itgk counselor training

RS-CIT

Effective Counseling Presentation For ITGKs

& Ends With An Admission…..

It Starts with a True Smile…..

Think Customer

We spend a lot of efforts outside the door to bring them in;

But we loose a lot at our door …

Focus on CUSTOMERS as they walk in…

Greet and Spread Smile

Effective Counseling in ITGKs

• Instead of letting him/her wait

• S/He was sitting idle

• Instead of informing

• Instead of forcing messages

• Instead of half-truths

We offer them a seat

We asked them to see ERA demo.

We choose dialogues.

we ask for permission.

we choose complete transparency.

Welcome Welcome him/her with cheerful

face, put the fan on especially for them and offer water.

Try to understand his/her needs and requirements

Don’t start directly with course details. Build a conversation

Ask his/her background, college, where he stays etc. – Try to develop his/her interest in you as a friend and guide.

Now you are ready to explain RS-CIT.

Maintain eye contact with the customer

Involve Parents in Conversation

First about IT and Then RS-CIT

Explain importance of IT with reference to its use in day to day life and in corporate life.

e.g.- Word processor in office automation, power point in presentations etc. Try give examples that are related to professional life an use of IT. H/She is interested in using MS-Office in his/her daily routines.

Tell how its very easy, advanced and effective with ERA and off course your own strengths

RS-CIT Philosophy

का�म कारते� कारते� बढा�ओ ज्ञा�न| और

ज्ञा�नसे� कार� फलदा�यी� का�म |

Knowledge >>> Better work

Work >>>> Knowledge

Share RS-CIT Course information with enthusiasm…

Counselling Desk item

Brochures of RS-CIT/Wave

Book of output created by students

ERA Demo Water for customer Bill book Clean and neat

Jitendra, can u tell me, which is your college?

Start using prospects First Name in the talk

Today 1 out 4 individuals is using email and in year 2020, 3 out of 4 people will be using email

Share additional information which is not purely commercial

RS-CIT Highlights

Out – Puts useful in daily life. Light/Telephone bill payment Letter design and mail

merge Own visiting card and

society letterhead

Everything in NEW RS-CIT

New Out put Approach of RS-CIT

RS-CIT Highlights

Learn and earnI made a poster for Shaha uncles business. He is happy now I got a new business line.

Thank you RS-CIT!

MS-Word

RS-CIT Highlights for MS- Word

Internet Excel PPT

Respect questions/doubts

Answer doubts clearly without getting angry.

Remember its “ENQUIRY”. Person sitting before you is there for asking questions and we are at reception to answer.

One good enquiry will help you get lot of students but one bad enquiry can destroy your reputation.

Contact Details

Prepare format for enquiry form and get it filled from enquiry, help him. Keep it short but cover all important fields

Try to get contact details of enquiry.

These details can be used to build our database for SMS marketing and to keep track of enquiry.

Fill forms, so collecting information does not become an interrogation.

Do not get diverted, ask new visitor to wait and Watch the exhibition or brochure

Use Objection as an Opportunity…!

No Teachers?

ERA-E Learning Revolution For All

Only Differential Skills…….No

Creating Socially Useful and Productive Work

ERA as a tool to convert enquiry into admission.

Demonstrate ERA to all enquiries. If possible arrange demo on

reception itself. Also show learners using ERA in lab.

Show some interesting interactive sessions.

Take a Challenge Internet frames. Outputs and stages of output Learning through Games

About Examination and Certification Explain importance of

RS-CIT certificate. Certifying Authority

(GOVT) Authenticity Advanced curriculum Mid term and Online

Examination

Course Content

By USA authors Timothy & Linda O’ Leary

Remember we have the latest

syllabus i.e. Windows Vista and MS-Office 2007.

Make It A Key Point For Every Enquiry.

Course Material

Explain course material they will receive after admission.

Show sample copy of RS-CIT latest courseware.

Fees Structure :-

Explain the worth of our course at Rs 2700; explain the USPs & stress on ERA more to differentiate from other market offerings.

Explain all the payment modes with advantage of saving money in “Without Installment Mode.”

Be Proud of your Facilitators and Institute

We have 5 qualified Facilitators having more than 4 years experience

Establish relationship and reassure your customer

How to Improve Personal Impact ? Pause before you begin. Look at the enquiry and

Smile.

Maintain Eye Contact as you are in personal conversation with them.

Speak clear & Be Positive.

Don’t be aggressive, be calm and confident.

If more than 1 enquiries are there, attend on first come first serve basis. But ask others to wait and apologize for keep them waiting.

Don’t for counselor.

Counselor should not use words like “I don’t know OR I will ask and let you know OR I must confirm.

Similarly there should not be any false commitment OR any wrong information should not be passed on to enquiry if it is not confirmed.

Short temper

We care……..

Show concern……. We care Turn on fan when someone comes in. Offer drinking water. Appoint a separate counselor. Don’t use only faculties for counseling. Don’t keep them waiting for some one to

come at reception. You must know everything about RS-CIT If possible have a separate counseling

room.

Successful Enquiry = 100% + 100 %

Business One good enquiry converts 100%

enquiries

If the enquirer is happy about your approach. Please ask to give his friends addresses, can s/he help you getting them to your institute. This is another 100%

Is the Scene at my Centre different than this?

Are You Prepared For Counseling?

Counselor should know each and everything about RS-CIT , we should prefer a young counselor or female who has passed RS-CIT.

Soft spoken, command over language, good listener, neatness are the prerequisites .

You should have brochure & book of RS-CIT You should be ready with ERA

demonstration. At the end you should hand over the

Enquiry form.

How to Improve Personal Impact ?

Our personal appearance should be neat. Ironed cloths, cleaned shaved, hair combed etc.

First Listen to the enquiry and their needs

Appear to be in charge of the situation.

Position before you begin. Use a positive body language eg: open hand, smile, eye contact.

Decor your Institute with Exhibition of outputs

Miss Aditi Bagade’s Photo Album

1. Power point2. Slide Master changes,

insertion of top and bottom band

3. Insert photo4. Format Picture,

Beveled Matte, White5. Rotate picture6. Animation, fade

Smoothly

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Comments by other students

Poster behind your desk

RS-CIT Life Cycle of a Learner

Counseling at Center, Learner understands the course details of RS-CIT from Counselor

Counselor shows few sample outputs learner can create, during RS-CIT and guides

Learner takes admission in RS-CIT

Learner receives study material

Learner understands the complete Academic Cycle of RS-CIT and exam pattern from Learning Facilitator

Learner starts learning in ERA He uses his personal ERA login ID password to Login ERA

Learners RS-CIT course begins with interesting games on Mouse and Keyboard Handling.

For first two days learner uses his ERA Login to play various games to have hands on experience of handling the Mouse and using the Keyboard.

From 3rd day onward, learner starts the learning from ERA. While learning from ERA, learner performs activity from “Take a challenge” section and Internet activities.

Learner selects an activity from the menu card offered to him/ her.

Snap of Take a

challenge

On day 3, learner begins with Windows . Learner learns managing the favourite films, music, photos, Typing in Devnagari etc.

Learner builds his portfolio…

Learner builds his Portfolio.. by making use of MS Office templates.

Facilitator hands over the CD of his/her ePortfolio to the learner.

On completion of the activities of Internet, RS-CIT outputs / case studies, he/she receives a certificates of:

Learner approaches nearby shops to offer his professionally designed outputs like visiting card, envelope, posters etc.

Learner gets appreciation for serving his customers.

Thank you and Happy Counseling