itsmf itil 2011 demo
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Security intelligenceitSMF Thailand Seminar 2012 Security intelligence
“Get updated on ITIL Version 2011”
Date:27 March 2012
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Date:27 March 2012Time: 18:30 pm – 20:00 pm
IBM Building G floor Education Room 2 3IBM Building, G floor - Education Room 2-3
Security intelligenceitSMF Thailand Seminar 2012
What’s New in ITIL v3 Version 2011What’s New in ITIL v3 Version 2011
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Security intelligenceitSMF Thailand Seminar 2012
276 Pages 500 Pages
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346 Pages 458 Pages
3
Security intelligenceitSMF Thailand Seminar 2012
364 Pages274 Pagesg
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386 Pages276 Pages
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Security intelligenceitSMF Thailand Seminar 2012
262 Pages233 P 262 Pages233 Pages
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Security intelligenceitSMF Thailand Seminar 2012
Service StrategyService StrategyMore practical guidance and more examples
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Security intelligenceitSMF Thailand Seminar 2012
Service Strategy (2)Service Strategy (2)Explain relationship between business strategy and IT strategy
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Business Strategy IT Strategy
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Security intelligenceitSMF Thailand Seminar 2012
Service DesignService DesignThe design coordination process has been added
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Security intelligenceitSMF Thailand Seminar 2012
Service TransitionService TransitionClear and unambiguous explanation of these concepts
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Security intelligenceitSMF Thailand Seminar 2012
Service TransitionService TransitionThe process name has been changed
ChEvaluation
Change Evaluation
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Security intelligenceitSMF Thailand Seminar 2012
Service OperationService OperationConcept of a service request has been significantly enhanced
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Security intelligenceitSMF Thailand Seminar 2012
Service OperationService OperationIncident matching procedure has been added
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Security intelligenceitSMF Thailand Seminar 2012
Continual Service ImprovementContinual Service ImprovementIntroduction to CSI Register
CSI Register
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Security intelligenceitSMF Thailand Seminar 2012
Continual Service ImprovementContinual Service ImprovementSome seven-step names and activities have been amended
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Security intelligenceitSMF Thailand Seminar 2012
To be Continue in itSMF Thailand Seminar 2012 #1Seminar 2012 #1
Date:27 March 2012
Time:18:30 pm – 20:00 pm
SP Building [informally known as IBM building]SP Building [informally known as IBM building] at Aree, G floor - Education Room 2-3
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