iss uk advantage - service concept

Service Excellence

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‘A talent or quality that is unusually good

it surpasses ordinary standards’

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Sustainable profitable

growth

World class operating systems and proceduresTo create common world class

operating systems and procedures, facilitating sustainable,

profitable growth

Performance based cultureTo create a winning based culture, enabling profitable organic growth

The right customersTo become the supplier of choice

to our chosen customers

The best peopleTo create a development programme

that provides opportunity for our employees and attracts the people that

we need for the future

2013 CB111 margin target 6.9%

What is Service Excellence?

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World Class Operating Systems

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World Class Operating Systems

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Insight

MyMCsWorld Class Operating Systems

"The whole principle came from the idea that if you broke down everything you could think of what goes into riding a bike, and then improved it by 1%, you will get a significant increase when you put them all together.”

Dave Brailsford

Sustainable profitable

growth

World class operating systems and proceduresTo create common world class

operating systems and procedures, facilitating sustainable,

profitable growth

Performance based cultureTo create a winning based culture, enabling profitable organic growth

The right customersTo become the supplier of choice

to our chosen customers

The best peopleTo create a development programme

that provides opportunity for our employees and attracts the people that

we need for the future

2013 CB111 margin target 6.9%

“We are going to be the world’s greatest service

organisation”

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