itft-iso

www.iso.org

International Organization for Standardization

WORLD STANDARDS DAY - 14 OCTOBER

Less waste, better results - Standards increase

efficiency

• ISO (International Organization for Standardization) is the world's largest developer and publisher of International Standards.

•ISO has developed over 18,500 International Standards on several different subjects.

•ISO is a network of national standards institutes across 162 countries.

• There is one member per country.

•While ISO is not a government organization, many of its member institutes are part of the governmental structure of their countries.

•Other members are from the private sector.

•The word ISO is derived from the Greek word ISOS meaning ‘equal'.

• The International Organization for Standardization (ISO) was founded in 1947.

ISO claims that their organization “….

to be reached on solutions that meet

both the requirements of business and

the broader needs of society.”

Overview of ISO

9000 and ISO 14000

ISO 9000 and ISO 14000 IN BRIEF

• ISO 9000 and ISO 14000 are among ISO's most well known standards ever.

• They are implemented by more than a million organizations in some 175 countries.

• ISO 9000 helps organizations to implement quality management.

• ISO 14000 helps organizations to implement environmental management.

QUALITY MANAGEMENT

• ISO 9000 is for Quality Management.

• Quality refers to all those features of a product (or service) which are required by the customer.

• Quality management means what the organization does to enhance customer satisfaction, and achieve continual improvement of its performance.

•ISO 9000 is a series of international quality standards developed by the International Organization for Standardization.

•More than 100 countries now recognize the 9000 series.

•The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements,

Principle’s of tqm -9000

FOCUS ON CUSTOMER

PROVIDE LEADERSHIP

INVOLVEMENT OF PEOPLE

CONTINUAL IMPROVEMENT

DECISION MAKING

MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS