itil intermediate release- control and validation -rcv- elearning plus exam prep 1 we offer a fully...

ITIL Intermediate Release- Control and Validation -RCV- eLearning plus exam prep

1 We offer a fully accredited, self-

managed eLearning

https://store.theartofservice.com/itil-intermediate-release-control-and-validation-rcv-elearning-plus-exam-prep.html

1 that provides you with all the relevant knowledge you need to pass your Release, Control & Validation exam and gain your

certification. Your trainer is on standby via the forum, with response times up to 24 hours.

1 The $499.95 eLearning plus package contains:

1 Unlimited access to study guide/textbook eBook

1 45 Days access to online material,

including:

1 iPad/iPhone compatible, instructor-led presentations,

watchable at your convenience

1 Exercises & sample exams, designed to reinforce

knowledge and prepare you for the exam

1 45 Days access to exam preparation eLearning course

(Exam style practice questions and sample exam)

1 Access to support forum - with trainer on standby

(expected response time up to 24 hours)

1 *Consider upgrading to receive advanced trainer support for

an extra fee.

1 Find out more about it here.

1 *Didn't pass your exam on the first go? No problem. If you've got exam insurance we'll cover the cost of your

resit. Read the

1 terms and conditions here.

1 Course Description:

1 This intensive interactive course immerses learners in the practical

aspects of the ITIL Service Lifecycle and processes associated with

Release, Control and Validation and service operation.

1 The main focus of this course is on the RCV process activities and

supporting methods and approaches to executing these processes in a

practical, hands-on learning environment.

1 This course uses an engaging, interactive and flexible online approach to learning the core

disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the AXELOS Intermediate

Level Certificate Release, Control and Validation.

1 The Release, Control & Validation Capability

course will be of interest to:

1 Individuals who have their ITIL v3/2011 Foundation Certificate (or

the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.

1 Individuals who require a deeper understanding of the Service Operation &

Service Transition stages of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an

organization

1 Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite

modules

1 Individuals seeking progress towards the ITIL Master in IT

Service Management for which the ITIL Expert is a

prerequisite

1 A typical role includes (but is not restricted to): Release managers,

security admins, IT operations managers, datbaase admins, security managers and ITSM trainers involved

in the management, coordination and integration of strategy activities

within the Service Lifecycle.

1 Learning Objectives

1 At the end of this course, the learner

will gain competencies in:

1 Understanding Service Management as a Practice,

Service Operation principles, purpose and objective

1 Knowing the important role of Release, Control and Validation in

service provision and understanding of how the in-scope processes

interact with other Service Lifecycle processes

1 The activities, methods and functions used in each of the

Release, Control and Validation processes

1 The application of Release, Control and Validation

processes, activities and functions to achieve

operational excellence

1 How to measure Release, Control and Validation

performance

1 The challenges, critical success factors and risks related with Operational

Support and Analysis

1 An in-depth understanding of Change Management, Service Validation and

testing, Service Asset and Configuration Management,

Knowledge Management, Evaluation, Release and Deployment, Request

Fulfilment processes

1 The roles and responsibilities within these processes and the activities for supporting

the Service Management Lifecycle

1 Technology and implementation considerations surrounding Release,

Control and Validation

1 Challenges, critical success factors and risks

associated with this module

1 As well as preparing participants for the

1 Which ITIL topics are covered in this course?

1 The Service Strategy Certificate covers the following

ITIL processes:

1 Change management

1 Service Asset & Configuration Management

1 Service Validation & Testing

1 Release & Deployment

Management

1 Request Fulfillment

1 Change Evaluation

1 RCV Considerations

1 Pre-requisites:

1 Hold an ITIL v3/2011 Foundation Certificate or ITIL

v2 Foundation + v3 Foundation Bridge Certificate

1 There is no minimum requirement but a basic IT literacy and around 2 years

IT experience are highly desirable

1 It is highly recommended that you read the Release, Control & Validation book

prior to commencement of this program

1 Candidates will be required to provide identification

confirmation at the time of course registration

1 The program combines short presentations supported by

accredited trainer audio. There are exercises (marking scheme provided)

to ensure learners are testing their knowledge and competency to enhance understanding of key

concepts. Revision questions, study book, and a mock examination help to prepare for the multiple-choice

AXELOS examination.https://store.theartofservice.com/itil-intermediate-release-control-and-validation-rcv-elearning-plus-exam-prep.html

1 This program is an eLearning program, your access details to the elearning course are

in the book.

1 Contact Hours

1 The recommended minimum contact hours for the

eLearning course is 21 (not including the exam prep).

1 Program Materials:

1 * Access to presentations with

trainer audio

1 * The Art of Service Release, Control and

Validation Book

1 * Exercises + Answers

1 * Mock Exam questions

1 About the Examination:

1 Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3

Foundation Bridge Certificate and completion of the RCV course from an Accredited Training Provider is

required to sit the exam

1 It is recommended that students should complete at least 21 hours of personal study

by reviewing the syllabus and the RCV book in preparation for the examination.

1 The syllabus can be downloaded from:

1 www.itil-officialsite.com/Qualifications/

ITILQualificationLevels/ReleaseControlandValidation.

1 The exam is a closed book exam with eight (8) multiple

choice, scenario-based, gradient scored questions.

1 Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates

sitting the examination in a language other than their first language have a

maximum of 120 minutes and are allowed to use a dictionary)

1 Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one

which is a distracter and achieves no marks.

1 Pass score is 28/40 or 70%

1 Distinction pass score is under consideration

1 Upon successful passing of the ITIL 2011 RCV Capability

exam, the student will be recognized with 4

1 in the ITIL qualification scheme

1 Project Management Institute

Professional Development Units

(PDUs) = 21https://store.theartofservice.com/itil-intermediate-release-control-and-validation-rcv-elearning-plus-exam-prep.html

1 Is this course accredited?

1 Yes! AXELOS/CSME, the official ITIL accreditors, have accredited this

course and the instructors who teach it as providing high-quality training in

IT Service Management.

1 Considering the increasing number of IT Professionals and their

Organizations who want to be actively involved in IT Service

Management, this book, which leads to ITIL RCV and paves the way to ITIL

Expert Certification, should do at least as well as the first edition,

which is a bestseller.

1 ITIL is a registered trade mark of

AXELOS Limited

1 AXELOS is a registered trade mark of AXELOS Limited

For More Information, Visit:

• https://store.theartofservice.com/itil-intermediate-release-control-and-validation-rcv-elearning-plus-exam-prep.html

The Art of Servicehttps://store.theartofservice.com

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