it ain’t hip happening or hot (extended for oil city)

It Ain’t Hip, Happening or Hot: Why Gen-Xers Think

You're Irrelevant and What to Do About It

http://www.delicious.com/afewsocks/oilcity

So I went on to explain in less freaky terms that what I enjoyed about providing customer service was the opportunity

to connect with other people, if only

briefly, and possibly make their day just a little brighter. Regardless of the specific transaction (reference, pizza, dress shirts, prescriptions), I was also (or primarily)

giving them a little bit of myself.

Kindness.Caring. Service.

-Peter Bromberg

The library is the sweet spot.

“

”Michael Porter ( LibraryMan )

Libraries should be about the people they’re for, not about the services we think they need.

“”

Barbara Fister, Gustavus Adolphus College, MN

Library core values should match customer and community core values.

Do yours?

Rad i cal Trust in Patrons and

Zappos Core Values

•Deliver WOW Through Service•Embrace and Drive Change•Create Fun and a Little Weirdness•Be Adventurous, Creative, and Open Minded•Pursue Growth and Learning•Build Open and Honest Relationships with Communication•Build a Positive Team and a Family Spirit•Do More with Less•Be Passionate and Determined•Be Humble

Customer Connection

Managers at Zappos are encouraged to spend 10 to 20 % of their personal time with workers outside the call center.

Librarians have made retrieval and accuracy a god – disregarding what users’ preferences are

-Chrystie HillInside Outside and Online: Building Your Library Community

“Please don’t tell me that Wikipedia isn’t a real encyclopedia or one that can’t be trusted. It is sure good enough to help me learn what I need to learn – which is how to quickly Take a bunch of facts and turn them into a new and useful idea”

-Seth Godin

People don’t agree with you that you have to get trusted sources.Many have no qualms about taking in

• Information• Views• and ideas

freely posted online by strangers virtually

With

Google and wikipedia

research is fast and fuss-free

“We want to get freshmen in the door, showoff our space, and hopefully make

them feel comfortable. Let them see that we are approachable and not stogy. We want to set the bar high and raise their

expectations of what the library is or can

be.”  -Brian Matthews the Ubiquitous Librarian

Why not?

Poker?

Deliver my materials

to my doorstep.

No cell phones

(really?)No Patrons. Simple.

Millenials send and receive

100s of texts a day

Your library should have an app& u shd ofr txt alerts!

Make it unbelievably to Use Your Library

EASY

We need to offer content not bound by physical containers

– Michael Porter

I want things to work and work well…If it’s hard to use, limited in weird ways or

doesn’t have interesting-to-me content, I’m gone

– Michael Stephens

These images were produced by Queens Library. Design by Interactive & Print Designer: Laura E. Sgambati. Concept by Chief Marketing Officer: James A. Keller.

These images were produced by Queens Library. Design by Interactive & Print Designer: Laura E. Sgambati. Concept by Chief Marketing Officer: James A. Keller.

These images were produced by Queens Library. Design by Interactive & Print Designer: Laura E. Sgambati. Concept by Chief Marketing Officer: James A. Keller.

I want to start my own

business.

Is the

library where I go for help?

National

Novel

Writing

Month

170,000

Do you

offerTransactions or

Experiences?

We Live in an

Experience Economy

Expand Our Chance to Participate

Over 400 million people use Facebook

Face

book

Interaction and Engagement

Is your social media presence full of announcements?

or personality?Don’t be the library, be a person.

Be Yourself.

Seth Godin : Libraries

are no longer

places for obscure books.

The web is that.

Libraries are places

to organize

the communit

y.

“

”

60%

Is this the message you want to send?

Or this?

Johnson County Public Library

Or…something like this?

Look! A person! A real live person!

Look! Ways to Connect in Other Places!

Or even better, this?

Not only a real live person, but a cool, hip young, non-white person!

Look! Something to DO here!

Add you OWN event?Whaaa?

Does this

What can I do here?What can I do next?Why should I care?

link contentheadingtweet

answer

- David Lee King

Show Your

Face

We don’t trust you. We think you’re weird.

Shift from sites of information to sites

ofcollabora

tion input

creation

NY Public Library has 80,000 Followers

Hashtags Yo!

What the %#&$* is

THAT?

Txt Referenc

e FAIL

Natural Langua

ge not

Dewey

Collection

development

Where To Go for the Good Stuff

.

Tailor what you offer

No one owns these in my county.

Music Collection Budget

CDsFreegal

$4500

Americans use an eReader.

1 in 10

Where are you on ebooks?

1 in 10

Are likely to get in in the next 6 months.

Is he really saying that lots of people visited Overdrive’s service … but a whopping 80% didn’t check anything out??? Cause that’s what it sounds like to me. And if so … Well, that’s because Overdrive is SO VERY HARD TO USE.

-David Lee King

If I think it’s broken, it’s broken

– Seth Godin

Thank you. Come Again.

Some people don’t want to chat, be known,

have a conversation(though some do!)

be more of a good cocktail party host.Thor Muller, Get Satisfaction .com

I eat at home with your books (I also read on the beach

and in the bathtub!)

So let me, no,

encourage me to do it at the librarycan you say café?

Like, gawd, let me pay online

already!

Click here to donate

Be a CSA Pick Up

DIY

How to Make Homemade Hard CidarOr Homebrewing

Curbly

Ikea Hacker

Communal hybrid of a public library inside a pub

Your Computer

Classes SuckWhere are the

classes on:

Lake Placid Public Library

Compost Bins and Programs around Sustainable Agriculture

First Time Home-Buyers

Power of the Unexpected

Doing things together creates community.

Michael Wesch

CRAZY

Art Inspires Activism: Teens Use Digital Media to Respond to Gulf Oil Spill at Chicago Public Library

Book Club over drinks at the bar?

YesandYes

GiveThemWhatThey Want

Take a Look at the Apple Genius Bar

Online Interviews with Bloggers/Authors

like 7 impossible Things Before Breakfast

Trivia Night!

to see what’s happening.

Where are people going?

What are people doing?

Go there. Or bring it in.

LOOK

6 Web Celebrities You’ve Never Heard

Of

and s

hould

keep a

n e

ye o

n

Dooce

Cory

Doctorow

Seth

Godin

Ree

DrummondThe Pioneer Woman

Frank

Warr

en

Maxw

ell

Gill

ingham

-R

yan

Technology

Entertainment

Design

Our time would be better spent observing the core needs of our communities and thinking of exciting ways to meet them. And here’s the

kicker: while access to information seems likely to be a core need for some time to come, checking materials in and out of a library may not.

-Aaron Schmidt (Library Journal)

By Flickr user Courosa

Libraries were designed in one era

we are now in a DIFFERENT era

I want libraries in all our formats, expressions and efforts to be places where we can experience our real lives more fully–with support and unflappable acceptance.

–Tony Tallent

So I went on to explain in less freaky terms that what I enjoyed about providing customer service was the opportunity

to connect with other people, if only

briefly, and possibly make their day just a little brighter. Regardless of the specific transaction (reference, pizza, dress shirts, prescriptions), I was also (or primarily)

giving them a little bit of myself.

Kindness.Caring. Service.

-Peter Bromberg

beesonk@einetwork.net

http://www.delicious.com/afewsocks/oilcity