ivr (interactive voice response) system & technology

IVRS Technology and how it helps (Interactive Voice Response System)

What is IVRS Technology?

Ok, in layman terms..

Where is it used?

Ever called your mobile operator's support number?

Or, the customer support number of your Bank..

Or when you don't really want to hear it

Why do businesses use IVR and how?

To automate “less humans, more robots” - Kris Nair

To gather information from people calling in

To make their interaction smarter & simpler

To scale without spending on “people” always

For payments

For local language interaction

To sound very professional

Some ways in which people get

IVRS wrong

You don't want him to go through an IVR now, do you?

By having a complicated IVR setup (Don't make your customers feel like

this!)

By connecting an unsolicited tele-marketing call automatically

How do you make IVR work for your business?

● Configure IVR:– By Work Function (Sales, Support, Payments, etc.)

– By Phone Number & caller ID

– By using your CRM database integrated with IVR

– By utilizing Intelligent routing with last input

– By order ID

– Etc.

Understand your prospective customer

● When will your customer call you?● Are they in a hurry?● Are they in an emergency? ● Will they be patient to listen all the options? ● Will they understand the IVR options?

Use intelligent systems and technology

And sometimes just remove IVR for a while to see if you really need it.

Do you really need IVR?

Sometimes, customers just want to talk to you – like how JD does it

IVR is technology – technology must be used right

● Improved our own IVR after repeated iterations● You can setup intelligent IVR systems with us

@Exotel and make changes in < 5 mins● Check out

some smart ways companies are using IVR

Questions? Say Hello!

● Email: hello@exotel.in● Website – www.exotel.in● Phone (has an IVR!) +91 8088-919-888