itu/bdt arab regional workshop on “e-services policies”
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ITU/BDT Arab Regional Workshop on “e-Services Policies” Damascus (Syria), 27-29 April 2004
STC eBusiness Experience
Eng. Ali Alghamdi eBusiness Director
Saudi Telecom Company
Kingdom of Saudi Arabia
Introduction
STC eBusiness Vision & ObjectivesSTC eBusiness Vision & Objectives
STC eBusiness MethodologySTC eBusiness Methodology
STC eBusiness ModelSTC eBusiness Model
eBusiness Strategy eBusiness Strategy
eServices eServices
Lessons LearnedLessons Learned
The Saudi Telecommunications Corporate (STC) is the prime provider of telecommunication services in Saudi Arabia. The Corporate provides a variety of modern telecommunications services to the market: fixed, mobile voice, and data services based on a variety of transmission systems including microwave, fiber optic, coax, satellite and submarine facilities. STC has embarked on a major transformation program, to become the prime provider of leading edge eBusiness infrastructure and services in the Kingdom. In 2001, STC initiated a journey to build the core infrastructure and offer the services required for STC to operate as a leader in the Kingdom’s eEconomy.
Introduction Introduction
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“STC will become the prime provider of leading edge eBusiness infrastructure and services in the Kingdom, and will operate as a leader in the Kingdom’s eEconomy”
Establish presence and initiate ‘electronic’ dialogue with all partners: clients, suppliers and workforce;
Enable STC’s staff and clients to access information, to interact and to conduct transactions on the Internet in a simple, secure manner;
Transform STC into an eEnterprise, building on current capabilities, achieving real benefits, at eSpeed;
Accelerate the deployment of advanced services and Web application platforms in the Kingdom of Saudi Arabia.
STC eBusiness vision
Key Objectives of the eBusiness program
STC eBusiness STC eBusiness MethodologyMethodology
7 894 561 23
eMailePayment eBilleServiceseSupporteMarketeCommerce
eDocumentseContent
Awareness, Training, Communication
eProcess
Standards, Procedures, Policies
DatabasesLegacy Applications
Infrastructure (Hardware, Software, Network)
Application Management
Enterprise Application Integration (EAI)Security
Customers, Employees, Vendors
CRM HRMS
STC STC eBusiness ModeleBusiness Model
For taking a leadership position in serving Customers, through an eChannel, in the Kingdom of Saudi Arabia.
For improved enterprise communication and integrated access to common employee services like benefits, HR and training information.
Document Management System ( eDMS )
For storing, manipulating and transmitting STC documents electronically and make them available for immediate retrieval.
For eRequest for Quotation from selected suppliers, eDistribution of firm wide contracts, Tenders automation, eRequisition and order placement.
Buyer-Centric eProcurement ( eProc )
Enterprise Information Portal ( EIP ) Corporate Website Presence ( CWS )
For a common service platform for STC eApplications with basis for offering internal PKI security services.
Infrastructure & Security( eInfrasturcture )For creating a unified communication channel that can be the basis for Enterprise Integration Bus and for providing a reliable and flexible structure for STC ‘s data.
Integration & Database Design
eBusiness Strategy Major Projects
Phase IWe are here
Phase II
Phase III
CWS EIP eDMS eProc PKI
eInfrasturcture( Web Presence) HW/SW/DN/SEC + Basic eServices
eEnterpriseEnhance eInfrasturcture + New eServices
eProductse-STC
eBusiness Strategy Phases
Corporate Web Site (CWS)3 Phase Journey
Publishing & Basic Service Sales & Ordering (On-Line Services)Corporate
Information & FAQ
SMS Gateway
Coming Soon/
What’s New
Search Engine
RecruitingOn-line
Directory Services
Products & Services Catalog
Promotion/Up-Sell
Pricing & Quoting
Modify Existing Service
Billing & Payments
Product Configurator
Order Inquiry and Status
Order Placement
Lead Generation &
Referral
Bill Explanation &
FAQ
Bill Presentment Bill Analysis Bill Payment Bill DisputeE-mail Bill
Shopping Cart &
Transactions
Personalized CWSCustomer Access & Security
Customer Insight & Analysis
Customer Profile/Info
Service & Equipment Inventory
Personalized Content / Targeted
On-Line Customer Surveys
Contracts Terms &
Conditions
Communities of Interest
Cross-Sell
Web Enabled Customer Interaction Center
Collaborative Browsing
Joint Forms Completion
E-Mail Interaction
Call-Back Button
Web Telephony
(VoIP)
Web Based Text Chat
Repairs & Support
Technical Information &
FAQ
Repair Status and Inquiry
Service Monitoring
and Reporting
Fault Reporting
LEGEND:Phase I Phase II Phase III
Advanced Technologies Knowledge Community Matters
eLearning Process Automation
Architecture Tech. Basic Structure
Restructured Current STC Intranet services
Automated Internal
Recruitment
WAP Mail Access
Communities&
Discussion Threads
SMS Notification
Automated Training
Registration
Automated Business
Cards Request
Video Conferencin
g
Process Improvement
Automated Leave
Request
Knowledge Management
System
Automated Vacation Request
Internal Help Desk
eLearning Pilot
eLearning Implementatio
n
Management Information
System
Intranet Content
Management
Intranet Personalization
WAP Intranet
Browsing
Comprehensive Workflow Automation
eBusiness Strategy: Enterprise Information Portal (EIP)
3 Phase JourneyLEGEND:
Phase I Phase II Phase III
eDocument eDocument • One repository to store all Contents (Documents, WebPages, Office files, ).• Adding\deleting document.• Advance\simple Search and retrieval.• Bilingual and web application system.• Provide versions control, authorization and security.• Document check-in/check-out• Remote and local access to document.• Archiving images by using scanners.• Integration with standard user desktop application (MS Office, CAD,etc.)• It is the Basis for Knowledge Management.• Workflow Automation to manage document life cycle.
eBusiness Strategy eProcurement
3 Phase Journey
eProcurement
Workflow Management
Internal Collaboration
Tools
Transaction Facilitation
Supply Chain Planning
Catalog Buying
External Collaboration
Tools
eRFQ/eRFP
Strategic Sourcing
Supplier and Spending Analysis
Fact based supplier
negotiations
Category strategies
Auctions / Marketplaces
Standard auctions, reverse auctions, bid / ask mechanisms
Market places and Open Exchanges for B2B interactions
DEPENDENCIES
eProcurement Strategic Sourcing
Auctions / Marketplaces
LEGEND:Phase I Phase II Phase III
eBusiness Strategy PKI
3 Phase Journey
Private and Public Key Infrastructure
Access Control
Secure Products and
Solutions
Secure Communication
Central Authentication
Outsourcing / Hosting
Certification Services
Consulting / Enabling
Smart Card Support
LEGEND:
Phase I Phase II Phase III Future Already
Budgeted
Enhance NMSNMS Overlay
System
Managed Network Services
NOC Consolidation
Corporate Planning Tools
NM Process Optimization
Performance Management
Tools
IP Services
IP VPN Voice over IP
DEPENDENCIES
Internal PKI Data Network Security
STC eServices
• Send SMS
• Service Feature Change
• Change Billing Address
• Bill Dispute
• Bill Presentment
Corporate Web Site
eServices
Enterprise Information PortaleServices
• ePayslip : integrate the portal with Oracle HR to get the employees monthly payslip and display it through the portal.
Enterprise Information PortaleServices
Buyer CentricBuyer
Supplier
SELECTED
SELECTED
SOLUTION
SOLUTIONSTC
BCEP Phase1 project
will cover
eProcurement eServices
SupplierBids
Internet
ElectronicCatalogue
Upload Catalogue Data
(Frame Contract)
PurchasingDep.
PurchasingDep.
Catalogue Data (Frame Contract)
Pre-Qualification
Site
iProcurement Portal
STC Buyer
ApprovalWorkflow
ElectronicOrder
iProcurement Portal
iSupplier Portal
Supplier
Suppliers Prequalificati
on
Req
uisi
tion
to O
rder
& C
atal
ogue
Upl
oadi
ng
BCEP Phase1
Supp
liers
Pr
equa
lific
atio
n
• Ensure Leadership Commitment and Support.• Ensure Ownership and Skill transfer• Ensure that the eBusiness Strategy meets the Corporate Strategy• Determine the eBusiness Needs of the Corporate, and the Impacts • Make sure that Solution will meets the Corporate's needs.• A Step-wise Approach for System Development • Ensure that Business Benefits are Identified upfront ( ROI ) • Avoid being a Technology-Driven eBusiness Program• Ensure that Business Units Involvement, Participation, • Execute a Communications Plan and Awarnesse , with all Staff • Ensure Integration Architectures with Legacy applications, customer data• Ensure Business processes must be refined and automated
Lessons Learned
THANK YOU
Q&A
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