is your erp solution a barrier for your customers?

Is your ERP solution a barrier for your customers?(Statistics based on IBM Research report, Key Challenges and Best Practices for B2B Fulfillment)

Why? Online ordering has a direct impact on shipment size, scale, and frequency of orders, requiring organizations to fulfill smaller, more frequent orders.

B2B commerce is undergoing a massive shift and firms must work smarter, better, and faster.

When asked … How satisfied are you with the effectiveness and efficiency of your fulfillment processes?

79%of respondents indicated they were not fully satisfied

Over

Your ERP solution is likely no longer sufficient to meet today’s fulfillment needs.

A majority of respondents leverage ERP for order fulfillment.

yet …and…

use ERP to manage customer order

fulfillment

50%Over

are satisfied with their fulfillment

processes

20%Only

rate their ERP as “poor, fair or just good”

at managing orders

56%Over

Is your ERP system impacting customer satisfaction?

Top order fulfillment challenges impacting customer satisfaction:

Order orchestration can significantly help overcome these hurdles.

Over

60%

Over

46%struggle to meet

on-time delivery dates

Report orderaccuracy & processing

errors

What aspects of your fulfillment and distribution operations would you like to improve during the next 24 months?

Over

58%Inventory

Management

Over

46%Order visibilityand/or control

� Improved enterprise inventory visibility� Reduced finished goods inventory� Increased Available to Promise accuracy� Raised order complete fill rates� Consolidated order points

Parker Hannifin, the world's leading diversified manufacturer of motion and control technologies and systems, had many challenges with order fulfillment. Using order management, it:

Order orchestration in action: Parker Hannifin

Learn how your company can master order orchestration and build loyal customers.

Click here to read more on our IBM Watson Commerce B2B web page.