopartnerusonthisopportunity,andtheresponsefromacrossthevarioustourismindustrieshasbeenheartening.” 

From May to December 2015, visitors will be able tochoose froma rangeofattractiveairfares,hotelstays, retailexperiences, dining deals, and admissions to attractions.More than35hotelshavecomeonboard tooffer two-nightpackageswith a third night free (for bookings up to end ofAugust2015).Under“KidsPlayforFree”,childrenenjoyfreeadmissionintoparticipatingattractions(termsandconditionsapply).

Innovative local brands such as Supermama and LOVESG are offering specially-designed SG50 collectibles thatreflectSingapore’sculture,andserveasuniquesouvenirsofSingapore. 

During the Great Singapore Sale, tourists who spend aminimumof$50willgetachancetowin$500intheformofaMasterCard pre-paid card, with onewinner daily. Visitorscan also enjoy hassle-free shopping, airport transfers, hoteldelivery, personal shopping services and more at some ofSingapore’sshoppingmallsanddepartmentstores.  

Beyond the myriad deals, visitors will also be able toexperience events such as Pedestrian Night. The popularPedestrianNightonOrchardRoadwillreturnforasecondrunfromJulytoDecemberthisyeartoaddbuzztoSingapore’siconic shopping belt. In addition to entertainment-themedactivitiesonthepedestrianisedroadeveryfirstSaturdayofthemonth,visitorscanlookforwardtoin-mallorin-storeeventsorganised by Orchard Road stakeholders. More details onPedestrianNightwillbesharedatalaterdatebytheOrchardRoadBusinessAssociation. 

TheGoldenJubileecampaignislaunchedintimetocoincidewiththeGreatSingaporeSale(launching29May)andwillbemarketedinIndonesia,China,India,Philippines,Japan,Korea,andVietnam.

“SG50 isanonce-in-a-lifetimeevent forSingapore,andhascaught the interest of the world, placing us on numerouslists of top places to visit.With the excitingGolden Jubileecampaign,welookforwardtocelebratingthismilestonewithbothlocalsandinternationalvisitors,”addedMsPang.

Extended validity of Multiple Journey Visa will help attract more visitors to Singapore

Singapore, 15 May 2015 – The Singapore Tourism Board(STB) welcomes the announcement by the Immigration &CheckpointsAuthority (ICA) todayofvisameasures thatwillextendthevalidityofMultipleJourneyVisas(MJVs)issuedtonationalsfromthePeople’sRepublicofChina(PRC),uptoamaximumof10years.

The extended validity of theMJVswill reduce thehassle ofhaving to reapply foravisa foreach trip,andmake itmoreconvenient for PRC tourists to visit Singapore. This willenhanceSTB’seffortstoincreasevisitorarrivalsandtourismspending, which will benefit Singapore businesses andworkersintourism-relatedsectorssuchashotels,attractions,diningandretail. 

“Thismovewill supportSTB’sstrategyofpromotingqualitytourismandattractingvisitorsfromourkeysourcemarkets.Itisalsotimelyasweintensifyourdestinationmarketingefforts

this year, with an exciting calendar of activities planned inconjunctionwithSingapore’s50thanniversary. BesidesChina,STB is also reaching out to visitors fromother keymarketsincludingIndonesia,IndiaandAustralia”,saidMr.LeongYueKheong,AssistantChiefExecutive,InternationalGroup,STB.

In addition, STB is working with our embassy in China toexpand thenetworkofAuthorisedVisaAgents so thatPRCvisitorshavemorechannelstoapplyforSingaporevisas. 

Aspart of itsmarketing efforts todrive travel demand fromthe PRC, STB’s China office had launched a micro-movieby Singaporean director Royston Tan on 15 April 2015.Thismicrofilm showcases unusual aspects of Singapore asseen through the eyes of a Chinese child on an exchangeprogramme, and revolves around the budding friendship hehaswithhishost,aSingaporeanclassmate. 

TOURIST TRACKS

19

(as at 30 Sep 2013)

tHe SHA ASSOCIAte MeMBeRS

tHe SHA HOteL MeMBeRS

(as at 30 June 2015)

Hotel81(DICKSON)Hotel81(GEYLANG)Hotel81(STAR)HotelChancellor@OrchardHotelClover33JalanSultanHotelFortCanningSingaporeHotelGrandCentralHotelGrandPacificHotelKaiHotelJenOrchardgatewaySingaporeHotelJenTanglinSingaporeHotelMiramar(S)LtdHotelRe!@Pearl’sHillHotelRoyalHotelRoyal@QueensHotelSupremeibisSingaporeonBencoolenibisSingaporeNovenaInnotelHotelJayleen1918HotelKlapsons,TheBoutiqueHotelInterContinentalSingaporeLinkHotelLloyd’sInnMHotelSingaporeMandarinOrchardSingaporeMandarinOriental,SingaporeMarinaBaySandsMarinaMandarinSingaporeMarrisonHotelMoon23HotelMovenpickHeritageHotelSentosaNaumiHotelNaumiLioraNewMajesticHotelNostalgiaHotelNovotelSingaporeClarkeQuayOasiaHotelONE°15MarinaClubOneFarrerHotel&SpaOrchardHotelOrchardParadeHotelPanPacificOrchardPanPacificSingaporeParcSovereignHotel-AlbertStParkAvenueChangiParkAvenueRochester

ParkHotelClarkeQuayParkRegisSingaporePARKROYALonBeachRoadPARKROYALonKitchenerRoadPARKROYALonPickeringPeninsula.ExcelsiorHotelPerakHotelQualityHotelMarlowTheQuincyHotelRafflesHotelRamadaSingaporeatZhongshanParkTheRegentSingaporeRELCInternationalHotelRendezvousHotelSingaporeResortsWorldatSentosa(BeachVillas,CrockfordsTower,EquariusHotel,FestiveHotel,HardRockHotel,HotelMichael)TheRitz-Carlton,MilleniaSingaporeRiverviewHotelRobertsonQuayHotelRoyalPlazaonScottsSantaGrandHotelEastCoastTheScarletHotelTheSeacareHotelShangri-LaHotelShangri-La’sRasaSentosaResort&Spa,SingaporeSheratonTowersSingaporeSingaporeMarriottHotelTheSingaporeResort&SpaSentosaSloaneCourtHotelSofitelSoSingaporeSouth-EastAsiaHotelTheStRegisSingaporeStudioMHotelSwissotelMerchantCourt,SingaporeSwissotelTheStamford,SingaporeVHotelLavenderValueHotel-ThomsonVillageHotelAlbertCourtVillageHotelBugisVillageHotelChangiVillageHotelKatongWSingaporeSentosaCoveWanderlustHotelWangzHotelTheWestinSingaporeYorkHotel

TheQuaysideGroupPteLtdRepublicofSingaporeYachtClubRepublicPlazaCityClub(S)PteLtdSAHotelManagementPteLtdTheSAFWarrantOfficersandSpecialistsClubSelectGroupLtdSiaHuatPteLtdSimmons(SoutheastAsia)PteLtdSingaporeExhibitionServicesPteLtdSingaporeIslandCountryClubSingaporeMeritusInternationalHotelsPteLtd

SingaporeRecreationClubSingaporeSwimmingClubSingaporeTelecommunicationsLimitedSomerville(Singapore)PteLtdStarhubLtdTheTanglinClubTraneSingaporeUnileverSingaporePteLtdWineTradeAsiaPteLtdYHS(Singapore)PteLtd

AdonisHotelAmaraSanctuaryResortSentosaAmaraSingaporeAmoyHotelAqueenHotel-BalestierAscottRafflesPlaceSingaporeBayHotelSingaporeBayviewHotelSingaporeBeachHotelBencoolenHotelBroadwayHotelCapellaHotel,SingaporeCapriByFraserChangiCity,SingaporeCarltonCityHotelSingaporeCarltonHotelConcordeHotelSingaporeConradCentennialSingaporeCopthorneKing’sHotelSingaporeCrownePlazaChangiAirportDaysHotelSingaporeatZhongshanParkDorsettSingaporeTheDuxtonHotelTheElizabethHotelFairmontSingaporeFortunaHotelFourSeasonsHotelFragranceHotel-RubyFragranceHotel-SapphireTheFullertonHotelTheFullertonBayHotelSingaporeFuramaCityCentreSingaporeFuramaRiverFrontSingaporeTheGalleryHotelGoodwoodParkHotelGrandCopthorneWaterfrontHotelSingaporeGrandHyattSingaporeGrandMercureRoxyHotelGrandParkCityHallGrandParkOrchardHangout@MountEmilyHiltonSingaporeHolidayInnExpressSingaporeClarkeQuayHolidayInnExpressSingaporeOrchardRoadHolidayInnSingaporeAtriumHolidayInnSingaporeOrchardCityCentreHotel1929

TheAmericanClubAuricPacificMarketingPteLtdBatamViewBeachResortDocomoIntertouchPteLtdHPLHotels&ResortsInstituteofTechnicalEducation(ITE)KeppelLandHospitalityManagementPteLtdNanyangPolytechnicNTUCClubOrchidCountryClubPastaFrescaDaSalvatorePteLtdPinedaleTradingPteLtd