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IS 006 - ISO/IEC 20000-1Internal Auditor Training

Who Should Attend:

• Alllevelsofmanagementwhoareinvolvedinimple-mentingISO/IEC20000-1internalauditing.

• AllthosewhoareinterestedpersonallytolearnaboutthisinternationallyrecognizedISO/IEC20000-1inter-nalauditing.

Structure:

• Tutorials• Discussions• Workshops• Quiz• Examination

Venue:

TÜVMiddleEastcoursesareheldathotelsandvarioustrainingcenters.However,theycanbeheldatcustom-ers’premises,ifrequired.

Certificate:

TÜVMiddleEastcertificatewillbeissuedtoallattendees.

Duration:

2days.

Contacts:

Abu Dhabi / Al Ain: abudhabi@tuv-nord.com Dubai / Northern Emirates: dubai@tuv-nord.com Kuwait: kuwait@tuv-nord.comQatar: qatar@tuv-nord.comBahrain: bahrain@tuv-nord.comOman: oman@tuv-nord.comYemen: yemen@tuv-nord.com

Website: www.tuvme.com

Objective:

Theaimofthiscourseistobringtheparticipantstotheinternalauditorlevel.Thecourseprovidesskills,Knowl-edgeandunderstandingofprinciplesandpracticesofin-ternalauditinginITservice.

Onsuccessfulcompletionofthecourse,theparticipantsshould be capable of conducting successful audits oftheir own in order to identify deficiencies and appraisetheeffectivenessofthesystem.

Content:

• IntroductiontotheITservice.• Introductiontobasicconceptsandterminologiesas-

sociatedwithISO/IEC20000-1.• Philosophy and fundamental principles of ISO/IEC

20000-1.• Detailed review of the requirements of ISO/IEC

20000-1.• Introduction to thebenefits thatwillbeachievedby

theimplementation.• EffectivemethodsfortheimplementationofISOISO/

IEC20000-1.• Planningofinternalauditing.• Preparingforinternalauditing.• Reportinginternalauditing.• Performinginternalauditing.• Closeoutinternalauditing.

TÜV®

TÜVMIDDLEEASTMEMBEROFTÜVNORDGROUPPOBox46030,AbuDhabiUnitedArabEmiratesTel:+97124411148Fax:+97124411149www.tuvme.com/www.tuvakademie.net

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Rev.:02/17.05.2013